Hôtels à Apia

Points positifs: Le personnel était très gentil, serviable, service axé sur le détail.

Points négatifs: N/A

Points positifs: Personnel très à l'écoute. Petit déjeuner varié et local.

Points négatifs: Petite chambre

Points positifs: Simple accommodation but all the facilities worked well, it was clean, and the staff were lovely.

Points négatifs: Nothing.

Points positifs: The staff at Talofa Inn are fantastic - incredibly nice and incredibly helpful. The breakfasts are huge and delicious as well

Points positifs: Breakfast was prepared fresh and very healthy. It had local food choices which I liked. Location is very convenient as it is close to the supermarket and shopping centre and within 5minutes ride to our workplace.

Points négatifs: Nothing in particular.

Points positifs: The location is near a number of markets and restaurants. The manager is very helpful, and will give a discount on car rentals for guests at the hotel. The staff is also very friendly and helpful. We walked to most places in Apia.

Points positifs: Dans son ensemble, je suis très satisfait de l'hôtel et de ses abords. Il est très accueillant, convivial et confortable. Il est bien situé dans la ville de Apia.

Points positifs: VERY CLEAN!! The location is pretty convenient. Breakfast was good, but I would suggest more variety - for example, natural juices for breakfast would be really good!

Points négatifs: It was a bit noisy on weekends. However, the noise did not go all night long (it stopped mid-night)

Points positifs: The staff at the Talofa Inn were so attentive at all times, making sure they asked us what we liked for breakfast and the morning we were leaving we had to go very early and there was a big platter of fruit left out for us. The place was very clean at all times and fresh towels and sheets were given everyday. Would definitely stay here again. Thank you so much to the lovely ladies who looked after us!

Points positifs: good coffee and the fruit was fresh with something different each day. it is the staff that made this place . thanks to the staff

Points négatifs: road noise 'but the staff did offer another room with out us asking

Points positifs: petit déjeuner exceptionnel , renouvelé tous les jours avec des produits locaux

Points négatifs: rien

Points positifs: Loved it. Great having pretty much all the facilities and quality that a big resort has, including a really nice restaurant, but with only 9 fales it has a lovely laid-back feel that is hard to beat. Lots of spaces, facilities, little beaches - all offering somewhere different (and private if you wish) to relax. The owners have put a lot of thought into the little details. Well-maintained - insect screens intact, shower works well, plenty of hot water, etc. The sound of the sea is ever-present. Lovely staff. Loved it!

Points négatifs: Not a dislike but people have commented on the access road being rough - it is, but it's no big deal and the seclusion when you get there is well worth it. We had a Rav 4 which made it easy but other guests had standard cars and they were fine too. No A/C might bother some people but we had a constant sea breeze, and ceiling fans, and it was all good. Likewise, no WiFi wasn't a problem - Blue Sky SIM card worked well if you want to be on-line (whoever partners with Spark NZ did not work at all) - but it's the kind of place where you want to be off-line!

Points positifs: Good selection of food on the menu. Waiting staff were friendly.

Points négatifs: Selection for breakfast was limited. The floor in the unit was quite damp due to humidity.

Points positifs: Staff were super friendly, pool is epic, amazing snorkeling, great food, view from bungalow deck is beautiful

Points négatifs: Bed hard, hot and cold shower

Points positifs: The setting was amazing, right on the beach amongst the coconut palms. The staff was lovely, always smiling and friendly.

Points négatifs: Pillows were too hard!

Points positifs: The location is naturally beautiful. Clear water, quiet coastal walks and relaxing. Only 9 cabins, so no hustle and bustle. Pool and ocean access. Accommodation rates between a Fale and a larger resort. Meets a niche mid market.

Points négatifs: Food was a little pricey for the region.

Points positifs: Unique beautiful location, the most lovely and friendly staff in the world, a beautiful outside bathroom and good food! The best spot to find relaxation

Points négatifs: Nothing

Points positifs: Un des meilleur hôtel. Séjour en bungalow. Au bout du monde mais, là où on veut et on doit être. Superbes plages, super service au restaurant et nourriture hyper fraiche et de qualité. Bon choix de cocktails et personnel super souriant et agréable, aidant. Petite plage"Survivor" à 15 minutes de marches, jungle à proximité... Tout était parfait. J'y retournarai sûrement 1 jour.

