Réservez une voiture de location chez Budget à Burbank

Points positifs : Pick up was easy

Points négatifs : The car was dirty. ( insides were covered in dust and had a horrible musty smell) I needed to extend the length of the rental, but the automated phone line kept hanging up or disconnecting. I called the local office and they tried to charge me a completely different amount. I went to the office to show my receipt and he looked it up and said it was a computer malfunction. I then had to wait nearly 40 minutes to get my car. I will consider looking for other rental companies next time.

I put LAX as the starting location and Kayak changed it to Burbank.

Points négatifs : I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.

Points négatifs : I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.

Faulty Car Rentals

Points négatifs : Sent me out with a car that had an improperly mounted tire. Purchased insurance through KAYAK. Budget says I never purchased coverage and now I'm on the hook for roadside assistance for a tire I did not even pop. Worst customer service ever!

Points négatifs : They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..