It is clean and quiet. The restaurant needs a makeover. Gordon Ramsay could help this kitchen nightmare.
Great location, discounts on park tickets and parking. Rooms were not as nice as I would have expected from Knott's Hotel. More like a Motel 6
Right next door to Knott's The whole property looks like it hasn't been updated since the early 90's... probably because it hasn't. The rooms are kinda ugly. The walls are paper thin. Room service is a joke (screwed up our breakfast order three different ways). The staff can't be bothered. Stay elsewhere and pay extra to park at Knott's. You'll be glad you did.
Its average hotel. Needs refurbishing. Its not 4star.
Found a room for a great price a few hours prior to arrival. Located right next to Knott's Berry Farm. Bed was comfy. Room needs updating Plan ahead if using room service for breakfast. We made the mistake of ordering at 9am, which is an hour before the park opens... it took nearly an hour for food to arrive... food was meh. Bring swim stuff. Great pool area for kids... splash pad was nice item to differentiate itself from other hotels. Overall good value for our needs Overall the hotel is in a state of disrepair. Just little things really, stains on curtains, dents on walls, spots on fixtures.
Price was right, location was right. I thought the lobby would use some sprucing up. It was very bland. Even some potted plants or something to brighten it up. The room was fine, bathroom sink area was very small, hard for 3 people to get ready in the morning. Tried to take a bath, but the stopper was broken. It was fun to be able to walk to the Knott's boardwalk. Not sure if I would stay there again, but it wasn't bad.
Nothing! I booked a king room they gave me a double queen saying it was kayaks fault. The matresses are rocks. The fire alarm went off in our room only in the middle of the night, about 2am, and when we called down stairs to remedy the issue security was sent to investigate US, if I wanted to smoke I would have chosen a room that allowed smoking but my husband and I are not smokers. The next morning house keeping woke us up around 8am in the morning trying to clean the room we startled her because she said "they" told her we had already checked out but we obviously had not and check out was not until 12pm. Worst experience ever with a "nice" hotel. We will never go back!
Staff friendly and helpful. Conveniently located next to both Knott's parks and Medieval Times and Pirates. Rooms small and hot. Needed to run the AC full time because my wind directly faced the sun.
I was given a waived parking fee for being military regardless of the disappointment that there was no military discount except jan/Dec time frame. Bed was comfy too. And hardly heard much. The amber waves restaurant was closed but the bar was open and the sign was up saying please wait to be seated and the hostess/employee at the front looked at us with a puzzled look and asked what we needed. I felt stupid. There should very been a closed sign up
Room size, proximity to KBF and Disney Bed was very uncomfortable, and very shaky!
How close it was to Knott's. The beds were hard and the walls were thin but overall it was bad for the price.
The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast. The hallway & carpets are looking a bit old & worn.
We reserved a suite. the room contained two full beds with a stitting room. they were well eqipped with a small kitchen area, microwave, single serve coffee pot and fridge. Although there were some stains on the carpet, the room was clean overall the room was a bit dated. The spanish style was pretty, but it seemed like they hadn't changed much since the nineties. the beds were kind of hard. They had mattress pads but it was obvious that the mattresses were cheap. There was a breakfast buffet but it is not necessarily included with your hotel stay. We had to wait because they didn't have us on the list for free breakfast, even though i know it was included when i reserved the room. The food wasn't anything special that it needed an additional price tag. For the price I would have expected a lot more. Also, the doors to the rooms are glass, so we could hear a lot from the pool area. also, the floors seemed thin. My two year old was running and I couldn't help but think that the people down below were probably hearing it. There was a sign in the front window that they are going to be under new ownership, so hopefully that means that there will be some needed upgrades
really needs deep cleaning and update
All that we hoped it would be, nice space for two folks with pull out couch, nice tvs, all good
Location can get loud at times, especially when Medevil Times is getting out.
Friendly staff, good sized rooms and close to the action. Couldn't find a corkscrew after 9.
I LOVED the way the entire staff went above and beyond to make all of our special requests absolutely special. My Girlfriend actually closed the room door before getting her roses out and Satya (housekeeper) let her in to get them and was very very sweet about it. Thank You All!! We had a great time. No, everything was great but we just could not find the ice machines.
