Hôtels à Lucerne

Points positifs: Bien situé

Points négatifs: Prix

Points positifs: Tout était très bien

Points négatifs: Petit dej un peu simple Pas de bagagiste

Points positifs: Great location and comfortable.

Points négatifs: WiFi poor.

Points positifs: Super staff Free coffee and water ! Super endroit très beau

Points positifs: Wonderful location

Points négatifs: Food in the evening. Quality was sub standard. V

Points positifs: The upgrade the made for us , the friendly front desk staff , spacious connected rooms as we requested

Points négatifs: The one old elevator

Points positifs: Perfect. Just perfect. Loved it.

Points positifs: everything at the Hotel was just fine

Points positifs: La gentillesse et l’amabilité du personnel. La chambre confortable et très complète.

Points positifs: Everything about this hotel is well thought out. Don't look anywhere else if you are in Luzern. This is a beautiful hotel in an excellent location and amazing staff. Little things like bed time stories and recommendations for next day activities makes for an unique experience. The room is spacious and beautiful with a cute balcony. I think every room has some celebrity theme and ours was a pop singer theme(forgot exactly who it was). The attention to details is fascinating and as a person who appreciates details I thoroughly enjoyed every bit of it. The restaurant/bar downstairs is also excellent with a nice sit out facing the main road and the river. Worth every penny!

Points positifs: This was an absolutely gorgeous room with a fantastic view of the harbor and the mountains behind it. (I have attached a photo of the view from my balcony.) It was very comfortable and clean. The staff was very helpful, knowledgeable and accommodating. It cost more than we usually spend on a hotel room, but it was worth it. The location is fantastic -- you are a very short walk from both the train station and the Kapellbrücke.

Points négatifs: The shower is small, but we had good water pressure and lots of warm water.

Points positifs: Le lieu, l’ambiance, la gentillesse du personnel Les massages excellents prodigués par Paulina!

Points positifs: funiculaire pour ce rendre du casino à la réception de l'hotel

Points positifs: Great views and good location

Points négatifs: Instant coffee in rooms poor for a 4* hotel. Very expensive and charged for every single thing, £2.50 for tap water is inexcusable

Points positifs: Outstanding location and views

Points négatifs: Needs a fitness centre

Points positifs: Beautiful hotel, staff are amazing. Food in the restaurant was outstanding. Loved it.

Points négatifs: Not a complaint, but I didn’t know where to get the fernicula fro until I’d already climbed up to the hotel.

Points positifs: It is such a beautiful hotel which will leave an ever lasting impression on us. We had a terrific room which the hotel thoughtfully selected for us as it was to celebrate my husbands 60th birthday. The only complaint was the frosty unwelcoming receptionist when we checked in. Everyone and everything else was perfect. Loved our stay, thank you.

Points négatifs: Nothing

Points positifs: One of the best spots in the town Staff is very helpful Rooms are average sizes but have all features.

Points positifs: The location , the staff

Points négatifs: Very expensive and I got small size of the room

Points positifs: Awesome view, friendly staffs , wonderful !

Points positifs: The location and service at Art Deco Montana were stellar!

Points positifs: The view from our room is excellent,we can see lake lucerne from terrace. They have delicious brunch that serve every sunday.

Points négatifs: nothing

Points positifs: L'emplacement exceptionnel,

Points négatifs: Un regret, l'absence de peignoir à disposition dans les salles de bains, surtout, la communication permanente entre le fumoir et le bar ce qui est très agréable et nous a fait fuir cet endroit ce qui est dommage.

Points positifs: Lars at front desk gave us a warm, friendly reception and upgrade to wonderful ocean view. Jazz bar had great jazz on Thursday night.

Points positifs: Staff+location

Points négatifs: Non

Points positifs: the location is excellent!

Points positifs: The location . Friendly staff

Points négatifs: No iron inside the room and its not allowed. Prices of iron is too high, plus the restaurant is expensive but a very good quality. The Air conditioning is not enough for the room even though i was there in last of August.

Points positifs: Grande chambre familiale et vue imprenable sur le lac

Points positifs: Très grande chambre avec balcon avec magnifique vue sur le lac et le mont Pilatus y compris de la salle de bain. Accès direct au lac. Service impeccable. Petit déjeuner et dîner très bien.

Points positifs: Location Friendly staff

Points négatifs: The breakfast is poorly choosed . A little food dishes . No iron allowed inside the room plus the if they took your cloth to make it you will pay service charge and the job itself which is really expensive.

Points positifs: Location and rooms were excellent. Restaurant at dinner was good.

Points négatifs: During the morning breakfast which was fantastic only 1 big issue....there were about 10 birds standing and pooping all over the bread basket which people were eating from. Everything else was fantastic but this was concerning.

Points positifs: Beautiful rooms and view.

Points positifs: Wonderful great view & location

Points négatifs: Kids area should be more developed & more games.

Points positifs: Modern /fresh air

Points négatifs: Breakfast less varieties

Points positifs: The hotel room was huge, clean, modern, and had an amazing view of Lake Lucerne and the surrounding mountains. The view was the primary reason I booked this hotel and it did not disappoint! We watched the sun set with the windows open and it let in the most amazing breeze into the room. In addition to room, the staff was very welcoming and spoke excellent English. They helped us understand the local bus system (there's a stop right outside hotel) and provided us with useful information about visiting Mt. Rigi. We had a tasty appetizer and drinks in the hotel restaurant and enjoyed everything we tried.

