Points positifs : Drop off was easy.
Points négatifs : It was a terrible wait when we arrived. I waited 2 hours for a car! The staff was slow and not motivated.
Points positifs : The car ran ok
Points négatifs : This location is not in the terminal as Kayak website said. There were no shuttles running and had to walk a long distance with luggage to reach the car rental. I purchased insurance and when I arrived to the counter the rep said I hadn’t and had to pay an extra $100 for it.
Points négatifs : Staff was rude, took over an hour to get my car, then after I gave the car I got a phonecall that the car was never received. The employee was very rude over the phone.
Points négatifs : They were not honest. Tried to change the price when I got to the counter. Said that I had to take full insurance because I booked a discounted rate. The. Price they offered was 3 times the amount of the rate offered online. Even worse, kayak offered full insurance coverage at $11 per day. This was not offered at the counter. The agent told me I didn’t read the fine print. I took out my phone and walked him through the booking process on kayak showing that there was no fine print. I even showed him the $11 insurance option but he wouldn’t budge on the new price.
I called enterprise and they picked me up from ez rental. They rented me the car, without insurance, and saved at 50% less than the ez quote.
Points négatifs : The company is very dishonest About charging customers a cleaning fee of 75-150 dollars! I returned a vehicle with the interior completely clean and a reasonably clean exterior And I was still charged a cleaning fee which is only to be used in the case of an extremely dirty vehicle
Points positifs : The staff was very friendly and drop off easy
Points négatifs : nothing everything was good
Points négatifs : Hidden cost
Points négatifs : This is the second time I rented and left down. Just this time was in a forigner country. I booked, paid same amount for insurance, had my personal insurance, and my credit card. All of them were presented to person in the counter, in Aguadilla Airport, Puerto Rico. He did not accepted and he had tried to sell me another package of insurance. As I denied, of course, he denied the rental. I was left on the street in a different country, 1:00 o clock in the morning. I will never rwnt deom easy rent a car anymore and not advise anybody to do so. About Allianz Insuranse, left me down when (NOT EASY TO RENT A CAR, did not accept they policy, the # they have to call for assure they police was good, never had a person and the phone call was alway direct to a web site. So both crooks! I want my money back!
Points négatifs : Although had to canceled, everything was so simple to do, from selecting the rental and to speak a rep.
Points positifs : Everything was great!!!!
Points négatifs : Too expensive compared to others companies and what they offer, the way they want you to charge for the tolls is ridiculous and way too expensive even if you don't use the tools everyday, the car has small cockroaches inside and wasn't clean, you can see nastiness everywhere.
Points négatifs : The way they want you to pay for the tolls 10$ for the activation and 8.95 a daily even of you dont use them everyday they charge you! If you buy the insurance at the counter it's 3 times more expensive than buy it online, the car had cockroaches inside and it was a little dirty.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez E-Z Rent-A-Car à Aguadilla.
E-Z Rent-A-Car possède 1 succursale à Aguadilla. Consultez notre carte des succursales E-Z Rent-A-Car pour trouver celle qui vous convient le mieux.