Location de voitures - l’aéroport Syracuse Hancock Intl

Points positifs : The staff said I could get reimbursed for any expenses beyond my original reservation with Dollar if I was able to obtain a car from another company. They gave me the contact info for their manager.

Points négatifs : They had no cars. I was depending on picking up a vehicle to travel for business and when I arrived, they had nothing left despite my reservation.

Points négatifs : Agent at the counter was excellent. However, I found it extremely difficult and time consuming to communicate over the phone. I must have been on for over a half hour. In my opinion it is terrible customer service when you go into the world of press 1 for this and press whatever for that. I tried to hit 0 to get an operator and it was impossible. Also, was transferred twice and couldn’t seem to find the right department. It would be much easier if you could talk to a human from the start.

Points négatifs : Everything..they weren't there and stranded my parents at midnight

Points positifs : The vehicle was in good repair and drove well.

Points négatifs : The vehicle I reserved was not available and the one that I was provided as a replacement was smaller and less comfortable for my family. I also discovered a croissant in a plastic container and a lighter underneath the drivers seat. Otherwise the vehicle seemed to be clean.

Ripped off

Points positifs : The customer service representative was polite and tried to help us.

Points négatifs : I had reserved an economy car for $133 but when we got to the counter we were told they had no economy cars so for that price all they had were 15 passenger van!!!! We had to pay $67 more for a car!!!!!!