Points négatifs: I hate to even list this as a negative because I intentionally picked this place because of its location on the lake, but its worth noting that you can't walk to the city of Lucerne from here. The city bus picks you up right outside the hotel though and it runs late into the evening-- we took it in and out of town for dinner without issue.

Points positifs: Everything’s was excellent

Points négatifs: Nothings

Points positifs: Très bien situé, bien aménagé, le dîner était excellent, le personnel sympa.

Points négatifs: Les chambres sont bruyantes ... on entendait nos voisins

Points positifs: Un bon emplacement central

Points positifs: Personnel très sympa et serviable. L'hôtel est très bien situé. Un lit très confortable.

Points positifs: Tous le reste.

Points négatifs: Le parquet qui remonte, pas de balcon et un peut cher pour une nuit.

Points positifs: The restaurant is right on the river so it is delightful. Very special and unique.

Points positifs: Perfectly located with 2 beautiful terraces overlooking the river

Points négatifs: Nothing

Points positifs: The view of our room, hotel location and the friendly receptionists ♥️

Points positifs: Great location, friendly welcome

Points négatifs: Toiletries were not replenished and used drinking glasses were not removed and replaced with clean ones. The bed was two single beds pushed together, not very comfortable.

Points positifs: The location and the food were marvelous. The staff was very friendly, helpful and accommodating, made up for the shortcomings

Points négatifs: Small and outdated rooms with worn out furniture, did not measure up to expectation. It needs a major renovation.

Points positifs: Great location close to all the sites and restaurants.

Points négatifs: Small rooms.

Points positifs: I would highly recommend staying at this hotel. The hotel was immaculate, staff friendly and helpful and overall it was an exceptional experience!! Hope to visit again in the future!

Points positifs: Very central location. Very convenient for travelers that would like to walk around the city center.

Points négatifs: The room was too simple and too small for the money we paid.

Points positifs: Everything

Points négatifs: Housekeeping was off at times and didn’t replenish water for the Nespresso machine or sweeteners and cream for coffee .

Points positifs: La ville l emplacement

Points négatifs: La chambre trop petite salle de bain minuscule douche inadaptée nous sommes grands et ça n allait pas Pour un quatre étoiles pas de peignoir

Points positifs: location , balcony

Points négatifs: can’t see any fault

Points positifs: Super hôtel avec parking. grande chambre L accueil et l empathie du personnel envers les clients l excellent petit-déjeuner en terrasse copieux ...

Points négatifs: Rien

Points positifs: Notre séjour fut d'une grande qualité en raison 1) de la qualité de l'accueil et de la préoccupation permanente du personnel pour notre bien être et 2) de la qualité du restaurant. Un régal avec une note particulière pour le jarret de veau (veal shank).

Points négatifs: Rien

Points positifs: Clean, very nice staff, nice tasteful decor.

Points négatifs: Could be a little closer to twin, however bus 24 stops right in front of the hotel. So it’s not too bad.

Points positifs: I appreciated the beautiful grounds with green lawns, pleasant paths, and comfortable chairs outside for reading and resting. The cleanliness of the hotel room was top-notch, and the owners were more than delighted to be helpful in answering queries.

Points négatifs: In the room wasnt minibar. The room was too small.

Points positifs: The staffs were all very friendly and willing to help. The free bus to town center of Lucern was so convenient. The breakfast was delicious. The restaurant we had dinner was upscale and worth the money.

Points négatifs: The location was little far from the town center of Lucern but it was easy to take a free bus ride there.

Points positifs: Best breakfast we’ve had in Europe! The host/owner is lovely and helpful, as are all the staff. The location is slightly out of Lucerne we which enjoyed as it had a great view of the lake and was nice and quiet. Also the bus stop is literally right on the doorstep of the hotel with buses to the city centre running every 15 minutes (10 minute trip). Also, the bus was free with out Lucerne visitors pass given to us from the hotel so it couldn’t have been easier or more affordable to get around every day.

Points positifs: This is a very nice hotel. We had a big room overlooking a garden and with a distant view of lake. Parking was easy for our car. Beautiful evening meal in the a la carte restaurant and good breakfast.

Points négatifs: This was just an overnight stop and for us, passing along the A2 motorway, this hotel is on the other side of the lake and Lucerne is a very busy place with queues of traffic, thus slowing us down a lot. Also Switzerland is a very expensive place and therefore we felt the whole experience was extremely expensive and we have had similar hotels/meals for a much better price in other countries. C’est la vie!! Also no air conditioning and in the heat, it would have been better than the noisy fan.

Points positifs: Morning breakfast is awesome and staff is nice and helpful

Points négatifs: 2nd bed

Points positifs: Everything was great. Great staff; Yanick was very friendly and helpful. The guys in the breakfast everyday were kind and cooperative. I loved everything.

Points négatifs: Nothing

Points positifs: The location is perfect. Its a short ride away from Luzern in a quite picturesque village called Meggen. The rooms overlook the lake. There is a bus stop in front of the hotel and its quite convenient to use public transport (hotel gives you a free transport card for each of the member staying). We had car, but still used the bus. Breakfast also is a highlight. I liked the options provided and staff is extremely helpful and cheerful.

Points positifs: The breakfast is very good. The room is neat. Enough parking place. The staff is very warm.

Points négatifs: Location is a bit far from the town center. But that is not a problem for driving a car.

