Réservez une voiture de location chez Avis à Guatemala (ville)

Points positifs : The car was ok. tires a little run down. the staff checked in ok.

Points négatifs : We purchased full collision damage waiver. When actual damage occurred on the car, we drove to avis the same day. told them about the issue and returned the car actually a day early. We were told that the insurance was not going to cover the damage with some week excuse (in fact that we had to immediately inform avis of the accident). There is no good cellular in Guatemala, so we could not call and instead drove to avis immediately. The accident did not involve any other car. ( in fact the roads are narrow and there was no possibility to hang out where we damaged the car (rocks at the side of the road). The car's functionality was not impaired at all. We were told to come back the next day (where we actually took off to return to the US), after the local manager had spoken to his supervisor. We returned the next morning, ready to take the flight. At that point the manager called his supervisor and customer service representative and then told us that the CDW would not cover because we had not immediately called (which was impossible). Needless to say, we will fight line of argumentation. It is just very frustrating to have purchased this kind of "peace of mind" insurance only to find out that the contract seems to be illusory. Will definitely not rent from avis again and very upset about their gamble.

Points négatifs : Truck was in very poor and dangerous mechanical condition. Engine kept going dead in heavy downtown traffic. Almost had several accidents. The attendants were very nice. I don’t think they knew the condition of the truck! The truck needs to be taken out of service immediately unto it is repaired!!!

Points positifs : Price was not what I had been confirmed hidden fees

Points positifs : It was a nice driving economical late model truck though not a full size like was pictured on the reservation.

Points négatifs : It took over an hour in the office to receive the vehicle and we were charged more than the printed agreement/reservation I had in hand. Worst of all upon return they billed me for the windshield because of a little chip we couldn't prove one way or the other. I wonder how many times that windshield is paid for?

Points positifs : One of the only car rental agencies at the GUA Airport

Points négatifs : Not charge you for insurance when you already have a third party insurer.

Points négatifs : No one was at the airport desk and you are required to go fine their site. The agents did not speak or understand English very well and the while check in procedure took a very long time and they kept asking me to sign blank charge forms. The car was not as promised but was s very basic old Hynudai

Points positifs : I did not like how Avis Guatemala obligate me to buy their insurance at the price they want. They did not accepted the insurance I bought through Kayak at the moment I did the reservation.

Points négatifs : When I did the reservation through Kayak I bought a car insurance “Allianz Global Assistance” at the moment of the check in in Avis Guatemala, the person mentioned that insurance is not valid in the country and I MUST pay for their insurance coverage if not I can’t rent the car. Bad experience.

Horrible service

Points positifs : The car was ok

Points négatifs : 35 minutes to check the car and all the scratches it had. But never the tires. $1000 deposit. Had to put premium gas. Then when I returned the car they found what they say was a tiny bump on the right rear tire and charged me $108 USD for it. They didn't release my deposit until I call them directly 3 days later. A call that cost me $36. Also was told the tire would be inspected by a professional the next day and then it would be determined if I pay or not. But I was still at the airport that evening when I got the receipt for the tire. So it was never inspected. Like I said I had to call directly because it is a franchise and they just gave me the round around. I will never rent with AVIS again.

Invented random fees

Points négatifs : Ended up walking away from my reservation. When I pointed out that the fees were already included in the total I was quoted, the employees became shifty and came up with a random airport tax/fee that doesn't exist. They quoted me one amount for a deposit, then they changed their minds because the rental is an SUV. I had no confidence left, so I walked away and rented from another rental company.

They ignored my reservation

Points négatifs : I reserved early because of the season. When we arrived they acknowledged our reservation but simply said they didnt have any cars. I thought the point of a reservation was precisely so there would be a car.