Points négatifs : The cost was unbelievable and I didn’t have a choice but to pay bc I was headed out of town at that moment to my grandfathers funeral. So being blindsided wasn’t not good for a single mother. But I won’t rent here again.
Points positifs : The drop off was super easy.
Points négatifs : Waiting to confirm my online booking was longer than I would have liked.
Nice but not clean
Points positifs : everything except:
Points négatifs : Not washed at pick-up. Not cleaned out at picked up
reservation was not honored!
Points négatifs : They said that they were not taking reservations that were made that day, and that if I had a complaint, that it was not their problem as they were locally owned and could do what they want.
Points positifs : The car and service was good.
Points négatifs : I was not aware of the $200 deposit policy. It wasn't a problem but would like to have known ahead of my visit.
Your dollar goes a long way!
Points positifs : Extremely low rental prices, always have vehicles on hand, clean cars, no wait drop off and friendly customer service.
Points négatifs : Every time I rent with dollar they try and put you in a truck or or constantly try to get you to upgrade. It comes off pushy sometimes and the truck isn't ideal for a person who tells you the have to travel more than an hour away. Not a real issue but if i had to knit pick to find something negative then that would be it: and
Points négatifs : The counter was difficult to find. Also my reservation that I made on Kayak was largely ignored and I had to correct the staff of the rental price based on the Kayak receipt.
Points positifs : Beautiful truck at great price.
Points négatifs : Pickup and drop off was extremely slow. Only one person ahead on pick up and their transaction took 15 min. Return had two people there, waited 5 min then dropped key in box. Normally like to wait for reciept. Truck nice but only vehicle available and was really hoping for a fuel zipper, since it was only me and had to drive 5 hrs.
Points positifs : The gentleman at the counter was pleasant when we returned the car. Much better than when we picked up the vehicle.
Points négatifs : Woman at counter appeared to have something else to do. Was rushing us, even though there wasn't another customer waiting. Offered us option for gas that was different than the price listed on the counter. When I questioned the receipt was charging us more than the price listed on the counter, she appeared perturbed and stated curtly, that I'd be saving a "whole dollar"
Points positifs : I liked that the lot was right outside the door of the airport (no shuttle needed). I liked the actual vehicle (Jeep Renegade).
Points négatifs : The directions on my Kayak rental print out had a much lower price for the week ($178) and stated that it was off-location and I would need a shuttle. I went up to the Dollar rep and showed her my reservation and she said this was the place and did not know why Kayak had that written on there. The price ended up being $360 something. Very deceiving!
Points positifs : Serius Radio
Points négatifs : To small for alot of money
Points positifs : The customer service was excellent and friendly. The car was awesome for what I paid . No complaints! !!!
Points négatifs : NONE
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