Réservez une voiture de location chez Hertz à San Jose

Points positifs : The staff at hertz were conmen/incredibly rule- tried ripping us off re insurance...we actually walked out and went to Sixt , which was a much better experience

Points positifs : Nothing

Points négatifs : Didn’t let me rent the car

Points négatifs : They don’t have the car that I booked; then tried to rent me a car at a far more expensive rate. I ended up taking a taxi.

Points positifs : Nothing to like. They didn’t have the car I reserved.

Points négatifs : Worst car rental experience as they did not keep the car that I booked.

Points positifs : Staff told me to go to budget

Points négatifs : If they kept my reservation. My plane was delayed and they gave my car away.

Points négatifs : When I made my reservation, I remember that I was unable to alter the time default of 12:00pm pickup, so I figured that would still be okay since I was arriving about 3:00pm, so the car would be ready for me when I arrived. When I review my reservation, there is no language indicating that the reservation would literally expire 2 hours after the scheduled pickup time. Since I did arrive more than 2 hours after the scheduled pickup time, I was surprised to learn that there was no vehicle available to me. Nothing! So Hertz directed me to another local car rental business, which supposedly matched me with an equivalent size vehicle. The car supplied to me was substandard, however, because it had damage (cracks) on both bumpers, a weak engine to handle the curvy, steep gradients of the roads, and windshield wipers that should have been replaced way before my rental. In addition, we discovered a persistent rattle due to a loose undercarriage, and noisy/ineffective air conditioning. In the future, any rental company should make sure renters are made aware of any expiration policy, and make it easy for renters to alter the pick up/drop off times. Hertz was very disappointing.

Points positifs : Car was in good shape

Points négatifs : The reservation price didn't include a $30/day mandatory insurance fee that is required I'm Costa Rica. So, my quote was for $7xx, and total cost was actually $1100. AND, the guy at the ciunter was a total dick and kept trying to sell us on the optional insurance to make us pay EVEN MORE. UGH.

Bait and Switch with Hertz in San Jose Costa Rica

Points négatifs : We were given a very good rate when we booked but when we showed up we not given an option of taking out additional insurance. We discussed at length- the entire process of renting the car took a very long time. They tried to charge me over $500. After much discussion they wouldn't let us take the car for an amount that was over 3x the quoted rate. We really needed to get going and the Hertz facility is away from the airport so reluctantly signed. The front desk employee was rude and found VERY small print to justify the increase in the rate. I will not use Hertz again at this location.

Dissapointing

Points positifs : Not much

Points négatifs : The internet booking site was COMPLETELY mis-leading. It made no mention of the exorbitant insurance fees. It felt like fraud. I'm not sure I'll ever use Hertz again, especially in Costa Rica.

Never again

Points positifs : Nothing

Points négatifs : Car had over 100,000 miles no power and was charged almost triple my quoted rate because no one at booking says you will be asked to get Costa Rican insurance. So my $80 car was $230. Don't buy the third party insurance it's useless here in CR. More money lost. Not happy at all

Didn't have my car available despite reservation

Points positifs : nothing

Points négatifs : They gave my car away. They literally had no automatic cars available the day I arrived at their location. I had to find another rental car company on the spot that day.