Points positifs : The car was nice
Points négatifs : The customer service was horrible
Points positifs : They never picked me up at the airport or answered their phone
Points négatifs : The sales representative was very misleading and continuously trying to up sell products . After we received our final invoice via email, there was a $67 charge for adding an extra driver . We were never informed about this charge . The representative simply said , maybe you should have your wife’s drivers license on file in case she wants to drive . We agreed and provided it not knowing there was a charge.
Points positifs : Staff friendly drop off easy
Points négatifs : More people at desk
Points négatifs : I called the number to be picked up and no one ever called me back. I never did get a rental car
Points positifs : No comment. A car was not received so I did not return a car here.
Wait time for pickup from airport and to pick up car was long
Points positifs : Wait time for a shuttle from the airport to car lot was quite long. We waited nearly 20 minutes. They claimed to have 2 vans running back and forth, yet in that time we didn’t see another van at all. One of the downfalls of waiting so long was that then there was a full van of people also renting cars. There was only 1 guy manning the car rentals. So everyone had to wait. It takes about 5-10 minutes per person to complete the car rental process. So you can imagine how long we waited to finally get on the road and headed towards the beach. Once we finally reached the counter and got through the process we were given a free upgrade as a complimentary birthday gift from the gentleman to myself. Car was brand new and was very nice. Overall, for the price of the rental compared with all of the choices, I will most likely give EZ rental another try next time I’m in Florida.
Points négatifs : The wait time for the shuttle and to get through the process of checking out cars with only one staff member working.
Points négatifs : Wait time for van. Didn’t answer phone.
SITUÉ PRÈS DE L'AÉROPORT ET NON À L'AÉROPORT
Points positifs : Voiture SUV neuve, impeccable pour le prix d'une écono de base. Aucune pression pour les assurances et les surplus habituellement offert pour gonfler les prix.
Points négatifs : Doit prendre une navette pour se rendre au bureau de location et retourner le véhicule à quelques kilomètres de l'aéroport. Très bon service de navette par contre.
needed to change pick up time and no one would answer or return calls.
Points négatifs : could not get ahold of anyone to change pick up time, would not hold car after my flight was canceled
Points négatifs : Contract was not clear, signed screen, not paper.
manager was not willing to discuss
no process for returns, just leave the car, no receipt, etc..
OFF site location
Points positifs : New vehicle
Drop off process was easy
Good shuttle guys
Points négatifs : Rented a SUV and got a minivan instead Got charged more taxes, $50 on top of the taxes charged from kayak purchase. When I asked the guy I checked in with how his night is, his response was, I’m here...
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez E-Z Rent-A-Car à Fort Myers.
E-Z Rent-A-Car possède 1 succursale à Fort Myers. Consultez notre carte des succursales E-Z Rent-A-Car pour trouver celle qui vous convient le mieux.
Non (selon nos données)