Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,8
Points positifs : Friendly customer service
Points négatifs : The car was dirty, the windshield had so much dirt that I had to stop and clean it. The alignment was crooked. The SUV was a V8 with 24k miles and no pick up - it clearly needed to be serviced.
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10,0
Points positifs : Front desk was very friendly. Car attendant was very helpful
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8,0
Points positifs : Car was great. Very comfortable and good on gas.
Points négatifs : The Alamo check in staff was not accommodating and quite rude. The costumer service associates however were exceptional and worked with us on extending our rental.
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6,0
Points positifs : Nice car and roomy and good rental fee.
Points négatifs : It would have been nice to clean the car from inside and vacuum it, the car was dirty. Refueling gas prices is really expensive comparing to outside prices and adding tax on it is not fair .
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10,0
Very good service
Points positifs : The pickup process was very easy, and they noted that the gas tank was less than full.
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10,0
All good
Points positifs : First time driving a Kia. Loved it. Quick, easy check out and return.
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10,0
Excellent
Points positifs : The lady at the front desk at the Burbank airport for Alamo was attentive to me and has excellent customer service. She was really helpful!
Points négatifs : I didn’t like the fact that I didn’t book with Alamo since the beginning of my trip to LA
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7,2
Points négatifs : The pick up was very confusing
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10,0
Points positifs : Great easy checkin and liked picking out car in lot.
Points négatifs : Nothing. All good.
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7,2
Points négatifs : The pickup was not communicated well in the process
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8,4
Double the Insurance.
Points négatifs : I booked through Kayak and the insurance question came up. I added the insurance, but not through Alamo, but a third party. When I picked up my car, the agent told me that the third party insurance would not be honored by Alamo and I would need to take out insurance by Alamo, which I agreed to do. At the end of the day, or week, I paid twice for rental insurance, which to me was an online scam. It is disgusting that this happens!
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10,0
Fantastic
Points positifs : They upgrade the vehicule because they dont have one immidiatly
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10,0
Points positifs : Front desk was very friendly. Car attendant was very helpful
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10,0
Very good service
Points positifs : The pickup process was very easy, and they noted that the gas tank was less than full.
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10,0
All good
Points positifs : First time driving a Kia. Loved it. Quick, easy check out and return.
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10,0
Excellent
Points positifs : The lady at the front desk at the Burbank airport for Alamo was attentive to me and has excellent customer service. She was really helpful!
Points négatifs : I didn’t like the fact that I didn’t book with Alamo since the beginning of my trip to LA
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10,0
Points positifs : Great easy checkin and liked picking out car in lot.
Points négatifs : Nothing. All good.
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10,0
Fantastic
Points positifs : They upgrade the vehicule because they dont have one immidiatly
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8,0
Points positifs : Car was great. Very comfortable and good on gas.
Points négatifs : The Alamo check in staff was not accommodating and quite rude. The costumer service associates however were exceptional and worked with us on extending our rental.
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7,2
Points négatifs : The pick up was very confusing
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7,2
Points négatifs : The pickup was not communicated well in the process
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8,4
Double the Insurance.
Points négatifs : I booked through Kayak and the insurance question came up. I added the insurance, but not through Alamo, but a third party. When I picked up my car, the agent told me that the third party insurance would not be honored by Alamo and I would need to take out insurance by Alamo, which I agreed to do. At the end of the day, or week, I paid twice for rental insurance, which to me was an online scam. It is disgusting that this happens!
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4,8
Points positifs : Friendly customer service
Points négatifs : The car was dirty, the windshield had so much dirt that I had to stop and clean it. The alignment was crooked. The SUV was a V8 with 24k miles and no pick up - it clearly needed to be serviced.
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6,0
Points positifs : Nice car and roomy and good rental fee.
Points négatifs : It would have been nice to clean the car from inside and vacuum it, the car was dirty. Refueling gas prices is really expensive comparing to outside prices and adding tax on it is not fair .
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