Réservez une voiture de location chez Thrifty à Burbank

Points négatifs : My main complaint is with the billing process. It was written in my confirmation that "Thrify charged the total cost of this reservation ($85.25) to your credit card today." However, when I picked up the car I was charged an additional $21.17 in miscellaneous services charges and taxes. I have rented cars and purchased flights through Kayak for many years and have never before experienced this "bait and switch" technique. I don't know if this scam was the fault of Kayak, Thrifty or CarRentals.com but suffice to say, I won't be using any of these companies again. If I can't trust you to quote me a fair price, then we can't do business with each other.

Points positifs : Good price, easy drop off

Points négatifs : the car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increase

Points négatifs : Horrible everything. Never rent from Thrifty again.

Points négatifs : My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport

Poor Service

Points négatifs : We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!

Roadside Service Never Responded

Points négatifs : We did not know that if you leave the car running (on a hot day with the AC running) it automatically locks after a minute or two. We called and were told that roadside service would respond in an hour. 3 hours later, after calling back and contacting roadside service twice, no one came to let us into the car. We had to call our credit card service and pay $59 to get someone to come out in 30 minutes and immediately unlock the car.