Points positifs: Friendly, accommodating staff. Access to lakefront. Great breakfast

Points positifs: Nice spacious rooms, good location close to the center and to the lake.

Points positifs: I would highly recommend staying here. The staff where very friendly and very quick to help us out when needed. The rooms were very clean and comfortable with a quirky charm. The hotel was in a great location, a short walk along the river into town. The breakfast was amazing with a great selection of cheese, meats, breads, condiments and cereal, not to mention enjoying this as you sit on the balcony with a spectacular view.

Points positifs: Great service, nice building and location.

Points positifs: Break was good variety of food. Great coffee. Staff very helpful.Altough

Points négatifs: Although weather was good and comfortable, no ac.

Points positifs: Vieil et bel hôtel totalement rénové et devenu très chic et design, en bordure du lac des Quatre-Cantons. Petit-déjeuner de très grande qualité, avec les meilleurs produits et un impressionnant choix de fromages. Splendide terrasse donnant sur le lac. Beaux et vastes espaces communs. On gare facilement la voiture dans un parking public payant en face de l'hôtel, à 25 francs la journée, ou, plus loin, à 10 francs la journée.

Points négatifs: La rue qui longe l'hôtel est certes assez passante en journée, mais ce n'est pas « l'autoroute » décrite par certains voyageurs. Nous avions sur le côté une chambre fort calme d'où l'on pouvait même apercevoir le lac.

Points positifs: Well done

Points négatifs: Nothing

Points positifs: Beautiful views, great breakfast, and super comfortable pillows.

Points négatifs: Extremely small bathroom, even for European standards.

Points positifs: Excellent breakfast and very friendly staff. What I really aporeciated is that the hotel offers free use of public transport in zone 10 during our stay. Also free coffee or tea. Very nice atmosphere

Points négatifs: Nothing

Points positifs: it's a wonderful place (๑•̀ㅂ•́)و✧the room is very cosy and quiet. Staff here are polite and helpful. The breakfast is very tasty. Also, the beautiful Luzern lake is on the opposite side. It only takes 5 minutes by foot to catch the bus 6 and 8, and within 4 stations is main station. Breakfast is substantial and tasty.

Points positifs: les petits plus: carte pour les bus pdt les 2 jours de voyage, la plaque de chocolat, les bouteilles d'eau.

Points négatifs: qu'on ne parle pas francais

Points positifs: Really friendly staff who were very informative and helpful with restaurant, exhibition ideas etc. Exceptionally clean with very comfortable beds. Good choice at buffet breakfast. Well situated on frequent bus route to central Lucerne with bus stop right outside hotel but also easy to walk in to Lucerne along the side of the lake. Hotel car parking on opposite side of road - charged at SFr 15 per day but well worth it. Would book again if visiting Lucerne in the future.

Points positifs: This is absolute gem in Lucerne and I highly recommended it! Evelyne was so nice - helped us with parking and other things. This B&B was clean, spacious, beautiful, only 15 minutes walk to city centre. Breakfast were delicious. I wish we could stay longer.

Points positifs: It was an excellent stay for us. Everything was great. The house was very cosy and clean. Breakfast was great and everyone wes so kind .We enjoyed a lot. We were so sorry to stay just one night. I hope to come again.

Points positifs: Un très bel accueil...on s'y sent bien instantanément...Un cadre charmant avec petit jardin dans une rue calme à 5 min du centre de Lucerne. Des attentions particulières pour le parking et un pass pour le bus. Un très bon moment!

Points négatifs: Rien

Points positifs: Wonderful staff and lovely homely atmosphere

Points négatifs: Parking down the side road is difficult, not there fault though

Points positifs: Ambiance sympathique ,avons été très bien conseillé pour la recherche d’un restaurant . Personnel à l’écoute .Petit déjeuner excellent .

Points positifs: The staff were very friendly and helpful, making our stay extremely enjoyable. The room was very nice and clean, as well as the bathroom.

Points positifs: The facility and the breakfast

Points positifs: clean, frendly

Points négatifs: the hotel open time for check-in..after 15h

Points positifs: The staff were friendly

Points négatifs: The location was too far from centre and the rooms were not comfortable at all. It was more like a hostel than bed and breakfast. Very disappointing as it has good write ups saying it was fabulous. So not true. Also was very hard to find parking in the area. Sorry but not worth the $ to me ☺️☺️ The breakfast was very average too !!

Points positifs: A little bit out. Cold water in the room and a safe would have been good and a tv

Points positifs: Bon accueil dans les horaires définis et aide pour aller dans le centre ville, chambre très propre, petite mais confortable, Bon petit déjeuner complet . Wifi fonctionnant de façon très satisfaisante. Rapport qualité prix acceptable pour Lucerne.. Possibilité de se garer dans la rue à proximité.

Points négatifs: Les tarifs de stationnement très élevés dans toute la ville

Points positifs: Situation calme, accueil et personnel très agréable, très propre. Très bon petit-déjeûner. Arrêt de bus à côté de l'hôtel. Transports publics gratuits pendant le séjour.

Points négatifs: Salle de bain et wc sont à l'étage. Cela ne nous a pas du tout gêné, mais peut être dérangeant pour certaines personnes.

Points positifs: Très accueillant, super équipements, un personnel aimable, un excellent petit déjeuner.