The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days
The bed was comfortable. There was no comforter on the bed, instead there was a warm blanket between 2 sheets. I really liked that, knowing that hotels are not required to wash their comforters. The walls were thin and could here the people next door getting busy at 4 in the morning. The shower was AWFUL, there was no pressure, midway through the shower I was ankle deep in water, half of the pressure was coming out of the faucet rather than the shower head and the shower head was old and crusted over with calcium. The breakfast was lack luster
Location only The room stated non smoking and the room smelled like smoke horrible review
It was comfortable, clean and spacious. It was reasonably price for being so close to Knotts Berry Faem & Disneyland!! N/A
Clean and spacious Thicker bed comfortable, refrigerator, and updated TV with more channels
Rooms could have been cleaner especially bathroom and tub. Construction to balcony incovenient to getting to the room. and really no wear to put the clothes unless you hung some of them.
I was left alone. I tried to shorten my stay due to an emergency and had to cut a day; your staff basically told me oh well, too bad.
Breakfast was great employees were nice and courteous the rooms were clean and parking was easy and right in front of my room What i didnt like was the tv it was outdated and the cable sucks got like 8 channels terrible
Rooms were clean, large, & sparse. Wifi was very slow.
I didn't like the hidden fees upon check in.
Loved the location. Literally right next door to knotts berry farm and there was a mall across the street as well. Staff was awesome and rooms were super CLEAN. That's all I could ask for. The souvenir shop was never open.
Staff is always nice. Rooms are always neat and clean. Very good facility and stay for the price. Sometimes things are broken. On this particular stay, the tub faucet dripped water when it was off, the tub drain cover was detached, and one of the outlets (the most important one by the bed) didn't work. I know they just remodeled the rooms here, which they look nice, but they should've added those lamps with the outlets on there.
Nothing this place is gross and the grounds are dirty and broken down Rooms are dirty tv's are old and broken changed my room 3 times pictures are fuzzy and the screen is green I didn't feel safe staying there the maid kept coming in the room for no reason
Nous avons particulièrement apprécié le spa pour se détendre après des heures passées à Dysneyland. Pratique :achat des tickets pr Dysneyland Hôtel immense et totalement anonyme. Un peu éloigné de Dysneyland (20mn de marche) ou navette à 4 dollar/jr et par personne.
Les équipements et l'ambiance étaient parfaits. Le personnel était sympa. La piscine était bondée, alors une autre piscine serait appréciable.
It was clean and comfortable . I liked that it had things you might forget like a razor , sewing kit, toothbrush , ect. Not enough seating area at breakfast.
Cleanliness and friendly AM staff No room service
It was so close to shoreline and pine avenue You could hear through the rooms
The hotel is clean and the rooms look modern and up to date. The location in downtown Long Beach is pretty central if you want to be in Long Beach. Two double beds instead of two queens, lots of sound traveling between rooms, not a very good shower, room was on the smaller side, check-in issues were an annoyance and were due to staff's actions. Price quite high for what we got.
The rooms were spacious and very clean. No complaints.
Staff friendly Parking could have been better, no big deal, we arrived late!
Location was great. 15 minute walk to the Pike and waterfront location. Close to restaurants, and shopping. The room was clean and comfortable. Staff was very friendly and plenty of parking. The pool was a little small.
Location if hotel And cleanliness. the pool looked deceptivly large on the website. It was basically a giant hot tub. The staff was not accommodating. I wanted an earlier check in @ 2:15, I had three small children and apparently no rooms were clean. The breakfast was shady at best and not much room. I had to take the food into my room. This is the last Best Weatern I stay in.
clean & great location THe undisclosed fee to park at hotel. $10 a night which was never disclosed on either website, NOT RIGHT!!!!
