Points négatifs : The outside of the car was dirty.
Points positifs : easy pick up and drop off
Points négatifs : pricing
Points positifs : Friendly staff, great service.
Points négatifs : nothing
Points positifs : Sales associate very knowledgable and very helpful
Points positifs : Very easy quick pickup with very minimal discussion of insurance and not much paperwork.
Points négatifs : Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.
Points négatifs : Horrible everything. Never rent from Thrifty again.
Points négatifs : My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport
Points négatifs : We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!
Points positifs : EASY, EASY, EASY.... Found the deal, made the reservation. Free cancelation. Didn't have to pay up front and the PRICE WAS EXCELLENT. Car performed as it was required and got great gas mileage. I'll use this service again and again.
Points négatifs : Of course, one cannot change their pick up or drop off times without HUGE increases but .... that won't stop me from renting again.
Roadside Service Never Responded
Points négatifs : We did not know that if you leave the car running (on a hot day with the AC running) it automatically locks after a minute or two. We called and were told that roadside service would respond in an hour. 3 hours later, after calling back and contacting roadside service twice, no one came to let us into the car. We had to call our credit card service and pay $59 to get someone to come out in 30 minutes and immediately unlock the car.
Points négatifs : My car was not ready when I got there
The car had problems - and it was MY responsibility???
Points positifs : not much.
Points négatifs : The car has problems, and they wanted ME to pay for towing it! (Car wouldn't shift out of 2nd gear). Obviously a faulty car, yet because I didn't buy their insurance, I was supposed to pay for having it towed to their location? Which by the way, NONE of their local locations would help. I had to take it back to the airport, drove it in second gear the whole way.
Standard (Hyundai Santa Fe ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Burbank.
Thrifty possède 1 succursale à Burbank. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.