Avis des clients
Note globale
9,1 Excellent
Basé sur 70 avis
Note générale
9,0
Propreté
9,3
Confort
9,1
Prise en charge/Retour
9,0
Rapport qualité/prix
9,0
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Voitures de location à Burbank - Avis et annuaire des agences
Agences
╳
Airport Van
Agences à Burbank
2627 N Hollywood Way
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Burbank
2501 N Hollywood Way Suite 4
+1 747 200 6154
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,8
Points positifs : Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.
Points négatifs : Long walk from terminal to desk, with moving walkways inoperative that day.
avis de
-
2,0
My reservation was sent to the wrong location
Points négatifs : They were all sold out of cars and I had to walk to another facility to book another reservation.
avis de
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4,4
Poor Customer Service
Points négatifs : I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.
avis de
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10,0
Points positifs : Easy pick up and drop off as well as excellent value.
avis de
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5,6
Points négatifs : I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!
avis de
-
10,0
Points positifs : Great price and quick service, just a great experience
avis de
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10,0
Excellent value
Points positifs : I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !
avis de
-
10,0
Exactly what I wanted.
Points positifs : Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?
avis de
-
9,6
Great customer service!
Points positifs : When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!
Points négatifs : When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.
avis de
-
6,4
Troubles All Around
Points positifs : * The car was clean and filled with gas.
Points négatifs : * Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).
avis de
-
10,0
Points positifs : Self-service kiosk is a wonderful! I was in/out in no time!! No hassle on the type of vehicle. Very efficient. Thank you Alamo.
avis de
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10,0
Points positifs : awesome customer service
avis de
-
8,8
Points positifs : Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.
Points négatifs : Long walk from terminal to desk, with moving walkways inoperative that day.
avis de
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10,0
Points positifs : Easy pick up and drop off as well as excellent value.
avis de
-
10,0
Points positifs : Great price and quick service, just a great experience
avis de
-
10,0
Excellent value
Points positifs : I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !
avis de
-
10,0
Exactly what I wanted.
Points positifs : Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?
avis de
-
9,6
Great customer service!
Points positifs : When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!
Points négatifs : When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.
avis de
-
10,0
Points positifs : Self-service kiosk is a wonderful! I was in/out in no time!! No hassle on the type of vehicle. Very efficient. Thank you Alamo.
avis de
-
10,0
Points positifs : awesome customer service
avis de
-
2,0
My reservation was sent to the wrong location
Points négatifs : They were all sold out of cars and I had to walk to another facility to book another reservation.
avis de
-
4,4
Poor Customer Service
Points négatifs : I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.
avis de
-
5,6
Points négatifs : I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!
avis de
-
6,4
Troubles All Around
Points positifs : * The car was clean and filled with gas.
Points négatifs : * Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).
avis de
Avis sur Avis
Agences
╳
Avis
Agences à Burbank
2501 North Hollywood Way
+1 818 565 1169
2509 West Olive Avenue
+1 818 972 2660
Avis des clients
Note globale
7,6 Bien
Basé sur 28 avis
Note générale
7,5
Propreté
7,7
Confort
7,8
Prise en charge/Retour
7,6
Rapport qualité/prix
7,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Horrible!!!
Points positifs : Nothing
Points négatifs : Customer service is horrible on the phone Supposed to pick up the car at Burbank downtown but no one is there
avis de
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10,0
Very good experience
Points positifs : We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.
avis de
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4,0
Car wasn't thoroughly checked through
Points négatifs : Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.
avis de
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10,0
Excellent Experience
Points positifs : Easy, quick and courteous staff as well as a great vehicle!
Points négatifs : Hard to find.
avis de
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2,0
Bait Switch
Points négatifs : Quoted us $79 for the airport pick up and return. Ended up paying over $200
avis de
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10,0
Points positifs : Very fast drop off, although she checked on everything! Very nice woman
avis de
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9,2
A smooth trip
Points positifs : A smooth trip and very courteous staff
avis de
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10,0
Points positifs : Excelent
avis de
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9,6
Points négatifs : Kayak reserved a car at a downtown location, not the airport. Avis at the airport tried to fix the problem but wound up costing us more. We don't appreciate Kayaks sales strategy.
avis de
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6,0
Points négatifs : Kayak allowed me to book a car for pick up at 4pm when the Avis location closed at 4pm. I arrived at 4:30 and had to *beg* to get a car.
avis de
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2,0
Points positifs : I'm a tourist, they asked me for a credit card! Someone should tell them that no tourist has a credit card I missed my hotel reservation bcz I didn't take the car
avis de
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5,6
Points positifs : The SUV drove fine.
Points négatifs : After being told my reserved mid-sized car was not available, I was offered the Toyota RAV4 for the same price. After leaving the airport and arriving at my destination, I discovered the dashboard was coated with dust and there was quite a bit of dog or cat hair in the rear of the vehicle. Upon returning it, the agent apologized and indicated he would not charge me for the alleged hourly overage I'd incurred.
avis de
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10,0
Very good experience
Points positifs : We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.
avis de
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10,0
Excellent Experience
Points positifs : Easy, quick and courteous staff as well as a great vehicle!
Points négatifs : Hard to find.
avis de
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10,0
Points positifs : Very fast drop off, although she checked on everything! Very nice woman
avis de
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9,2
A smooth trip
Points positifs : A smooth trip and very courteous staff
avis de
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10,0
Points positifs : Excelent
avis de
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9,6
Points négatifs : Kayak reserved a car at a downtown location, not the airport. Avis at the airport tried to fix the problem but wound up costing us more. We don't appreciate Kayaks sales strategy.
avis de
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2,0
Horrible!!!
Points positifs : Nothing
Points négatifs : Customer service is horrible on the phone Supposed to pick up the car at Burbank downtown but no one is there
avis de
-
4,0
Car wasn't thoroughly checked through
Points négatifs : Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.
avis de
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2,0
Bait Switch
Points négatifs : Quoted us $79 for the airport pick up and return. Ended up paying over $200
avis de
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6,0
Points négatifs : Kayak allowed me to book a car for pick up at 4pm when the Avis location closed at 4pm. I arrived at 4:30 and had to *beg* to get a car.
avis de
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2,0
Points positifs : I'm a tourist, they asked me for a credit card! Someone should tell them that no tourist has a credit card I missed my hotel reservation bcz I didn't take the car
avis de
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5,6
Points positifs : The SUV drove fine.
