Points positifs : nothing!
Points négatifs : worst experience ever! staff on airport road naples south was RUDE, NON HELPING, IGNORED CONVERSATION, NO CAR READY AS BOOKED, MALE STAFF WAS SNARLING BAD LANGUAGE AND REMARKS; I WILL NEVER WALK IN YOUR FACILITY AGAIN!!!!
Points positifs : Everyone was friendly, car was in excellent condition, and pick up and drop off was very easy
Points positifs : Staff has always been helpful and friendly and very accommodating with vehicle needed..
Points négatifs : Nothing, very satisfied.
Points positifs : Called the enterprise office when 15 minutes away to say we might be a few minutes late and asked for options (could they wait a few minutes or leave the keys?) A very unfriendly person called Emerson replied 'you will have to come back tomorrow'
Points négatifs : All unhelpful Emerson had to say was 'I'm sorry but we have to close at that time, we will be happy to help you tomorrow - but his attitude was so negative we cancelled the booking and went to Avis.
Points positifs : Deanna was a delight! Top to bottom! Super professional and happy. I needed to extend the rental a day. She had given me her card so I could easily call and she was completely accommodating. Great experience!
Points positifs : The staff was friendly. There wasn’t a compact car for us so they gave us a mini van for the same price which worked out great since we had 7 people.
Points négatifs : We got there at 10 am and we were the 2 nd ones in line. Within 5 minutes 7 other customers walked in. Some of them were high maintenance but the staff did a nice job of handling them. After waiting an hour we were the last ones to get a car and all the people who came in behind us had left.
Points positifs : My service/customer rep Jhony was very friendly and helpful.
Points négatifs : The car could have been cleaned
Great service, great cars!
Points positifs : Excellent service and great truck for a very good price.
Points négatifs : They didn't have the car we reserved and never called us
Points positifs : I enjoyed the drivability of the car and the look of the car. It was clean inside and out and everything worked as it should.
Points négatifs : I had to wait for it when I went to pick it up for about 45 mins. It had some scratches and a small dent, but nothing major. The trunk area was very dirty as if someone was hauling yard materials like mulch.
Points positifs : The Naples staff was very professional and exceeded my requests and demands. I requested a Stow & Go minivan and they provided a low mileage unit.
Points négatifs : Nothing.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Naples.
Enterprise possède 7 succursales à Naples. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)