In the middle of Long Beach downtown. You could walk to local restaurant. Free breakfast was good. Nothing I didn't like
Great Location for the Convention Center, lots of restaurant's in the area, and the comp. breakfast was good The comp. breakfast should be extended to 10:30AM , Refrigerator in rooms would be good improvement. The coffee pot and ice bucket should not be kept in the bathroom, its unsanitary
Convenient drive from there to the funeral I was attending the next morning. Easy check out Parking fee and got the very last parking spot at night
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
I had already paid for my room online, but when I got there, they did not accept my netspend card which was the same card I used to get the room. That posses me off.
Stayed there about a year ago, it was no frills but clean.. Now its worse. A little dirtier. We wont stay here again.
Close to Knotts Berry Farm Friendly Staff Great Rates Quiet CLEAN New AC system Looks better maintained then other motels in the area Dated decor (to be expected for the $) Bathroom vent didn't work Was clean ,but there was hair from the housekeeper everywhere
The clean room. All around the hotel. They didn't inform me about $25. Hold. They didn't give me a room on 3rd floor. When I got a text saying no problem.
I liked that the staff was kind The tv channels didn't work you had to put the channel in. Also the beds where rock hard they where the same as sleeping on the floor.
The room was clean and comfortable. I was upgraded to a room with a refrigerator at no extra charge. The front desk person was very nice. I stayed at this hotel for about a week while I was having plumbing problems worked on at my home, so this was not leisure or business, essentially just using the hotel to have a place to shower at, and I never did sleep there so I wanted a relatively cheap hotel. The hotel is actually right next to a few eating places that we had frequented, so I felt like I knew the area and it was okay. Well, I was wrong about that. I would say it did not feel safe to go in and out of at night. Right outside the entry door, which you must use if you are using the elevator, they have a few benches for a smoking area. In the evening there was always a group of 3 to 4 people who hung out there to smoke and drink. They appeared as though they were living at this hotel. I got the feeling this was a hotel people stay at that are otherwise homeless, which isn't bad, but didn't feel comfortable either for a family. I would have never stayed here for an actual vacation. One night as I went out to my car, there was a man doing something from the trunk of his car next to mine, and he had left his drivers door open which made it impossible for me to get to my door. His lady friend was sitting inside the car, and obviously extremely high. I just wanted to get into my car and go, he started yelling and screaming at me that I shouldn't have parked so close to him. Obviously, I was not that close, he was able to leave his door fully opened up. It was very intimidating and scary, I have never had someone just start yelling at me like that before for no real reason, that I didn't even know, so creepy. This was an emergency stay, it was cheap, and as they say, you get what you pay for, but I won't be going back and am thankful I have a home to go to at the end of the day.
Service is excellent and the guy was friendly and helpful...thanks! Nothing....all is good...
Nothing but coffee.
It was quite. We got a room where car was close by. It was a good neighborhood. Walmart Target. Dennys.. Are all close by. The AC unit leaked...
It's cheap, parking is free, staff is nice, and the rooms are just right What's not to like?
Nice Clean hotel, quiet, close enough to Disney and Knotts Didn't offer breakfast, called front desk to ask for wake up call and never received it.
La chambre, le petit déj, wifi et le parking non
La proximité de l'autoroute 91 et de quelques fastfood ouverts tard la nuit. La chambre était sans rapport avec les photos du site. Infestée de " punaises de lit ", résultats: des dizaines de morsures sur nos corps et changement d'hotel en plein mileu de la nuit. Personnel incompétent et l'hotel n'a pas voulu rembourser la totalité du séjour. Un procès les attend très prochainement.
Nous étions 6 personnes (2 adultes d'une cinquantaine d'années, 2 adultes d'une soixantaine d'années et 2 jeunes filles de 20 ans). Nous avons bien aimé cet hôtel. Propre et calme (chambre reposante). Nous avons bien été accueilli à la réception, la langue anglaise ne nous a pas posée de problème par rapport à un autre hôtel que je ne citerai pas le nom. Chambres au rez-de-chaussée parfaites pour notre shooping. Notre seul regret c'est d'avoir changé d'hôtel pour être + près de disneyland pendant notre séjour. De plus, il y avait la machine à laver ainsi que le sèche linge. La piscine est derrière l'hôtel (discrète pour ceux qui prennent un bain). C'est vachement mieux par rapport aux autres hôtels avec la piscine devant. Non, je n'ai rien à dire concernant cet hôtel, tout était parfait. La prochaine fois, nous reprendrons cet hôtel même s'il faut nous déplacer pour disneyland.
