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The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast. The hallway & carpets are looking a bit old & worn.
Très rapide au Le check-in système un peu lent
Le Lobby principal est agréable et des articles de toilette étaient de super qualité Le personnel de la réception était petit et désagréable. Chambres démodées qui auraient besoin d'un peu de rénovation.
Les équipements et l'ambiance étaient parfaits. Le personnel était sympa. La piscine était bondée, alors une autre piscine serait appréciable.
L'hôtel est bien situé Tout le reste était nul.
La décoration était agréable quand on est arrivé à l'intérieur de la chambre Ils n'ont nettoyé notre salle de bain qu'une seule fois pour un séjour de 2 jours
Nous avons particulièrement apprécié le spa pour se détendre après des heures passées à Dysneyland. Pratique :achat des tickets pr Dysneyland Hôtel immense et totalement anonyme. Un peu éloigné de Dysneyland (20mn de marche) ou navette à 4 dollar/jr et par personne.
La moquette de la tour jardin est sale.
Près du parc Disney La chambre avait une odeur
Très bon hôtel avec une excellent jardin. Idéalement situé près du parc d'attractions Disney. Nous pouvions voir les feux d'artifice depuis notre chambre. Le lavabo de la salle de bain et la douche ne s'évacuaient pas.
Ils ont le personnel excellent et tout l'hôtel était très propre à l'intérieur Le prix du restaurant était trop cher pour une famille
Les lits étaient très confortables Les salles de bain étaient très petites
Les chambres sont spacieuses, propres et confortables. C'est génial de pouvoir prendre une navette gratuite pour aller et revenir de Disneyland, à deux minutes de l'hôtel ! Le petit déjeuner, qui était n'était pas compris dans le prix et était un peu cher pour une famille de 4 personnes.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
La chambre était grande avec un beau lit king size et un bon lit queen size. La chambre était froide et le chauffage ne marchait pas très bien. Le quartier était un peu bruyant.
La chambre n'était pas propre. , Il y avait des cheveux dans la douche des clients précédents et j'ai trouvé un cafard dans la chambre
Breakfast was great employees were nice and courteous the rooms were clean and parking was easy and right in front of my room What i didnt like was the tv it was outdated and the cable sucks got like 8 channels terrible
Staff is always nice. Rooms are always neat and clean. Very good facility and stay for the price. Sometimes things are broken. On this particular stay, the tub faucet dripped water when it was off, the tub drain cover was detached, and one of the outlets (the most important one by the bed) didn't work. I know they just remodeled the rooms here, which they look nice, but they should've added those lamps with the outlets on there.
Rooms could have been cleaner especially bathroom and tub. Construction to balcony incovenient to getting to the room. and really no wear to put the clothes unless you hung some of them.
Rooms were clean, large, & sparse. Wifi was very slow.
Nothing this place is gross and the grounds are dirty and broken down Rooms are dirty tv's are old and broken changed my room 3 times pictures are fuzzy and the screen is green I didn't feel safe staying there the maid kept coming in the room for no reason
I didn't like the hidden fees upon check in.
Loved the location. Literally right next door to knotts berry farm and there was a mall across the street as well. Staff was awesome and rooms were super CLEAN. That's all I could ask for. The souvenir shop was never open.
It was comfortable, clean and spacious. It was reasonably price for being so close to Knotts Berry Faem & Disneyland!! N/A
The bed was comfortable. There was no comforter on the bed, instead there was a warm blanket between 2 sheets. I really liked that, knowing that hotels are not required to wash their comforters. The walls were thin and could here the people next door getting busy at 4 in the morning. The shower was AWFUL, there was no pressure, midway through the shower I was ankle deep in water, half of the pressure was coming out of the faucet rather than the shower head and the shower head was old and crusted over with calcium. The breakfast was lack luster
I was left alone. I tried to shorten my stay due to an emergency and had to cut a day; your staff basically told me oh well, too bad.
Clean and spacious Thicker bed comfortable, refrigerator, and updated TV with more channels
Location only The room stated non smoking and the room smelled like smoke horrible review
Le service est excellent et le personnel était très sympathique et gentil.
hotel bien situé et proche de Disney Land. La piscine est un plus pour les enfants. La qualité des 2 restaurants de l'hotel n'est pas trés bonne. L'acceuil du restaurant pour le petit dejeuner est médiocre.
Frais supplémentaires pour Internet
Le personnel est sympathique. La chambre était très grande. Très propre. Tout avait l'air neuf. Les jardins étaient géniaux, dont une piscine et un spa. Très belle salle de gym. On peut facilement aller à pied à plusieurs bons restaurants. Chaque fois que je vais à Anaheim je reviendrai ici. La chambre sentait un peu le renfermé lorsque je suis entré. Probablement parce que le jour avant il y avait une grande pluie et vent tempête. Rien de mal, je l'ai juste remarqué. Le stationnement libre-service pourrait être un cauchemar. Le parking était complet, mais j'ai eu de la chance, quand je suis arrivé il y avait quelqu'un près de la façade de l'hôtel qui partait.
L'emplacement était génial. Le jet de la douche pourrait être un peu rénovées.
Bien situé, bon rapport qualité/prix, services. Les lits étaient très bruyants, les oreillers étaient inconfortables
L'originalité du lieu.
Cadre exceptionnel, personnel très sympathique.
Le Queen Mary est un endroit agréable où séjourner. Mon ami n'était jamais allé sur un bateau de croisière et c'est une alternative amusante sans vider le compte en banque.
