Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : friendly
Points négatifs : don't buy the auto insurance through kayak... youll still need to purchase with rental agency and wont get your money back from the 3rd party.
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9,6
Points positifs : The staff was friendly and helpful. The car had an unbalanced wheel, causing shudder, but at an Alamo office the car was replaced in less than 30 minutes and the journey continued without technical problems.
Points négatifs : The light of the back compartment was constantly on due to the faulty door switch, resulting to a dead battery during a one week long parking.
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10,0
Points positifs : New car, very helpful staff.
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10,0
Points positifs : 10/10 would reccomend the Alamo in Belen near the San Jose Airport. Customer service was amazing, staff was super friendly and helpful, and facilities and cars are clean and well-maintained. We upgraded for a small extra amount per day and were so thrilled with our vehicle (Toyota Fortuner). Upon returning our car to Alamo at the end of our trip, we had no wait at all before our car was checked out, receipt confirmed, and our friendly driver dropped us off at the airport. Will absolutely be return customers for our next trip.
Points négatifs : Everything was super!
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10,0
Points positifs : Clear instructions and help at the airport and the car pick up / return location. Shuttle was quick and easy. Also got a really great price!
Points négatifs : Felt hassled about buying extra insurance from them when we already bought some.
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5,2
Points négatifs : Insurance was mandatory and they would not except our travel coverage, they gave us a 4x2 car when we reserved a 4x4 car. The insurance was more for rental for week, Than what I pay for insurance full coverage a year at home
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8,4
Points positifs : Nice suv
Points négatifs : Overcharged me!!!! Over billing!!!
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3,2
Points négatifs : If you think your reservation is for 7 people and 3 luggage’s! Make sure it is only purses! We rented a car and the trunk space wouldn’t hold a backpack. Such a scam to upgrade to a bigger car and they tried to charge nearly triple the reservation price.
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3,6
Points positifs : The staff in Manuel Antonio did their best to address the issue with the trunk not latching.
Points négatifs : Reserved an intermediate car but was given a compact at the same rate! I had to argue to get the rate changed. Furthermore, the compact was in bad shape, dings and scratches, no hub caps, and the trunk wouldn't latch. And, they didn't fill it up with gas but gave me paperwork to the contrary. I had to return shortly after leaving the lot to point out the gas gauge.
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9,6
Points positifs : Staff super friendly. HELD the reservation for almost 24 hours once our original flight was cancelled. Can't state enough what a LIFE SAVER this was for our trip. We had 6 passengers and needed a large SUV and I don't think there were any others available during the busy Xmas season. They literally SAVED OUR TRIP by holding that reservation for us...THANK YOU ALAMO!
Points négatifs : Could have had a bit more room for luggage. It "seats 6" but honestly then there is zero room for luggage. We had to sit 2 in front, 3 in the middle any only 1 in back so that we could put down the seat for luggage in the back.
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9,6
Points positifs : Staff were hospitable and very helpful, especially Ronny. Offered options but did not push anything. Really went right with the full insurance. Roads around Arenal were challenging and felt relieved to be fully insured.
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10,0
Points positifs : Service, newer car and price on top of it
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10,0
Points positifs : friendly
Points négatifs : don't buy the auto insurance through kayak... youll still need to purchase with rental agency and wont get your money back from the 3rd party.
avis de
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9,6
Points positifs : The staff was friendly and helpful. The car had an unbalanced wheel, causing shudder, but at an Alamo office the car was replaced in less than 30 minutes and the journey continued without technical problems.
Points négatifs : The light of the back compartment was constantly on due to the faulty door switch, resulting to a dead battery during a one week long parking.
avis de
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10,0
Points positifs : New car, very helpful staff.
avis de
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10,0
Points positifs : 10/10 would reccomend the Alamo in Belen near the San Jose Airport. Customer service was amazing, staff was super friendly and helpful, and facilities and cars are clean and well-maintained. We upgraded for a small extra amount per day and were so thrilled with our vehicle (Toyota Fortuner). Upon returning our car to Alamo at the end of our trip, we had no wait at all before our car was checked out, receipt confirmed, and our friendly driver dropped us off at the airport. Will absolutely be return customers for our next trip.
Points négatifs : Everything was super!
avis de
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10,0
Points positifs : Clear instructions and help at the airport and the car pick up / return location. Shuttle was quick and easy. Also got a really great price!
Points négatifs : Felt hassled about buying extra insurance from them when we already bought some.
avis de
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9,6
Points positifs : Staff super friendly. HELD the reservation for almost 24 hours once our original flight was cancelled. Can't state enough what a LIFE SAVER this was for our trip. We had 6 passengers and needed a large SUV and I don't think there were any others available during the busy Xmas season. They literally SAVED OUR TRIP by holding that reservation for us...THANK YOU ALAMO!
Points négatifs : Could have had a bit more room for luggage. It "seats 6" but honestly then there is zero room for luggage. We had to sit 2 in front, 3 in the middle any only 1 in back so that we could put down the seat for luggage in the back.
avis de
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9,6
Points positifs : Staff were hospitable and very helpful, especially Ronny. Offered options but did not push anything. Really went right with the full insurance. Roads around Arenal were challenging and felt relieved to be fully insured.
avis de
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10,0
Points positifs : Service, newer car and price on top of it
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5,2
Points négatifs : Insurance was mandatory and they would not except our travel coverage, they gave us a 4x2 car when we reserved a 4x4 car. The insurance was more for rental for week, Than what I pay for insurance full coverage a year at home
avis de
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3,2
Points négatifs : If you think your reservation is for 7 people and 3 luggage’s! Make sure it is only purses! We rented a car and the trunk space wouldn’t hold a backpack. Such a scam to upgrade to a bigger car and they tried to charge nearly triple the reservation price.
avis de
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3,6
Points positifs : The staff in Manuel Antonio did their best to address the issue with the trunk not latching.
Points négatifs : Reserved an intermediate car but was given a compact at the same rate! I had to argue to get the rate changed. Furthermore, the compact was in bad shape, dings and scratches, no hub caps, and the trunk wouldn't latch. And, they didn't fill it up with gas but gave me paperwork to the contrary. I had to return shortly after leaving the lot to point out the gas gauge.
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