Avis des clients
Note globale
5,6 Correct
Basé sur 3 avis
Note générale
5,3
Propreté
8,7
Confort
5,3
Prise en charge/Retour
4,7
Rapport qualité/prix
4,0
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Voitures de location à Punta Cana - Avis et annuaire des agences
Agences
╳
Ace
Agences à Punta Cana
Calle Gri Gri
+1 809 959 1241
Agences
╳
AutoEurope
Agences à Punta Cana
Europcar
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Punta Cana
Carr Higuey-Miches
+1 809 959 1005
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Points positifs : The car was clean, new, and in good working order.
Points négatifs : The cost of the insurance was twice the cost of the rental charge
avis de
-
3,6
Points positifs : There is not much I liked. Very disappointed
Points négatifs : It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.
avis de
-
4,0
Did not receive what I paid for
Points positifs : Not much since they placed me in a smaller truck that I did not ask for
Points négatifs : I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.
avis de
-
3,6
Points positifs : There is not much I liked. Very disappointed
Points négatifs : It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.
avis de
-
4,0
Did not receive what I paid for
Points positifs : Not much since they placed me in a smaller truck that I did not ask for
Points négatifs : I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Punta Cana
Ave Baracelo
+1 509 466 1058
Avis des clients
Note globale
3,7 Médiocre
Basé sur 4 avis
Note générale
3,0
Propreté
5,0
Confort
4,5
Prise en charge/Retour
2,5
Rapport qualité/prix
3,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Points positifs : I was unable to use this rental as it was offsite from the airport and the car they offered was not large enough to fit our party.
avis de
-
5,2
Points négatifs : There was no information given to me at booking or before the trip to inform me the Dollar location is miles away from the airport or that i should call Dollar for a ride from the airport (no organized shuttle). Finally got there after lots of hassles. Then Dollar did not have the 7 person van I reserved and put five of us in a small SUV (biggest they had). The 2 friends we were to transport got a ride with another group at their added expense. The SUV we got was mechanically sound and clean. Staff was apologetic but offered no explanation about the poor communication or lack of a reserved van.
avis de
-
3,6
They force you to take insurance
Points positifs : nothing
Points négatifs : On the website they advertise $43.00 for 3 days and when you get there they force you to add insurance or they will not rent the car to you. Even if you want to sign the paper refusing the insurance they will not do it. It is misrepresentation and I will never rent from them again.
avis de
-
4,0
Points positifs : Nothing really.
Points négatifs : Paid double of the priced booked. The lot is extremely far from the airport. The car selection was old. They charged us a cleaning fee for the SAND in the car. I guess you better not hit the beach in Punta Cana. Never again
avis de
-
2,0
Points positifs : I was unable to use this rental as it was offsite from the airport and the car they offered was not large enough to fit our party.
avis de
-
5,2
Points négatifs : There was no information given to me at booking or before the trip to inform me the Dollar location is miles away from the airport or that i should call Dollar for a ride from the airport (no organized shuttle). Finally got there after lots of hassles. Then Dollar did not have the 7 person van I reserved and put five of us in a small SUV (biggest they had). The 2 friends we were to transport got a ride with another group at their added expense. The SUV we got was mechanically sound and clean. Staff was apologetic but offered no explanation about the poor communication or lack of a reserved van.
avis de
-
3,6
They force you to take insurance
Points positifs : nothing
Points négatifs : On the website they advertise $43.00 for 3 days and when you get there they force you to add insurance or they will not rent the car to you. Even if you want to sign the paper refusing the insurance they will not do it. It is misrepresentation and I will never rent from them again.
avis de
-
4,0
Points positifs : Nothing really.