Points positifs: Situation géographique idéale (proximité centre-ville mais également des accès autoroutiers) Propreté et confort Chambre familiale spacieuse (4 personnes) Buffet petit-déjeuner nickel Possibilité de réserver une place de parking (service payant) Petites attentions (corbeille de fruits dans la chambre, bouteilles d’eau lors du départ,...)

Points positifs: Un très bon accueil, le réceptionniste proposant même de nous aider à porter nos bagages. La chambre était spacieuse et confortable. Le buffet du petit déjeuner était complet et le lieu agréable.

Points positifs: Loved the staff and the location. though we would have liked it if the bed was a little bigger but we still enjoyed our stay.. the breakfast was awesome as well with the live egg counter and the variety of goodies to much on when you wake up including fruit smoothies. And the fact that it was located so close to the train station really helped. We enjoyed our stay to sum it up.

Points négatifs: Nothing to complaint about but we would have liked it if the beds were a little bigger as we had requested for twin beds and got one bed instead. But still not a big complaint.

Points positifs: The standard room was spacious with comfortable beds and decorated with lovely furnitures. The bathroom was lovely too. Breakfast was very good with many choices. Loved the paella at the Bolero restaurant. Staff were very professional and always ready to help. On our arrival we were very happy to find that scooters and bikes were available to guests. Travelling with a child having a scooter available is very helpful. They offer a bus pass for the centre of town. Loved the ambiance on the basement with a projector and Spanish music themed videos.

Points négatifs: The hotel is lovely bit lacks in nice views of the surrounds as it is in more residential area just at the back of the station.

Points positifs: We loved everything about the hotel. It was perfect in every way.

Points négatifs: I have only good things to say. We could walk everywhere and Lucern is very welcoming. Each visit to Lucern gets better and better.

Points positifs: The service was excellent! We had planned some sightseeing activities beforehand based on suggestions written by TripAdvisor reviewers. When we arrived at the hotel, the person at the desk had even better suggestions. Due to his help, we had a wonderful day on the ferry and the cog wheel train to Mount Pilatus. We arrived around 10am and were pleasantly surprised that our room was ready. The refrigerator was stocked with complimentary fruits and soft drinks and the room was extra spacious. The front desk provided complimentary bus tickets to ease getting around town. But we didn’t need them at first because the hotel is a short 5 minute walk to the train station and ferry terminals. Later that evening we had a terrific dinner in the adjoining Spanish restaurant, Bolero. Hotel guests receive a 20% dining discount. The breakfast was also superb with cook to order eggs or omelets and breakfast fruit smoothies. Highly recommended!

Points positifs: Great location for walking everywhere . Clean rooms..ok bathroom but tight...excellent towels compared to most like hotels ....breakfast excellent and free water soda in room and to take..all in all a good value but nothing to rave about

Points positifs: Location and staff

Points négatifs: Nothing

Points positifs: Location only

Points négatifs: Parking lot is trouble You need to call reception every time to open for you You need to make reservation for the parking Is not comfortable

Points positifs: Le personnel très attentif Le p’tit dej’ d’enfer !

Points négatifs: Proximité avec la gare - Impossibilité d’ouvrir la fenêtre à cause du bruit ! Difficultés de stationnement dans la ville, sans évoquer son prix !

Points positifs: Great location close to town and nice hospitality from stuff. The breakfast was good and waiter present every single thing in buffet.

Points négatifs: Every was perfect but its expensive.

Points positifs: Very helpful and friendly staff

Points positifs: la dimension de la chambre

Points négatifs: Le prix exorbitant. Les chambres sur rue bruyante (trafic routier, fêtards toute la nuit sous nos fenêtres) alors que j'avais demandé des chambres calmes, aussi bien à la commande que, sans succès, à l'arrivée à l'hôtel. La porte vitrée de la salle de bains.

Points positifs: - emplacement - accueil - chambre propre, matelas confortable - petit-déjeuner

Points négatifs: - TV kaputt dans notre chambre - insonorisation pas au point, on entends le bruit de la rue malgré fenêtre fermée

Points positifs: Good location, very close to the train station and walkable to all attractions. Nice breakfast place which is open all day long with free tea and coffee as well as fruits. Staff very friendly.

Points négatifs: A bit expensive but all hotels are quite expensive in Lucern. Would recommend this hotel.

Points positifs: Very good location near the railway station and centre of the old town. Nice possibilities of coffee & tee & cakes during the whole day.

Points négatifs: Waiting at the reception upon arrival.

Points positifs: Emplacement parfait. Hotel proche de tout ( gare, restaurants, Reuss, lac) et très bon accueil et conseils a la réception. Merci por les conseils . Très bon café et petit déjeuner. Personnel aimable et serviable. Propreté impeccable.

Points négatifs: L’insonorisation entre les chambres pourrait être meilleure. On entend les discussions du couloir et des chambres voisines

Points positifs: Hotel was very well located, being just down a side street off a main road and not very far from the train station. Made going on day trips easy. Breakfast good

Points négatifs: There was no kettle in bedroom bur facilities were available in breakfast area. Switzerland is not cheap.

Points positifs: Everything! So clean. You could tell the hosts really care about the property and the guests! I would go back there. Breakfast food wonderful. Close to train station and attractions.

Points négatifs: Nothing. Liked it all.

Points positifs: Location is very good, just only a few minutes away from Luzern central. Staffs are very friendly, he allowed me for early check-in, so I could take a shower after long flight.

Points négatifs: Nothing, everything is perfect.

