Réservez une voiture de location chez Enterprise à Reno

Points positifs : The staff was terribly unaccommodating. We were placed in a vehicle without license plates, which we discovered 30mins after leaving the airport. Being from New York area, that’s the quickest way to get pulled over. We returned the vehicle for a substitution, and in the transfer a suitcase was left behind in the first vehicle. We were also now late for an appointment. We called to find the missing luggage and were hung up on 4x. Then we submitted a lost and found receipt, to no reply. Finally, when we returned the vehicle the staff were not receptive to finding the lost item of luggage, nor accommodating to the lost time or inconvenience. A manager even refused to give his name for his attitude.

Points négatifs : The staff was terribly unaccommodating. We were placed in a vehicle without license plates, which we discovered 30mins after leaving the airport. Being from New York area, that’s the quickest way to get pulled over. We returned the vehicle for a substitution, and in the transfer a suitcase was left behind in the first vehicle. We were also now late for an appointment. We called to find the missing luggage and were hung up on 4x. Then we submitted a lost and found receipt, to no reply. Finally, when we returned the vehicle the staff were not receptive to finding the lost item of luggage, nor accommodating to the lost time or inconvenience. A manager even refused to give his name for his attitude.

Points négatifs : Car had multiple mechanical troubles, including needing an oil change and break warning light. Needed to swap out car midway thru rental. When we showed up to exchange car, office was not prepared with a car to give us in exchange. Had to come back the next day to get car. On the trip home, determined that the blind-spot indicator on the second car did not work.

Points négatifs : Our plane was late because of someone not wearing their mask. We finally get to the airport to find out that the desk had closed 15 min earlier. To top it off, the kiosk also didn't work. 4 other parties that showed up after me suffered the same fate. So we, along with the other unlucky parties, went to Hertz, who was still open and gave them our business.

Points positifs : Quick and easy pickup at the Reno Airport, no bus to find and ride!! Enjoyed walking across the street to pick up the car rather than riding a bus to the rental car location.

Points négatifs : I returned the car 19 minutes late and was charged an extra hour on my bill. Found it frustrating since no one at Enterprise was willing to modify the charge. In the past, the staff was quite helpful at modifying charges for my error in returning the car 20 minutes late. I know there are other rental car options and will be using another company in the future.

Points positifs : Helpful staff, prompt, safe interactions. Easy pick up and drop off.

Points négatifs : My vehicle had several “no smoking” stickers on the dashboard, but it reeked of cigarette smoke. When I picked it up, the employee made a point of making sure I understood it was a nonsmoking vehicle, which is odd since it clearly had been smoked in. When I first got in the car, it smelled so strong of air freshener that I didn’t realize the problem, but as soon as it wore off, the car stunk And it was too late for me to switch cars. It was disappointing.