Points positifs : I wish i had something positive to say but i do not.
Points négatifs : Well to be perfectly honest it was the worst experiance i have ever had with any rental car company. After booking i called budget rental in gainsville three different times over 3 days only to be transferred to not 1 but 3 different individuals who could barely speak english and were definately not in Gainsville and of next to no help. They confirmed and told me that someone would be at the budget counter when i arrived or that i would be able to get my keys and that someone would contact me withing 24 hours of flying (which never happened). I landed in Gainsville FL at 936 (they close at 10), but nobody was at the desk, i called the budget company 3 different times that night only to be transferred to individuals that lets face it should not be in customer care and their "supervisors" were an absolute joke and even worse help. Turns out that the card i have on file they didn't charge and they cancelled the booking giving me 0 notification of anything and what customer care do you ask i got as a return? "your rental was cancelled cause we are braindead" oops. no respect, no nothing, if i could fire everyone i spoke with, i would start there. In closing i would like to say that budget your company and your customer care is absolute trash and i would rethink your current business plan and staff before bankruptcy. Worst ever go to ENTERPRISE they were amazing and i could actually talk to someone at their local desk when i called #gasp imagine that? budget = pile of hot garbage. so many other things ill keep to myself......... Please, Please budget do not reach out to me unless you intend to give me cash for the hell you put me, all those others who had to hear me rage and go off in the middle of the airport on your phone staff for screwing me and my brother and sister out of our car stranding us with no apology or reconciliation and zero i mean zero customer care.
Points négatifs : No one was at the airport counter when I went to pick up the car for about 20 minutes, so it was a bit weird, I only stayed bc the airport employee said someone would be back soon. Otherwise I had an awesome experience, the car was great and affordable.
Points positifs : How quick and easy it was pick up the vehicle.
Points négatifs : We really had trouble finding the drop off location when we put the address into the GPS there was no rental agency at that address.
Quick and courteous service.
Points positifs : Car was clean and check out was easy.
Points positifs : Again, the counter person was friendly and easy to work with.
Points négatifs : I had a one way rental from BOS to GNV. It’s a long drive and I went over the alotted drop off time. I couldn’t contact anyone in the drop off location (GNV) that I would be a late. It worked out, but communication would have save some stress for sure.
Points positifs : I didn't like anything i paid for a ride 35 miles and was told i cant rent from airport which ive done before, very disappointed, and was in a need of a car and they didn't offer to help in any way at all
They didn’t have the car I reserved
Points positifs : Nothing
Points négatifs : The fact that I reserved a VAN and was told at the 11th hour that they didn’t have one and they were giving me an SUV which didn’t work for me. If I wanted an SUV, I would have reserved an SUV. My reservation was for a VAV for a reason. Terrible experience.
Points négatifs : Need signs inside hotel for counter location...
Don’t expect to find sign on counter-b back in 10 minutes
Instead of saying sorry, he wanted to debate!
We are not college students, we are retired locals!
Points positifs : Nothing
Points négatifs : They gave my car away because I showed up more than 2 hours after my original reservation. My flight was late and they didn’t seem to care. No other cars were available. I was inconvenient and had to make other arrangements which cost me more money
Points positifs : the office guy made short work of the paperwork
Points négatifs : Car was filthy on the outside, had been sitting for weeks it looked like. Trunk hadn't been cleaned, much debris
Points négatifs : I made the reservation for 3pm pick up at the Hilton, Budget location in Gainesville, FL. The reservation was cheaper than picking up at the Gainesville Airport. When I arrived, the desk was closed. I feel like I should not have been able to make a reservation for a time the desk would not be open. I called Budget and spoke to a representative that was able to move my reservation to the Gainesville Airport and confirmed that they had a car available. This was going to be $40 more expensive, but as we were without options, we agreed. We drove 20 minutes to the airport only to be told by the Budget representative that they had no cars and that he "didn't know what to tell me". I asked if there was anything else I could do, and that the Budget rep on the phone had confirmed that there was a car for me, to which he replied again, "I don't know what to tell you." I ended up walking counter to counter at the airport and asking for cars. I ended up having to pay twice as much as my original reservation for a car with your competitor. This could not have been a more negative experience.
Points positifs : Don’t know, cancelled my reservations in Jacksonville
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