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Have visited this resort for the last 10 years and it has gone from a great hotel when ran by Hilton to finally on this last trip to a place where the only thing nice you are going to still enjoy is the beautiful beach and landscaping. The new staff is really inept and don't seem to be happy having extra work as the resort seems to be understaff. Front desk staff was not friendly at all when checking in/check out. The only staff member still there that still does a great job is a server at the Buffett named Rosa. If you want to eat at one of the restaurant you have to be up early and make a line to reserve otherwise you will never be able to eat at any of them and all they will do is offer you another restaurant that you will have to pay around $50.00 USD. Food at the Buffett is pretty mediocre but european tourists seem not to have a problem with it . I would recommend Dreams which is another resort located in the area which I have also visited numerous time and it's worth paying t...
friendly staff. main buffet food was good (except the fruit). I would recommend the hotel if it were cleaner and drinks were better. I booked an all inclusive deluxe room with pool view...there was no view! ROOM was dirty overall:curtains had mildew on it, decorative pillows were also smelly, decorative ottoman was very nasty. The inclusive drinks were HORRID! I had to drink beer.
We enjoyed the public spaces best, particularly the pool and the central bar. We paid for a room upgrade and were thoroughly disappointed. Our room actually seemed smaller and with less amenities than the room a couple traveling with us had who did not purchase the upgrade. Room also had mold, standing rain water, and a bad smell.
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Be Live Canoa is a great hotel. I traveled with family and friends and we had a great time.
This hotel is situated on some of the loveliest grounds I have ever seen. It is landscaped with fruit trees and a stream. The stream is filled with cute birds, turtles and fish. The beaches are lovely and the ocean looks like a spread in a magazine. However, It is not English friendly. Signs are listed in all other European languages, and the staff on the whole, most of the staff do not speak English. US citizens, especially if they are not fluent in Spanish, are not tolerated well, especially by the young Italians. They speak openly with disgust about Americans, and push them off the sidewalks. It became very uncomfortable. The rooms are 2 star. No basic amenities like a clock, a tub that drains, or a flat screen tv. The largest problem was the beds. They had less give than sleeping on a carpeted floor, and the pillows were old and lumpy. Dining was limited. There were few choices. Quality meat was rationed by staff who walked around and sliced of pieces onto your plate.
The beach is pretty and the pool was refershing. But...the food was terrible. The $20/person snorkeling trip went to a dead reef and tennis lessons didn't happen 2 out of the 3 days we stayed (I had really looked foward to that!). All-inclusive drinks was the only thing that made us happy. There really is nothing special about this resort. Maybe good for families with kids, but nothing luxury or special for adults who have been around the world. \n \nAlso -- a 1.5 hour and $90 cab ride from Santo Domingo -- thanks A LOT online travel website for not including that in our so-called 'all inclusive' vacation package. \n \nOverall it was a bummer of a trip for the money we spent.
I loved the resort and some of the staff were friendly and made us feel welcome. We appeared to be the only ones tipping yet we were still treated rudely by most staff. The entertainment folks were very friendly and fun and Vitalina at the pool bar was the best. She was very friendly and made us feel welcome and for that, we tipped her well during the stay. The resort itself is very nice and fun especially for the money. There seemed to be a large language barrier with speaking American English as most of the guests at the hotel were European, French, German and Italian seemed to be the second language by staff members. The food was good and the hotel was nice enough to go back for the money spent.