Points négatifs : After being told my reserved mid-sized car was not available, I was offered the Toyota RAV4 for the same price. After leaving the airport and arriving at my destination, I discovered the dashboard was coated with dust and there was quite a bit of dog or cat hair in the rear of the vehicle. Upon returning it, the agent apologized and indicated he would not charge me for the alleged hourly overage I'd incurred.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Burbank
2501 North Hollywood Way
+1 818 841 0447
2509 West Olive Avenue
+1 818 729 1180
Avis des clients
Note globale
7,1 Bien
Basé sur 56 avis
Note générale
7,0
Propreté
7,4
Confort
7,2
Prise en charge/Retour
6,8
Rapport qualité/prix
7,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Points positifs : Excellent vehicle and customer service!
Points négatifs : Nothing
avis de
-
3,6
Points négatifs : They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..
avis de
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2,0
Terrible
Points négatifs : I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.
avis de
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2,0
Points négatifs : People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flight
avis de
-
4,4
$200 to rent a car for less than 24 hours???
Points positifs : The car itself was great
Points négatifs : Overcharges and fee's took a $30 a day rental to $200??? Tourism fee that they said should be removed but wasn't. Fuel service charge even though I filled the the tank myself.
avis de
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2,0
Points négatifs : I understood that we had to drop the car at LAX not Burbank. I made this clear to the clerk at Mary Esther yet she did not change this.
avis de
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8,0
Points positifs : very quick
avis de
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8,0
Excellent check in
Points positifs : The line person at Burbank @ 11:30 am Sunday 12/17 helped focus me and caused me to find a couple of items under the seat etc. Very helpful.
Points négatifs : All good
avis de
-
2,0
The roadside assistance company made several mista
Points positifs : The budget employees did a nice job
Points négatifs : The roadside assistance company caused me to mids my flight and to be stranded overnight. That company called to apologize 6 days later. They offered me 75 dollars for their error but this was hardly a consolation for my missed flight, the overnight hotel required and the chaos of the situation
avis de
-
7,6
Points positifs : Easy. No surprises.
avis de
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6,0
Points positifs : Shuttles to airport ran very frequently
Points négatifs : Wait time to get car was almost 1 hour. Cost was 3 times more than what was quoted
avis de
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4,4
poorly organized
Points positifs : upgraded from full to SUV for free, and nice customer service.
Points négatifs : gave me wrong car took 45 min to leave took 25 min to return beause again they thought i was in a different car.
avis de
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8,0
Points positifs : Excellent vehicle and customer service!
Points négatifs : Nothing
avis de
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8,0
Points positifs : very quick
avis de
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8,0
Excellent check in
Points positifs : The line person at Burbank @ 11:30 am Sunday 12/17 helped focus me and caused me to find a couple of items under the seat etc. Very helpful.
Points négatifs : All good
avis de
-
7,6
Points positifs : Easy. No surprises.
avis de
-
3,6
Points négatifs : They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..
avis de
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2,0
Terrible
Points négatifs : I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.
avis de
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2,0
Points négatifs : People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flight
avis de
-
4,4
$200 to rent a car for less than 24 hours???
Points positifs : The car itself was great
Points négatifs : Overcharges and fee's took a $30 a day rental to $200??? Tourism fee that they said should be removed but wasn't. Fuel service charge even though I filled the the tank myself.
avis de
-
2,0
Points négatifs : I understood that we had to drop the car at LAX not Burbank. I made this clear to the clerk at Mary Esther yet she did not change this.
avis de
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2,0
The roadside assistance company made several mista
Points positifs : The budget employees did a nice job
Points négatifs : The roadside assistance company caused me to mids my flight and to be stranded overnight. That company called to apologize 6 days later. They offered me 75 dollars for their error but this was hardly a consolation for my missed flight, the overnight hotel required and the chaos of the situation
avis de
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6,0
Points positifs : Shuttles to airport ran very frequently
Points négatifs : Wait time to get car was almost 1 hour. Cost was 3 times more than what was quoted
avis de
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4,4
poorly organized
Points positifs : upgraded from full to SUV for free, and nice customer service.
Points négatifs : gave me wrong car took 45 min to leave took 25 min to return beause again they thought i was in a different car.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Burbank
2627 North Hollywood Way
+1 866 434 2226
Avis des clients
Note globale
7,2 Bien
Basé sur 109 avis
Note générale
7,1
Propreté
7,5
Confort
7,2
Prise en charge/Retour
7,0
Rapport qualité/prix
7,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
5,2
Did not have my selected vehicle class
Points positifs : The car worked fine, and was clean. Everything turned out okay.
Points négatifs : I made my reservation about a month in advance for a full size SUV. When I arrived at the Dollar desk to pick up the car, the agent behind the counter was unsure if they would have any in stock that day due to frequent/preferred Dollar customers getting priority on those. So I walked around the lot for an hour and checked out the other options while the agent tried to see if I could take an SUV. It turned out I had two options - pay more for a larger SUV class, or take a minivan for less money. I thought I needed an SUV for my trip, but after checking out the vans, I opted for one of them, and it worked fine for my purposes. However, I do think that if a customer makes a reservation far in advance for a certain type of vehicle, it's good practice for the company to honor that reservation. Lacking that, Dollar has proven unworthy of their customers' trust, and I will not rent from them again.
avis de
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6,4
Points positifs : Person who checked me in was not friendly. The person who received my car at the end was not much better. Very surly not happy to work here attitudes. Car was very clean and it was a good deal. But the general bad energy was such that I would not rent from dollar at Burbank again.
avis de
-
7,2
better dropoff
Points positifs : the agent was nice and drop off quick
Points négatifs : its at the airport, so its busy and cramped
avis de
-
6,0
Car rental
Points positifs : Clean car
Points négatifs : There was no windshield wiper fluid. I feel those fluids should be checked every time the car is rented.
avis de
-
9,6
Good Value
Points positifs : The price and convenience made the rental a good choice for the holiday weekend.
Points négatifs : The car had higher mileage and fewer bells and whistles than some, but was clean and ran fine and it was worth it for the price.
avis de
-
2,0
No car!
Points négatifs : If I could give negative 5 stars I would! I got to the counter and was told they had no cars. I was offered no solution and the counter clerk was very unapologetic, almost snarky. I called customer service and same thing! Just sorry you're sol! Awful.
avis de
-
2,0
No cars
Points positifs : The agent was nice.
