The Ritz-Carlton Almaty

Points positifs : Very helpful obliging staff. Our car had a flat tyre when we arrived at the hotel. The Valet parking person drove our car to the car park and organized for the flat tyre to be fixed immediately, with...

Points négatifs : Nothing to do with the hotel, it's the traffic problem. We were only about 4 kms from the hotel but it took us 2 hours to get through the traffic to arrive! We were tired and hungry by then. ...

Points positifs : Guest relations - Azhar was just great! Such a professional and welcoming, hospitable, sympathetic and prudent person! We celebrated gaughter's sleepover party as a part of the birthday party. ...

Points positifs : The bed The ipad pen

Points négatifs : The key deactivate by itself

Points positifs : Chambres, réception, bar, lobby, etc. Aménagés avec beaucoup de goût. Internet rapide et fiable. Personnel et concierge en particulier aux petits soins... sans en faire trop. L'hôtel dispose d'...

Points négatifs : Le sol du spa est extrêmement glissant, tout comme le couloir reliant la piscine et les vestiaires. Glissade assurée... ce même couloir est mal chauffé, il y fait glacial quand on sort de la piscine. ...

Points positifs : Big and comfy beds that you never want to leave! Special thanks to front office agent Tengiz for an exceptional service!

Points positifs : Staff were very helpful and friendly. They made our daughter feel very special. We celebrated her birthday and the staff made a superb effort.