Points négatifs : Paid double of the priced booked. The lot is extremely far from the airport. The car selection was old. They charged us a cleaning fee for the SAND in the car. I guess you better not hit the beach in Punta Cana. Never again
avis de
Economy Rent a Car
Avis sur Economy Rent a Car
Agences
╳
Economy Rent a Car
Agences à Punta Cana
Carretera Beron-Bavaro Km3
809-959-0707
Avis des clients
Note globale
3,0 Médiocre
Basé sur 11 avis
Note générale
2,9
Propreté
2,9
Confort
3,3
Prise en charge/Retour
2,9
Rapport qualité/prix
2,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,0
Points négatifs : Car rental insurance and deposits are ridiculous not what I was specting you get one rate online and at the car rental office is a different rate
avis de
-
2,8
DO NOT USE THIS COMPANY
Points positifs : The person I handed the car back to was great - very helpful and friendly
Points négatifs : Basically: the price you are quoted doesn't include insurance. Insurance is around $120 extra. You will pay more to reduce the insurance excess from $2000 dollars to $800 - which you should absolutely do considering how crazy driving on the island is.
avis de
-
2,0
Points négatifs : I could not rent the car. The type of car was not available. The price I had to pay for it was twice the price given when I made the reservation.
avis de
-
2,0
Points positifs : Worst rental company ever. Tried to charge me a different price. Was not available at time of arrival
avis de
-
2,0
Horrible
Points positifs : Got there and there was no one at the counter and we called the manager and he told us he did not have any cars that we needed to rent somewhere else
Points négatifs : Everything. It's a horrible rental company. The customer service was horrible.
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Tried to change 3x the quoted price, plus a $2000 hold on credit card.
avis de
-
2,0
Points positifs : Nothing.
Points négatifs : When I got there the car we reserved was not available even after calling a day in advanced to make sure it would be. They would not accept the insurance I purchased online with the car. Even the price was not the same as it was online. Worst place.
avis de
-
10,0
Good and fast service
Points positifs : They were there and car was ready. Car drove well
avis de
-
2,0
Never Again
Points positifs : The young man was courteous and tried to be as helpful as possible.
Points négatifs : The price they wanted to charge me was not the price I made the reservation for. They have additional fees for insurance which are mandatory, not optional as the website indicated. In addition to the mandatory minimum coverage, if I chose to not put the full coverage they wanted to have a $4000 hold on my credit card. Absolutely ridiculous. In the end after all the headache when the young man called for my vehicle to be given to me it turns out the vehicle was NOT available nor did they have any others. Horrible experience. Never again.
avis de
-
2,0
Points négatifs : they didn't have the car i reserved and then an attempt was made to switch to a much more expensive deal. I canceled and did not rent. from the company
avis de
-
2,0
Points positifs : La pire société de location de voiture qui soit. On a essayé de me facturer un prix différent. La voiture n'était pas disponible au moment de notre arrivée
avis de
-
10,0
Bien situé et service rapide
Points positifs : Ils étaient bien là et la voiture était prête. Nous sommes allés en voiture car bien
avis de
-
4,0
Points négatifs : Car rental insurance and deposits are ridiculous not what I was specting you get one rate online and at the car rental office is a different rate
avis de
-
2,8
DO NOT USE THIS COMPANY
Points positifs : The person I handed the car back to was great - very helpful and friendly
Points négatifs : Basically: the price you are quoted doesn't include insurance. Insurance is around $120 extra. You will pay more to reduce the insurance excess from $2000 dollars to $800 - which you should absolutely do considering how crazy driving on the island is.
avis de
-
2,0
Points négatifs : I could not rent the car. The type of car was not available. The price I had to pay for it was twice the price given when I made the reservation.
avis de
-
2,0
Points positifs : Worst rental company ever. Tried to charge me a different price. Was not available at time of arrival
avis de
-
2,0
Horrible
Points positifs : Got there and there was no one at the counter and we called the manager and he told us he did not have any cars that we needed to rent somewhere else
Points négatifs : Everything. It's a horrible rental company. The customer service was horrible.
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Tried to change 3x the quoted price, plus a $2000 hold on credit card.
avis de
-
2,0
Points positifs : Nothing.
Points négatifs : When I got there the car we reserved was not available even after calling a day in advanced to make sure it would be. They would not accept the insurance I purchased online with the car. Even the price was not the same as it was online. Worst place.
avis de
-
2,0
Never Again
Points positifs : The young man was courteous and tried to be as helpful as possible.