Points négatifs: Investir sur la WIFI? Même si c'est bien de se déconnecter.

Points positifs: Tout Et surtout la gentillesse du personnel et la localisation

Points négatifs: Rien

Points positifs: La piscine est splendide, l'endroit est tranquille, la nourriture est délicieuse, et les bungalows sont INCROYABLES ! Je n'avais jamais vu de salles de bain végétales, ni prêté attention aux photos. Juste parfait

Points positifs: Great staff, lovely swimming pool, tasty food, live relaxed acoustic island music with breakfast buffet, our apartment had a lovely private and shaded balcony.

Points négatifs: Kids program unreliable, stained sheets, raspy blankets, apartments needing maintenance.

Points positifs: Everything

Points négatifs: No microwave

Points positifs: The staff were all super friendly and always happy to help with a smile on their face. The pool and beach were great and my favourite place to hang. The rooms were clean and came with a great view. Bathroom was clean and new.

Points négatifs: Some of the staff were a bit clueless with some things such as using the machine for card payments. The cocktails weren't the best and the food was hit and miss.

Points positifs: Friendly atmosphere, great food & good entertainment

Points négatifs: Separate adult pool would be good

Points positifs: Everything.. the resort , the staff, location, it’s a gorgeous place to be.

Points négatifs: Loved everything.

Points positifs: Staff service

Points négatifs: Beds were very uncomfortable there were cockroaches in bathroom and white bugs in shower. Bed bugs were also present, our beds were made but sheets weren’t changed just flipped the pillows. Staff members are amazing that’s it

Points positifs: Staff great, breakfasts excellent. location and activities fantastic. You could lie buy the pool or get involved in the many to do activities available. I loved the sailing and swimming and snorkeling. all food was great and the live entertainment every night is great.

Points négatifs: Found at breakfast and dinner seemed to be a lack of teaspoons or dessert spoons to eat with.

Points positifs: Breakfast was fantastic and location was awesome. Nice and close to great restaurants and shops. The accommodation was comfortable, clean, tidy and perfect for what we wanted.

Points positifs: Breakfast buffet is good value for money. The variety on offer is fantastic so you are not eating the same thing daily. The breakfast food and beverage team are so friendly and accomodating. Thank you to the supervisors Loto & Tala for leading the F&B teams to serve customers with wonderful Samoan hospitality.

Points négatifs: Hard to fault much since our last visit in May 2019. The team take on the feedback and have improved dramatically on feedback given back then. Well done to the Taumeasina resort team!

Points positifs: The location and the resort is fantastic. So handy to get to Apia for Restaurants and Cafes. And the resort itself is beautiful. Food and drink choices are great and at a reasonable price. Happy hour from 5 to 8 us awesome. And some of the night to entertainment is fantastic.

Points négatifs: Sadly the maintenance in general is lacking and such a shame for such a new resort. Some staff were great others seem to lack training. Every morning we had to walk around to find someone to get a coffee. I would of thought having someone solely on coffee duty would of been a standard requirement at a resort like this. We ventured out and went to Paddles restaurant which is run by Giovanni and geepers does he know how to do things right and train his staff. We could not fault it. Maybe the management could ask Giovanni on some staff training tips. I had read a few reviews before we arrived stating some rooms had cockroaches. I sent an email requesting extra spraying as I have an absolute phobia with cockroaches. Sadly our room was one that had a problem. In five days probably saw about 6 and heaps of little bugs particularly in the bathroom. Sadly the lack of staff training and failure to follow my request has forced me to rate this as I have. This place could be fantastic.

Points positifs: La chambre est jolie, sa salle de bains extérieure en pierre est très agréable. La literie est bonne. Le repas et le show du jeudi soir sont à faire.

Points négatifs: La propreté pourrait être améliorée, plein de petites bêtes mortes en arrivant... J'ai demandé du bicarbonate de soude car ma partenaire était malade, réticence pour nous en donner alors qu'ils en avaient puis finalement une toute petite cuillère. 100 euros le late check out pour "réserver la chambre" alors que d'autres chambres étaient disponibles si des clients arrivaient. Les basses trop fortes du bar toute la journée qui s'entend dans la chambre même si on était au plus loin. La carte du restaurant quasi-uniquement à base de burgers.

