Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : FABULOUS customer service!
avis de
-
10,0
Fast and easy
Points positifs : We were late getting to the airport to drop off our rental car and they were understanding and made the process quick and easy.
avis de
-
6,0
No courtesy customer parlking
Points positifs : Fast friendly service. Vehicle was clean and well kept.
Points négatifs : This rental location does not offer parking for customers. You must either pay to park in the airport parking or hitch a ride.
avis de
-
10,0
Easy return
Points positifs : Took me seconds to return the car. I was confused because it was so fast and friendly. They prorated my rental and had me on my way before my ride to pick me up had arrived. I couldn’t have been more pleased!
Points négatifs : Easy process, reasonable rates and friendly staff.
avis de
-
6,8
Very inconsistent customer service & watch out for special of day
Points positifs : Price was competitive and a little less than other major co. at time I searched. I was able to extend car at same price easily over the telephone.
Points négatifs : OTOH, the web deal that I failed to read the fine print on resulted in a large SUV. I searched for an economy car so yikes! I needed to drive over 120 miles RT for work for 2 weeks, so this gas guzzler was not desirable. Trying to reach the agency by telephone was arduous and kept resulting a heavily-accented overseas voice. Finally, I drove in person & encountered a charmless, surly male behind the counter who countered my 'you are being rude, sir' rude complaint that I was rude. He refused to exchange the car and then disappeared behind a back door. I do not yell nor use profanity in public Very bizarre. Then a polite young lady took over and assisted with the car exchange and later with its extension.
avis de
-
10,0
great costomer service
Points positifs : The representative at the counter was more than friendly to us and helped us with the rental.
avis de
-
10,0
Points positifs : Nice car. Reasonable price.
Points négatifs : Would appreciate a more straightforward pickup process.
avis de
-
8,0
Great vehicle - mislead on options
Points positifs : The vehicle was great - Nissan Armada.
Points négatifs : I feel the check out clerk in Portland, Maine, took advantage of our ignorance in the toll device. The way she said you can "have" a toll device to speed through the tolls, it appeared it was a perk and would assist us in our driving allowing us to have the tolls paid. I know this sounds like we are hick, but we went through 4 tolls for a total of $4.75 but we paid $20 for the device. It would not have been difficult to handle the toll booths ourselves and would have had she not insinuated in her lack of information it was of no extra expense to us. That was a waste of our hard-earned cash.
avis de
-
9,6
Points positifs : Fast service, not the car we expected but nice
avis de
-
2,0
Bad customer service
Points négatifs : 1. Alamo tried to charge $580 rather than 160 2. Car was not where they said it was 3. Car reeked of smoke-bad 4. Brakes chattered 5. Bad customer service on drop off. Not one word from Worker. Handed me receipt that's it.
avis de
-
9,6
Points positifs : easy drop off at end of trip
Points négatifs : long lines at start to get car, ut they did move the line more quickly than we expected
avis de
-
9,6
Points positifs : Great ride for the price. Hassle-free pick up and drop off.
avis de
-
10,0
Points positifs : FABULOUS customer service!
avis de
-
10,0
Fast and easy
Points positifs : We were late getting to the airport to drop off our rental car and they were understanding and made the process quick and easy.
avis de
-
10,0
Easy return
Points positifs : Took me seconds to return the car. I was confused because it was so fast and friendly. They prorated my rental and had me on my way before my ride to pick me up had arrived. I couldn’t have been more pleased!
Points négatifs : Easy process, reasonable rates and friendly staff.
avis de
-
10,0
great costomer service
Points positifs : The representative at the counter was more than friendly to us and helped us with the rental.
avis de
-
10,0
Points positifs : Nice car. Reasonable price.
Points négatifs : Would appreciate a more straightforward pickup process.
avis de
-
9,6
Points positifs : Fast service, not the car we expected but nice
avis de
-
9,6
Points positifs : easy drop off at end of trip
Points négatifs : long lines at start to get car, ut they did move the line more quickly than we expected
avis de
-
9,6
Points positifs : Great ride for the price. Hassle-free pick up and drop off.
avis de
-
6,8
Very inconsistent customer service & watch out for special of day
Points positifs : Price was competitive and a little less than other major co. at time I searched. I was able to extend car at same price easily over the telephone.
Points négatifs : OTOH, the web deal that I failed to read the fine print on resulted in a large SUV. I searched for an economy car so yikes! I needed to drive over 120 miles RT for work for 2 weeks, so this gas guzzler was not desirable. Trying to reach the agency by telephone was arduous and kept resulting a heavily-accented overseas voice. Finally, I drove in person & encountered a charmless, surly male behind the counter who countered my 'you are being rude, sir' rude complaint that I was rude. He refused to exchange the car and then disappeared behind a back door. I do not yell nor use profanity in public Very bizarre. Then a polite young lady took over and assisted with the car exchange and later with its extension.
avis de
-
8,0
Great vehicle - mislead on options
Points positifs : The vehicle was great - Nissan Armada.
Points négatifs : I feel the check out clerk in Portland, Maine, took advantage of our ignorance in the toll device. The way she said you can "have" a toll device to speed through the tolls, it appeared it was a perk and would assist us in our driving allowing us to have the tolls paid. I know this sounds like we are hick, but we went through 4 tolls for a total of $4.75 but we paid $20 for the device. It would not have been difficult to handle the toll booths ourselves and would have had she not insinuated in her lack of information it was of no extra expense to us. That was a waste of our hard-earned cash.
avis de
-
6,0
No courtesy customer parlking
Points positifs : Fast friendly service. Vehicle was clean and well kept.
Points négatifs : This rental location does not offer parking for customers. You must either pay to park in the airport parking or hitch a ride.
avis de
-
2,0
Bad customer service
Points négatifs : 1. Alamo tried to charge $580 rather than 160 2. Car was not where they said it was 3. Car reeked of smoke-bad 4. Brakes chattered 5. Bad customer service on drop off. Not one word from Worker. Handed me receipt that's it.
avis de