Ambiance historique, Le mur de la salle de la douche s'effritait. Il semble que les chambres ne sont pas bien entretenues.
Nous n'avons pas réalisé l'hôtel était en fait le Queen Mary. Je croyais que l'hôtel était basé sur la terre avec une vue sur le bateau. Intéressant. Le parking était très déroutant. Les panneaux de signalisation mobiles indiquaient le mauvais sens sur les routes en sens unique.
Bonne qualité/prix, le fair de dormir sur le Queen Mary et très palisant. Les chambres sont simples mais confortables et propres. Breakfast agréable sur le pont du navire. Bonne situation, pas trop loin de la ville, des activités touristiques et des plages. Très belle vue depuis le bateau.
l'ambiance générale sur le "bateau"et la cabine. vraiment très sympathique et plein de nostalgie. suite à une contamination de l'eau, pas d'utilisation de l'eau durant notre séjour, à l'exception des toilettes....pas de douche.
C'est un hôtel cool et vieux paquebot de croisière. C'est une destination touristique à lui seul. Également, l'hôtel est vraiment tout près de l'héliport si vous prenez l'hélicoptère à Catalina. Dans l'ensemble, le bateau avait l'air vieux et peu fréquentées et crasseux. La salle de bains avait l'air un peu sale - peut-être seulement-âge et il y en avait disparu ampoules de certaines des installations dans la chambre. J'ai voulu celle-ci aussi comme si on remontait dans le temps, mais cela ne faisait pas trop l'expérience en semaine. Peut-être que les week-ends sont moins ?
La nouveauté de séjourner dans un hôtel bateau Le rapport qualité/prix, le personnel, la taille de la chambre, le parking, le manque de commodités à bord, les formalités à l'arrivée
J'ai bien aimé aussi l'histoire du navire, la commodité de son emplacement et le personnel était sympa et courtois. Le lit et les draps étaient de bonne qualité ainsi que de serviette de bain. Les murs étaient très fins, on pouvait entendre les voisins. Certains endroits dans le couloir sentait le renfermé mais c'était inévitable.
Cadre superbe bien restauré, on attendrait plus qu'il puisse quitter les quais.
Queen Mary est un hôtel fantastique : historique, beau et très bien situé ! On a vraiment hâte d'y retourner !!!
I LIKED THE QUICK WAY THE STAFF SENT EXTRA TOWLES. GOOD PRICE FOR THE ROOM WASNT CRAZY ABOUT HAVING TO SHOW A COUPON BEFORE YOU WERE ALLOWED TO GET A PASTRY AND COFFEE
People are fun and helpful To short of stay
The bed was amazing. It was king size and it was perfect for myself, boyfriend and 5 year old son. I liked that there was a fridge and microwave. It was in handy since our visit was for Disneyland. It is only 10 mins away from Disneyland. I would recommend staying here. Towels were rough
Young couple from So Cal staying and attending the Pirates Dinner Adv. Basic motel. Was surprised with the price because at the time it was the same as others like Howard Johnson, Knights Inn, Travelodge, etc. especially for the location. Only stayed a night but it was a comfortable stay. Had a fridge, but no microwave or coffee pot which was fine for us and I don't believe it was in the description anyway. Breakfast consisted of cereal, juice, toast, & muffins. At check in the clerk said breakfast was served every morning but be honest for a Days inn I thought it would be a more...complete? breakfast option then what was listed. Anywho, if in the area again and price was the same I'd stay again. Nothing really to complain about.
We checked in and went for dinner husband tried to pay he didn't have his card or ID the receptionist didn't give him back his card or Id . We confront the reception n he said speak to manager in the morning. My husband left early to work I stayed so at the time of check out they said my husband had to be there n they made a big deal I spoke to manager she said same thing so my husband called n they argued but she said she wud look into the situation n would call him back but she never called back . Also the noise of the freeway was too much
very reasonable price, close to the interstate. Staff was very rude. Very upset that I would bother them by asking to check in while they were talking on their iphone. housekeeping never showed up. bed covers had holes in it. Room was just old and outdated.
THE LOCATION WAS GREAT RIGHT OFF THE FREEWAY WAS EASY TO GET AROUND AND THE ROOMS WHERE ALWAYS CLEAN NOTHING IT WAS A GOOD STAY
I liked the location and have been getting a great price thru kayak. Although this weekend the price has doubled Nothing. It serves it's purpose
no hot water one day
House keeping was done well. there was free breakfast and lobby computer was a bonus. i guess we got what we paid for. our room smelled of smoke and chlorine even though we dont smoke and didnt swim in the pool our entire stay. location too close to freeway and walls too thin. I would not pay more than 55 dollars a night
I've stayed there a few times and never had problems This time was put on a different side close to the restaurant next door and for 2 straight nights in a row the stupid place had Indian music blaring till passed 3 am could not sleep Also my door would close correctly and the ac barely worked Not sure if I'd go back
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
Le personnel est sympa. Bon rapport qualité/prix. La chambre était bien. Le petit déjeuner a besoin d'être amélioré. Il n'y avait plus de la fourche et du jus d'orange. Assez loin à pied du centre-ville Disney.
Le petit-déjeuner Prix Bien situé
La chambre était propre Douche séparée et lavabo un avantage supplémentaire Le petit déjeuner compris était fantastique.
La localisation de l'hôtel à proximité de Disneyland, du centre de Convention et des restaurants. Le petit-déjeuné est de qualité quelconque mais à volonté.
Le confort et le personnel
Wifi fonctionnnant très mal, petit déjeuner mauvais et pas assez de place pour s'assoir dans la salle
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.