Points positifs: bed was very comfy

Points négatifs: we were advised that we would have a room with a view, no view unfortunately

Points positifs: Lovely room. Great outdoor bathroom. Nice pool. Restaurant was awesome and super reasonably priced! Breakfast was great. Would definitely stay again! 10 min walk from the Robert Louise Stevenson museum and a nice hike up to the tomb.

Points négatifs: It is a little far from Apia... took us about 45 min walk (uphill the whole way back) which is grueling in the heat ! But, a taxi would be quick!

Points positifs: I booked 3 nights there, that was a very awesome hotel experience, especially those staff in the hotel, they were very friendly and helpful for us. Also, the hotel facility is good enough and full of Samoa style. Highly recommended.

Points négatifs: location is a bit far from the town centre, not walking distance. Too much mosquito at nights. My air co in the room makes big noise but not a big issue as we usually turned off during our sleep. Breakfast just has basic options.

Points positifs: It was really clean. On the photo and adverts it is what it shows. The service was good we enjoyed our short stay very relaxing.

Points négatifs: Nothing

Points positifs: I liked how very accommodating and friendly the staff were and how venue provided for a relaxing experience. I really loved the outdoor shower and entertainment.

Points négatifs: The tv remote was faulty at times and the aircon wasn’t working. The cushion needed to be washed also.

Points positifs: The staff were amazing, beds were comfortable and facilities were readily available. The live performance on Thursday 10/10/2019 was great. Enjoyed my birthday surprise as I went on stage too.

Points négatifs: Just no mirrors inside the rooms.

Points positifs: Dans cette ville, bon compromis entre la ville, les plages pas loin et la montagne. Hôtel au milieu de la nature. Superbes chambres avec douche extérieure dépaysante. Correspond aux photos. Nourriture bonne et personnel dévoué.

Points négatifs: Manque de fruits locaux pour le petit déjeuner.

Points positifs: The staff were AMAZING! ! They were very friendly and helpful. The bathrooms were also great and the shower was awesome especially with a little added light rain. The food was delicious. Basic menu but really nice. Also we loved the Fia Fia night. Exceptional talent and the MC - hilarious. Thanks also to Luna, what a sweet lady. We loved chatting to her and learning about her family and her journey in life.

Points négatifs: Getting sick. We both got a stomach bug which we assume is from a water bourne bug or similar. Still suffering with it 4 days later. Nasty!!

Points positifs: Gentillesse du personnel Bonne cuisine

Points positifs: Staff was very helpful. Hotel in great location within walking distance to other places in the city. A nice balcony overlooking lovely view of the coast.

Points négatifs: The room needs airing and freshening up. Water heater for shower did not work.

Points positifs: Location good for business in Apia. Bed really comfy. Staff friendly

Points négatifs: All good

Points positifs: Great location if you're visiting Samoa for the first time as it's central to town and accessing hot spots around the island. It had ample pool space and another separate lap pool for the more experienced swimmers. There was a great range on breakfast with local food and fruits included. Friendly staff and any requests we asked was attended to in a timely manner. The live music every morning during breakfast was a nice touch. Enjoy

Points négatifs: Where we stayed at the 2nd building behind the carpark did not have a ramp or lift. The tiles along the pools are quite dangerous when raining so be extra careful when walking around them when raining. Non-grip mats were only laid at the main walkway.

Points positifs: Had an amazing experience here and staff were exceptionally friendly! Will definitely be back for another stay. Thank you Sheraton Samoa Aggie Greys. 10/10

Points négatifs: The bathrooms could of been cleaner but otherwise is was ok.

Points positifs: Breakfast was excellent. A huge array of different food was available which would meet the taste of the most experienced traveller. 2 x excellent pool areas. Bar and front of office staff very approachable and helpful.

Points négatifs: From our perspective nothing.

Points positifs: Very relaxing, clean and tidy. Staff very friendly and very helpful.

Points positifs: personnel très sympa, toujours souriant

Points positifs: Location, customer service, cleanliness and food quality.

Points négatifs: A bit expensive

Points positifs: Beautiful place, picture perfect Accommodation on the waters edge Awesome staff Good food. Amazing culture day/show

Points négatifs: Can’t think of one thing..

