Avis des clients
Note globale
8,5
Excellent
Basé sur 171 avis
Propreté
8,5
Confort
8,6
Prise en charge/retour
8,4
Rapport qualité/prix
8,4
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Commentaires récents
Avis des clients
55
10
10
2
10
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5,6
Points négatifs : Staff harassed me about my car being overdue when dropped off on time at another airport (as scheduled) hours before. Also harassed through multiple emails the same day stating that I was overdue when the car was dropped off on time and I had a pending charge on the card for days for more than the car reservation cost Card was overcharged $200 when I picked it up despite a deposit not being due at pickup on my email and despite the fact that I used a credit, not debit, card. No one available at drop-off and no checkout paperwork available I did not appreciate being made to feel like a criminal when I did everything correctly and by the book.
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9,2
Points positifs : there was no one there when we dropped off the car and no sign where to go. Had to go inside.
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10,0
Points positifs : Staff was friendly and helpful despite the circumstances!
Points négatifs : Easy transaction - thanks Alamo team!
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10,0
Points positifs : Everything went great all the way! Bert was very helpful as he called the day before to encourage us to check with insurance to make sure the 15 passenger van would work for us. They also worked with us on changing the drop-off time.
Points négatifs : The counter wait was kinda long. Maybe more people working the counter and communicating about how long the wait is going to be.
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10,0
Points positifs : Yes
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9,2
Points négatifs : The overall experience was good. They charged slightly more than the booked price. I did a better car but normally, unrequested upgrades don't cost more.
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6,8
Points positifs : Staff was friendly, and car was larger than expected.
Points négatifs : The car could have been a little cleaner and it was obvious that someone had smoked in the car previously.
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7,6
Points positifs : The staff was terrific, and all the cars were really well maintained. Pick up and drop off were really easy.
Points négatifs : It would have been nice if they didn't try to give me a car with an expired registration from a state different than the one I was in.
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10,0
Points positifs : Nice
Points négatifs : Nothing
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9,6
Points positifs : The pick up and drop off was very easy.
Points négatifs : There was a fragrance smell in the car. I prefer no artificial fragrances.
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10,0
Points positifs : Great staff at pick up. So quick! Super easy drop off!
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10,0
Points positifs : Everything
Points négatifs : Nothing
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