Points négatifs : They had no cars available when we arrived and had no idea when one would become available. We were not notified of this prior to arriving. We ended up canceling our reservation and renting one booth over at fox rental cars.
avis de
-
2,0
Points positifs : None
Points négatifs : The reserved car wasn't available when we arrived. I was given two options: 1) Wait for at least 30 minutes or more to see if any thing will be available. There was no guarantee of the car size, and I might have to take a compact car instead of a full-size one that I reserved. 2) Go and rent from a somewhere else. After waiting for about 25 minutes, I decided to check the next rental counter, FOX, and was immediately given a beautiful full-size car for $39/day. One odd thing though, on the way to pickup my rental, I noticed several cars parked idly in the Dollar lot :(((.
avis de
-
4,4
Admin Fee
Points négatifs : I was visiting Texas for the first time and wasn't aware of toll roads. I just got a bill from Dollar because I had a toll fee of $20.61. Dollar charged me an admin fee of $90.
avis de
-
2,0
Reservation Didn't Matter
Points négatifs : They did not honor my reservation and told me to wait 2 hours for a car. Why let me make a resrevation online if you're not going to honor it? Kayak/Dollar should have told me there were no cars available.
avis de
-
7,2
Great car, horrible customer service
Points positifs : The vehicle was in great shape, clean, great value for price.
Points négatifs : Kiosk for Dollar rent a car was no where to be found. Sign indicated that it was on the first floor while it was actually on the 3rd. Policy states that you cannot use a debit card unless you can show proof of a return flight. Therefore, you cannot use a debit card if you live locally. This would have been good information to have before we arrived. Asked, "can we add another driver? She isn't here but we have a note and copy of her license." "Yes." After we hand over the paperwork he says "no you can't add another driver who isn't present." "But you just said we could." "No you can't." So strange. then we were sent to another floor to find the vehicle. The process took at least 45 minutes. Luckily drop off was much easier.
avis de
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6,8
Good fast service.
Points positifs : Fast service.
Points négatifs : There was no where to sit at the Dropoff area at Dollar Rental. I had to wait for someone to pick me up and I had to stand for 20 min. Put a chair or bench by the kiosk.
avis de
-
7,2
better dropoff
Points positifs : the agent was nice and drop off quick
Points négatifs : its at the airport, so its busy and cramped
avis de
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7,2
Great car, horrible customer service
Points positifs : The vehicle was in great shape, clean, great value for price.
Points négatifs : Kiosk for Dollar rent a car was no where to be found. Sign indicated that it was on the first floor while it was actually on the 3rd. Policy states that you cannot use a debit card unless you can show proof of a return flight. Therefore, you cannot use a debit card if you live locally. This would have been good information to have before we arrived. Asked, "can we add another driver? She isn't here but we have a note and copy of her license." "Yes." After we hand over the paperwork he says "no you can't add another driver who isn't present." "But you just said we could." "No you can't." So strange. then we were sent to another floor to find the vehicle. The process took at least 45 minutes. Luckily drop off was much easier.
avis de
-
6,8
Good fast service.
Points positifs : Fast service.
Points négatifs : There was no where to sit at the Dropoff area at Dollar Rental. I had to wait for someone to pick me up and I had to stand for 20 min. Put a chair or bench by the kiosk.
avis de
-
5,2
Did not have my selected vehicle class
Points positifs : The car worked fine, and was clean. Everything turned out okay.
Points négatifs : I made my reservation about a month in advance for a full size SUV. When I arrived at the Dollar desk to pick up the car, the agent behind the counter was unsure if they would have any in stock that day due to frequent/preferred Dollar customers getting priority on those. So I walked around the lot for an hour and checked out the other options while the agent tried to see if I could take an SUV. It turned out I had two options - pay more for a larger SUV class, or take a minivan for less money. I thought I needed an SUV for my trip, but after checking out the vans, I opted for one of them, and it worked fine for my purposes. However, I do think that if a customer makes a reservation far in advance for a certain type of vehicle, it's good practice for the company to honor that reservation. Lacking that, Dollar has proven unworthy of their customers' trust, and I will not rent from them again.
avis de
-
6,4
Points positifs : Person who checked me in was not friendly. The person who received my car at the end was not much better. Very surly not happy to work here attitudes. Car was very clean and it was a good deal. But the general bad energy was such that I would not rent from dollar at Burbank again.
avis de
-
6,0
Car rental
Points positifs : Clean car
Points négatifs : There was no windshield wiper fluid. I feel those fluids should be checked every time the car is rented.
avis de
-
2,0
No car!
Points négatifs : If I could give negative 5 stars I would! I got to the counter and was told they had no cars. I was offered no solution and the counter clerk was very unapologetic, almost snarky. I called customer service and same thing! Just sorry you're sol! Awful.
avis de
-
2,0
No cars
Points positifs : The agent was nice.
Points négatifs : They had no cars available when we arrived and had no idea when one would become available. We were not notified of this prior to arriving. We ended up canceling our reservation and renting one booth over at fox rental cars.
avis de
-
2,0
Points positifs : None
Points négatifs : The reserved car wasn't available when we arrived. I was given two options: 1) Wait for at least 30 minutes or more to see if any thing will be available. There was no guarantee of the car size, and I might have to take a compact car instead of a full-size one that I reserved. 2) Go and rent from a somewhere else. After waiting for about 25 minutes, I decided to check the next rental counter, FOX, and was immediately given a beautiful full-size car for $39/day. One odd thing though, on the way to pickup my rental, I noticed several cars parked idly in the Dollar lot :(((.
avis de
-
4,4
Admin Fee
Points négatifs : I was visiting Texas for the first time and wasn't aware of toll roads. I just got a bill from Dollar because I had a toll fee of $20.61. Dollar charged me an admin fee of $90.
avis de
-
2,0
Reservation Didn't Matter
Points négatifs : They did not honor my reservation and told me to wait 2 hours for a car. Why let me make a resrevation online if you're not going to honor it? Kayak/Dollar should have told me there were no cars available.
avis de
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Burbank
110 S. Victory Blvd.
+1 818 845 0202
2501 N Hollywood Way Suite 8
+1 818 558 7336
Avis des clients
Note globale
8,3 Excellent
Basé sur 36 avis
Note générale
8,3
Propreté
8,2
Confort
8,3
Prise en charge/Retour
8,2
Rapport qualité/prix
8,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
good experience
Points positifs : Friendly and fast service. They picked me up and dropped me off at the airport. The car rental from Enterprise on the web was actually the price I paid!!!
avis de
-
10,0
Points positifs : I didn't realize that they were not at the airport but the airport location coordinated with them to pick us up.
