Points négatifs : Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
Points positifs : Yes.
Drop was easy
Points négatifs : billing was all messed up.. could not reach pickup location prior to straiten out so wasted an hour at pick up trying to fix! Rental was on 9 days but I was being billed for 2 weeks.
Points positifs : The staff at both the pick-up & drop-off points were very nice, courteous & professional.
Points négatifs : Try Casey's auto rental instead
Points positifs : The pick-up staff was really friendly.
Points négatifs : I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
Points positifs : Staff was nice. Put up was not organized, but car was clean and ready.
Points négatifs : Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.
Points positifs : Rented here multiple times in the last year, after leaving another rental company. I've been upgraded too for no extra cost a couple times, just due to the low availability of vehicles. A staff member acknowledges you almost immediately. Very little wait time. Had one management trainee personally clean a vehicle, when he didn't have to, and got me on may way. Front office staff have been absolutely professional each and every time, and enjoy a good conversation. Vehicles have thus far been top notch.
Points négatifs : Maybe it's time Enterprise provide this store with a bigger parking lot, more vehicles, but with the exact same staff members.
Points positifs : I had a wonderful experience! I have no clue what the negative remarks from others are about but the staff I dealt with was efficient, kind and professional.
Points négatifs : All was good!
Points négatifs : No one in the lot to check the car in.
Points positifs : Friendly nice people quick and easy return
Points positifs : Staff was friendly and made the entire transaction easy. We were on the road 20 minutes after our plane landed!
Points positifs : We landed, picked up our car right at the airport. Drove to 5 National Parks, putting on a ton of miles, dropped the car off a week later at the airport, and hopped right on our flight. We had zero issues. Would definitely use these guys next time!
Compacte (Nissan Versa ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Rapid City.
Enterprise possède 2 succursales à Rapid City. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.