Birds and nature if they were any. Noisy and breakfast was the same. Maybe should change theme of breakfast
Me hospede en el hotel por que unos amigos se casaban en el mismo, nunca espere que el hotel fuera tan excelente, comida buena, fresca y variada, bebidas premium, el personal muy atento. El servicio de concierge excelente el sr Carlos King me ayudó mucho con algo que se me extravío y lo recupere. En resumen mi experiencia fue muy placentera y recomiendo Dreams La Romana 100% para unas buenas vacaciones ya sea que quieras descansar o hacer diversas actividades o ambas. No hubo nada que no me gustara
This resort was wonderful. The beach was absolutely gorgeous and huge! It took 5 minutes to walk the stretch from one end of the resort to the other. The food was top-notch - we tried 4 of the 7 restaurants while we were there and all the food we got was delicious! Tip - ask for recommendations - some of the plated meals at the restaurants were better than others, and the wait staff were able to easily point you in the right direction. Also, my husband is a big guy and learned that he could order 2 appetizers if he wanted to, which made him very happy. We did end up with the preferred package, which actually offered a lot of perks. We had our own private pool (with pool bar), our own private area on the beach, and a 'clubhouse' that we could go to for appetizers and drinks. We were there during march madness, and the clubhouse was extra nice because we could go there and get a prime couch spot to watch a couple of games. The bartender in the preferred club was also very good - he remembered my husband and my dad (we also travelled with my parents) and came and asked them if they wanted the same drinks each time we walked in. Speaking of bartenders, they were all very good - they made delicious drinks (try the drink of the day), were willing to customize them, and knew a wide variety of drinks (we ordered Caipirinhas and every bartender knew how to make them). Overall, this resort was wonderful, and we had a really great stay. This resort was very large, which didn't bother us (more food, pool, and beach options), but could be a downside for some. The only thing that was slightly annoying was the number of people they let into the resort to sell you things. At other all-inclusives I've been at, they limit the sales function to the lobby, and at Dreams, there were people by the pool and on the beach walking around to try to get you to go on excursions. They were not overly pushy, so it wasn't a huge inconvenience. There is also an office in the resort where they try to sell you timeshares. One of the staff in the lobby tried to get us reeled in, but was willing to let us walk away (she was a little bit more pushy than the others who were selling things, but we only heard from her once - she didn't come up to us again after we walked away). Again, it's not the end of the world to say no and walk away from anyone trying to sell you something on vacation - it just may be a bigger deal to some people than to others.
The Spa experience is a good take away for us. Inaccurate information given from tour guides to push their products. Our servers were horrible at best. Seems there need to be some training to demonstrate that all customers should be treated equally. We observed on multiple occassions how we were treated differently in comparison to other guest. There won't be a repeat for us to Dreams La Romana.
Customer service was excellent. The staff was trained to accommodate any requests. Also the food was excellent and the selection of food was extensive. At times vendors trying to sell time shares, excursions, etc. were a little intrusive, but probably not outside the limits when compared to other resorts.
L'hôtel magnifique avec jardin piscine de rêve Animation spectacle le soir Plage magnifique avec kayak voile etc gratuit la journee Les bars et restaurant sont parfait Recommandè par ma famille Le spa est tres bien ainsi que les masseuses Le personnel qui n'est pas agréable du tout. (Service et reception)manque de sourire de gentillesse... Animation la journee peut existante ou trouver de nouvelles. En étant en couple une chambre avec 2 lits séparé!! Les tarifs du spa le semble assez cher et pas de forfait..
Did not honor our all-inclusive package and online service refused to honor its guarantee.
Casa de Campo is a golfer's haven, but if you are a nongolfer, it has much to offer, too. The service is excellent, the food is good and the horseback riding is fantastic. This is a huge property with restaurant options where shuttles must be taken to some. Golf carts are supplied for getting around, but not suitable for night time. The beach is about a 10 minute ride from the main resort area. I would have liked it within walking distance of the main area. Nevertheless, this is a top notch resort!
The Italian village is a must see. Staff were friendly. Rooms were dated and needed more cleaning and polishing. Some incidental charges were added to our account for restaurants we didn't even been to. It was an honest mistake and management fixed it.