Points négatifs : My car was not ready although I reserved it a month in advance. The did not have the size I had reserved & had to give me a much larger vehicle (fortunately at the same price).
avis de
-
2,0
TERRIBLE SERVICE
Points négatifs : Terrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.
avis de
-
4,8
Points positifs : Great price. $10/day
Points négatifs : They would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.
avis de
-
8,0
Points positifs : Car cleanliness and ease of pick up and drop off
avis de
-
3,6
Car had 34,000 miles and was filthy
Points positifs : not much
Points négatifs : We spent almost an hour waiting to receive our car, which had 34,000 miles on it and stains all over the interior, as well as dents all over exterior. Never seen a rental car in such poor shape, and would definitely not rent a car from this location again.
avis de
-
10,0
Friendly Staff; Easy Rental
Points positifs : Staff was great; things were explained well
avis de
-
9,6
Points positifs : Car had just been washed. Greeting was professional as was the drop off. Both people had upbeat attitudes and a pleasure to work with. The car was great, even though I wouldn't typically choose this small type of car.
avis de
-
8,0
Points négatifs : Wasn't disclosed of different location drop off fee until the end
avis de
-
10,0
Change of plans
Points positifs : Enterprise was nice to us when we had to cut our trip short to go home 1/4 way into our trip for the funeral of my sister. They refunded most of the charge and treated us fairly when we returned the car to Burbank rather than Sacramento.
Points négatifs : The car rental places at Burbank are a long walk from the airport entrances.
avis de
-
10,0
Points positifs : Great fast service!
avis de
-
10,0
so good I kept it longer
Points positifs : It was close and convenient. And cheap. Solid rig.
Points négatifs : I had to go back to rent for longer. I called and they said go back to the rental location to extend the contract.
avis de
-
10,0
good experience
Points positifs : Friendly and fast service. They picked me up and dropped me off at the airport. The car rental from Enterprise on the web was actually the price I paid!!!
avis de
-
10,0
Points positifs : I didn't realize that they were not at the airport but the airport location coordinated with them to pick us up.
Points négatifs : My car was not ready although I reserved it a month in advance. The did not have the size I had reserved & had to give me a much larger vehicle (fortunately at the same price).
avis de
-
10,0
Friendly Staff; Easy Rental
Points positifs : Staff was great; things were explained well
avis de
-
9,6
Points positifs : Car had just been washed. Greeting was professional as was the drop off. Both people had upbeat attitudes and a pleasure to work with. The car was great, even though I wouldn't typically choose this small type of car.
avis de
-
10,0
Change of plans
Points positifs : Enterprise was nice to us when we had to cut our trip short to go home 1/4 way into our trip for the funeral of my sister. They refunded most of the charge and treated us fairly when we returned the car to Burbank rather than Sacramento.
Points négatifs : The car rental places at Burbank are a long walk from the airport entrances.
avis de
-
10,0
Points positifs : Great fast service!
avis de
-
10,0
so good I kept it longer
Points positifs : It was close and convenient. And cheap. Solid rig.
Points négatifs : I had to go back to rent for longer. I called and they said go back to the rental location to extend the contract.
avis de
-
2,0
TERRIBLE SERVICE
Points négatifs : Terrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.
avis de
-
4,8
Points positifs : Great price. $10/day
Points négatifs : They would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.
avis de
-
3,6
Car had 34,000 miles and was filthy
Points positifs : not much
Points négatifs : We spent almost an hour waiting to receive our car, which had 34,000 miles on it and stains all over the interior, as well as dents all over exterior. Never seen a rental car in such poor shape, and would definitely not rent a car from this location again.
avis de
Avis sur Fox
Agences
╳
Fox
Agences à Burbank
2501 N. Hollywood Way
+1 818 573 5533
Avis des clients
Note globale
6,0 Bien
Basé sur 51 avis
Note générale
6,0
Propreté
6,0
Confort
6,2
Prise en charge/Retour
5,7
Rapport qualité/prix
5,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Points négatifs : The drop off point was a little confusing to find.
avis de
-
5,6
Points positifs : Car was in good conditions
Points négatifs : Final price
avis de
-
5,2
Points négatifs : Not very good customer service.
avis de
-
2,0
Worst car in the category
Points positifs : Didn't like anything.
Points négatifs : Was disappointed with the car that was offered. Booked a 7 seater and 3 bags. Barely fit one bag after the back seats were up. Got a Dodge Journey that smelled like an ashtray on wheels. Won't be booking with Fox.
avis de
-
10,0
Points positifs : Fast customer service.
avis de
-
7,2
Points positifs : The car was in good condition, and the personnel at the lot were efficient and helpful. The value for money was good. Return was efficient as well.
Points négatifs : the hassle and attempts to charge me for an upgrade at the counter when the vehicle I had 'reserved' wasn't available. I ended up opting for a lower class of car at the full size rate. The hard sell on the gas used dishonest information. I left feeling disgusted with the counter agent. I will not be renting from Fox in Burbank in the future.
avis de
-
6,0
Points positifs : car got me where I needed to go, full tank.
Points négatifs : driver side door handle did not unlock, lock with key, had to lock/unlock vehicle on passenger side. quite a few dings in car, I was concerned they would charge me for one of them as the marking on the pre rental inspection was not very precise, but it was not a problem
avis de
-
2,0
WORST CAR EVER!!!!!
Points négatifs : The car was not clean. It was dirty with Ketchup stains in the center console. The interior had a strong cigarette smell. I will NEVER rent from FOX again!!!!!
avis de
-
4,8
Car was dirty and the brakes were not working properly
Points positifs : Car was roomy and ran well
Points négatifs : The title luxury was a bit of a stretch. Back up camera didn't work the interior was dirty and a little beat up. The brakes on the vehicle were not working properly and trying to get a hold of someone to address these issues were impossible
avis de
-
6,0
No cruise control
Points négatifs : We had to wait a very long time because just ONE person went to check on cars as well as mind the booth. The car didn't have cruise control! We've never had that happen with other rental companies.
avis de
-
3,6
DON'T WASTE YOUR MONEY!!
Points positifs : I liked the car, that was about it! We waited for shuttle from the airport for about 35 minutes, then additional 45 minutes at the car rental, we were quoted 379 for 11 days, and when I tried to pay with my visa they told me they would charge me $400 deposit if not paid with a credit card, the total came to $917. I almost starting crying at the front desk, we were on a budget traveling with kids to Disneyland, and I felt like they were just taking advantage of us, they ended up taking $200 off the deposit, but we still ended up paying $717, I was asked if I wanted insurance and I declined, because my insurance covers car rentals, and when I looked at the recipe she ended up charging me for insurance! I will NEVER return to them, I have learned my lesson trying to save some money, I will go through Alamo, they don't charge a deposit!