Bien situé Comme emplacement, c'est un hôtel minable
The closeness to the theme park which we visited in our trip. It was literaly a walk away.
I liked the cleanliness of the room and the pool and hot tub. Everything was very clean. I did not like the service, day time was very unprofessional and after hours/owners were not friendly. We called ahead to request flowers etc be brought in, and the answer wasn't even, "can we give you some phone numbers for delivery?" The answer was, "no. We don't do that." Not how we anticipated spending our 7th anniversary.Also their afterhours security gate has a metal tab sticking outinto the hallway... Not highlighted, and is actually the same color as the wall... In any case I now have a deep bruise and near fracture on my hand because I didn't see it, and walked right into it.
Only that it was close to Knotts .... The entire stay was terrible, noisy, dirty, smelly, and not very pleasant totally
The only reason why I stayed after seeing the room is because I didn't want to lose my money. I did not feel safe at this place. The carpets were not cleaned it appeared, for years.
it was clean and quiet and close to knotts berry farm. breakfast menu was a bit sparse.
I liked that the room was clean and had a refrigerator and microwave. I did not like that there were mattresses outside the lobby. It made my first impression of the hotel very bad. Also, the staff were not friendly when checking in or asking questions and I was ignored a few times.
The location is great. Directly across from Knotts Berry Farm and only 6 min away from Disneyland! The hotel in general looks old and rundown. There were a couple of roaches in the room. The pillow cases smelled of cigarettes. Housekeeping refused to change the pillow cases. There was only 1 pillow per queen size bed. When we requested additional pillows we were given 1 for each bed. Pillows were flat and old. All in all I would not stay there again.
the convenience of the location to other businesses in the area the claim of wireless internet access I could not access
Nothing at all!!! Oh wait maybe that it was 10 miles away from the beach. Oh yes I did not like any of the staff they were very rude and did not understand half of anything you said. ALso the manager (rude) gave out my room key I guess they thought we had checked out? Lol who knows but we were only there a day and reserved two nights. They just gave our key to some random people and it just so happend my lap top got stolen right along with my purse. But thank god the cops came let us watch cameras and just happend to catch that the people were still staying in the hotel and got our stuff back. After spending three hours looking at cameras on my vacation! So if you want the staff to just give your room key out and let your personal belongings get ransacked threw you go ahead and stay there! K! I will never go back
It was close to our destination. Staff was helpful. Misrepresented on website - pool is extremely small; family suite does not have kitchen facilities only a small microwave and mini-fridge; tubs need resurfacing; carpet was so dirty our feet turned black.
The location was very close to the attractions I wanted to visit The morning breakfast, needed more variety
The location and the rooms were amazing.
Easy to access internet. Clean room. Breakfast was juice, coffee, toast, big oranges, big apples and some bread. Easy to use ice machine. I like this inn.
Clean place... new paint, over all a decent place to sleep. Front desk person (male) was rude when we asked if we could have a later check out being that we unexpectedly checked in at 4am..and his reply was " well thats not my problem" was just flat out rude. Regular check out was 11am- we only needed a hour being that we had 2 small little ones with us ..he ended up allowing the later check out but was rude about it.
Room smelled like Pine Sol - dirty tub (hair in tub!) filthy carpet.
La nouveauté de séjourner dans un hôtel bateau Le rapport qualité/prix, le personnel, la taille de la chambre, le parking, le manque de commodités à bord, les formalités à l'arrivée
Bonne qualité/prix, le fair de dormir sur le Queen Mary et très palisant. Les chambres sont simples mais confortables et propres. Breakfast agréable sur le pont du navire. Bonne situation, pas trop loin de la ville, des activités touristiques et des plages. Très belle vue depuis le bateau.
L'originalité du lieu.
le charme restitué intact du chic de l'entre-deux guerres. la localisation dans le port de Long Beach
Cadre superbe bien restauré, on attendrait plus qu'il puisse quitter les quais.
