Points positifs : No
Points négatifs : Car had no spare tire, tire blew up were on hold on 4 different phones at same time, nobody answer, stranded in the middle of nowhere. After 5 hours standed had to take a lift from 429 to Gainesville (1hr 45 min) $179.00. Didn't get my deposit back. Spoke to a Manager (he even spelled his name for me) when my husband and son went to give the keys back, nobody knew the Manager. No papaerwork at all, blaming COVID-19 for this.
Points positifs : Friendly staff, easy pick up and drop off and price was great!
Points négatifs : Nothing! Great experience !
Points positifs : Clean business clean ca
Points positifs : Easy to drop off the car at the end of rental period
Points négatifs : The car being rented had dirty windows, smelly, and lacked floor mats. The staff wanted me to sign off on the paperwork about the car's condition before I had a chance to inspect the car
Points positifs : Got in and out in a few minutes. Nice vehicle. Turn in the car was quick.
Thanks for NOTHING!
Points négatifs : I needed you book a car for an emergency situation. While the online process was easy enough, full disclosure was not given about a one way trip detail. No debit cards are accepted for one way trips. No where was this written. The agent at the pick up location informed me, "Oh sorry, they TRY to catch that at booking." Poor service and lack of concern for the situation.
Getting tire trouble handled was a mess
Points positifs : We were fortunately upgraded at pickup to an intermediate SUV, which was helpful because it meant we had a little more room to work with for our trip for the holidays.
Points négatifs : We had a slow leak in a tire. I spent an hour on the phone with roadside service trying to find a way to get the tire fixed, and was recommended a tire shop 25 minutes away. I called two places that were closer to me in the next 2 minutes and found that one of them could see me right away and went there. They checked the tire, determined that it needed replaced, but didn't have the replacement in stock. They filled it so that it could carry me for a while longer. I stopped at an off-airport location to see if they could replace the vehicle and was told they couldn't access my rental information because I was renting from an airport location. Why in the world are they on different systems that can't interact? Two days later I called roadside again and the person could not get ahold of the local airport location but could see their inventory and told me that a vehicle should be available if I show up and tell them we tried to call ahead and I needed a vehicle. They did have some SUVs but they were slotted for pickup later in the day, so they sent me off with a mini-van instead. This was an acceptable replacement for me and I was just glad to have the issue finally resolved. The whole experience was quite overwhelming, and I would hope that such a simple issue could be resolved more quickly and easily.
Points positifs : Easy rental .
Points négatifs : Nothing
Drop Off Location- Receipt's
Points positifs : Friendly Staff
Points négatifs : The Staff didn't have knowledge in knowing how to close out my rental agreement, and printing a receipt out for me (the customer) when asked to do so. At first, I was told that I would have to call the location that I picked the rental up from to get a receipt, printed or e-mail. After a twenty minute conversation, someone from the Staff was able to produce a printed receipt.
Good 8 rating
Points positifs : Customer service was good, very busy graduation weekend. Pickup was delayed but they showed excellent customer service by bringing it to my house. Check in , great. Courtesy car ride , great. Great price.
Points négatifs : Vehicle cloth seats need to be cleaned, shampooed. Stains all over them, vehicle not vacuumed . Crumbs everywhere . Really bad smell. I personally vacuumed and sprayed.
Operating Hours are not long enough at Enterprise Gainesville Airport
Points positifs : -quick and fast check-in
Points négatifs : My flight arrived at 11:00 p.m. to Gainesville but the Enterprise counter closes at 11:00 p.m. So, I had to come back the next morning (wasted 2 cab rides and time). Counter should close at 11:30 p.m.
Enterprise possède 4 succursales à Gainesville. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.