Points négatifs : Everything except for the car!
avis de
-
2,0
Broken stuff and attitude about it
Points négatifs : Air con broken, heat coming out not matter what. So rollin down the 405 for a few hours, windows down trying unsuccessfully to take a few conference calls - bummer - should have really been in those but would have been late for meeting if I pulled over. So I call FOX customer service as I'm driving to switch the car at a nearby spot, waited a half hour before hanging up once I arrived at my meeting. Return the car next day to same spot and the guy gives me heck because I could have or should have tried to trade the car or at least contact them (!) rather than ask for a refund. My company was paying for it bit it wasn't right so I tried to get a refund for my irritation and inconvenience. After dropping the car I went to service counter and after waiting in line 25 mins he gave me $23 off an $80+ bill. Poor product and very pppr customer service. I'll stick with Hertz, which had no availability that day - no wonder.
avis de
-
5,6
Points positifs : Car was in good conditions
Points négatifs : Final price
avis de
-
5,2
Points négatifs : Not very good customer service.
avis de
-
2,0
Worst car in the category
Points positifs : Didn't like anything.
Points négatifs : Was disappointed with the car that was offered. Booked a 7 seater and 3 bags. Barely fit one bag after the back seats were up. Got a Dodge Journey that smelled like an ashtray on wheels. Won't be booking with Fox.
avis de
-
6,0
Points positifs : car got me where I needed to go, full tank.
Points négatifs : driver side door handle did not unlock, lock with key, had to lock/unlock vehicle on passenger side. quite a few dings in car, I was concerned they would charge me for one of them as the marking on the pre rental inspection was not very precise, but it was not a problem
avis de
-
2,0
WORST CAR EVER!!!!!
Points négatifs : The car was not clean. It was dirty with Ketchup stains in the center console. The interior had a strong cigarette smell. I will NEVER rent from FOX again!!!!!
avis de
-
4,8
Car was dirty and the brakes were not working properly
Points positifs : Car was roomy and ran well
Points négatifs : The title luxury was a bit of a stretch. Back up camera didn't work the interior was dirty and a little beat up. The brakes on the vehicle were not working properly and trying to get a hold of someone to address these issues were impossible
avis de
-
6,0
No cruise control
Points négatifs : We had to wait a very long time because just ONE person went to check on cars as well as mind the booth. The car didn't have cruise control! We've never had that happen with other rental companies.
avis de
-
3,6
DON'T WASTE YOUR MONEY!!
Points positifs : I liked the car, that was about it! We waited for shuttle from the airport for about 35 minutes, then additional 45 minutes at the car rental, we were quoted 379 for 11 days, and when I tried to pay with my visa they told me they would charge me $400 deposit if not paid with a credit card, the total came to $917. I almost starting crying at the front desk, we were on a budget traveling with kids to Disneyland, and I felt like they were just taking advantage of us, they ended up taking $200 off the deposit, but we still ended up paying $717, I was asked if I wanted insurance and I declined, because my insurance covers car rentals, and when I looked at the recipe she ended up charging me for insurance! I will NEVER return to them, I have learned my lesson trying to save some money, I will go through Alamo, they don't charge a deposit!
Points négatifs : Everything except for the car!
avis de
-
2,0
Broken stuff and attitude about it
Points négatifs : Air con broken, heat coming out not matter what. So rollin down the 405 for a few hours, windows down trying unsuccessfully to take a few conference calls - bummer - should have really been in those but would have been late for meeting if I pulled over. So I call FOX customer service as I'm driving to switch the car at a nearby spot, waited a half hour before hanging up once I arrived at my meeting. Return the car next day to same spot and the guy gives me heck because I could have or should have tried to trade the car or at least contact them (!) rather than ask for a refund. My company was paying for it bit it wasn't right so I tried to get a refund for my irritation and inconvenience. After dropping the car I went to service counter and after waiting in line 25 mins he gave me $23 off an $80+ bill. Poor product and very pppr customer service. I'll stick with Hertz, which had no availability that day - no wonder.
avis de
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Burbank
2501 N Hollywood Way 1st Floor
+1 818 569 3565
810 S Victory Blvd
+1 818 841 8704
Avis des clients
Note globale
7,7 Bien
Basé sur 47 avis
Note générale
7,5
Propreté
7,8
Confort
7,9
Prise en charge/Retour
7,2
Rapport qualité/prix
7,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Points négatifs : The woman who was at the counter during pickup was the reason I'll never do this again with Hertz. She was pedantic, repetitive, slow. There was a line behind us and she continued to talk for 15 minutes. I wish it were simpler.
avis de
-
6,8
An hour in line for pick up
Points positifs : Drop off fast, vehiclenice
Points négatifs : Waited nearly an hour in line to pick up car. One employee watching another - trainee maybe? No relief for those in line till I came up front then called downstairs to "gold members" booth for additional assistance. Emailed manager, did not hear back.
avis de
-
2,0
Don't waste your time or money.
Points positifs : Nothing.
Points négatifs : The employees, the business model, the lack of information which results in my time and money being completely wasted. Anywhere else but hertz. Seriously, anywhere.
avis de
-
6,8
Points positifs : The initial rental was easy and good. The car drove well and was easy to return.
Points négatifs : The pickup of the vehicle was a confusing experience. The attendant kept trying to up-sell us all her products under the guise of it being the only option. I questioned the charges each time and ended up walking away only paying the amount at original booking, although it did take 3 goes and 25 minutes. I was unsure if she was being unethical or just didn't know what she was doing. The inside of the vehicle was not clean. There was no dust/dirt although there were luggage wheel track stains on the back seat and another stain on the centre console.
avis de
-
2,0
Driver license not match the credit card
Points négatifs : We couldn't rent the car because our driver licenses country didn't match our credit card country. It's not written anywhere when you book the car. They said they will refund the money but I didn't get any email till now.
avis de
-
2,0
Terrible, booked a car for Lax and was given a car at wrong airport
Points positifs : Nothing
Points négatifs : I searched a hire car at Lax and got a booking for the wrong airport! Tried to cancel and was told to talk to hertz, when I talked to hertz I was told to talk to the third party! Had to book another car and then had the money taken from my account for this booking even though I tried to cancel! Not impressed!
avis de
-
2,0
Never using Hertz again
Points positifs : They were fair and waived the fee after some stress and unhappy customers.
