Points positifs : Staff was friendly enough but understaffed and determined to sell every extra option. Car was nice and drove well.
Points négatifs : More shuttles. Long wait at terminal on arrival and similar wait after drop off. Rental office is a couple miles from the terminal. Long, slow lines at rental office with not enough agents. Some agents did not appear to work quickly with each customer despite long line of waiting people. Some agents push hard for customers to upgrade or add options that increase cost. This further slows the transaction and is aggravating if you are number 15 in line. Won’t use Ace again.
Points positifs : Drop Off was quick and easy
Points négatifs : Pickup was a nightmare. Spent an hour at least just waiting for a car. Staff was nice but small talking everyone to try and slow everything down. The toll fee scam they are running is world class. $50 PLUS the toll if you dont pre-purchase their toll scam at $10/day??? Come on! If Denver had an option to pay at the toll then i can see this being justified, but when the city requires toll by plate this is just a scam
Points positifs : I like it because the price was lowest. Others are ordinary. No negative factor.
Points négatifs : I have no complaint.
Points positifs : Drop off was easy and the shuttle came 2 minutes after.
Points négatifs : The car had 44,000 on it and was more like Rent a wreck. The car had a sweet, chemical smell in it, Iike it was covering up cigarette smoke. Needed the windows open. No screen on car dash for navigation from your phone.
Points négatifs : Communication on toll roads.
Points positifs : I didn't like anything about this experience
Points négatifs : The salesman completely upsold me as the car that I rented "wasn't available". I knew I was being taken advantage of, but didn't feel like there was anything I could do.
Points négatifs : Drop off (from the car rental to the airport) was atrocious. After 40+ minutes waiting I finally called an Uber so I wouldn’t miss my flight.
Points positifs : The car was great in the snow. That’s literally the only thing we liked.
Points négatifs : Where do I start. We booked a full size suv and paid the extra money for that size vehicle. Upon arrival, it was literally a sketchy used car sales pitch. We asked if they had any AWD cars. The agent said he’d have to check, otherwise all they have is rear wheel drive. I walked around the lot and spotted at least 15-20 cars that I know come standard as front wheel drive vehicles (which would’ve been fine for us). He comes back and says he has one 4x4 left, and that it would cost a little extra. “A little extra” was $125/day extra. Suddenly our rate went from a total of $260 to over $900. I told him I looked at at least 10 cars in the lot that were FWD and he insisted they’re all rear wheel drive. Nonetheless, we’re glad we took the 4x4 with the snowstorm, but do not trust the low price to be the price you expect if you already paid extra for an upgraded SUV. And to boot, he charged us $58 for gas without asking us if we wanted to do that. The whole interaction was shady. I wouldn’t recommend them to anyone. Pay a little extra for Avis or Enterprise... you know what you’re getting with them.
Points positifs : It was a fast process to get in and out
Points négatifs : It was not clean at all, it was so gross I wouldn’t even have my personal car in that condition
Points positifs : I liked the type of car we rented. It handled well on snowy roads and was comfortable. I would rent it again.
Points négatifs : Picking up the car took a while at registration but not sure that could be avoided. Gentleman was very nice.
Points positifs : Drop off super easy.
Points négatifs : Customer service horrible!
Points négatifs : Beware of Bait and switch scam. Online is low offer, as you can’t rent AWD class, but when you ask for AWD at counter, (reserved intermediate SUV) they claim not to have it without higher charge) then they give you intermediate AWD for twice what you rented. About 5% of renters walk away and take shuttle back to Denver airport.
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Ace à Aurora.
Ace possède 1 succursale à Aurora. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)