Réservez une voiture de location chez Enterprise à Burbank

Points positifs : Staff was very nice and the process was quick.

Points négatifs : if you need a 4x4 truck don't just get a premium truck. The "premium" truck i got was the most basic thing I have ever driven.

Points négatifs : I arrived with one person being assisted at the counter and two reps behind the counter. I was told I would have to wait by rep #2 (not helping a customer) in order for him to help someone outside with an appointment (I had an appointment and person rep #2 helped arrived after I did). The representative who helped was nice and friendly for sure yet could have been much more efficient, had better training, and could have been better at explaining the charges and costs associated with my rental. Also, when this rep provided an inspection of the vehicle, I was not assured by the scratches and marks evident on the front bumper and back bumpers, as the rep did not have me sign anything demonstrating these marks/scratches were there prior to my renting the vehicle...perhaps all of this was due to sub standard training, I'm not sure. It was a below average experience. I left concerned of the costs and scratches/marks on the vehicle which were there prior.

Points positifs : My confirmation number could not be looked up by enterprise and I got there. I basically had to fight for my car at the stated price I thought I was getting.

Points négatifs : Communication between you and enterprise.

Points négatifs : Horrendous wait — even though there were only a few customers. Getting the car too as long as our flight!