Points négatifs : Then came the drop off...they are closed Sundays so had to drop it off at Burbank airport. They looked at the car, handed us a bill for $100 and walked away with no explanation. Not even exaggerating. We looked at it and were confused what this $100 meant as we paid for the rental already. Turns out the place where we picked up did 2 deceitful things. 1) they lied about how much gas was in the car at pick up (THANK GOODNESS I TOOK A PICTURE OF THE GAS GAUGE) 2) they claimed we declined to choose to fill the gas tank and for them to do it. So this $100 was for gas. We showed them a picture of the gas gauge that we took when we picked it up. They said that was not what was written on the paper and corrected the mistake. They said we now owe $50. We were only a quarter tank off and refused to pay that much. We asked if we can take the car and get it filled that quarter tank we were short ( would cost us about 15 bucks). They said we could not because the car was already brought back. Now, they tried to do something nice and let it slide this time but told us next time to make sure to bring the tank of gas filled the same way we picked it up. Instead of standing there and listening to me thank him and tell him how much I appreciate that, the manager just walked away from me while I was talking. I was trying to tell him that he had just meet up for the long wait that occurred when we went to pick up our car. Very very poor customer service. I've never rented a car on my own. It's always been someone else doing the renting. Not a good first experience. I will not be using Hertz I'm the future.
avis de
-
8,8
Points positifs : The car mileage, space, power, and comfort.
Points négatifs : The counter service at Hertz was quite bad, but we got out just fine.
avis de
-
10,0
Points positifs : Nice upgrade. Thanks!
avis de
-
10,0
Points négatifs : Amazing
avis de
-
10,0
Points positifs : The convenience
avis de
-
8,0
Points positifs : Getting the car itself was pretty fast once I got to the Hertz office--the lady at the front desk was very kind and processed me quickly. After that it was a self-service type of deal, which I didn't realize going into it (meaning I had to go find my car, the key was inside, I had to inspect it without detailed instructions, etc.). It was all relatively self explanatory, though.
Points négatifs : My biggest complaint is the car I actually got. I'm pretty sure I specified a number of times that I wanted something small, didn't really need a navigation system, and what did I get? An SUV with a navigation system. I guess all the other small cars were taken? At the end I didn't mind too much, but like why ask someone what they want when you're going to give them whatever you have lying around???
avis de
-
6,8
An hour in line for pick up
Points positifs : Drop off fast, vehiclenice
Points négatifs : Waited nearly an hour in line to pick up car. One employee watching another - trainee maybe? No relief for those in line till I came up front then called downstairs to "gold members" booth for additional assistance. Emailed manager, did not hear back.
avis de
-
6,8
Points positifs : The initial rental was easy and good. The car drove well and was easy to return.
Points négatifs : The pickup of the vehicle was a confusing experience. The attendant kept trying to up-sell us all her products under the guise of it being the only option. I questioned the charges each time and ended up walking away only paying the amount at original booking, although it did take 3 goes and 25 minutes. I was unsure if she was being unethical or just didn't know what she was doing. The inside of the vehicle was not clean. There was no dust/dirt although there were luggage wheel track stains on the back seat and another stain on the centre console.
avis de
-
8,0
Points positifs : Getting the car itself was pretty fast once I got to the Hertz office--the lady at the front desk was very kind and processed me quickly. After that it was a self-service type of deal, which I didn't realize going into it (meaning I had to go find my car, the key was inside, I had to inspect it without detailed instructions, etc.). It was all relatively self explanatory, though.
Points négatifs : My biggest complaint is the car I actually got. I'm pretty sure I specified a number of times that I wanted something small, didn't really need a navigation system, and what did I get? An SUV with a navigation system. I guess all the other small cars were taken? At the end I didn't mind too much, but like why ask someone what they want when you're going to give them whatever you have lying around???
avis de
-
6,0
Points négatifs : The woman who was at the counter during pickup was the reason I'll never do this again with Hertz. She was pedantic, repetitive, slow. There was a line behind us and she continued to talk for 15 minutes. I wish it were simpler.
avis de
-
2,0
Don't waste your time or money.
Points positifs : Nothing.
Points négatifs : The employees, the business model, the lack of information which results in my time and money being completely wasted. Anywhere else but hertz. Seriously, anywhere.
avis de
-
2,0
Driver license not match the credit card
Points négatifs : We couldn't rent the car because our driver licenses country didn't match our credit card country. It's not written anywhere when you book the car. They said they will refund the money but I didn't get any email till now.
avis de
-
2,0
Terrible, booked a car for Lax and was given a car at wrong airport
Points positifs : Nothing
Points négatifs : I searched a hire car at Lax and got a booking for the wrong airport! Tried to cancel and was told to talk to hertz, when I talked to hertz I was told to talk to the third party! Had to book another car and then had the money taken from my account for this booking even though I tried to cancel! Not impressed!
avis de
-
2,0
Never using Hertz again
Points positifs : They were fair and waived the fee after some stress and unhappy customers.
Points négatifs : Then came the drop off...they are closed Sundays so had to drop it off at Burbank airport. They looked at the car, handed us a bill for $100 and walked away with no explanation. Not even exaggerating. We looked at it and were confused what this $100 meant as we paid for the rental already. Turns out the place where we picked up did 2 deceitful things. 1) they lied about how much gas was in the car at pick up (THANK GOODNESS I TOOK A PICTURE OF THE GAS GAUGE) 2) they claimed we declined to choose to fill the gas tank and for them to do it. So this $100 was for gas. We showed them a picture of the gas gauge that we took when we picked it up. They said that was not what was written on the paper and corrected the mistake. They said we now owe $50. We were only a quarter tank off and refused to pay that much. We asked if we can take the car and get it filled that quarter tank we were short ( would cost us about 15 bucks). They said we could not because the car was already brought back. Now, they tried to do something nice and let it slide this time but told us next time to make sure to bring the tank of gas filled the same way we picked it up. Instead of standing there and listening to me thank him and tell him how much I appreciate that, the manager just walked away from me while I was talking. I was trying to tell him that he had just meet up for the long wait that occurred when we went to pick up our car. Very very poor customer service. I've never rented a car on my own. It's always been someone else doing the renting. Not a good first experience. I will not be using Hertz I'm the future.
avis de
MCar
Avis sur MCar
Agences
╳
MCar
Agences à Burbank
2503 North Hollywood Way Suite 2213
+1 818 641 5250
2612 N Hollywood Way
+1 818 641 5250
Avis des clients
Note globale
8,9 Excellent
Basé sur 31 avis
Note générale
8,8
Propreté
9,1
Confort
9,1
Prise en charge/Retour
8,8
Rapport qualité/prix
8,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
3,2
Slow
Points positifs : The car was clean.
Points négatifs : Check in & check out process was slow as they were understaffed. Spencer T. helped me at the registration counter & he was incredibly RUDE & DISRESPECTFUL. Also, the car wasn't ready when I went to pick it up. They also overcharged for an extra day. #NotFair
avis de
-
10,0
Great car and service, smelly perfumed cleaning solution
Points positifs : The service and location were both great. The car was new and got great gas mileage. We loved the video footage of the inspection and the convenience of there website and billing.