Points positifs: Friendly and approachable staff, short distance from Lucerne Main Station, have elevator to all floors, have a little gift from the hotel staff (for my birthday)

Points négatifs: Nothing

Points positifs: Staff very friendly, great location

Points négatifs: the wi-fi in the room is weak, the toothbrush and paste holder does not exist

Points positifs: The location of the hotel is perfect Staff are very kind and helpfull Breakfast is well enough

Points négatifs: Our room is small Not could be changed but the thing I don t like is the bathroom door is made of glass so any one who goes to bath room at night wakes up the other one because of the light

Points positifs: The staff is super helpful. Especially the receptionists

Points négatifs: Tygc

Points positifs: Le personnel - la situation - chambre - parking - tennis

Points positifs: Location

Points négatifs: Allowing people to take dogs into the dining room at breakfast time. Most unhygienic in modern day society. No regard for people afraid of dogs or with allergies. I will not recommend this hotel because of this.

Points positifs: The room was very pleasant with an additional seating area with a Mountain View. The staff were efficient and friendly. The breakfast we added was delicious. Catching the free bus right outside the door into Central Lucerne was so easy and meant we did not have to drive into the city and park. We felt the hotel was under-rated and had all the comfort of a four star establishment.

Points négatifs: There was nothing negative about the property or its location.

Points positifs: Hotel Felmis is located in a town that is approximately 10mins from the city of lucerne. As it offers online visitor card. You can quite conveniently access the city and park your car free of charge. The hotel facility is simple and well equipped. Hotel staff are helpful and friendly whereas the rates are very reasonable for what you get.

Points positifs: Helpful friendly staff. Clean room. Lovely food. Right next to bus stop so easy to get around.

Points positifs: Good value hotel with EV charging. Opposite bus stop for free Lucerne bus travel with Lucerne visitor card

Points négatifs: Breakfast not great value

Points positifs: Le personnel a été très serviable, mon ami s'étant foulé la cheville, ils ont apporté leur aide en nous proposant d'appeler un medecin, nous ont fourni de la glace à plusieurs reprises...

Points négatifs: l'établissement est un peu éloigné du centre de Lucerne mais tres accessible en bus. L'environnement est très agréable et il y a peu de bruit.

Points positifs: Pour commencer le parking de l’hôtel. La sympathie de toute l’équipe. La qualité de la chambre, les équipements, climatisation, cafetière Nespresso avec capsules. Le restaurant où nous avons très bien dîné le soir de notre arrivée. Un excellent petit déjeuner, très varié. Nous recommandons cet hôtel pour une halte de quelques jours pour visiter cette magnifique ville de Luzern.

Points négatifs: Rien, même avec une chambre côté route, bonne insonorisation pour une bonne nuit.

Points positifs: The staffs were wonderful and friendly! Even though we arrived late for check in, they waited for us till we arrived! The room is just nice, enough space for everything & the hotel is located just a few steps away from the bus stop, making transportation super convenient! Will definitely be back if I visit Luzern again

Points positifs: Good stop over en route to Italy. Walking distance to the lake - found a great restaurant, Winkelbadi, with lovely views super food and friendly staff. Room v comfortable and good breakfast.

Points positifs: The hotel was very clean and quiet. The staff were very friendly, polite and nice. The breakfast was also very good with many choices to choose from. Our room was very big.

Points négatifs: Nothing all was good

Points positifs: Malgré notre arrivée un peu tardive, nous avons pu dîner au restaurant de l’hôtel situé dans un jardin agréable. Nous avons été très bien accueilli.

Points positifs: Excellent hôtel, bob petit déjeuner. Situé au calme dans un environnement agréable.

Points positifs: Just 5 minutes’ walk from the train station, clean room with air conditioning, coffee machine and balcony, friendly and helpful staffs, near to several excellent restaurants

Points négatifs: Nothing

Points négatifs: Surpris par la présence dans la chambre du nouveau testament et de l'étude de la bible par les mormons ????

Points positifs: Good location. Sophisticated, modern interiors. Loved the bathroom with good-quality amenities. Plush bedding. Exotic brakfast room.

Points négatifs: Even though I booked way before the check-in date at a free cancellation rate, the price is still overrated. Since it was ony an overnight stay I didn't want to bother with other booking agencies but if I was asked if I would stay here again, definitely not at this rate!!

Points positifs: The location is perfect. Staff in the restaurant for breakfast is really nice.

Points positifs: Room was evidently recently refurbished and had plenty of space. Very clean. Great location for exploring the city and for access to the quai and train station. Friendly and approachable front desk staff.

Points négatifs: Just lacking in a few additional touches, breakfast was a bit of a mission to get what we wanted, some waitresses far better than others maybe we got an inexperienced waitress on one occasion.

Points positifs: Great location just 5 minutes walking to the lake and center of Zurich. There are nice restaurants around it. The reception and restaurant staff were very polite and friendly.

Points négatifs: Rooms and bathrooms are bit small but it's ok.

Points positifs: Location,room was large

Points positifs: The service of the hotel was amazing. The staff were incredibly helpful, accomodating and friendly, no ask was too large or too small. They are organised and speak perfect English.

Points négatifs: In summer the room was a little warm and unfortunatley the temperature of the room could not go below 20 deg meaning that we had to leave the window open. As we were on the first floor it was very loud as we could hear the traffic from the main road.

