Points positifs : Not many people there
Points négatifs : Allowed to make a reservation but there were no cars available. Told to come in later that day, came back and was again told no cars available even though there were several in the lot. If there are no cars available do not allow someone to make a reservation.
Points positifs : Prices were fair, convince
Points négatifs : BUR desk was understaffed. FAT staff was, well, lazy. At drop-off an Avis guy Ian paid to stand there and tell you you have to record your own mileage and fuel and walk in to the terminal to check out and get a receipt. The lady at the desk seemed put out that I already had the mileage and fuel so she couldn’t send me back to get it. Not a good look.
Points positifs : Staff at pickup were really helpful. Drop off employee was abrupt and very unfriendly.
Points négatifs : Car windows on inside were dirty and some trash from previous rental was still in the car. Disappointing. Also cost to drop off at different location was very steep. Dissapointed.
Points négatifs : i got stuck paying fot another day because there was no drop off after 6?! ridiculous.
Points positifs : We thought we had rented at the airport but it was actually at a nearby rental center. Avis airport personnel were not helpful and pushed a hard sell for products we didn't need. When we arrived (by taxi) at the correct spot, the man behind the counter was extremely helpful and pleasant. He checked us in and got us on our way quickly.
Points négatifs : First my reservation has one type of car because they don't have the car I ordered second the price change completely none release the vehicle to you you have to look for it third gas meter completely different than what in the paperwork Says and they want $10 basically for gallon I'll never come back
Points positifs : Attendant was excellent.
Points négatifs : Didn't realize the office closed at 1:00. We were lucky and made it just in time.
Points positifs : Great customer service!
Points négatifs : No problems at burbank pick-up.
Points positifs : Nothing
Points négatifs : Customer service is horrible on the phone Supposed to pick up the car at Burbank downtown but no one is there
Very good experience
Points positifs : We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.
Car wasn't thoroughly checked through
Points négatifs : Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.
Standard (Hyundai Santa Fe ou similaire) est la catégorie de voiture la plus réservée chez Avis à Burbank.
Avis possède 2 succursales à Burbank. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.