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10,0
Excellent Hotel near everything!
Points positifs : NH Stephanie is located in the Saint Gilles area of Brussels and located close to many restaurants, fine retailers and the Louise Metro Stop. Definately a GREAT value for the money. We walked everywhere but the Metro, Uber, and Taxi cabs were available if needed.
Points négatifs : It would have been nice to have breakfast included as part of the 10 day stay - Breakfast was 17 Euro ($18.00 USD).
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9,6
Points positifs : Amazing staff, great room, clean and modern. Overall great stay. They really helped take care of me, and I couldn't have asked for a better experience. Excellent. And breakfast was amazing too.
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3,3
Points positifs : location
Points négatifs : staff, facilities, internet The facilities were poorly up-kept, the internet was extremely slow and the shower did not work. The staff was incredibly rude and they refused to fix the shower or allow us to change rooms the first day. The first few times we brought up the problem, they insinuated that the shower definitely worked, and that we were too incompetent to operate it. The third time, they finally had someone come up to look at the shower, and of course it was broken. Apparently one staff member's confirmation that our shower was broken was not good enough though, and they had to get another staff member to check the shower [which was still obviously broken] again. This whole process took around an hour of the little time we had in Brussels before we were allowed a new room. Furthermore, even after they acknowledged the broken shower, they were not the least bit apologetic for wasting our time and not believing us in the first place. As a last insult, they tried to charge us for items in the minibar that we did not take. Overall, it would have been a nice stay if there weren't any issues that needed staff help, but if something arises and you need the help of the staff, good luck because you'll need it.
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10,0
Excellent Hotel near everything!
Points positifs : NH Stephanie is located in the Saint Gilles area of Brussels and located close to many restaurants, fine retailers and the Louise Metro Stop. Definately a GREAT value for the money. We walked everywhere but the Metro, Uber, and Taxi cabs were available if needed.
Points négatifs : It would have been nice to have breakfast included as part of the 10 day stay - Breakfast was 17 Euro ($18.00 USD).
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9,6
Points positifs : Amazing staff, great room, clean and modern. Overall great stay. They really helped take care of me, and I couldn't have asked for a better experience. Excellent. And breakfast was amazing too.
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