Points positifs: Location, facilities, pivacy

Points négatifs: One buffet meal was poor

Points positifs: Loved the bathroom. Room great. Lovely people staying there.

Points négatifs: Breakfast was below expectations. Not good. We were not informed about everything eg afternoon tea. . Also our plane tuned back and therefore we were a day late. Still had to pay for lost day . Some staff were rather vague re menu etc.

Points positifs: The location, settings and gardens were beautiful and the staff were friendly and welcoming. The private beach was nice to walk along and when it was high tide lovely to swim in.

Points négatifs: We stayed in a garden bungalow and unfortunately the outdoor shower and opened bathroom were below standard, despite using insect spray and repellent my wife was covered in mosquito bites every time she used the bathroom. The shower floor was always covered with leaf litter and never cleaned. The shower water pressure was poor and made it hard to wash yourself. The food and alcohol service was very slow and sadly my wife and I both ended up with upset stomachs and we spoke with a number of guests who had also been unwell. The property is advertising as adults only no kids under 12, but during our stay there we a number of kids under 12 staying and taking over the pool playing games as (Marco polo) We spoke to management and they said sometimes they slip through.

Points positifs: Sinalei's location cannot be beat. They have a gorgeous, quiet beach - amazing clear blue water perfect for swimming, snorkeling, and water activities. They are an hours drive from the airport, 30min from Apia, and about 45-50min from the To Sua trench & many other attractions. We hired a scooter one day, and a car another. It was brilliant! Their staff is the best. So accommodating, friendly, and kind. Nothing is too much and everyone is very laid back. Gorgeous people all around! Their facilities are fantastic. The rooms are top notch - the beds were INCREDIBLY comfortable, well kept furnishings, and air conditioned. We very much enjoyed the pool, bar, restaurant, tennis court, beachfront area and snorkel hire! The food was fantastic! Most of our meals were absolutely delicious, with few exceptions. After 5 nights we felt ready to branch out a bit, but then they had a BBQ night and I'm so glad we stayed because I was blown away by the flavor of the bbq'd tuna! So yum! The drinks were normal samoa prices - not cheap - but that was to be expected, and on par with the rest of the country. They were delicious too! Must try all the coconut cocktails, especially the mojito! Thank you so much sinalei for a memorable and rejuvenating stay!!

Points négatifs: There is no longer a gym, which was disappointing, but if you're hard up for weights then apia is not far away. Otherwise we went for swimming and running. My husband and I both got massages... His was ok and to be honest mine was pretty bad. (I do not think this is indicative of the spa - just perhaps the masseuse. Just be clear about what you want.) There are plenty of other spa services I did not try.

Points positifs: The pool is fantastic, along with the garden, love the orchids.

Points positifs: Staff were always helpful and thoughtful! Coffee was unexpectedly good.

Points négatifs: Unfortunately there was a problem with the pool for some of our stay. Staff tried hard to get it fixed quickly.

Points positifs: Personnel très agréable et serviable. Hôtel de taille modeste, à échelle humaine. Bonne situation, calme, proche "centre ville" et accès facile aux routes vers l'ouest et l'est.

Points négatifs: Manque d'originalité dans la carte resto, très standardisée pour les touristes et sans plats locaux. Wifi payante, ce qui ne devrait plus exister à notre époque. Malgré la propreté, c'est apparemment là où je me suis suis fait dévoré par des acariens (literie?)

Points positifs: All was good

Points négatifs: Pass

Points positifs: Pool was good

Points négatifs: Price point feels a fraction high

Points positifs: Lovely tropical breakfast, comfortable airconditioned room and lovely pool

Points négatifs: Noise next door from construction site.

Points positifs: La chambre spacieuse, propre et bien équipée. Le personnel très aimable et toujours disponible, le restaurant est excellent et pas besoin de voiture pour se rendre au centre depuis l’hotel. Possibilité aussi de reserver une navette pour les trajets depuis ou vers l’aéroport à un prix très raisonable.

Points négatifs: Peut être pas assez d’éclairage dans la chambre le soir.

Points positifs: the room was great, large, clean, awesome view. The reception staff were exceptional.

