Points positifs : Nothing
Points négatifs : They called me 5 hours before I was due to pick it up & tell me they didn’t have a car for me and basically left me stranded, I had to call around at the last minute pay $200 extra to hire a min van & when I got there not only did they have 3 mini vans It was through hertz that hired it to me even though I had to book it with thrifty as hertz had told me they didn’t have one! Will not be using hertz again
Points positifs : Location of pick up
Points négatifs : Car smelled like smoke at first, employees were not wearing masks
Points positifs : Both picking up and dropping off went very well. Pleasant people.
Points négatifs : Dirt in the drop in chair wells was missed during cleaning. Not a super big deal.
Points positifs : Pick up staff was extremely friendly and accommodating. He was excellent and explain everything above and beyond our expectation. The drop-off was the complete opposite. I think the lady at the drop-off require customer training or you will start losing customers to National, Alamo, etc. She had NO CONCEPT of a customer. She was on the phone and I can tell it was a personal conversation for about 10 minutes with me waiting!
Points négatifs : Also, the rude attendant that was on her personal phone call, could have explain more curiously that returning the vehicle one day early would only result in a dollar or two refund. The nice gentleman during the pick up had mentioned a pro-rated refund which should have been $35.92. Our refund was only about 2 dollars. Anyway, we do appreciate the company service and will not make the rude attendant at drop-off spoil the entire experience. Cannot win everything.
Points positifs : The staff was super friendly and knowledgeable. Pick up and drop off were both easy. Will definitely rent again from them.
Points négatifs : Service was excellent, don't need to improve anything at this time. Only thing needed is updated signs at the location I rented from as they had recently become a Hertz and their signs still said thrifty.
Points positifs : Drop-off super easy at RSW airport
Points négatifs : Pick-up at Naples Airport was a bit slow
Points négatifs : -the overall service
-the availability of cars and the clarity of the transaction
-how it is manage
Points positifs : Staff is great! Very friendly and helpful. Car was nice, clean
Points négatifs : I should have done an airport drop-off, I did not realize I couldn’t change once the KAYAK reservation was done
Points positifs : Very nice at check in and drop off. Matt did all he could to help.
Points négatifs : Car was awful. Dents and scratches on back, front and sides. No windshield fluid and old contract and garbage in center console. I will never rent from Hertz again!
Great service, fleet of vehicles clean and new, great selection.
Points positifs : The staff at this location were courteous, professional and so quick both when I picked up my car and when I dropped it off. Highly recommend
Points négatifs : There were no cars available, Kayak should not have let me book. I spent money and time I didn’t have getting to the Hertz location only to spend more money and time figuring out how to get around without a car.
Points positifs : Great suv
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Naples.
Hertz possède 5 succursales à Naples. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.