Points négatifs : car was dirty/dented. Logistics to parking lot were vagye
Points positifs : Staff was super kind and patient with me. The pick up and drop off were both seemless.
Points négatifs : Kind of hard to improve on a perfect experience
Points positifs : Staff was amazing with the pick up and drop off
Points positifs : Staff was terrific, gave us an upgrade!
Easy drop of too!
Points positifs : When we went to pick up the vehicle at the reserved time they claimed they had none. My husband had to find a way there the next day because I was already out of town with our personal vehicle. He was able to get the vehicle Saturday morning and returned it Sunday morning. They charged us 272.00.
Points négatifs : I had to call Budget main number and fight with them for 3 days to get the agreed upon price through you. Even so that was too much because the original reservation was for Thursday- Sunday and he had it Friday- early Sunday morning. I really feel at the Hilton Head airport Budget is scamming people
Points négatifs : We were about 30 min past our reservation and our car had been given to someone else. They gave us a different one but I’ve never had that happen where being a couple minutes late or early means you no longer get the class of car you paid for.
Points positifs : Guys at counter were great, very courteous andhelpful
Compared to other rentalcompanies, didn't find the cost thrifty or bu,
Points positifs : The customer service was outstanding!
Points négatifs : The cost.
Points positifs : Good value.
Points négatifs : Timing of pick-up was changed from the timing on the website. Glad that they called to tell me that they would be closed.
Points positifs : The car was very dirty at pick up and as we left airport the oil change light was on.
Out of cars ☹️
Points positifs : My reservation was made but when I got there to pick up car. There was none to rent. Reservations are pointless.
Points négatifs : Nothing
Easy pick up
Points positifs : Pick up was so easy, to the point where the guy didn't even walk me out to the car.
Points négatifs : I did not like how we didn't do a walk around the car together to check for my dings, dents or scratches. but we did at drop off!
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