got there thinking it was an 'ALL-INCLUSIVE' resort booked for 1 week and upon our arrival we ended up paying another $* for the 'All-Inclusive' package bc we were on a European Plan [EP] be cautious when booking with this resort ---- for people with money to burn LITERALLY!!!!!!!! The kinds that light up their cigars with $*bills and people who own mansions with golden toilets!!! front desk customer service were money hungry lions oh and not to mention that YELLOW faucet water was DISGUSTING I was afraid to brush my teeth in case I caught Salmonella or an Ameba!!! and BTW do not plan on having fun during your stay it mostly caters to the older population so if you are not soon to retire do not consider this place and even worse is the DANGER outside the resort lots of crime and poverty it is GHETTO FABULOUS! disappointed customer :I
Loved everything. We got the all inclusive and food was outstanding, nothing like regular all inclusives. We like it so much we went back and rented a villa w maid and buttler
I went with my 24yr old son. We enjoyed the natural beauty of Casa de Campo but I think we missed a little bit of night life. Unless you went to La Marina (after 11:00 pm everybody starts leaving) or Altos de Chavon(the discoteque starts after 11 pm there was no other place to hear music (at least for younger people. Other than that I enjoyed the trails for my jogging, the beautiful beaches and the neat golf car that the hotel provides. I wished to have stayed longer as to enjoy other activities that the hotel offer. I was mostly visiting a friends house which is in Casa de Campo, so hopefully I will visit Casa de Campo again, though maybe I will stay in one of the villas which are so beautiful.. I do think that the hotel needs a little face lift. My fiirst stay at the hotel was twenty years ago and it shows that the years have gone by.
le service à la plage la clime dans la chambre fuyait problème signalé mais pas réglé
Le jardin et les chambres La reception :2 chambres refusées pour avoir un environnement correct .Tel dans la chambre ne fonctionnait pas et coffre bloqué
Un service de qualite, une equipe d'animation exceptionnelle, un hotel tres agreable, un site superbe.
personnel de l'hotel sympathique sauf a l'acueil le personnel parlant francais tres desagreable.la plage, piscine tres agreable.nouriture satisfaisante. personnel parlant francais a l'acueil (son nom: angel) tres desagreable et donne une mauvaise note a l'hotel.
L'emplacement au bord de la mer. Personnel très accueillant, extrêmement gentil Chambre spacieuse mais avec forte ordeur de moisissures- Dommage car franchement désagréable
buena atencion del personal ...Los administradores muy complacientes..comodo el cuerto y limpio..trnaquilo el lugar . me gusto y me senti bien porque esta cerca de todo . el wifi funciono bien y el estacionamoiento seguro. los utensilios de cocina y algunos equipos de cocina hay que cambiarlos ...
Loved the friendly staff/delicious fruit and coffee/public relaxing hut/clean room and balcony/ambiance only that there was no a/c
I had a great experience here. The staff was very pleasant and were very patient with my lack of spanish dialect. I will stay here again on my next visit Very close to the festival area. Can be a annoying.
Personnel du restaurant et annimation tres bien. L'endroit est bien vu qu'il est proche de la plage. Le personnel de la réception n'est pas tres acceuillant. Ils vous font attendre de longues minutes avant de vous répondre et souvent ne sont pas tres arrengeant. Manque de compétence.
arrive le jour de ma reservation j ai attendu plus d une heure dans la rue devant la barriere dois-je vous dire qu il etait entre 22h15 et 22h30 j attendue pour que l ont me dise qu il n y avait pas de reservation en mon nom, Furieux ils accepterent enfin de me laisser rentrer parceque avant que je me rendis au dominicus palce je visitai le dominicus beach par erreur donc fort de tout cela le responsable de dominucus beach demanda une main levee afin de passer la nuit et de regler le probleme le landemain .Je penses que vous me devez des explications sur les sites qui vous representes et vendent vos services sur le internet.
Le lieu est beau. Le personnel des restaurants et bars est gentil. Le personnel à la réception du Viva Wyndham Dominicus Palace n'est pas du tout agréable, très antipathique. Plage avec des vagues, la mer n'est jamais plate. Beaucoup de petits moustiques, j'ai été dévoré comme jamais. Les restaurants à la carte sont toujours complets, c'est très dommage.
Cadre et jardins splendides. Belle plage et piscine spectaculaire. Les chambres sont grandes, bien aménagées. Service rapide et courtois. La nourriture est immangeable et m'a donné la diarrhée et à ma femme aussi. La plage est magnifique, mais l'eau est trouble, donc vous ne pouvez pas voir votre main à quelques centimètres au-dessous de la surface.
Don't know We didn't like receiving a call on our way to the resort and being told that there was a mistake and that there were no rooms available because they were sold out. This was on our way to the place so we had to head back home. This after my card had been charged and the booking confirmed, now I have to wait up to a week to receive my refund. This is totally unacceptable in my book.