Points négatifs : The price they wanted to charge me was not the price I made the reservation for. They have additional fees for insurance which are mandatory, not optional as the website indicated. In addition to the mandatory minimum coverage, if I chose to not put the full coverage they wanted to have a $4000 hold on my credit card. Absolutely ridiculous. In the end after all the headache when the young man called for my vehicle to be given to me it turns out the vehicle was NOT available nor did they have any others. Horrible experience. Never again.
avis de
-
2,0
Points négatifs : they didn't have the car i reserved and then an attempt was made to switch to a much more expensive deal. I canceled and did not rent. from the company
avis de
-
2,0
Points positifs : La pire société de location de voiture qui soit. On a essayé de me facturer un prix différent. La voiture n'était pas disponible au moment de notre arrivée
avis de
Europcar
Avis sur Europcar
Agences
╳
Europcar
Agences à Punta Cana
Carretera Friusa-melia
+1 809 686 2861
Punta International Airport
+1 809 686 2861
Avis des clients
Note globale
4,0 Correct
Basé sur 5 avis
Note générale
4,0
Propreté
4,8
Confort
5,2
Prise en charge/Retour
2,4
Rapport qualité/prix
3,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Ripoff!!!
Points négatifs : Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!
avis de
-
7,2
Insurance issue
Points négatifs : I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.
avis de
-
6,8
Points positifs : The car was new and in good condition.
Points négatifs : I had to wait till 9am to pick up it instead 8 am as has to be opening hour. I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.
avis de
-
2,0
No Car was available
Points négatifs : The Rental was not completed. No car was available
avis de
-
2,0
L'arnaque !!!
Points négatifs : C'était indiqué 92$. Puis, quand nous sommes arrivés à la réception ce n'était plus de 350$ !!! Ils ont voulu me faire payer 50$ par jour pour une assurance basique ! Plus cher que le prix de la location.
avis de
-
2,0
Aucune voiture n'était disponible
Points négatifs : Les tarifs de location n'était pas terminé. Aucune voiture n'était disponible
avis de
-
7,2
Insurance issue
Points négatifs : I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.
avis de
-
6,8
Points positifs : The car was new and in good condition.
Points négatifs : I had to wait till 9am to pick up it instead 8 am as has to be opening hour. I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.
avis de
-
2,0
Ripoff!!!
Points négatifs : Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!
avis de
-
2,0
No Car was available
Points négatifs : The Rental was not completed. No car was available
avis de
-
2,0
L'arnaque !!!
Points négatifs : C'était indiqué 92$. Puis, quand nous sommes arrivés à la réception ce n'était plus de 350$ !!! Ils ont voulu me faire payer 50$ par jour pour une assurance basique ! Plus cher que le prix de la location.
avis de
-
2,0
Aucune voiture n'était disponible
Points négatifs : Les tarifs de location n'était pas terminé. Aucune voiture n'était disponible
avis de
E-Z Rent-A-Car
Avis sur E-Z Rent-A-Car
Agences
╳
E-Z Rent-A-Car
Agences à Punta Cana
Europcar Carretera Friusa-Melia
+1 809 686 2861
Europcar Punta Cana International Airport
+1 809 686 2861
Avis des clients
Note globale
3,1 Médiocre
Basé sur 3 avis
Note générale
2,0
Propreté
4,0
Confort
4,0
Prise en charge/Retour
3,3
Rapport qualité/prix
2,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
0 stars because they didn't have a vehicle for us
Points positifs : Absolutely nothing.
Points négatifs : The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
avis de
-
2,0
We'vw been cheated, they didn't rent us any car.
Points positifs : I would be capable to disband Kayak from the Internet.
Points négatifs : They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
avis de
-
5,2
Horrible rental company
Points positifs : Nothing
Points négatifs : Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.
avis de
-
2,0
0 stars because they didn't have a vehicle for us
Points positifs : Absolutely nothing.
Points négatifs : The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
avis de
-
2,0
We'vw been cheated, they didn't rent us any car.
