Points positifs : Helpful staff, prompt, safe interactions. Easy pick up and drop off.
Points négatifs : My vehicle had several “no smoking” stickers on the dashboard, but it reeked of cigarette smoke. When I picked it up, the employee made a point of making sure I understood it was a nonsmoking vehicle, which is odd since it clearly had been smoked in. When I first got in the car, it smelled so strong of air freshener that I didn’t realize the problem, but as soon as it wore off, the car stunk And it was too late for me to switch cars. It was disappointing.
Points positifs : staff at airport very helpful and professional
Points négatifs : had trouble with car called line for road service and waited over an hour to speak to someone during which time I was able to drive back to the airport.
Points négatifs : I did not like that I could only drop off from airport to airport for the cheapest rate. There was a Enterprise office right next to my destination but it would have cost me $200 more to drop it off there. So I had to drive 10 miles away and then take an Uber.
Points positifs : Nothing
Points négatifs : They wanted a major credit card, they are not affiliated with the airport. Lady there told me all enterprises in the state of Nevada always require a major credit card. Was a complete lie, doesn’t even know her own establishments policies. Have rented cars in the past through them never had to have a major credit card on file with them. She kept telling me that the other establishments were breaking their own policies when in fact she was stating incorrect information. Will never ever do business with them again
Points positifs : Free upgrade, friendly staff, and good value
Points négatifs : Better selection of cars
Points positifs : The drop off was very quick
Points négatifs : They dont tell you that you're limited on what size vehicle you can rent. Wanted a full size SUV. Has never been an issue before. I have always rented from Enterprize. I had a return flight ticket and was still downgraded to a smaller SUV because I have a debit card.
Points positifs : Pick up agent was nice.
Points négatifs : I called to add two days and change drop off location to another airport and was quoted $600. I I booked another vehicle from Alimo for $120.
Points positifs : Very nice staff.
Points positifs : The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!
Points négatifs : Absolutely nothing!
Points positifs : The staff was super on-point. The car was new and clean.
Points négatifs : The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.
Points négatifs : The drop off is super easy and quick!!!
Makes everything easier, less stress before flying!
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Reno.
Enterprise possède 8 succursales à Reno. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.