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The location was perfect. We were going to an event at The Stage. Upon arrival the lobby was beautiful and the staff very welcoming. The room was clean and comfortable with all of the necessities. We ate both dinner the menu was amazing with variety of vegetarian meals. Breakfast as well. With such a beautiful lounge we ate there both meals. All of these things were of great quality but the staff is the shinning star of the hotel. The front desk clerk who always had a smile and a welcoming word to the shuttle driver and all of the wait staff!! The business end of the bathroom was a little worn.
Lobby Incredible food Torn shower curtain Long walk for retired Air Force disabled vet, not enough disability parking near entrance
For a "king suite" it was a very average room-may as well opt for a cheaper room. It seems one half of the hotel is way nice than the other-but it's still nice.
Ease of parking.Comfortable beds. Had to ask multiple times for a refrigerator in room when I previously confirmed a refrigerator would be in room at checkin. Needed more staff at front desk.
The room itself was great - big comfy bed, mini kitchen which included a toaster, microwave, fridge, pots and pans, and utensils. The double head shower was also very clean. They have a shuttle service that picks you up and takes you places within a 2mile radius which is great except it takes 30 min to come get you and then sometimes if it already has passengers it takes you all the way out to the airport when you just had to walk 10min. The breakfast wasn't anything great.. They had lots of options but everything was very bland, typical hotel food. I was sick for a full day because the milk I had was bad even though it hadn't expired. I think it might have been left out to spoil just a little too long.
Professional & courteous staff, modern & clean rooms, convenient location
Clean Noisy. You could hear all the doors closing. The maid service knocked several times very early in the morning on nearby rooms and was very loud. Someone attempted to open our dor n then ran away despite do not disturb sign
The best deal you can get in Syracuse. Nothing
Room clean and good size. Staff very nice. Breakfast was good Had Internet connection problems which were a real inconvenience
Very comfortable and spacious rooms. Cozy comfortable beds. Good breakfast. Convenient location. Parking was tight.
Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital. Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.
Location to restaurants and entertainment. Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
The pool heater was broke and both the jacuzzi and pool were DISGUSTING! The breakfast was a joke! And I had to take a shower in another room because our tub wouldn't drain. The air conditioner felt like it was on its last leg. Never again! Don't bother with this hotel. What a waste of money!
Convenience to temporary work When I arrived TWO of the desk clerks told me that a small conference room would be available for me the next day to meet a client. The clerks said this conference room was open to guests free of charge on a first come first serve basis. Later on the "Asst Manager" told me it was fully booked for the weekend. During the weekend I walked by the glass doors several times, and never saw a soul in it. First two days of my five day stay, housekeeping did not even touch my room.
The room reaked of smoke. Asked for another room and was rudely helped
Hotel is good. Staff is great. They helped me out of a major problem when my car would not start. Syracuse weather.
Noisy heating system... Old and warn out
Very nice and clean hotel in a unique building. Super convenient to Syracuse University; just a short walk up to Marshall Street and less than 10 minutes to the Dome. Rooms were spacious enough, even for a family of 4. All staff were helpful and very nice. Interesting lobby too. And if you stay for a football or basketball game then the on-site free parking is an additional bonus. Bathrooms were a little dark and the showers are European style (only half a door!) Bar seemed to close early.
Location-close to Syracuse University, easy accessibility. ie parking free. Preservation of historic bldg.-beautiful job. "Green" renovation-ecologically responsible No actual dining room available, just a café/bar in lobby.
We stayed at Hotel Skyler on a visit to Syracuse University with my son. It was within walking distance to the campus and the local area had plenty of dining options to discover. (Try Laci's Tapas Bar if you want fabulous food and wine on your stay.) The hotel staff was extremely friendly and helpful and provided a warm, easy check in. The facilities had a chic, simple, modern decor that was immaculate and comfortable. Two minor items I would have liked to see at the hotel were an in room coffee maker (but they did provide complimentary coffee in the lobby) and later hours for the bar/restaurant (they have a snack stand available until 2 a.m.). I would definitely come back and stay again.
Great location, very nice breakfast included, love the fact that it's a LEED Platinum building. Room was nicely equipped and the bed was very comfortable. We really enjoyed our stay. Just wish it had a hot tub for relaxing! Shower was interesting - no door and only a half-wall for privacy. It was just the two of us so it was fine, but could be more challenging if traveling with teens or anyone who prefers privacy.
