Points positifs : No problems from beginning of rental till I turned the car back in.
Points négatifs : A little discount for turning the car in several days early.
Points positifs : Service & manager
Points positifs : The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR.
I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Points négatifs : They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
Points positifs : the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Points négatifs : I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
Points positifs : Very easy drop off.
Points négatifs : Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
A Pleasant Experience
Points positifs : The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
Points négatifs : Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
Points négatifs : They said they would email me a receipt and never did.
Points positifs : Nothing
Points négatifs : No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
Points positifs : The competence of the customer service agent.
Points négatifs : Is a Versa an intermediate size car?
Points positifs : prompt service
Points positifs : The rep at the location was great.
Points négatifs : 5 minutes after renting the inner tire well fell off the car. 40 minutes on the free way and the number started flapping. I had to tape it up.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Naples.
Dollar possède 2 succursales à Naples. Consultez notre carte des succursales Dollar pour trouver celle qui vous convient le mieux.