Points négatifs: the breakfast ladies were hawking us and we found the staring a bit much. Communication for any special requests can also be a challenge with staff walking away from you without acknowledging what you said even though they heard you.

Points positifs: Very comfortable, tidy and clean. Great pool and excellent food.

Points positifs: The Hotel is small and friendly, it has a lovely pool and the rooms are a great size. The food was excellent and great value compared to others places we tried. The staff were very helpful and friendly.

Points positifs: The staff were really friendly and the restaurant was good and reasonably priced. The pool was very clean with plenty of seats and shade around. The gardens were beautifully kept. The location was good for a stay in Apia.

Points négatifs: There was nothing we didn't like!

Points positifs: Pool was a massive asset (and cleaned every day). Bed linen was changed every day. Staff were super friendly and helpful. 24hr security. Super safe, don't need to worry. Taxi rank right outside ($5WST to go pretty much anywhere in the town) Convenience store right across the road and multiple restaurants nearby. Mosquito nets above the beds.

Points négatifs: No breeze through the fale due to fences around the hotel so not much chance for cooling off. Shower curtains really need to be washed. Would be great to have a fan in there. I didn't realise until check out you could actually rent a fan! No one told me. Not the hotels fault but it's worth noting in Apia and generally across the island, dogs are constantly fighting in the streets at night and it gets pretty noisy from them.

Points positifs: Really lovely welcoming staff and the garden and pool are gorgeous. During my trip in Samoa I travelled around and stayed at 4 different places. Breakfast tends to be pretty basic everywhere but this hotel definitely had the best. Plenty of eggs, toast, fruit and pancakes to set you up for the day. I stayed when I first arrived in Apia and made sure to book my last two nights here too before leaving, would definitely recommend.

Points positifs: Great breakfast, lovely & helpful staff.

Points négatifs: The rooms above were noisey.

Points positifs: Everything is great with this place! - had to rearrange arrival date which they gladly did even though it couldn't be modified - the breakfast is so yummy and very filling - the design of this hotel was my favorite, so authentic!! - the staff is very lovely - the garden and the pool is beautiful and quiet - loved that rooms were decorated with flowers from the garden - the fact we could use the kitchen was a good plus

Points négatifs: I was debited more than expected but they have refunded me the difference :-)

Points positifs: L'endroit est assez calme et très agréable avec le jardin et la piscine !

Points négatifs: Les lits parfois dur. Petit dej.

Points positifs: Lovely breakfast

Points positifs: All the staff were amazing and the resort exceeded expectations.

Points positifs: Pas grand chose

Points négatifs: Le déjeuner pas génial, pas assez de places. Repas vraiment pas bon. Accueil Maryline sourire mais ne fais rien pour aider. L emplacement est bien pour le bizness mais pas pour des vacances

Points positifs: Breakfast had limited choice but was ok. First 3 nights we had a sceeeming child in the next room, (not hotels fault) and mother spent hours using facetime on patio late at night. We moved on day 4 to another room which was opposite the gardens.. Woke every morning beteen 3:00am & 5:00am by barking dogs and chickens. Staff were very friendly.

Points négatifs: No dogs or chickens near hotel.

Points positifs: Mould in the room and the bed smelt damp. I took pictures of the mould. The aircon was not working properly hence the dampness. We should not really have to pay for the last night. Very dissatisfied with our room as we had to change rooms due to the noise from the next room. The staff where excellent and very helpful. Yet again I would like to be compensated for our last night as in a refund. Thanks. James. Innes

Points positifs: Friendly staff, spacious rooms, great breakfast, good pool - great place for the family to hang out. The grounds are really well keep - very beautiful surroundings. Loved our time there. Loads of staff around ensuring you are kept comfortable and that your rooms are made up on a daily basis.

Points négatifs: Signs on the dryer explaining that for a full load of drying one may need more tokens etc just wasn't too clear. more information in the rooms in terms of where to access things such as an iron. More variety of food for room service. Also fly spray in the rooms as we spotted little cockroaches during our stay there - please note this was only one or two which is not uncommon in Tropical Islands.

Points positifs: Large rooms, good gym and pool

Points négatifs: The total amount that I paid upon check out was slightly higher than what was quoted when I booked online. The explanation from the attendant was that the hotel uses a different currency conversion rate than the bank.

