Commentaires récents
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2,0
bad customer service . We rent an SUV. they gave us a truck.
Points positifs : we didn't like anything .Bad experience and bad customer service.
Points négatifs : We rent an SUV they gave us a huge truck .We told them that we did not RENT that. They told us that if we want the SUV we have to pay more. then we told them to give us a small car ,WE WAIT FOR AN HOUR . THEY GAVE US THE TRUCK AGAIN. BAD EXPERIENCE,BAD CUSTOMER SERVICE .I WILL NEVER RENT AGAIN FROM AVIS.AWFUL EXPERIENCE.
avis de
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2,0
Bad service
Points positifs : Hi, I recently used Avis Phuket Airport services from 17/01/2018 to 21/01/2018 and was unfairly charged 3,210THB for having dogs in my vehicle. The reason this was unfairly charged is because I merely transported the dogs from Soi Nai Yang 13 (Avis car pick up location) back to Phuket Airport to arrange a taxi for my maid and dogs to be transported to my hotel. The dogs were kept in their cage at all times and the travel was less then 2km back to the airport. Below are reasons why this is unfairly charged and hence my dispute. 1.The Avis staff members who picked us up from Phuket Airport to Soi Nai Yang 13 in the van saw the dogs and did not inform us dogs are not allowed. If they had informed me at the airport, I would have got my maid and dogs to travel together via taxi. 2.Upon arrival to Soi Nai Yang 13 I was rudely informed that no dogs are allowed. This is no problem as I would arrange a taxi for them. The Avis staff pointed out a taxi driver across the road. I went to the taxi driver and showed him the address of my hotel. The taxi driver could not understand English and after asking another driver he could not work out the location of my hotel. From here I am left with no choice but to transport my maid and my dogs back to Phuket Airport in the Avis rental car to arrange a taxi from Phuket Airport. 3.I had arranged my Avis car through Kayak and the terms and conditions did not say no dogs are allowed. Further on your Avis Global website it states that Avis does not have strict pet policy and to ensure vehicle is returned in clean condition. 4.Lastly, when I had returned the vehicle, the staff mentioned I had dogs in my vehicle. I had informed her that I only drove them to the airport for taxi. Then she said “ok no problem”. Why did she not inform me about the additional charge? In conclusion, I had merely transported my maid and my dogs from Soi Nai Yang 13 back to Phuket Airport to arrange for taxi as I had not been informed prior by the Avis pick up staff at the airport. For less than 2km travel and car returned in clean condition (see pictures), I have been unfairly charged 3,210THB. Please have my money returned. Thank you.
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5,2
Didn't accept the insurance I purchased.
Points positifs : I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.
Points négatifs : Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.
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5,6
Poor service
Points positifs : Avis agent could not find my Kayak car reservation
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5,2
Horrible Cars
Points négatifs : The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.
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7,6
Phuket Car Rental
Points positifs : Good price. Car was ready.
Points négatifs : Difficult to find place to pick up and drop off car. Instructions weren't clear.
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10,0
Good Service, good value
Points positifs : Was extremely happy with the local service. Car good for 4 people and luggage. Used it to get to hotel and to see the local sights. Very good on gas.
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2,0
mauvais service client . Nous louons un 4x4. Ils nous ont donné un camion.
Points positifs : Nous n'avons rien aimé .mauvaise expérience et mauvais service à la clientèle.
Points négatifs : Nous louons un 4x4 qu'ils nous ont donné un énorme camion. Nous leur avons dit que nous n'avons pas LOUÉ cela. Ils nous ont dit que si nous voulons le SUV, nous devons payer plus. Alors nous leur avons dit de nous donner une petite voiture, NOUS ATTENDONS UNE HEURE. ILS NOUS ONT DONNÉ LE CAMION À NOUVEAU. MAUVAISE EXPÉRIENCE, MAUVAIS SERVICE À LA CLIENTÈLE. JE NE VAIS JAMAIS LOUER À NOUVEAU À AVIS.EXPÉRIENCE HORRIBLE.
avis de
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5,2
N'a pas accepté l'assurance que j'ai achetée.
Points positifs : J'ai acheté l'assurance supplémentaire de Kayak, donc je n'ai pas à l'obtenir d'Avis. Avis didnt comprendre ce qu'il a été et a fait l'acheter de nouveau directement. Expérience très décevante. J'ai essayé d'appeler l'assurance fournie directement, mais il y avait des lignes téléphoniques occupées. Attendu 20 minutes puis raccroché.
Points négatifs : Avis nous a abandonnés à notre hôtel, au lieu de revenir à l'aéroport. Ce n'était qu'un 5 min de plus différent, mais nous nous sommes approchés de leur volonté.
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5,2
Voitures Horribles
Points négatifs : Le Toyota Vios i a été assigné était vieux (150 km), les pneus avant étaient presque chauve, la voiture était pleine de rayures, les phares n'étaient même pas lumineux et crasseux! Le volant était collant et ... la liste continue. Je m'arrêterai avant de perdre mon déjeuner. Les tasses qui exploitent le garage ne seront évidemment pas intéressés à vous donner un remplacement.
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7,6
Voiture de location à Phuket
Points positifs : Bon prix. Voiture prête.
Points négatifs : Difficile de trouver une place pour la prise en charge et le dépôt en retour. Instructions pas claires.
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10,0
Service correct, bon rapport qualité/prix
Points positifs : J'était vraiment très satisfait par le service. Voiture pour 4 personnes et leurs bagages. Très bonne économie d'essence.