Points négatifs : There was an incredibly strong, perfume type of cleaning smell. We had to drive with the windows down or it would cause headaches. It was so strong, you could smell the overpowering solution through the trunk while standing behind the car.
avis de
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10,0
Great Car
Points positifs : I like that fact that, to my surprise, I received a Toyota (which was/is a gas saver). The car drove very smoothly. No issues or problem. The service agents were kind, all throughout my check in, rental car pick up, and return.
Points négatifs : No issues whatsoever
avis de
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8,8
Some good, some not
Points positifs : The sonata had 36000 miles on it but drove so well. Didn't think I would like it and was pleasantly surprised.
Points négatifs : Rental agents were like zombies. No personality. No smiles. Kinda a bummer. Our check in man was much better. Smiled and glad to see us.
avis de
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5,6
Points négatifs : Fees and more hidden fees
avis de
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10,0
Points positifs : First time renting a car. It was great overall. Quick in and out. Bought full coverage so I didn't have to worry about a single thing.
avis de
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6,8
Points positifs : Price for car
Points négatifs : I could not adjust the side mirrors on either side. This was dangerous.
avis de
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10,0
Points positifs : Fast, in and out in less than 5min. Great and friendly service. Will rent from m car in the future.
avis de
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10,0
Super efficient ($ & time)
Points positifs : SWA flight was delayed (as usual) until close to 11PM which is closing time for the rental desk. Called the front desk with advanced notice and was assured that someone would be available to provide my car. Upon arrival, super quick checkout process. MCar is located on site at BUR. All receipts emailed. Damage check was done via video and emailed. Very impressive. Brand new Nissan Versa was top shape. Great economy car. Return was equally easy and fast. No paper trail, everything emailed. Best part - MCar was the cheapest by far, reserved 48 hrs in advance. Welcome to the future.
Points négatifs : Nothing, would rent again from the BUR location.
avis de
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2,0
Points positifs : Absolutely nothing. The worst experience I have ever had.
Points négatifs : From the beginning of my transaction the customer service was simply nonexistent. I will never rent from this company again, and will forever be an Enterprise customer. I was disgusted in the lack of willingness to help.
avis de
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10,0
great car, great rate
Points positifs : friendly, helpful, courteous, professional service
avis de
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10,0
Points positifs : I was not able to rent the car as at the last minute I misplaced my driver's license but the staff was so nice and let me cancel my reservation without penalty. Very easy to reach.
Points négatifs : No complaints.
avis de
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10,0
Great car and service, smelly perfumed cleaning solution
Points positifs : The service and location were both great. The car was new and got great gas mileage. We loved the video footage of the inspection and the convenience of there website and billing.
Points négatifs : There was an incredibly strong, perfume type of cleaning smell. We had to drive with the windows down or it would cause headaches. It was so strong, you could smell the overpowering solution through the trunk while standing behind the car.
avis de
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10,0
Great Car
Points positifs : I like that fact that, to my surprise, I received a Toyota (which was/is a gas saver). The car drove very smoothly. No issues or problem. The service agents were kind, all throughout my check in, rental car pick up, and return.
Points négatifs : No issues whatsoever
avis de
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8,8
Some good, some not
Points positifs : The sonata had 36000 miles on it but drove so well. Didn't think I would like it and was pleasantly surprised.
Points négatifs : Rental agents were like zombies. No personality. No smiles. Kinda a bummer. Our check in man was much better. Smiled and glad to see us.
avis de
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10,0
Points positifs : First time renting a car. It was great overall. Quick in and out. Bought full coverage so I didn't have to worry about a single thing.
avis de
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10,0
Points positifs : Fast, in and out in less than 5min. Great and friendly service. Will rent from m car in the future.
avis de
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10,0
Super efficient ($ & time)
Points positifs : SWA flight was delayed (as usual) until close to 11PM which is closing time for the rental desk. Called the front desk with advanced notice and was assured that someone would be available to provide my car. Upon arrival, super quick checkout process. MCar is located on site at BUR. All receipts emailed. Damage check was done via video and emailed. Very impressive. Brand new Nissan Versa was top shape. Great economy car. Return was equally easy and fast. No paper trail, everything emailed. Best part - MCar was the cheapest by far, reserved 48 hrs in advance. Welcome to the future.
Points négatifs : Nothing, would rent again from the BUR location.
avis de
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10,0
great car, great rate
Points positifs : friendly, helpful, courteous, professional service
avis de
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10,0
Points positifs : I was not able to rent the car as at the last minute I misplaced my driver's license but the staff was so nice and let me cancel my reservation without penalty. Very easy to reach.
Points négatifs : No complaints.
avis de
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3,2
Slow
Points positifs : The car was clean.
Points négatifs : Check in & check out process was slow as they were understaffed. Spencer T. helped me at the registration counter & he was incredibly RUDE & DISRESPECTFUL. Also, the car wasn't ready when I went to pick it up. They also overcharged for an extra day. #NotFair
avis de
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5,6
Points négatifs : Fees and more hidden fees
avis de
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2,0
Points positifs : Absolutely nothing. The worst experience I have ever had.
Points négatifs : From the beginning of my transaction the customer service was simply nonexistent. I will never rent from this company again, and will forever be an Enterprise customer. I was disgusted in the lack of willingness to help.
avis de
Agences
╳
National
Agences à Burbank
2501 N Hollywood Way Suite 2
+1 747 200 6153
Payless
Avis sur Payless
Agences
╳
Payless
Agences à Burbank
2501 North Hollywood Way
+1 818 565 5576
Avis des clients
Note globale
7,3 Bien
Basé sur 68 avis
Note générale
7,3
Propreté
7,4
Confort
7,4
Prise en charge/Retour
7,1
Rapport qualité/prix
7,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Points positifs : Car is clean, price is reasonable
avis de
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4,8
Drop off was horrible
Points positifs : The supervisor at pick up was very engaging and helpful.
Points négatifs : The drop off was horrible. There is no where at the drop of of where to drop off cars rented from Payless. I eventually found out after 20 minutes of walking around the lot that I had to go to the Budget/ Avis drop off section. How would anyone know that? Very frustrating and a waste of my time.
avis de
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9,6
A really good experience overall.
Points positifs : I originally reserved a full-size vehicle, but on arrival I was told they were out of full-size vehicles. The representative upgraded me to an SUV at no extra charge.
avis de
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6,8
Points négatifs : Super unclear where to drop off the vehicle...
avis de
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8,0
Points positifs : Customer service was great.