They are rightfully proud of the energy savings and material recycling designed into this wonderful ex-temple. Rooms are spacious and unique, the staff is friendly and knowledgeable. Highly recommend this place when visiting Syracuse.
Staff was great, location was great and the green initiative was is fantastic. Room was comfortable and quiet.
Hotel staff was friendly and very helpful.
Lovely airy decor, modern yet comfortable atmosphere. Coming in late at night, I felt like I was retuning to a family member's home who had left the light on for me. The fact that it was a "green" hotel was an added benefit, but it certainly did not feel I was sacrificing anything. I also want to add that even though we were in a busy neighborhood, our room was very quiet. I had no complaints at all.
C'était bon marché et ils ne font pas payer de supplément pour les chiens. Le Wi-Fi gratuit et le personnel est très agréable. En hiver, la porte s'ouvrant sur un passage est froide et a des problèmes. Il y a des gens qui passent devant la fenêtre, vous ne pouvez donc pas ouvrir les rideaux et par conséquent ne pouvez pas avoir de lumière naturelle. Pour des séjours à l'hôtel à travers un tiers comme celui-ci, on vous donne des chambres plus petites que la normale. Donc, notre chambre était la plus petite. La seule raison pour laquelle j'y retournerais c' est si j'avais un chien. La décoration est démodée
Comfortable room, clean,friendly staff, good breakfast, coffee in lobby and rooms a plus. Microwave and fridge in room. Nice place to stay for an over night trip. easy to find and plenty of parking. The air conditioner didn't work well at cooling the room. it was a noisey inn. Also some of the breakfast items were all gone and not replenished. Good
wife loves the pillows . location
Hotel all around was very clean. Staff was fine. Rooms were decently sized, updated and very clean. Room was a little bit cold despite the heater being on. Fan for the heater was exceptionally noisy. Location of the hotel, although convenient, seemed a little 'seedy' - literally on the highway.
The rate we booked at was great. But NO reminders close to the booking, so booking.com, or Best Western let us know about an upcoming stay, say a week prior, so gives us an opportunity to cancel, if we need to. any no flexibility by local management. I could not negotiate an extended stay or anything, with bookings.com or local mgmt. They just too my penalty. I'll NEVER book with bookings.com or Best Western again!
Good value and convenient to our destination. Staff was pleasant and accommodations were as pictured from website. NOISE LEVEL: The fixtures in our room were noisy. (Whenever the toilet was flushed or water run in the bathroom, there was a high pitched screech. Also, the mini-fridge and the air conditioning unit were unusually loud when they cycled.) Also found sounds traveled as guests moved around upstairs or in adjoining rooms.
Complimentary breakfast was edible Beds were relatively comfortable Hotel made sure to separate guests who would be raucous on New Years from families and other guests Lied to by staff regarding their nonexistent airport shuttle Rooms were uncomfortably cold upon arrival Front desk was inconsistently staffed, often concierge on duty would sit in a corner so upon first glance it would appear empty
Mostly clean, and inexpesive Breakfast was pretty puny....
Good clean rooms and the service was excellent.No problems at all. Would stay there again. Thought I was getting the room for 88.00 a nite and was charged 101.+. I realize that there is tax but that was more than tax.
An excellent hotel for an overnight stay. The rooms are very spacious and have all that one needs
A noter la taille des chambres et le confort. Trés bien situé à l'entrée des routes principales Le personnel n'est pas trés accueillant. Le petit déjeuner est horrible, il est vraiment a éviter, surtout que la taille de la salle ne permet de contenir que 4 tables...
Convenient location, continental breakfast, smoking accommodations, pool, friendly front desk staff, attractive lobby, clean room, staff readily accommodated a request for a room change. First assigned room smelled musty and had antiquated air conditioner that made a loud buzzing every minute or so.
I didn't like the fact that each room didn't have their own microwave. The beds were too firm and the curtains were ripped.
Close to syracuse everything was only a few minute drive. Room smelled terrible had to go buy febreeze to attempt to might it slightly better.
Good location, easy access. Good value for money. Ample parking.
Nice and clean hotel. Good value for money.
Good value and the restaurant was ok. Location. It was in the middle of an industrial park. When we drove up we weren't sure if it was even open.
Surrounding university atmosphere. Cost adders (parking, etc.)
Comfortable bed with clean white pillows and topper. Pretty quiet. Courteous staff. Banquet food was not great and the food in the restaurant (Rachels) was uninspired. overcooked shrimp, mushy scrambled eggs. super bland pasta dishes on the conference buffet. Frozen dessert products that are mediocre and probably frozen cookie dough because those were not very good either. Sorry, but I am a restaurant person and I call 'em like I see 'em. Egg salad no, but tuna salad good. Fresh nice fruit and plenty of food. Staff was nice. very casual style of service.