Points positifs: Breakfasts superb. Staff friendly, courteous, knew their business. Big bonus was value for money - cheap but top class. Meals were generous and well priced. Recommend any time to friends visiting Apia. Staff provided advice on how much to pay for taxis.

Points négatifs: Rooms were a little tired. Clean but time for some renovation.

Points positifs: Handy location, they also had a car rental on site.

Points négatifs: Prior to arriving requested a ground level room, they had responded with noted. On arrival we were given an upstairs room. They did change our room the next day.

Points positifs: Moatoga hotel was such a beautiful hotel to stay at for 2 weeks as my family of 7 enjoyed their stay in the family room. The beds were really comfy and the staff were lovely. Moatoga hotel provides room service and it was great to have the cleanest room as soon as we went out and got back. Air Con was working beautifully and it was a very secure place as a security guard is always seen on site and he was also very friendly. Great location as markets are nearby and a Frankie store was next to the hotel which was very convenient. I will definitely book this hotel again for my next stay with my family. Thank you

Points positifs: nothing

Points négatifs: Cockroaches everywhere, terribly smelling AC as dead rat was rotting inside, an iron which gave me a big electric shock while ironing my clothes. One big joke for 180 tala.

Points positifs: I liked the shower very much. We got a very good recommendation for a restaurant where we had lunch. Transport from airport was organized very well. Was one of our best hotels we stayed in Samoa :-)

Points négatifs: Nothing to complain at all.

Points positifs: Nothing

Points négatifs: Parking was horrible. Security told me to park at one part of the parking lot because the other section was reserved for the office workers (there was no sign that said so) so I did what he told only to be blocked in by two other cars. This security guard didn’t know who the two cars behind me belonged to and which room so the whole hotel staff had to go around asking who owned the car and we still couldn’t find the owner. Took over 30 minutes just to leave the parking lot. This happened AGAIN, and the security had the audacity to tell me I should’ve parked in the spots that were reserved for the office workers, HE TOLD ME I COULDNT PARK THERE THE NIGHT BEFORE? I booked for a room with 3 queen beds and got a room with 1 queen bed and I saw them carry in a twin bed from somewhere and called it a day even though we paid an extra $75 Tala for early check in, didn’t even get us in the room I paid so much for. And the sheets were stained, we didn’t even get room service. I went to the from office and asked why there wasn’t any room service, they said there was a green card I had to hang on the door. They did not tell me this AT ALL at time of check in. On top of that, when we did have room service, they used the same sheets that had the stains. Absolutely horrible service, uncoordinated, inconvenient, just not good. Very disappointed.

Points positifs: Grande chambre confortable et propre. Belle et grande douche. Pratiquement au centre de Apia, donc facile pour se promener en ville. Bonne bouffe au restaurant et personnel super serviable.

Points négatifs: Demeure un peu cher pour ce que c’est....

Points positifs: The staff were very friendly and helpful, location was convenient

Points positifs: personnel très accueillant, bon anglais, informations et conseils pour visiter le pays possibilité de louer une voiture (prix dans les normes) possibilités de restauration sur place chambre propre sécurisation par garde à coté d'un super marché, à coté du centre ville à pied lit confortable, propre et grand (très bon rapport qualité prix pour les standards du Pacifique)

Points négatifs: WIFI payant (20 talas pour 3h) -> il vaut mieux acheter pour quelques talas une carte sim avec 4G mauvaise isolation des chambres pas de chaine télé petite douche

Points positifs: Location was convenient!

Points positifs: Staff very friendly and helpful. I believe nothing's beats a friendly smile and staff that are always willing to help.. would stay here again any day

Points négatifs: No chairs outside our door..

Points positifs: Very peaceful considering the location

Points négatifs: Could have better secured parking options.

Points positifs: This is a neat and clean place in a handy location in Apia. The rooms are large and pleasant with everything you need.

Points négatifs: However, we had a terrible night's sleep here because the night staff were so rowdy, and all the rooms open out onto a communal area. We think the staff invited some of their friends around. They played very loud music and talked and shouted well into the early hours of the morning. Twice we went out to ask them to keep it down, which had little effect. The noise dropped for about 10 mins then would pick up again. This experience was enough to make us not want to return to this hotel in future.

