Points positifs : Trip was cancelled due to the pandemic. The cancellation process was terrible and stressful. Having to wait until 3 days prior to arrival in light of this pandemic was awful
Points positifs : Easy and nice car.
Points négatifs : Nothing
Points positifs : The Mustang GT is a beautiful car and rate was great
Points négatifs : Nothing
Points positifs : Nothing
Points négatifs : Didn’t need it
Points positifs : Telephone support was excellent.
Points négatifs : People at the front desk and at the drop off point could use additional training.
Clean- Newer Car
Points positifs : Everything was great on our trip, the car was clean. The pickup counter talked me into a prepaid fuel. I shouldn't have done this. I only used half a tank. When we went to return the car the attendant took us straight to the airport. Very nice service.
had a problem with the car
Points positifs : The second car we had was fine -- not as nice as the first, but it worked and got us there. We had a problem with the first car (tire pressure warning light), but after some protests on our part (They couldn't figure out how to start the time for our new car -- they kept the original time we picked up the first car that was faulty!), they finally deducted $15 from our overall charge to compensate for additional time. Wish we'd gotten as nice a car as our first for our replacement, but at least it worked.
Points négatifs : A few miles away from the rental agency, a warning light went on and we had to go back to the airport to trade it in. It was very difficult to figure out how to do that. (I found it hard to believe this had never happened before.) We finally got another car but no one could figure out how to clock the new time out for the rental car (so we wouldn't be charged for the hour plus we had spent dealing with replacing the car). However, our insistence prompted the manager to finally take $15 off of the total price to compensate us.
Points positifs : Everything went smoothly. good customer service both the beginning and the end.
DIfficulty in returning car
Points positifs : Ease of getting car.
Points négatifs : I had to return the car by 4:00 am for a 5:00 am flight. I was provided instructions on how to return the car unattended as they did not open until 6:00 am. When I attempted to return the car the lot was closed off (with several other people waiting) and there was no entry except for another company. I was forced to park in a wrong place in order to make my flight and was charged for "towing". This would not have been an issue if their lot had been available as promised and directed.
Top notch customer service
Points positifs : Customer service. The gentlemen was friendly and gave us some options for places to visit.
Points négatifs : We up-graded our rental but the vehicle was having some issues with consistent acceleration.
Great service and best prices
Points positifs : Mejor precio de alquiler.
Points négatifs : En el momento de entrega no hay personal disponible
Out for the money
Points positifs : Car ran
Points négatifs : Car was not full of fuel when picked up after dark yet I am likely to be charged if I return it so. Car had a number of scratches but man at the gate would not leave his booth to document them. Our flight home was cancelled due to weather providing a three day delay. Thrifty showed no mercy or compassion. Charged us much more for those three days than the original contract and on top of that added an adjustment fee.
Chez Dollar, une voiture de location à Albuquerque coûte en moyenne 26 € par jour.
Standard (Jeep Patriot ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Albuquerque.
Dollar possède 1 succursale à Albuquerque. Consultez notre carte des succursales Dollar pour trouver celle qui vous convient le mieux.