Points positifs: a very well located hotel with a team of professionals. Whatever problem arises, they try their best to solve it. Congratulations . I will come back with the same pleasure as every time.

Points positifs: Rooms were large.

Points négatifs: Heater was not working when we were there. We were advised by the hotel to switch off the AC which was off and if still cold we can ask for extra blankets. But the room was still colder than what we wanted it to be. Not enough parking spaces. To get to the room there were three steps which was difficult with a baby stroller.

Points positifs: It is a hotel where I come back every time with pleasure, it is very well located, the staff is very nice and they try to help you in any problem

Points positifs: Chambres très bien et emplacement

Points négatifs: Parking dans la rue et restaurant bruyant au rez-de-chaussée...J’ai fait changer la chambre des l l’enregistrement pour eviter les désagréments d’une chambre au dessus du restaurant...

Points positifs: Perfect location, nice service and atmosphere

Points positifs: espace dans la chambre l'upgrade proposé

Points négatifs: wifi débit faible et instable dans chambre

Points positifs: The location was an easy walk from the train station right on the edge of the old town

Points négatifs: A little expensive but that’s Switzerland.

Points positifs: L’emplacement et la serviabilité du personnel

Points négatifs: La chambre n’est pas du niveau d’un 4 étoiles. Très défraîchie, très mauvaise literie. Nous avons demandé une chambre au calme et nous étions sur une rue avec terrasses de restaurants. Franchement le prétexte de l’hôtel « ds son jus » est un bon moyen de ne pas faire de frais! Seul effort fait sur la salle de bain. Pas romantique pour un sou....

Points positifs: Le calme, le cadre, le personnel accueillant et souriant. De petites attentions pour les clients ( chocolat, pommes séchées ) Le repas du soir au restaurant.

Points négatifs: 25.- CHF le petit déjeuner n’est pas à la hauteur.

Points positifs: Great location, lovely, quirky, atmospheric hotel.

Points négatifs: No kettle or coffee makers in rooms, just one machine on the second floor that serves instant coffee. Not good enough for a hotel of this standard.

Points positifs: The room was spacious, clean and comfortable. Though during the hot days, the airconditioning would be much better than the fan. The breakfasts and especially dinners were outstanding. The hotel is located very close to all the interesting places, just about 5 minutes walk from the Chapel Bridge. The hotel is quite expensive, but mostly worth "the price.

Points négatifs: Everything was fine.

Points négatifs: No WiFi at all in the room except right at the door. Bed was supposed to be queen but got two twin beds. Shower head didn't work and hand to use the shower "wand" the whole time, staff came to check and agreed it was broken but didn't offer any compensation and rooms were booked solid and wouldn't switch. Robe was stained. Morning staff offered a gift as compensation in the morning and apologized that night shift didn't do anything for us.

Points positifs: excellent location, property full of character

Points négatifs: no aircon

Points positifs: The location is very good,and the hotel was grateful. Very clean and sefty, room also nice.

Points positifs: We had a suite with air conditioning, it was a blessing in the unusually hot weather. I understand other rooms do not have air conditioning. Rudi at reception was always cheery and very helpful.

Points négatifs: Can’t think of anything.

Points positifs: Un magnifique hôtel ancien et décoration très romantique. Personnel sympathique et à l’ecoute. Petit déjeuner très complet. Un 2ème séjour toujours aussi agréable !

Points positifs: Good service from reception staff.

Points négatifs: very basic room looks like a hospital.. not impressed also very expensive for the facilities offered

Points positifs: Beds were comfy and staff were extremely friendly and accommodating. Location was spot on for most of the city's main sights.

Points négatifs: Because I had booked through booking.com, I was told that I could not get my Marriott/Starwood points. This had not been clearly stated to me in my reservation.

Points positifs: the room was very beautiful, nicely decorated. The staff very friendly.

Points négatifs: despite the attention and friendliness of the employees the breakfast is poor and not worthy 30fr of a 5 star hotel

Points positifs: Le style, la déco, le staff très accueillant et serviable

Points négatifs: Rien

Points négatifs: The hotel give you the impression it,s more high standards but it’ s not.

Points positifs: Well designed comfortable room Kind staffs Corner room facing greenery was fine.

Points positifs: This is a superb hotel very close to all the attractions and the service is top notch!

Points négatifs: Nothing

Points positifs: The location was amazing very close to the lake

Points négatifs: They didnt serve complementary water the whole stay and the staff was rude about not serving it.

Points positifs: a pleasant, well-located hotel

Points négatifs: breakfast was terrible - you have to order, the staff is very rushed, did not feel any relaxation

Points positifs: Branché

Points positifs: L architecture des espaces. Les images de films au plafond...

Points négatifs: Un petit déjeuner à 60fr Indigne d’un hôtel de ce niveau. Les fauteuils des chambres pèsent 1 tonne et sont inconfortables. J’aime Jean Nouvel mais le design de ce fauteuil n’est pas réussi. En suisse en général les détails de finition d’architecture sont toujours impeccables....mais pas ici. Jean Nouvel est un très grand architecte mais la fonctionnalité n’est pas sont fort. AngieAnakis

Points positifs: Hotel bien situé à 2’ du centre ville

Points positifs: C'est un bon B&B. Un peu loin des quartiers touristiques. C'est un quartier tranquille.

Points négatifs: Il avait une odeur un peu bizarre dans la salle de bains. Mais dans l'ensemble très bon.