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10,0
Good Service, good value
Points positifs : Was extremely happy with the local service. Car good for 4 people and luggage. Used it to get to hotel and to see the local sights. Very good on gas.
avis de
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10,0
Service correct, bon rapport qualité/prix
Points positifs : J'était vraiment très satisfait par le service. Voiture pour 4 personnes et leurs bagages. Très bonne économie d'essence.
avis de
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7,6
Phuket Car Rental
Points positifs : Good price. Car was ready.
Points négatifs : Difficult to find place to pick up and drop off car. Instructions weren't clear.
avis de
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7,6
Voiture de location à Phuket
Points positifs : Bon prix. Voiture prête.
Points négatifs : Difficile de trouver une place pour la prise en charge et le dépôt en retour. Instructions pas claires.
avis de
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2,0
bad customer service . We rent an SUV. they gave us a truck.
Points positifs : we didn't like anything .Bad experience and bad customer service.
Points négatifs : We rent an SUV they gave us a huge truck .We told them that we did not RENT that. They told us that if we want the SUV we have to pay more. then we told them to give us a small car ,WE WAIT FOR AN HOUR . THEY GAVE US THE TRUCK AGAIN. BAD EXPERIENCE,BAD CUSTOMER SERVICE .I WILL NEVER RENT AGAIN FROM AVIS.AWFUL EXPERIENCE.
avis de
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2,0
Bad service
Points positifs : Hi, I recently used Avis Phuket Airport services from 17/01/2018 to 21/01/2018 and was unfairly charged 3,210THB for having dogs in my vehicle. The reason this was unfairly charged is because I merely transported the dogs from Soi Nai Yang 13 (Avis car pick up location) back to Phuket Airport to arrange a taxi for my maid and dogs to be transported to my hotel. The dogs were kept in their cage at all times and the travel was less then 2km back to the airport. Below are reasons why this is unfairly charged and hence my dispute. 1.The Avis staff members who picked us up from Phuket Airport to Soi Nai Yang 13 in the van saw the dogs and did not inform us dogs are not allowed. If they had informed me at the airport, I would have got my maid and dogs to travel together via taxi. 2.Upon arrival to Soi Nai Yang 13 I was rudely informed that no dogs are allowed. This is no problem as I would arrange a taxi for them. The Avis staff pointed out a taxi driver across the road. I went to the taxi driver and showed him the address of my hotel. The taxi driver could not understand English and after asking another driver he could not work out the location of my hotel. From here I am left with no choice but to transport my maid and my dogs back to Phuket Airport in the Avis rental car to arrange a taxi from Phuket Airport. 3.I had arranged my Avis car through Kayak and the terms and conditions did not say no dogs are allowed. Further on your Avis Global website it states that Avis does not have strict pet policy and to ensure vehicle is returned in clean condition. 4.Lastly, when I had returned the vehicle, the staff mentioned I had dogs in my vehicle. I had informed her that I only drove them to the airport for taxi. Then she said “ok no problem”. Why did she not inform me about the additional charge? In conclusion, I had merely transported my maid and my dogs from Soi Nai Yang 13 back to Phuket Airport to arrange for taxi as I had not been informed prior by the Avis pick up staff at the airport. For less than 2km travel and car returned in clean condition (see pictures), I have been unfairly charged 3,210THB. Please have my money returned. Thank you.
avis de
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5,2
Didn't accept the insurance I purchased.
Points positifs : I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.
Points négatifs : Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.
avis de
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5,6
Poor service
Points positifs : Avis agent could not find my Kayak car reservation
avis de
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5,2
Horrible Cars
Points négatifs : The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.
avis de
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2,0
mauvais service client . Nous louons un 4x4. Ils nous ont donné un camion.
Points positifs : Nous n'avons rien aimé .mauvaise expérience et mauvais service à la clientèle.
Points négatifs : Nous louons un 4x4 qu'ils nous ont donné un énorme camion. Nous leur avons dit que nous n'avons pas LOUÉ cela. Ils nous ont dit que si nous voulons le SUV, nous devons payer plus. Alors nous leur avons dit de nous donner une petite voiture, NOUS ATTENDONS UNE HEURE. ILS NOUS ONT DONNÉ LE CAMION À NOUVEAU. MAUVAISE EXPÉRIENCE, MAUVAIS SERVICE À LA CLIENTÈLE. JE NE VAIS JAMAIS LOUER À NOUVEAU À AVIS.EXPÉRIENCE HORRIBLE.
avis de
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5,2
N'a pas accepté l'assurance que j'ai achetée.
Points positifs : J'ai acheté l'assurance supplémentaire de Kayak, donc je n'ai pas à l'obtenir d'Avis. Avis didnt comprendre ce qu'il a été et a fait l'acheter de nouveau directement. Expérience très décevante. J'ai essayé d'appeler l'assurance fournie directement, mais il y avait des lignes téléphoniques occupées. Attendu 20 minutes puis raccroché.
Points négatifs : Avis nous a abandonnés à notre hôtel, au lieu de revenir à l'aéroport. Ce n'était qu'un 5 min de plus différent, mais nous nous sommes approchés de leur volonté.
avis de
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5,2
Voitures Horribles
Points négatifs : Le Toyota Vios i a été assigné était vieux (150 km), les pneus avant étaient presque chauve, la voiture était pleine de rayures, les phares n'étaient même pas lumineux et crasseux! Le volant était collant et ... la liste continue. Je m'arrêterai avant de perdre mon déjeuner. Les tasses qui exploitent le garage ne seront évidemment pas intéressés à vous donner un remplacement.
avis de
