Points positifs : Dropoff staff were friendly
Points négatifs : Pickup staff were unaware of time lapse for vehicle waited one and a half hours for vehicle I didn't order
Points positifs : Drop off was very easy
Points négatifs : The executive Synethia at the counter was extremely rude. I was with my 7 month old son and wife. She was hostile, kept on talking to other people and interrupting me when it was my turn. I would have cancelled the reservation right then if we did not need the car for my son.
No cars available
Points négatifs : Used your service to book a car. When I showed up they said they had no cars available. Left me scrambling late at night for an alternative.
Alamo Rental in Birmingham
Points positifs : This is a complicated review, because I have to balance the negative against several positives that occurred. First, I think I got a good deal on line. Second, we had a horrible flight over with several delays and cancellations due to weather. Instead of arriving in the morning, I reached the rental car desk in the BHM garage about 11:30pm. They were gracious and very helpful, and I needed the car to drive another hour south for the holiday. Finally, there was a mix-up in the billing and the information I received from Alamo 800 number. They were accommodating and resolved it to the best of their ability. They were in a tight spot really. I appreciate their cooperativeness. The car was a pleasure to drive.
Points négatifs : Several negatives occurred with this rental. First, the car was not cleaned thoroughly. A jacket was in the back (I gave that to the desk), and it reeked of cigarette smoke. I mean, it did this for over a week. Like driving in a ash can. But we had no choice: This was the only car they had for me at 11:30pm after a bad day of delayed flights due to weather. I had called earlier in the first day to talk to Alamo and they informed me that a second driver could be added for free, and this was standing policy. The desk thought otherwise and added a $150 charge for my wife. I complained and the desk staff upon return graciously took the charge off, and told me this was not their policy. They were in a bad spot with this conflicting information. I felt bad for them. But then again, I have to check my credit card to see what my charges are at the moment.
Points positifs : Easy to pick up
Great staff, good service
Points positifs : Ease of picking up and dropping off the vehicle.
Points négatifs : Nothing
Got An Upgrade!
Points positifs : We got an upgrade to an SUV with 125 miles on it. Sweet! It was very clean inside. The return was quick and the personnel had us out of there and on out way to our flight quickly.
Points négatifs : We had difficulty locating the vehicle in the parking area. It was not in the designated spot we were told it was, and we spent a few minutes trying to find it until my wife hit the vehicle lock function on the remote fob and we saw the lights flashing.
Points positifs : Car was clean and easy to drive. Decent price.
Points négatifs : There was mishap with the pickup/drop off and I still haven’t recieved a final receipt.
Points négatifs : The drop off address was wrong. It was challenging to find the right location to return the car because of this. If I had been in a hurry to catch a flight, I would have been in trouble.
Points négatifs : It was a non smoking car but it was clear the last renter had smoked because it smelled quite strong of cigarettes
BHM airport location CLOSED midnight to 5am?!?
Points positifs : Friendly enough girl was at the counter at 5am.
Points négatifs : How can the airport location be closed when flights are still landing?? Blows my mind that a company could operate this way. What are travelers supposed to do?? My flight landed at 1:15am. It wasn’t late. That was the scheduled arrival. I had to sleep in the airport until the counter opened up at 5am. There were 3 other people with the same or similar situations. Unacceptable.
Points positifs : Got a challenger instead of a corolla
Points négatifs : Had to pay
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Alamo à Birmingham.
Alamo possède 1 succursale à Birmingham. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.