Points négatifs : The car was not the cleanest, but you can't beat the price.
avis de
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6,0
Points positifs : 1. got the car to drive 2. rep seemed to be nice lady, though couldn't fix issues in didn't like section
Points négatifs : 1. i rented a car for $84.42 was charged $210.81, somewhat my fault, didn't check what i signed at the time, but just because didn't expect that someone will ask me to sign for something else than what purchased. Didn't think that rent a car business depends on tricks. 2. you reserve a car, but they won't hold the car for you. i would rather prefer to pay for car and be sure that car is there waiting for me ( i was told that so the car reservations are not paid, they give the cars out and if they are sold out then they are sold out. whats the point of reservation if the car is not on hold and you pay almost triple price then promised. 3. car was fairly dirty, especially some sticky stuff spilled between 2 seats , probably some juice that had to clean myself. 4. was charged for insurance, though when rep asked i said i don't need it because my insurance covers it and i have additional rent a car insurance from american express that i'm paying with. 5. was charged for gas, though returned the car with full tank, they promised that will remove the charge. 6. when presented the contract, rep said that i'm initialing for tickets if i get, gas if i bring it empty,toll roads if i use, but never brought to my attention that price was changed from $84.42 to $210.81 and i initialed and signed the contract without checking it and the main reason was that i walked in with black messy hand from escalator handle leading to office and i was trying not to touch anything till i wash my hands. so on one hand i accept my stupidity of signing the contract without reading it, but on other hand why would someone put on table $210 contract instead of promised $84 and not even mention it?
avis de
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5,6
Signs at airport
Points négatifs : The signs to find the Payless counter is terrible.
avis de
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10,0
Quick pick up
Points positifs : Easy to get easy to drop off.
Points négatifs : Don't want to own Ford Focus. Poor pickup but cheap price
avis de
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8,0
Points positifs : The car was ready to go once we had our paperwork, and the return process was very smooth.
Points négatifs : We had to wait for the employee working the counter to return - about 10 minutes while we stood there waiting for some help. When he came back (from lunch, it appeared) he didn't even acknowledge our wait for him. Even a quick 'sorry about the wait' would have been appreciated.
avis de
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2,0
Points positifs : Worse service. Worse rental company
avis de
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2,0
They would not Honor the Confirmation
Points négatifs : I made reservation thru Kayak directly. When I arrived at the Bur airport....the guy did not show reservation on his system. I called the Payless 800# and they did show that I DID make the reservation. But the Guy refused to honor the reservation. BECAUSE HE DID NOT KNOW HOW TO MANUALLY TYPE IT IN. So after 30 mins of back and forth, I gave up and tried to get car from Budget. (DOUBLE THE PRICE for walk-in). The girl at Budget was nice to mention that she can help Payless moron to type in Manually. HE REFUSED TO TAKE HELP. I ended up paying double for incompetent person.
avis de
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10,0
Points positifs : I recently had surgery and the gentlemen gave me a ride to the Burbank Terminal as it was a long walk. Excellent service from the time I rented the car until the return.
avis de
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9,6
A really good experience overall.
Points positifs : I originally reserved a full-size vehicle, but on arrival I was told they were out of full-size vehicles. The representative upgraded me to an SUV at no extra charge.
avis de
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10,0
Quick pick up
Points positifs : Easy to get easy to drop off.
Points négatifs : Don't want to own Ford Focus. Poor pickup but cheap price
avis de
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10,0
Points positifs : I recently had surgery and the gentlemen gave me a ride to the Burbank Terminal as it was a long walk. Excellent service from the time I rented the car until the return.
avis de
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8,0
Points positifs : Car is clean, price is reasonable
avis de
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6,8
Points négatifs : Super unclear where to drop off the vehicle...
avis de
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8,0
Points positifs : Customer service was great.
Points négatifs : The car was not the cleanest, but you can't beat the price.
avis de
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8,0
Points positifs : The car was ready to go once we had our paperwork, and the return process was very smooth.
Points négatifs : We had to wait for the employee working the counter to return - about 10 minutes while we stood there waiting for some help. When he came back (from lunch, it appeared) he didn't even acknowledge our wait for him. Even a quick 'sorry about the wait' would have been appreciated.
avis de
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4,8
Drop off was horrible
Points positifs : The supervisor at pick up was very engaging and helpful.
Points négatifs : The drop off was horrible. There is no where at the drop of of where to drop off cars rented from Payless. I eventually found out after 20 minutes of walking around the lot that I had to go to the Budget/ Avis drop off section. How would anyone know that? Very frustrating and a waste of my time.
avis de
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6,0
Points positifs : 1. got the car to drive 2. rep seemed to be nice lady, though couldn't fix issues in didn't like section
Points négatifs : 1. i rented a car for $84.42 was charged $210.81, somewhat my fault, didn't check what i signed at the time, but just because didn't expect that someone will ask me to sign for something else than what purchased. Didn't think that rent a car business depends on tricks. 2. you reserve a car, but they won't hold the car for you. i would rather prefer to pay for car and be sure that car is there waiting for me ( i was told that so the car reservations are not paid, they give the cars out and if they are sold out then they are sold out. whats the point of reservation if the car is not on hold and you pay almost triple price then promised. 3. car was fairly dirty, especially some sticky stuff spilled between 2 seats , probably some juice that had to clean myself. 4. was charged for insurance, though when rep asked i said i don't need it because my insurance covers it and i have additional rent a car insurance from american express that i'm paying with. 5. was charged for gas, though returned the car with full tank, they promised that will remove the charge. 6. when presented the contract, rep said that i'm initialing for tickets if i get, gas if i bring it empty,toll roads if i use, but never brought to my attention that price was changed from $84.42 to $210.81 and i initialed and signed the contract without checking it and the main reason was that i walked in with black messy hand from escalator handle leading to office and i was trying not to touch anything till i wash my hands. so on one hand i accept my stupidity of signing the contract without reading it, but on other hand why would someone put on table $210 contract instead of promised $84 and not even mention it?
avis de
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5,6
Signs at airport
Points négatifs : The signs to find the Payless counter is terrible.
avis de
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2,0
Points positifs : Worse service. Worse rental company
avis de
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2,0
They would not Honor the Confirmation
Points négatifs : I made reservation thru Kayak directly. When I arrived at the Bur airport....the guy did not show reservation on his system. I called the Payless 800# and they did show that I DID make the reservation. But the Guy refused to honor the reservation. BECAUSE HE DID NOT KNOW HOW TO MANUALLY TYPE IT IN. So after 30 mins of back and forth, I gave up and tried to get car from Budget. (DOUBLE THE PRICE for walk-in). The girl at Budget was nice to mention that she can help Payless moron to type in Manually. HE REFUSED TO TAKE HELP. I ended up paying double for incompetent person.
avis de
Agences
╳
Rent-4-Less
Agences à Burbank
4320 W Vanowen St
(818) 847-1062