The front desk said that I could park I. A garage and use the bridge to head over. I arrived at 11 am and it's not the part of town you want to be walking in alone and I say that as a healthy 30 year old male. I park near the bridge, get all my bags, and when I cross the bridge to the hotel the door is locked. Now I've already paid for that garage and have a block and a half walk wth my stuff. The staff needs to be better educated and that will come with time. Besides that, the doors to the rooms are loud as hell but not bad as a whole.
The menu in the restaurant eleven waters needs a few more items to choose from, and the service was extremely slow
It was clean and the staff was friendly. It is outdated and a little eery.
Great price, Every thing was fine, very clean. Bed and pillows were great. Enjoyable stay.
Quick and easy check in Good location right off the highway
The staff and everything being available at this hotel for a small price. I loved the bed and TV, and it was quite a nice stay for the price that I paid. I didn't expect much, but was pleasantly surprised.
Everything was fine. No issues at all. Very accommodating and pleasant staff. Nothing to note.
Great customer service and comfortable stay.
Room air conditioning was great. Mattress and pillows suprisingly comfortable. The shower was hard to regulate - but the water stream was strong enough.
Great price, clean, and a free continental plus breakfast daily. Rooms have nice big adjustable flatscreen TVs if your stuck inside. Location is not within walking distance of too many things unless you go further than a mile. Minimal facilities, but to be expected at the price.
Beds were comfortable and the rooms were clean. Continental Breakfast had no yogurt options.
Expected a three star hotel, and felt that it fell short.
Very clean and comfortable. Staff very friendly. Short drive to everywhere we went Decor dated but we didn't really care and we just needed a place to stay for one night after a concert.
The room was very clean and the service/breakfast was great. It was also in a great location beside a gas station that has very cheap gas relative to the other I-90 gas stations. Great place to stop if you're traveling through and want to refuel and/or stay the night. The facilities and furniture were very dated--a bit overpriced for the quality of the facilities. Also, we were driving a moving truck/tow car, and there was nowhere to easily park the truck or to exit without backing up (which is very difficult with a large moving truck and car tow).
Room and bathroom appeared clean. Hotel is a little dated..carpet, etc could use replacing. Ceiling tiles in bathroom were warped and did not sit properly within frame work. Tissue box in bathroom had one tissue left.
The cleanliness and business-like attitude the staff exuded. Breakfast was empty in areas and had to ask for things
24 hr hot water for tea/coffee clean comforters that are changed with each stay lots of pillows none
The staff here was extremely helpfull. The hotel lobby has a home cottage look and feel that appealed to my personality. The beds were second to none and I've stayed at 5 stars that had worse beds. The breakfast was excellent especially since i had a 8 hour drive to my next destination. the hotel was comfortable and was in the process of finishing a remodelling so it was all new and looked great! The odor from the carpet glue was strong in the elevators but other then that (was to be expected with all new carpets and walls) the hotel would and will be on my remember list of places to stay in Syracuse NY
The hotel was clean and had a convienent location, The rooms are spacious and the staff were friendly.
It was very clean, well decorated and the location was great for us. We were able to walk around Armory square sampling craft beers and getting a wide range of different types of cuisine. We thoroughly enjoyed our stay. The valet took a little longer than expected retrieving our car, but I think the desk clerk may have forgot to call him do to everyone checking out.
This was one of the best hotels we have ever stayed in. The staff is friendly and very helpful with knowledge of surrounding area, directions, extra pillows, and even a nice welcome conversation. Very Clean and Highly recommended! I can't think of anything I didn't like, the breakfast area, pool, lobby, valet, and rooms were fantastic!
Stained glass windows are abundant and beautiful. The proprietor, was welcoming, knowledgeable, helpful, and very friendly. Breakfast was artfully presented, plentiful, and made to order. The room was a little small, but that's expected for an historic site. It was also a little dark, but was probably in keeping with decor of the period. No real complaints.
The room was clean and the staff was friendly. The breakfast was sub-par and they don't include the $50 deposit in the price you pay online. This was a problem for me because that extra $50 was not budgeted in.
Cheap Good place to get arrested Great location for any prostitution experience If you enjoy the look of a 1970's motel room, this is for you! Dirty Staff had bad attitude No coffee as promised