Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,4
As expected
Points positifs : Toyota Rav 4 is a practical vehicle for the Caribbean. I would rent from Avis again in Antigua.
Points négatifs : Cars in the Caribbean are very beat up by the rough roads. The car was very rough suspension-wise. Overall it was good enough to get us around the Island.
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6,0
Just ok
Points positifs : I reserved a car online when i got there i had to wait about 20 mins or more as the agent was on lunch break. She was apologetic however the professionalism in the room was next to nothing. We were forced to pay extra as we were told the car we reserved was of no good when we got the car it was one of the sane we reserved. The car was very dirty the condition wasn't so bad.
Points négatifs : The professionalism of the agents in the room
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4,4
Three days delay
Points négatifs : car very old w/worn out suspension. Avis closed when we arrived to claim car. Three days before one became available. Terrible communications with Avis who never returned promised calls to keep us informed.
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4,0
Reliable car. Indifferent Service.
Points positifs : The car ran well. Good AC. Brakes were squeaky. No hubcaps. Seats were dirty. Pick up was fine (but not friendly) and relatively quick.
Points négatifs : Frustrating return process. When I arrrived no one was at the counter. The saleswoman didn't return for another twenty minutes. when she did, there was no apology for making me wait. I filled the gas in the car to the amount needed. When she checked it the needle sat just below the line and she said I'd have to pay an additional US $10 because it wasn't EXACTLY at the line. I asked her why she couldn't waive it especially considering she let a customer wait around for twenty minutes. She rolled her eyes at me and said If I didn't she said it would come from her paycheck. I was already late to check in for my flight so I paid it and ran to the airport. It felt like a shakedown. She was indifferent, unfriendly, and bored in her interactions with me. Horrible customer service. I will never rent from AvIs in Antigua again.
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2,0
Points positifs : It sucked
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4,4
OK at best!
Points positifs : Pick up and drop off was close to arrivals.
Points négatifs : No representative at desk when we arrived, despite it being in the afternoon and our flight details being supplied. Avis rep had to be called by another rep. Car was tatty, rattly, bits were loose, dashboard was falling apart... not what I would expect from Avis... especially for the price! Office was not in terminal as advertised, but outside old terminal, which was close by.
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4,0
Didn't get the car I booked
Points positifs : The convenience of picking up the car at the airport was great.
Points négatifs : Booked a premium 7 seater SUV and received a regular 5 seater. I was told that they don't offer any premium SUVs and was asked to pay more for a 7 seat minivan.
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6,0
Points positifs : That it was right at airport
Points négatifs : We were at Avis counter for 1 1/2 hrs trying to just get our car And I had a reservation This is unacceptable
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5,2
Pleasant but very slow...
Points positifs : Representative was pleasant
Points négatifs : When I arrived to pick up the car, it took about 20 minutes for the car to be brought around to pickup. For drop off, the attendant was not in the office and had to be called. I was waiting for a while, and needed to go check in for a flight. It was a bit nerve-wracking!
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2,0
Points négatifs : Price I was charged almost $300 in an emergency situation for the bottom line car for two days!
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7,6
Points négatifs : Poor signage at drop-off Very slow pick-up even though there was no line
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4,8
Points positifs : The woman who checked us in and out was very friendly.
Points négatifs : When we arrived, we were given a beat-up bus. We were told that our 4x4 that we reserved would be delivered to the guesthouse by 7pm that evening. However, it wasn't delivered until 7am the following morning.
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8,4
As expected
Points positifs : Toyota Rav 4 is a practical vehicle for the Caribbean. I would rent from Avis again in Antigua.
Points négatifs : Cars in the Caribbean are very beat up by the rough roads. The car was very rough suspension-wise. Overall it was good enough to get us around the Island.
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7,6
Points négatifs : Poor signage at drop-off Very slow pick-up even though there was no line
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6,0
Just ok
Points positifs : I reserved a car online when i got there i had to wait about 20 mins or more as the agent was on lunch break. She was apologetic however the professionalism in the room was next to nothing. We were forced to pay extra as we were told the car we reserved was of no good when we got the car it was one of the sane we reserved. The car was very dirty the condition wasn't so bad.
Points négatifs : The professionalism of the agents in the room
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4,4
Three days delay
Points négatifs : car very old w/worn out suspension. Avis closed when we arrived to claim car. Three days before one became available. Terrible communications with Avis who never returned promised calls to keep us informed.
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4,0
Reliable car. Indifferent Service.
Points positifs : The car ran well. Good AC. Brakes were squeaky. No hubcaps. Seats were dirty. Pick up was fine (but not friendly) and relatively quick.
Points négatifs : Frustrating return process. When I arrrived no one was at the counter. The saleswoman didn't return for another twenty minutes. when she did, there was no apology for making me wait. I filled the gas in the car to the amount needed. When she checked it the needle sat just below the line and she said I'd have to pay an additional US $10 because it wasn't EXACTLY at the line. I asked her why she couldn't waive it especially considering she let a customer wait around for twenty minutes. She rolled her eyes at me and said If I didn't she said it would come from her paycheck. I was already late to check in for my flight so I paid it and ran to the airport. It felt like a shakedown. She was indifferent, unfriendly, and bored in her interactions with me. Horrible customer service. I will never rent from AvIs in Antigua again.
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2,0
Points positifs : It sucked
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4,4
OK at best!
Points positifs : Pick up and drop off was close to arrivals.
Points négatifs : No representative at desk when we arrived, despite it being in the afternoon and our flight details being supplied. Avis rep had to be called by another rep. Car was tatty, rattly, bits were loose, dashboard was falling apart... not what I would expect from Avis... especially for the price! Office was not in terminal as advertised, but outside old terminal, which was close by.
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4,0
Didn't get the car I booked
Points positifs : The convenience of picking up the car at the airport was great.
Points négatifs : Booked a premium 7 seater SUV and received a regular 5 seater. I was told that they don't offer any premium SUVs and was asked to pay more for a 7 seat minivan.
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6,0
Points positifs : That it was right at airport
Points négatifs : We were at Avis counter for 1 1/2 hrs trying to just get our car And I had a reservation This is unacceptable
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5,2
Pleasant but very slow...
Points positifs : Representative was pleasant
Points négatifs : When I arrived to pick up the car, it took about 20 minutes for the car to be brought around to pickup. For drop off, the attendant was not in the office and had to be called. I was waiting for a while, and needed to go check in for a flight. It was a bit nerve-wracking!
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2,0
Points négatifs : Price I was charged almost $300 in an emergency situation for the bottom line car for two days!
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4,8
Points positifs : The woman who checked us in and out was very friendly.
Points négatifs : When we arrived, we were given a beat-up bus. We were told that our 4x4 that we reserved would be delivered to the guesthouse by 7pm that evening. However, it wasn't delivered until 7am the following morning.
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