Avis des clients
Note globale
8,9
Excellent
Basé sur 79 avis
Propreté
8,8
Confort
9,0
Prise en charge/retour
8,9
Rapport qualité/prix
8,7
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Commentaires récents
Avis des clients
27
2
4
0
2
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9,2
Points positifs : The airport was difficult to find where to drop off. Had to park and go inside to ask questions.
avis de
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10,0
Points positifs : Staff was very friendly and helpful.
Points négatifs : The second day I had my rental car, the backup screen and radio went black and did not work. Since I was in Hot Springs which was 50 miles away from the airport rental facility, returning the car was not an option. The representative offered me a courtesy for my inconvenience. Then on the fourth day of my rental I was on a drive south and west of Hot Springs and was over 10 miles away from town when my Low Tire Pressure Light came on with a warning chime. I panicked thinking I was going to have to change a flat tire. I immediately turned around and headed for the nearest gas station. There I borrowed a tire pressure gage and found all four tires 20 pounds low so I inflated them myself. That was unnerving to say the least. And, oddly the radio/back up screen came back on on day three. So, as much as Alamo was courteous, their rental car was a bomb.
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9,6
Points positifs : speed at check in
Points négatifs : Better tires to navigate through the snow
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8,4
Points positifs : the pick up and drop off was very easy
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9,2
Points négatifs : Car was not clean
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5,2
Points positifs : Staff was good, truck was not
Points négatifs : Truck was well used and could have been cleaner inside. Inside had an odor to it. Alamo must have acquired this truck used and put it into service. I had a new Ford four door pickup rented from Hertz the week before and it was great. I thought I was getting a better deal with Alamo on the trip.
avis de
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9,6
Points positifs : Pick-up and drop-off were both fast, efficient, and friendly.
Points négatifs : The directions at the airport for rental car return aren't very clear. There should be a sign for a right turn, just near the rental car parking area. Since there isn't, I drove straight on until I realized I must be in the wrong place.
avis de
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9,2
Points négatifs : Great car, great service. To expensive
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10,0
Points positifs : Great experience
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10,0
Points positifs : Easy check-in and checkout! Car was clean and gas tank full. Offered an upgrade on arrival, and that was perfect for planned 15 day rental! Return of car at Spokane airport was exceptional with everything completed in a few minutes by the attendant in the lot at 6:00AM in the morning. No need to go inside and stand in line waiting at a counter!
avis de
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8,4
Points positifs : Easy pickup and drop off
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6,8
Points positifs : The outback was perfect for our needs. It ran well and got good gas mileage overall.
Points négatifs : The person at the counter seemed rude and impersonal. Her tone was snippy and arrogant when explaining the damage policy. I understand she needed to let us know what we would be responsible for in the event of damage, but I felt bullied vs. informed. I noticed another customer got similar treatment when they were picking up their car. Hopefully, Alamo doesn't train their employees to be this way. We did purchase additional insurance through Allianz when we booked the car online in July. We treated the car like it was our own.
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Notes des autres agences à Rapid City
Où trouver des voitures de location Alamo à Rapid City ?
Les meilleures astuces pour louer une voiture à Rapid City avec Alamo
- 25% de nos utilisateurs ont loué une voiture à Rapid City avec Alamo pour 55 € ou moins.
- Le prix des voitures de location de catégorie « Économique » chez Alamo à Rapid City est environ 23% moins cher en moyenne que les autres types de véhicules.