Points positifs : They said "no" when I asked them if they could drop me off to my hotel, which was only about two kilometers away.
Points négatifs : Better customer service
Points négatifs : Needed help getting my heavy bags to terminal
Points positifs : Force me to take full coverage insurance and told me the insurance I had purchased here was useless
Points négatifs : Honesty
Points positifs : Staff were very helpful and friendly
Points négatifs : All the tools to change the tire that blew were not present and the spare had a plug in it, which is dangerous to drive around in
The car wasn't available. . .I would like a full refund at the minimum
Points positifs : Nothing
Points négatifs : The car wasn't there!!! I had to scramble to find a new car
Points positifs : excellente servicio y buenos carros en disponibilidad..
Bait and switch
Points négatifs : Said the insurance I bought wasn’t valid. Then the price of the car rental itself has gone up. So I walked away from the reservation and dealt with cab rides through out my vacation. Not the end of the world but certainly not a positive on the car rental.
I rented an automatic.
Points positifs : The car was ok, it had a lot of miles, it was clean but it had way too many scratches all over the body.
Points négatifs : I rented an automatic transmission car and they did not had automatics, they only had manuals, Hard when you have a back problem.
They were selling cars for a higher price! To no reservation people
Points négatifs : EVERYTHING
Points négatifs : Company is hard to find and off site.
the price of the insurance doble the cost of the o
Points positifs : It was not right at the airport, but close and had shuttle service
Points négatifs : I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.
Good people, not much saving
Points positifs : Friendly staff, great vehicle, no problems at all.
Points négatifs : i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
Citadine (Hyundai i10 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Guatemala (ville).
Enterprise possède 8 succursales à Guatemala (ville). Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.