Points positifs: Un personnel très a l'écoute.

Points négatifs: Tres peu de personnel parlant français et un français très approximatif.

Points positifs: pas pris

Points négatifs: Poser une barre dans la douche

Points négatifs: basic city hotel. the staff were not a good source of info about what to do in the city.

Points positifs: Location just perfect for old town and Lucerne Festival venue, museums.

Points négatifs: Wifi is general free Lucerne wifi only, meaning it was not great. At least in our room. Faded in/out, even at midnight. Showerhead resembles a racket, meaning it has to be hand-held as not to spray the opposite wall or worse.

Points positifs: Location is prime. Near train station and some attractions. Staff are friendy. Loaned a plug adapter (for a refundable deposit). This helped me a lot with charging my gadgets.

Points négatifs: Space is small for big luggages to open

Points positifs: Just 3 mins walk from main station and 1min walk you could reach the famous Chapel Bridge. It’s a safe, elegant, convenient, clean and quiet hotel.

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Very good location

Points positifs: The hotel is very close to the famous bridge, main station, and old town. Minibar (Juice, beer, snacks) is free. They also offer you free public transportation voucher.

Points positifs: Location is excellent . It is a small efficient clean Swiss Hotel . The value question is not really applicable in Switzerland . Everything is very expensive. Beds were also very comfortable and the breakfast was good . Last but not least - we requested early check in and we got it . that was a pleasant surprise.

Points négatifs: Nothing really . Pillows were abit too flat .

Points positifs: Near the Luzern Station, you could reach the famous view by walk in 1-2 minutes, easy to get everything you want; the workers there are nice and kind, if you choose to support the environmental item, you could save 5 chf per night; I live in the 6F, the minibar is all free, a wonderful stay

Points positifs: Beautiful room with a balcony. Comfortable beds, big bathroom. Very friendly staff who checked us in earlier as we arrived around 12:30. The hotel is centrally located. Highly recommended.

Points positifs: L'hôtel et la vue.

Points négatifs: Le restaurant, le pire séjour de toute ma vie. Je ne peux pas décrire.

Points positifs: The staff was really nice and helpful and the property really beautiful. They had a dog bed, bowl and even a toy ready for our whippet, Charlie, which was really sweet :) The staff helped us book a couple of activities during our stay, and they were always very nice and friendly.

Points négatifs: The room was a little small but it was still manageable :)

Points positifs: Location and views.

Points négatifs: Breakfast was not up to expectations at all.

Points positifs: The view and the location

Points négatifs: The staff was not very proactive, and the breakfast was bad

Points positifs: Our initial room was very nice but small. We had a huge balcony with a beautiful view of the river and bridge that was accessed thru French doors. Later that afternoon, we found out that there was a wedding reception right below us that night. That evening, if we left the French doors open for air, we heard the wedding party. We called the front desk and asked if there were other rooms available and were told there was 1 left - a suite - that would be $75 additional. Luckily, the suite had A/C!! The room was huge with walk-in closet, big comfy bed, couch, desk area and large double shower. The room also had an old fashioned bathtub. It was so worth the extra $75 and we slept like babies. Suite did not have a balcony but on higher floor so the views were amazing.

Points négatifs: Be careful of the room you book if you want A/C. Although the hotel has A/C, not all rooms have it.

Points positifs: Location is spectacular overlooking Lucerne and surrounding Mountains! The Hotel is overall great but could need a bit of money to make it really outstanding! What they have done with the Bürgenstock Properties could be easily replicated here! Restaurant Service and Food very good!

Points négatifs: Service not consistent. Breakfast for such a Hotel and Price not impressive!

Points positifs: The location enables this place to charge what they do. We had a beautiful view over the city of Luzern but the room itself was a 5/10. The bathroom wasn’t clean like it should be when charging $420 a night. The toilet area had weird white stuff around it. The bathtub was disgusting (not sure if it was due to lack of cleaning attention or just being an old tub). There was hair in our bed sheets (not just one strand either...a bunch of hair...gross). The pillows were not great but the staff helped us to get some better ones. The view though again was amazing.

Points négatifs: The location enables this place to charge what they do. We had a beautiful view over the city of Luzern but the room itself was a 5/10. The bathroom wasn’t clean like it should be when charging $420 a night. The toilet area had weird white stuff around it. Should’ve been cleaner. The bathtub was disgusting (not sure if it was due to lack of cleaning attention or perhaps just being an old tub). Either way we wouldn’t have used it because of this. There was hair in our bed sheets (not just one strand either...a bunch of hair...gross). The pillows were not great but the staff helped us to get some better ones. The view though again was amazing.

Points positifs: Amazing view and breakfast.

Points positifs: Marvelous location and beautiful hotel. Rooms are roomy and a nice balcony with a priceless view over Lucerne. The vintage interior style, especially of the bar gives a very pleasant vibe. The restaurant is quite good, serving good breakfast and dinner with the best view around.

Points positifs: Location was exelient few minutes walk from the centre.

Points négatifs: Not having air conditioning in 2019 is a bit of a joke especially for the prices they charge.

Points positifs: Situation géographique et le service

Points positifs: Très bel Hôtel, ancien château réaménagé avec goût tout en gardant son cachet. Très bonne accueil. Personnel très sympa et abordable. Chambre propre, jolie et balcon avec une vue dominante et exceptionnelle... tout simplement la meilleure de la ville. Restaurant avec cadre, personnel et qualité très très bonne. Bar à cocktail très agréable. Funiculaire gratuit et parfait pour se rendre à pied en 3 minutes dans le centre historique. Emplacement parfait. Et même minibar dans la chambre gratuit. On est très satisfait dans l'ensemble.