Points positifs: Food was great and the staff were very friendly and helpful. Location is excellent. Bistro Tatau was excellent.

Points négatifs: My comment about the lighting is that it would be excellent if there was a light above the head of the bed that could be turned off from beside the bed so you could read in bed and turn the light off without getting out of bed. Also, somewhere to put you bag so it did not have to be left on the floor!

Points positifs: Staff were friendly especially the night staff.

Points négatifs: The towels need to be bleached. They have an odor after wetting.

Points positifs: The room was comfortable and air con was nice and cool. Breakfast was awesome. Staff were friendly and helpful.

Points négatifs: Beds we're squicky once you sit or lie on it, booked the room for three adults and everyday had to ask for extra towel because they leave only two towels each day even though i kept reminding the front desk about it as well as asking for toilet paper, 8 nights that we stayed there the floor wasn't cleaned beds were made but linens not changed and rubbish bins were not emptied a few times. Overall we will stay there again provided that these issues don't happen again.

Points positifs: Très bel hôtel très confortable, sur les hauteurs de la ville, avec un excellent restaurant (repas et petits-déjeuners buffet). A recommander sans hésiter.

Points négatifs: Seul bémol, l'éloignement relatif du centre-ville, même si le trajet peut être fait à pieds en environ 30 minutes.

Points positifs: The room we were given was lovely, really big and clean. The kitchen was great and well equipped and the bathroom was lovely and clean. Buffet breakfast was was lovely with lots of choices.

Points négatifs: Staff were fairly unhelpful/unenthusiastic. There were tennis courts but no balls or racquets. The pool was fairly dirty and the facilities around the pool were broken and extremely uncomfortable.

Points positifs: Room was very big and beds were very comfy. It had all facilities i needed for the overnight stay and the location was perfect - closer to the event venue!

Points négatifs: There were only 2 channels on the TV - could have added more options or other local stations

Points positifs: The staff in the restaurant were friendly and helpful and the room was kept clean.

Points négatifs: 1. On the website it says: "wide flat screen television and WIFI add to guest enjoyment and convenience" but it didn't say that you had to pay for the WIFI. Since we had a laptop each, this turned out to be quite expensive. 2. On the website it says: "Serviced daily with with toiletries for guest comfort" but there was only body lotion, no shampoo or conditioner. I queried this several times but was told that there was nothing else. 3. Similiarly: "While inhouse we invite you enjoy an afternoon by the pool" but the pool was a real problem. There was no warning for families that there was no shallow end, only a ladder for getting in and out, and the deck chairs were wooden with no cushions for comfortable "enjoying time by the pool". Towels were not provided extra for the pool and we were told to simply use our bathroom towels. Since we were only given a towel for the day, we were always ringing up to get a fresh towel after we had used our one towel for either a swim or for a shower. 4. "Rental cars or tours may also be arranged through the hotel's business centre." - there was no sign of this. I asked a couple of times about possible tours but found the reception staff far from helpful - so we organised everything ourselves through the tourist info centre in Apia. 5. The breakfast was very disappointing. - for most of the days there was only one juice on offer - you had to pay EXTRA for the coffee if you didn't want instant coffee - only one choice of fruit on most days - only choice between weetbix and cornflakes 6. There was a little kitchenette in our room but when we arrived there was no cutlery at all. After that, some basic cooking was possible but we couldn't do our dishes - no detergent or dish brush. The cleaning staff "did the the washing up" but since this was only holding the plate under the running tap, it wasn't very hygienic or thorough.

Points positifs: Pool looked nice

Points négatifs: Advertised free WiFi on the booking page yet arrived to find out you still have to pay for it. //The rooms pictured on the website far exceed the actual reality of the crummy little room we received. It is nothing like the pictures // There is a bar downstairs which becomes busy on weekends so don't expect to get to sleep too early if you have to. Even though it was closed by 11pm we were kept awake by what was probably friends of the hotel staff keeping there own little party going on well past midnight with music on their portable speaker. // There was no milk for the tea /coffee. // Overall the price was what I would expect to pay at a 3-4 hotel yet what we got was a cheap motel experience

Points positifs: Friendly staff. Good standard of room. Pool was nice.

Points négatifs: They charged an “early check in fee” despite the room being available anyway.

