Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,8
Points négatifs : Long wait to get the car very nice people though but too few
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10,0
Points positifs : Everything
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6,0
Points positifs : They did get us an alternate SUV and discounted our one way fee but we had to wait several hours and make a return trip to the store.
Points négatifs : I reserved a van 2 months in advance only to be told they didn’t have one the day of our trip.
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10,0
Great Staff and experience
Points positifs : The staff was great and the car was clean. It was definitely not a dog and pony show, like some rental companies I've used. I will be using them again next time I travel.
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2,0
Location closed
Points négatifs : My reservation was for 3pm. Due to travel delays I arrived to pick up my rental at 3:15pm. The office was closed and no other cars were available. I had to travel to harrisburg, PA another 2 hours to get a rental car.
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10,0
Points positifs : lovely staff in downtown cleveland location
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8,8
Tenn. Trip
Points positifs : Comfortable ride. No problem when we had flat tire in Dickson, Tenn. Took Van to local Enterprise and Agent was very helpful.
Points négatifs : M & M's on floor. Sand in seats when they were moved down to load our luggage.
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10,0
Points positifs : Convenient and efficient , non smoking car, great rate
Points négatifs : They were so busy that car could have been cleaned better
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2,0
No cars
Points positifs : At the end they offered me to pay me s bus ride as an alternativa to renting the car.
Points négatifs : They hadn't any car available. After 1.5 hours waiting for a car to come we were 5 people there in the dame setting. At the end I had to refuse to renting my car, although I had it reserved several days in advance and look for an alternative way to commute.
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10,0
Excellent experience
Points positifs : We have rented from Enterprise many times over the years and always had a great experience. Paul, who waited on me, was just exceptional. Very friendly and engaging and took care of me quickly and efficiently. The car was wonderful and my return was as easy as when I picked it up. They also provided me a ride to my rental which was only a mile or so away. I recommend Enterprise with the highest regard. Well done!
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9,2
Points positifs : Sales Rep (Pat I think) was great, down to earth, straight forward, and friendly
Points négatifs : didn't like the car, think it was a hyundai accent
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3,6
Gave my car to someone else, wreaked of strong car
Points positifs : cost
Points négatifs : They gave my car to someone else, then didn't have a single car on the lot when I arrived to pick up. I had a reservation. This delayed my 3 hour drive to pick up family at the airport. I started calling rental agencies in adjacent towns... then they managed to find a car for me 90 minutes later. The car wreaked of strong car freshener. Smelled like an entire bottle of men's cologne was dumped in the car. Burned my sinuses for days. Then when I needed to add an authorized driver for a couple of days, they tried to tell me that I needed to come in and have them sign a paper to be removed from the authorization when they were no longer needed as a driver. I didn't have to sign anything when I added them, why did something have to be signed to remove them? Overall this was a very unprofessional location. I have *NEVER* had similar problems with Hertz. Car was delivered to me with 1/8 of a tank of gas.
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8,8
Points négatifs : Long wait to get the car very nice people though but too few
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10,0
Points positifs : Everything
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10,0
Great Staff and experience
Points positifs : The staff was great and the car was clean. It was definitely not a dog and pony show, like some rental companies I've used. I will be using them again next time I travel.
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10,0
Points positifs : lovely staff in downtown cleveland location
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8,8
Tenn. Trip
Points positifs : Comfortable ride. No problem when we had flat tire in Dickson, Tenn. Took Van to local Enterprise and Agent was very helpful.
Points négatifs : M & M's on floor. Sand in seats when they were moved down to load our luggage.
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10,0
Points positifs : Convenient and efficient , non smoking car, great rate
Points négatifs : They were so busy that car could have been cleaned better
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10,0
Excellent experience
Points positifs : We have rented from Enterprise many times over the years and always had a great experience. Paul, who waited on me, was just exceptional. Very friendly and engaging and took care of me quickly and efficiently. The car was wonderful and my return was as easy as when I picked it up. They also provided me a ride to my rental which was only a mile or so away. I recommend Enterprise with the highest regard. Well done!
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9,2
Points positifs : Sales Rep (Pat I think) was great, down to earth, straight forward, and friendly
Points négatifs : didn't like the car, think it was a hyundai accent
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6,0
Points positifs : They did get us an alternate SUV and discounted our one way fee but we had to wait several hours and make a return trip to the store.
Points négatifs : I reserved a van 2 months in advance only to be told they didn’t have one the day of our trip.
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2,0
Location closed
Points négatifs : My reservation was for 3pm. Due to travel delays I arrived to pick up my rental at 3:15pm. The office was closed and no other cars were available. I had to travel to harrisburg, PA another 2 hours to get a rental car.
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2,0
No cars
Points positifs : At the end they offered me to pay me s bus ride as an alternativa to renting the car.
Points négatifs : They hadn't any car available. After 1.5 hours waiting for a car to come we were 5 people there in the dame setting. At the end I had to refuse to renting my car, although I had it reserved several days in advance and look for an alternative way to commute.
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3,6
Gave my car to someone else, wreaked of strong car
Points positifs : cost
Points négatifs : They gave my car to someone else, then didn't have a single car on the lot when I arrived to pick up. I had a reservation. This delayed my 3 hour drive to pick up family at the airport. I started calling rental agencies in adjacent towns... then they managed to find a car for me 90 minutes later. The car wreaked of strong car freshener. Smelled like an entire bottle of men's cologne was dumped in the car. Burned my sinuses for days. Then when I needed to add an authorized driver for a couple of days, they tried to tell me that I needed to come in and have them sign a paper to be removed from the authorization when they were no longer needed as a driver. I didn't have to sign anything when I added them, why did something have to be signed to remove them? Overall this was a very unprofessional location. I have *NEVER* had similar problems with Hertz. Car was delivered to me with 1/8 of a tank of gas.
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