SpringHill Suites by Marriott Los Angeles Burbank Downtown

Poor sound insulation + ineffective staff members

Points positifs : New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect.

Points négatifs : Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.