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Super bien situé Trop cher pour la qualité de la chambre. La chambre n'était pas aussi propre qu'on pourrait l'espérer.
C'était en plein centre-ville Et nous avions accès au parking Le lit était vraiment inconfortable. Le lavabo était fissuré. Les photos dans les chambres étaient un peu décevantes. Pour le prix de la chambre le petit-déjeuner devraient être inclus.
Le personnel de la réception était très bien. Taylor est le meilleur ! La qualité de l'hôtel était vraiment mauvaise.
Bien situé La propreté Aucun problème pour un lit cassé Miroirs sales
Très bien situé Hôtel sale, cela sentait la fumée, les lits sont horribles, aucune aide du personnel au moment de s'enregistrer, ils ne trouvaient pas la réservation
Rooms were clean and it was close to a lot of things... Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware. Paying what we did ... Wifi should be free!!!
The staff was awesome and definitely took care of us! The location is great, right at fountain square within easy walking distance of many places. The valet parking charge was kind of high at $30
It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
Comfortable, easy Very loud people on our floor slamming doors late. Security did come and address the problem quickly
Hotel was clean and very centrally located!
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
Friendliness of staff
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
Restaurant doesn't have many options for food would like to see more variety
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
The sheets were very scratchy.
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Beautiful hotel. Excellent location
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
Great hotel and was very clean. When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
Cool building with brand new rooms. Modern lobby and design throughout hotel. Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Great location. Newly renovated. Clean Cost to valet
Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful. We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.
This hotel (and the Hampton Inn beside it) iis an incredibly creative use of.the Cincinnati Inquirer historical building, offering upscale accommodations at an affordable price im downtown.Cincinnati near the Reds ballpark and other venues Noise from the sliding glass bathroom door, alhough aesthetically pleasing and space-saving, are acoustically impractical, in my estimation.
Great location, beautiful facility I asked for and was confirmed for a high floor room but was placed on the 3rd floor
Quiet, large rooms, great bar/snacks, and breakfast is huge. Best part though are the extremely friendly employees. Prices are a bit high, though well worth it once you add the free breakfast, easy parking, etc
The man that checked us in was the rudest person I have ever dealt with trying to check into a hotel room. In his words "you didn't pay me, you paid a booking site, there's nothing I will do for you." And that's after I had to wait for him to get off his cell phone to talk to me.I could have stayed anywhere for the money I spent, and to get treated like that, you can bet I'll never be back. $165 for one night and still had to pay to work there. Rude check in staff
Always love happy hour! Drinks and heavy snacks in the evening were our dinner before the big game. Breakfast the next morning was a hit. Something for everyone. Beds were comfortable. Drury has everything we needed! Great price!
Staff extremely helpful and accommodating.
Qualité moyenne pour le prix. Il n'y a pas de problème majeur. L'emplacement est tranquille et très facile d'accès. Facilement accessible, check-out rapide. Pas vraiment apprécié d'avoir à déplier le canapé-lit pour les enfants. Je m'attendais à 2 lits dans la chambre comme dans de nombreux autres motels - au lieu d'un lit double et d'un canapé-lit. Nous voulions 2 chambres l'une à côté de l'autre, et au final on se trouvait d'un côté et de l'autre du couloir, mais au moins au même étage.
Nothing, not to like. It is located in restaurant heaven and near all sorts of shopping. I did not use the bistro so can't comment on that. The staff was extremely friendly and helpful. It was pricey for my needs. I was traveling alone and stayed only one night. I could have been comfortable in something a little less expensive. It was chosen for me because of the location.
The hotel stay was very good. I was disappointed in paying $6.00/day parking fee for an unsecure lot. There was no attendant monitoring the lot to determine who was a guest and who was not. I adamantly feel this fee should be reimbursed.
The hotel is new, fresh, well appointed. Breakfast food appealing & tasty. Service A+. Beds fabulous. One sister was caught in the elevator; hotel engineer, front office mgr.,sales mgr., chef reacted with professionalism and concern. Thank you all! Somehow the directions to the hotel didn't work . We definitely missed something and had to resort to a phone's GPS after wandering through neighborhoods.
The staff Even though the reservations with Prepaid. They had a hard time finding it.
The bed was amazenly soft and I loved it. Not a thing.
This guest did not leave comments about this hotel.
1. The suite felt at home 2. WiFi networks worked with ease 3. The location, close to a major express way 4. Good price 5. Quiet 1. Hard mattress (like bedrocks from the Flintstones)
This guest did not leave comments about this hotel.
Free inlets at breakfast, super clean and quiet, spacious rooms We knew we were getting in at 4am and had called to make sure a pack and play would be waiting in our room the day before we arrived and were assured it would. It wasn't but they were very nice about trying to resolve as quickly as possible.
I didn't like being on the first floor.
It was close to the expressway and the mall. Our room smelled like someone had been living in it.
Very nice room. Very clean. Helpful staff. Our room faced the highway, so traffic sounded kind of loud.
This guest did not leave comments about this hotel.
Clean. Well outfitted. Everything worked just right. Very helpful front desk.
The rooms were great. The front desk rep on checkout day was very rude and she made me a key without checking my ID. Very Scary, training needed! The night auditors were all great! Housekeeping did not try because of my mini dachshund, most hotels do. This hotel should not be listed as pet friendly. The only possible place for your pets to use the restroom is under the interstate on a steep hill. I am not exaggerating, my animals were so afraid of noise and the hill we had to drive to a nearby pet area