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Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Les chambres sont néanmoins potables malgrè l'environnement sinistre Lamentable usine à touristes, service déplorable, pas de lounge, pas de bar, réception glaciale, localisation improbable au milieu de rien, quartier sinistre, vue sans intérêt, services inexistant, personnel de réception agressif et bureaucratique, pas de concierge, à fuir absolument.
Bon hôtel mais pas très bien situé. Chambres bien, mais pas excellentes. Le personnel était excellent.
Je n'y suis resté qu'une nuit, donc je ne peux pas vraiment dire
La chambre, l'emplacement, la qualité, et en particulier le personnel. Jusqu'aux le personnel responsable de l'entretien. Très sympathique et efficace/24. Aucun reproche faire sur quoi que ce soit.
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
la proximité de l hotel vis à vis des chutes, la chambre etait limite propre et vue sur un toit,la télé n'avait que trois chaines et le personel pas sympa du tout.
La proximité des chutes du Niagara et de la frontière canadienne L'organisation de soirée dansante au 8è étage (étage au desuus de notre chambre) sans avertissement et s'imposant à tous. Choisir les étages inférieurs en complément à la réponse suivante
la proximité des chutes et celle du pont frontiere avec le canada l'hotel a souffert du temp qui passe !!
la proximité des Chutes du Niagara, 5 mn à pieds. mauvaise insonorisation, proximité de l'aire de décollage d'un hélicoptère
Extremement bien placé à 1 minute à pieds du pont qui relie les USA et le CANADA;Le restaurant de l'hotel est ouvert 24h/24h et la cuisine y est excellente.
Great location Aging infrastructure
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
excellent small size of the room and less choices in the breakfast.
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
The hotel staff were fantastic There is nothing bad to say about it
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Dirty property and the worst front receptionist. Name was Sheela.
The place was dirty everywhere! doors and locks were broken.. and no one seemed to care about anything.
The location is fairly convenient. The front desk clerk was friendly. The entire place smelled bad. The room was filthy and some of the outlets had exposed wires. There was a cup full of cigarette ashes on the balcony of a non-smoking room. There was an adult toy in the drawer.
Nothing. Worst place ever All the staff, facilities and services
Caroline at the front desk was amazing! She tried to find us a cleaner, more comfortable room. When that wasn't possible she brought us a fan and was very apologetic for the lack of cleanliness of our room. She even offered to clean it herself! The room was outdated and dirty. There clearly had been some maintenance completed recently as there was drywall dust and white putty everywhere. Something must have been removed due to the large square of carpet that was discolored and frayed. The bathroom was dirty and we tried to touch nothing. The only reason we stayed instead of cutting our losses and going to another hotel was that it was late after a day of driving and hiking and we were getting up early so we were desperate to get to sleep.
The only good thing was the location for visiting Niagara Falls. The pictures online did not match the hotel at all. The first room I was in the lights didn't work. We were put in a different room and that one had a shower/tub that got clogged the first time it was used and I had to pull SOMEONE ELSES HAIR out of the drain. Also the staff forgot to bring me towels when I called. The people staying there seemed like drug dealers too. They were basically living there and shady people were coming and going. Not happy.
Room is big Not clean, smelly Wifi is not working
le prix chambre : besoin d'être rénové
Propre, les chambres sont confortables. Le personnel est sympa. Bon petit déjeuner buffet. Belle piscine d'intérieur.
Le prix était très raisonnable pour les commodités offertes par l'hôtel.
They owners were adorable. They made every effort to make us feel welcome!
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
Proche des restaurants Les murs etaient minces et nos voisins tres bruyants!Les sanitaires etaient vieux(robinetterie et baignoire)Le tour interne de la vasque des wc etait crades.Mon mari s'est releve pour demander aux voisins(4 jeunes) de faire moins de bruit( ils ont baisses la tele mais ont continue jusqu'a 1h30 du mat! Bof! Pas super!)Cafe degoutant(pour des francais).
Typique du Motel Américain.
Le calme, le parking;
calme, proche I 95 et donc de Boston, proximité commerces et restaurants breakfast très light, pas shampoing ni hairdryer à disposition dans la chambre,
Chambre comfortable. Piscine exterieure. Petit dejeuner. Proximite des chutes (il faut une voiture qd meme). Il y a une navette gratuite jusque au centre de Niagara toutes les heures. - Pas de salle pour le petit dejeuner, on le prend dans la chambre
Chambre propre ,la patronne est sympathique a proximité des chutes
rien de particulier sinon facile acces aux chutes avec navette gratuite il est exagéré de parler de petit dejeuner inclus . Il n y a pas de salle a manger et ca se resume a quelques vienniseries coupéés en morceaux et de cafe a prendre debout
bon rapport qualité-prix, pas loin des chutes (voiture nécessaire) choix du petit-déjeuner limité, dans le hall d'accueil
Le faible prix et la proximité de commerces et des chutes du Niagara Pas de borne internet
Le lit n'était pas confortable, tout comme les oreillers.