Cadre exceptionnel, personnel très sympathique.
Queen Mary est un hôtel fantastique : historique, beau et très bien situé ! On a vraiment hâte d'y retourner !!!
C'est un hôtel cool et vieux paquebot de croisière. C'est une destination touristique à lui seul. Également, l'hôtel est vraiment tout près de l'héliport si vous prenez l'hélicoptère à Catalina. Dans l'ensemble, le bateau avait l'air vieux et peu fréquentées et crasseux. La salle de bains avait l'air un peu sale - peut-être seulement-âge et il y en avait disparu ampoules de certaines des installations dans la chambre. J'ai voulu celle-ci aussi comme si on remontait dans le temps, mais cela ne faisait pas trop l'expérience en semaine. Peut-être que les week-ends sont moins ?
l'ambiance générale sur le "bateau"et la cabine. vraiment très sympathique et plein de nostalgie. suite à une contamination de l'eau, pas d'utilisation de l'eau durant notre séjour, à l'exception des toilettes....pas de douche.
La localisation de l'hôtel à proximité de Disneyland, du centre de Convention et des restaurants. Le petit-déjeuné est de qualité quelconque mais à volonté.
La chambre était propre Douche séparée et lavabo un avantage supplémentaire Le petit déjeuner compris était fantastique.
Wifi fonctionnnant très mal, petit déjeuner mauvais et pas assez de place pour s'assoir dans la salle
Le confort et le personnel
Our stay at Extended Stay America- Orange County/Cypress was great! Henry at the front desk was so helpful. He called for our Taxi's and answered all our questions. There was another gentleman at the front desk too that was great! Upon check out..Again, I didn't get her name either but she was sweet and even gave us a discount! All in all everyone there was extremely polite and helped us with every need. A very nice housekeeper took very good care of us. I enjoyed our stay and will and have told others about our experience. We will definitely be using you for our future trips! Thanks for making us feel right at home! Sincerely, Michael & Jayne LaFavor Maybe some stronger coffee.But everything was else was most satisfying.
Hotel was clean and had a good value for the money. It is a typical bugdet hotel. However if you choose the hotel for Disneyland trip be sure you have the car. It is nearly impossible to walk to Disneyland from the hotel. But if you have the car it is just a 5 minute drive. As for the employees they were really helpful. Free wi-fi and parking is a plus.
Good experience for the price, comfy, quiet, easy check in, easy check out. Might want to bring a blanket and your own pillow, our bed blanket had stains on it and I never trust the hotel pillows.
It had a refrigerator and microwave in the room. close to Disney and Knots. The fact that we got pulled over driving out of there and the cop telling us it was not the best place to stay and checked to see if our car was stolen.
Location is close to freeways and airport The room had an odor. However was generally clean
The htl wifi hve to be reset most of the time. We hve to call d reception to reset d wifi. The room is clean but d only thing abt my htl rm during my stay is dat it smell of urine. My fren will stand far away everytime I open my room door. Lucky I was there only at nite n was away in d day. But pls can u do sumthing wz d smell. D smell stick on my luggage wen I rtn hme. I do hope to rtn to yr htl nxt time. N also if can hve more choices n diff menu everyday for d breakfast.
Le calme ,la piscine et aussi un matelas trés trés agreable
On a changé de chambre rapidement et avons été surclassés en chambre avec balcon à cause d'inondations. Aussi le petit déjeuner La première chambre qu'on a eue était innondée
La clim ne marchait pas Ensuite, l'eau n'était pas disponible dans la douche Sale et il y avait une mauvaise odeur
Belle piscine et beau paysage. Près des attractions et des magasins. Il est évident que les propriétaires travaillent à améliorer l'aspect et l'ambiance de l'établissement. Travaux en cours, donc poussière /odeur constante (ennuyeux mais compréhensible). Le personnel de ménage est arrivé le premier jour à 14:45 pour nettoyer/faire la chambre. Un peu tard dans la journée. Nous étions déjà rentrés de Knotts Berry Farm et prêts à nous détendre. le buffet de petit-déjeuner est au mieux médiocre.