Points positifs: The shower was good and the room size

Points négatifs: Cleanliness and staff

Points positifs: Service and the dinner menu was awesome. Pool was okay and the room was okay.

Points négatifs: The aircon in room needs to be changed so I access more of the room. And pool tiles need to be better in big pool.

Points positifs: Everything was excellent

Points négatifs: Nothing

Points positifs: The location was helpful

Points négatifs: The staff weren’t helpful. They took selfies on the job disregarding the guests sitting there wanting to be served. The first night we stayed we came back and all the car parks for guests were taken by locals and when we asked the staff if one of these cars who aren’t guests could move the said to park behind them and when the rugby is finished they’ll wake us up to move them! Poor service especially being woken at 5am to move a car for a person that wasn’t a guest. Reading other reviews about the bar/locals being really loud is %100 accurate. After complaining about the noise because the whole bar downstairs was packed nothing was done about it. It was cheaper for me to stay at TAUMEASINA for one night under local rates than the 2 nights there. Horrible place .

Points positifs: Loved our stay here. Staff very friendly ,

Points négatifs: Maybe more playground activities for the kids. And shade over the pool during the day .

Points positifs: The staff were friendly, helpful and accommodating. A good selection of food for breakfast. Close to town. Traditional dancing in Wednesday’s.

Points négatifs: Nothing

Points positifs: Pleasant staff Very clean Reasonable rates

Points négatifs: Didnt have any water in fridge Noise from nightclub Food very ordinary

Points positifs: Chambre spacieuse et propre. Grande sdb. Grande piscine. Petit déjeuner correct. Le personnel est efficace. Proximité avec le centre, 10/15mn à pied, 5 Tala en taxi.

Points négatifs: Hôtel un peu impersonnel.

Points positifs: The staff a helpful and friendly. Good location.

Points négatifs: We had ants in our room, wasn’t very pleasant.

Points positifs: The staff are very friendly and helpful and very close to Apia CBD

Points négatifs: Nothing..I had a blast at the palce

Points négatifs: They charged us $2 every time they called us a cab. Even though it was the same rate foe 2 or 3 guests, when our daughter got sick and had to stay the night with us on our last night and they charged us an extra $52. The breakfast was mostly out if food and they didn't replenish even when asked. They wanted to charge us half the price of a 24 hour stay for a 2 hour later checkout. They said that WIFI was included but charged us $25 for 2 hours of WiFi. Very rude staff except for the cleaning people. We are both in government in American Samoa and travel to Independent Samoa extensively and they have really missed out on a lot of repeat business from local people.

Points positifs: View from outside,excellent service so friendly,and helpful!

Points négatifs: Waiting for the breakfast to be ready

Points positifs: The bar

Points négatifs: When there was no milk or water in the fridge on arrival

Points positifs: It has everything you need, car hire, breakfast, espresso coffee, bar with great cocktails, and a great place to sit and be social. Staff are really friendly but not very enthusiastic to go the extra mile.

Points négatifs: I was given a room on top of a night club and was not informed of this when I checked in. The night club was VERY loud and I could not sleep until early hours in the morning. Considering that I had a hike the next day and was needing to get up early, I would have requested a different room had they informed me of the night club being so close to my room.

Points positifs: Le personnel

Points négatifs: Le bruit le soir

Points positifs: thankyou for our pleasant stay.

Points négatifs: breakfast variety could be better.

Points positifs: Great pool, lovely garden, comfy bed.

Points négatifs: Very very Noisy!!! Did not know there was a nightclub on the premises. People making noise all night. Staff did not secure luggage as requested. Garden lights shine straight into your room thru the thin curtains.

Points positifs: The staff were friendly. The Fiafia night was excellent.

Points négatifs: Hotel not expecting us even though we had booked and paid in advance. Room not ready for our arrival and had to wait for them to make up the apartment. Missing louvres in the windows, light bulbs not working, broken light fittings, general state of disrepair and lack of maintenance. Swimming pool was dirty (could not see the bottom) and my son got so many cuts and bruises from rough finishing in the pool that we stopped him from swimming there. I travel a lot, and for the price we paid, this was very poor value for money. I would not recommend it except for the excellent Fiafia night (although you don't have to stay there to go to the Fiafia night)