Points positifs : I would be capable to disband Kayak from the Internet.
Points négatifs : They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
avis de
-
5,2
Horrible rental company
Points positifs : Nothing
Points négatifs : Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.
avis de
Agences
╳
Firefly
Agences à Punta Cana
Carretera Punta Cana 23000
+1 829 346 1699
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Punta Cana
Ave Barcelo #87
+1 809 466 0105
Boulevard Turistico
+1 809 959 0365
Avis des clients
Note globale
3,2 Médiocre
Basé sur 10 avis
Note générale
3,0
Propreté
3,2
Confort
3,2
Prise en charge/Retour
3,2
Rapport qualité/prix
3,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Points positifs : Nothing
avis de
-
2,0
By far the worst experience I've had with Hertz
Points positifs : The car was large enough to fit 3 people and all the luggage comfortably.
Points négatifs : I was given a price of $202 when I rented the car.I spoke to a Hertz Club Gold booking agent and they confirmed the price. Once I arrived at the Punta Cana airport: 1.) We waited over 45 minutes for someone to help us. There was nobody at the counter for 30 minutes. Then someone was who was helping another customer walked up, completely ignoring us. She was extremely slow and looked very inexperienced. Another Hertz representative showed up about 15-20 minutes later. 2.) The representative that helped us said that the price we received from the Hertz Club Gold member was just to reserve the car and the price of the car is actually more. I showed him my email receipt and he still said that's not what it shows on his screen. After that, he started adding all of these additional charges including insurance, gas option and a 28% tax. I told him I wanted to decline the insurance and gas options and he said that I could not an that I had to because it's a law in the Dominican Republic.I told him that none of this was ever communicated to me and I would have changed my travel plans to not use a rental car if I knew this was the case. I was stuck at this point and needed to pay for the car which now has cost me around $300 additional to the $202 I originally reserved. 3.) The car I was given was in terrible shape. Not only were there dents on the exterior but the inside was dirty and there were stains all over the seats. The driver side floor mat was not meant for the car. It partially covered the gas pedal and made it dangerous to drive. on top of all of this, the tires were bald and the car slide many times when I was braking. I have pictures of the dents in the exterior, floor mat and tires as proof. Additionally, I was only given the key to the car and not given the keyless entry module. This was absolutely the worst experience I've ever had renting a car and I was expecting much better service and vehicle since I was renting through Hertz. Also, the website and Hertz Club Gold representative should have explained the insurance and tax scams before renting the car. I will not be using Hertz in the future due to this experience.
avis de
-
9,6
Dropoff in Punta Cana
Points positifs : The checkout process was easy and fast. Our credit cards were charge the right amount.
Points négatifs : It would have been nice for them to offer dropoff service to the hotels so that we didn't have to call a taxi. However, the staff was great and drove us around the corner to the taxi stand.
avis de
-
2,0
No car! Made a reservation and showed up on time a
Points négatifs : I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.
avis de
-
2,0
They never gave me the car...A cheating company...
Points négatifs : I reserved and confirmed a 7 passenger vehicle for a trio with my family, and when I arrived to Hertz in Barcelo, DR, they told me they dont have the car and never offer me a solution.... I Loose mybday, paid for the taxis to the place the two ways, and never got nothing from them... A CHEATING, POOR, LOW END COMPANY.... I will go go to the end of this to be compensated and to let the Hertz CEO know what the Dominican Republican people of Hertz there do with they Gokd Members....
avis de
-
2,0
Don t rent in punta cana
Points négatifs : Want to charge 800 usd deposit to get the car. Prices are higher than your reservation Don t accept débit card Price of the insurance is totally crazy
avis de
-
2,0
this rent car in dom. republic do not honor websid
Points positifs : fast service
Points négatifs : the rent a car did not honor, the rate we agreed on line and increase it , adding more taxes an fee, forcing me to swicth to another rent car , and got a better rate with a diference of 110. us dollar, dollar rent car . so it is not business. for you or me to rent through this webside, if your rep. will not honor the rate
avis de
-
2,0
Points positifs : Il n'y a rien
avis de
-
2,0
Ne louez à Punta Cana
Points négatifs : Envie de faire payer 800 USD caution pour avoir les voitures. Les prix sont plus élevés que votre réservation Ne les paiements par carte debit Le tarif de l'assurance n'est pas terrible
avis de
-
2,0
Points positifs : Nothing
avis de
-
2,0
By far the worst experience I've had with Hertz
Points positifs : The car was large enough to fit 3 people and all the luggage comfortably.