Points négatifs: Dans la chambre : Les oreillers mériteraient d'être remplumés car bien trop fins et donc inconfortables. Pas de coussin en réserve. Dans la salle de bain : Produits de soins et de toilettes, ainsi que le matériel fourni (sèche cheveux, etc... ) dans la salle de bain sont insuffisants en nombre et bien trop bas de gamme pour le standing de l'hôtel.

Points positifs: Très belle chambre avec salle de bain superbe Situation exceptionnelle

Points négatifs: Montant de la chambre directement débité de la carte de crédit ayant servi à la réservation a;ors que booking indiquait qu'aucun paiement n'était du par prélèvement et que le paiement se faisait directement à l'hôtel

Points positifs: Good windows and quiet. Wonderful buffet breakfast!

Points négatifs: No bathroom amenities to speak of. Bathroom very small but the shower was hot with good pressure.

Points positifs: Close to everything, perfectly situated, lovely comfortable bed and small but good bathroom with plenty of hot water and decent shower. Lovely staff.. Enjoyed my stay.

Points négatifs: Stayed in single room which was a little small but adequate for me.

Points positifs: Clean and had two pillows. All our other hotels had very old pillows and only one

Points négatifs: No ac

Points positifs: - au centre de la vieille ville - proximité du lac

Points négatifs: - chambre spartiate - bruit de la fontaine publique - exiguïté de l'installation

Points positifs: Wonderful neighbourhood.perfect location. No need for taxis. So picturesque. Kind people no problem with language. Food 1st class everywhere. Would recommend ot to everyone.

Points négatifs: Perhaps cooked breakfast included in buffet breakfast. No other problems encountered. Very satisfied for my 1st visit and would return.

Points négatifs: Mini bar vide Kit salle de bain insuffisant

Points positifs: The view room was to die for couldn’t ask for a better view

Points positifs: Location couldn't be better. On the river in the old city.

Points négatifs: Only a electric table fan for room cooling. No extras like body lotion, no refrig, and only a carafe of tap water for drinking. Breakfast was very basic. It was very expensive but because of its excellent location.

Points positifs: The location was the BEST. The hotel is less than a 10 minute walk from the train station across the car bridge and you take the first left after the bridge and walk about a city block and it's on the left. It's in the heart of Lucerne so very easy walking to anywhere you want to go. The terminal for the boat rides around the lake are right in front of the train station so is also a very easy walk from the hotel. The location on the lake is perfect. We had dinner and breakfast outside, overlooking the Chapel Bridge, which was absolutely beautiful during the day and especially at night. The buffet breakfast was a perfect selection of cheeses, meats, yogurt, pastries, breads, cereals, etc. They will make specialty coffees for you as well. The staff was very nice and helpful. The only issue was they do not have A/C but they provided a fan on the nightstand and another in the closet. It wasn't a big issue for us because the outside temp was in the 60's, but it would be an issue during the warm summer months. That said, I would definitely stay here again but would always plan the trip for Fall, Winter or Spring. The hotel is very charming and very clean. The mattress and pillows were very comfortable. I loved that they provided two duvet comforters on the bed so each person had their own. This was a great idea and I never had to worry about my husband pulling it off of me as he turned over at night. What an awesome idea that I may do at home!

Points négatifs: As stated above, the lack of A/C in the summer months would be a concern for most people. Other than that, everything was excellent.

Points positifs: Excellent location and helpful staff. Walking distance from train - definitely recommend!

Points positifs: The view was awesome. The location was close to train and shopping and touring.

Points négatifs: Lunch was expensive.

Points positifs: The location was excellent. It was right in the center of Luzern on the river. That also put it 5 minutes away from the main train station. I also enjoyed the breakfast. The staff was helpful. I arrived early before my room was ready, so they stored my luggage. The gave me a map of the city and gave me some suggestions for walking around and seeing the city. Relatively speaking the price was reasonable.

Points négatifs: The bathroom was very cramped. When I opened the door to the bathroom it was very difficult to cram myself into a corner that would allow me to shut the door. The hallways were cool but my room was hot. It had a fan though.

Points positifs: Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic.

Points négatifs: The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.

Points positifs: L'acceuil ,le petit déjeuner, la situation en plein centre de la ville historique et à 10 minutes à pieds de la gare et des musées etc

Points négatifs: 2 clients rentrant vers les 2 heures du matin et parlant suffisament fort pour me reveiller!

Points positifs: The location was great.

Points positifs: Very nice location!

Points négatifs: None!

Points positifs: The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful.

Points négatifs: An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.

Points positifs: Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms

Points négatifs: Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.

Points positifs: La situation géographique de l'hôtel et la vue.

Points négatifs: La nuit il faisait super chaud dans la chambre et une mini TV dans un coin.Prix trop élevé.

Points positifs: Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel.

Points négatifs: Everything was fine, no adverse comments to make.

Points positifs: Situation

Points négatifs: Chambre vieillotte

Points positifs: bonne situation

Points négatifs: très sonore

Points positifs: Emplacement, calme

Points positifs: chambre avec balcon et vue sur la rivière et le pont couvert dit " Kapelsbrucke" et les montagnes.