Points positifs : Staff was friendly and car was awesome
Points négatifs : Last time I order Compact or economy car and I get SUV it will be great if I get same car I ordered
Points positifs : everything ok
Points négatifs : they did not mention wich sort of gasoline to put in so we could'nt make the full tank and they charge 100 dollars for it worthing 30 dollars
Points positifs : There was no car pick up. The rental office was closed when we arrived. Had to get Lyft to take us back to the airport and rent there.
Points négatifs : It would be nice if it told the rental office hours when booking. We had no idea that they would close at noon on Saturday.
Points positifs : Dropoff was easier than expected, especially since it was around 4 AM. A staff member was there to take the keys.
Points négatifs : Signage indicating where the pickup area is located within the garage could be a bit more obvious.
Points positifs : Nothing they stole my money and didn’t give me a car
Points négatifs : They could have actually honored our agreement and provided me a car. Or not stolen my money.
Points positifs : No they were awful Both at pickup and drop off.
Points négatifs : Two different employees. I will never use hertz harrahs again!!!!!!!!!
Points négatifs : We reserved a vehicle for the day and time. There were no vehicles in our size available at the scheduled time of pickup. They had no other cars available either. They had just gotten back their largest car in the fleet but we ended up having to wait 30min for it to be cleaned.
Points négatifs : The car we paid 3 weeks in advance for was not available when we arrived at the scheduled time. An upgrade vehicle was available but they charged us $20/day. They should have offered the upgrade at no additional charge. Also no shuttle to their location one mile from the airport. We had pay a taxi.
Points positifs : I didn't like nothing about it. I was refused the car that I had prepaid for. The manager at the location was extremely rude and I believe a racist. I've filed a complaint with the Better Business Bureau, contacted the non-emergency 911, and wrote reviews of my awful experience.
Points négatifs : Fire the manager at the Harrah's Reno location. He made a point to inform me that he was the manager of the location and he can say and do what he pleases. He denied me the car I had prepaid. He alleges that the car wasn't available; however, he was trying to forcefully have me to upgrade the veh
Points positifs : In and out. Thank you very convenient
Points négatifs : Did not have Car on appionted site, sent us to second site also no car, forced to ( upgrade to large PU ) or no vehicle, had a corola reserved , good gas and easy to drive in mountain passes, did not get what was reserved or whated. Very unhappy with it all. John
Worst Car Rental EVER.. Thank God for ZAC Station Manager ..
Points positifs : I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.
Points négatifs : I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.
Compacte (Ford Focus ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Reno.
Hertz possède 4 succursales à Reno. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.