Points négatifs : I was given a price of $202 when I rented the car.I spoke to a Hertz Club Gold booking agent and they confirmed the price. Once I arrived at the Punta Cana airport: 1.) We waited over 45 minutes for someone to help us. There was nobody at the counter for 30 minutes. Then someone was who was helping another customer walked up, completely ignoring us. She was extremely slow and looked very inexperienced. Another Hertz representative showed up about 15-20 minutes later. 2.) The representative that helped us said that the price we received from the Hertz Club Gold member was just to reserve the car and the price of the car is actually more. I showed him my email receipt and he still said that's not what it shows on his screen. After that, he started adding all of these additional charges including insurance, gas option and a 28% tax. I told him I wanted to decline the insurance and gas options and he said that I could not an that I had to because it's a law in the Dominican Republic.I told him that none of this was ever communicated to me and I would have changed my travel plans to not use a rental car if I knew this was the case. I was stuck at this point and needed to pay for the car which now has cost me around $300 additional to the $202 I originally reserved. 3.) The car I was given was in terrible shape. Not only were there dents on the exterior but the inside was dirty and there were stains all over the seats. The driver side floor mat was not meant for the car. It partially covered the gas pedal and made it dangerous to drive. on top of all of this, the tires were bald and the car slide many times when I was braking. I have pictures of the dents in the exterior, floor mat and tires as proof. Additionally, I was only given the key to the car and not given the keyless entry module. This was absolutely the worst experience I've ever had renting a car and I was expecting much better service and vehicle since I was renting through Hertz. Also, the website and Hertz Club Gold representative should have explained the insurance and tax scams before renting the car. I will not be using Hertz in the future due to this experience.
avis de
-
2,0
No car! Made a reservation and showed up on time a
Points négatifs : I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.
avis de
-
2,0
They never gave me the car...A cheating company...
Points négatifs : I reserved and confirmed a 7 passenger vehicle for a trio with my family, and when I arrived to Hertz in Barcelo, DR, they told me they dont have the car and never offer me a solution.... I Loose mybday, paid for the taxis to the place the two ways, and never got nothing from them... A CHEATING, POOR, LOW END COMPANY.... I will go go to the end of this to be compensated and to let the Hertz CEO know what the Dominican Republican people of Hertz there do with they Gokd Members....
avis de
-
2,0
Don t rent in punta cana
Points négatifs : Want to charge 800 usd deposit to get the car. Prices are higher than your reservation Don t accept débit card Price of the insurance is totally crazy
avis de
-
2,0
this rent car in dom. republic do not honor websid
Points positifs : fast service
Points négatifs : the rent a car did not honor, the rate we agreed on line and increase it , adding more taxes an fee, forcing me to swicth to another rent car , and got a better rate with a diference of 110. us dollar, dollar rent car . so it is not business. for you or me to rent through this webside, if your rep. will not honor the rate
avis de
-
2,0
Points positifs : Il n'y a rien
avis de
-
2,0
Ne louez à Punta Cana
Points négatifs : Envie de faire payer 800 USD caution pour avoir les voitures. Les prix sont plus élevés que votre réservation Ne les paiements par carte debit Le tarif de l'assurance n'est pas terrible
avis de
Agences
╳
INTERRENT
Agences à Punta Cana
Punta Cana Airport
Agences
╳
keddy by Europcar
Agences à Punta Cana
Carretera Friusa-Melia
Punta International Airport- International Gate
Agences
╳
L&M Car Rental
Agences à Punta Cana
Bavaro / Punta Cuna
