Hôtels - Reno

Good location, like the fact that there are three Hotels connected together!

No perks. Better deal & perks at the connecting El Dorado Hotel

Love the restaurants and the blender bar.

Maintenance, house keeping, and requested smoke free room. We got a smoking room and needed an ionizer to take the smoke smell out of the room but did not receive it. Tried three times to get the ionizer.

convivialité

La chambre était très sale. Draps déchirés, nourriture dans la chambre, pansements utilisés dans la salle de bains, urine autour des toilettes, taches dégoûtantes sur le sol :(

A presque tout ce dont vous avez besoin sur place avec un grand espace pour les jeux de table avec des limites basses pour les joueurs économes. Les croupiers étaient super sympa. Nous sommes également allés jusqu'à Tahoe et étions dans la montagne en 10 minutes et à Lake Tahoe en 45 minutes.

La chambre était agréable, mais il y avait certaines parties assez vieilles. J'ai eu du mal à trouver les lumières et la lampe à côté du lit était dure à éteindre sans avoir à sortir du lit pour appuyer sur le bouton. Et le papier hygiénique est installé avec un rouleau neuf entassés derrière le rouleau principal, donc il était impossible d'obtenir le papier toilette sans vraiment défaire le mécanisme.

my mini bar was completely empty. Is that the standard?

Location was nice

The whole experience. It was a busy weekend and checking in was a hassle. Even after we did it all on line earlier.

The rooms were nice, beds comfortable, and the service was good at times. Room service was prompt and efficient, and when I had to make a room change, it was dealt with very quickly.

The first room I had smelled like bleach. It was pretty awful, and I requested a change of rooms. Also, the food (specifically at Oceano) wasn't great or on par with any Vegas type restaurant.

Had great stay and good room. Resturants and Terrance lounge were great. 95% staff was great and friendly.

Disrespect by blackjack dealer at 25$ min table. She said I may be better to find a table with lower limit. I asked her if she wanted me to leave she said she just dosnt want to me to be mad at her. I coulnt even beleave what just happend. I Told Jim the pit boss working that she was rude to me. Jim was extremely rude and couldn't even have a direct conversation with me. He was passaive and told me I should mind my own business. This experace put me in a overall bad mood and I didn't play blackjack for the rest of my stay.

Stayed here last minute for a baseball tournament. Our friends had stayed night before so we requested to be near them. We were two doors down. Kids hot tubbed after a game and several hours climbing. We bought dinner at a noodle house a couple blocks away. A very pleasant stay.

No complimentary breakfast.

Food in restaurant was good for hotel restaurant. people at front desk were very pleasant, very.

Poor heater control, had to call front desk. Told the controls on wall does not work unless you go over to wall and hit the knee high switch on , wait 10 minutes and the heat may go on. may get too hot if you do not adjust. What year is this that I can not turn the heat on on a cool nite when I am very tired??? Needless to say stayed cold. Noisy fan also.

The room was huge... and kind of empty. Not much furniture to fill it out. The temperature control was crude -- a dial from a couple of decades ago with "hot" or "cold" -- from there, cross your fingers and hope to get something comfortable. The parking lot was 10 miles (it felt like) from the front door. The front entry itself was about 400 feet long... just a weird place.

I like the events and other activites they offer for the kids to do with the family.

smoking in the casino

Location

Hotel staff 's attitude ... Unfriendly , send guests to room with non working " door lock " came down to front desk to request room switch ... Rude fry desk staff ...

GREAT LOCATION!(adjacent to AMTRAK station), room (west tower) had a mini-fridge & great value.

The staff were very welcoming and accommodating. The rooftop hot tub was lovely. I enjoyed happy hour at Whitewater and AYCE sushi. Nice view of the river from my room.

Smoke smell from the casino invades the "smoke-free" lobby. Room was fine for one, but a bit small for more than that.

Most of the staff are very friendly and helpful.

Asked for non pet friendly room which I did not get. My allergies were bothering me the entire time. I almost had to go to ER because of pet allergies.The noise from street and train station were extremely loud. Went to coffee stand to purchase cookies & coffee the price charged were more than posted price. They should change posted price or cover it up on the cookies since they doubled in price. The stool in casino was urine soaked I sat in it, gross, they came and removed it. This casino seems to attract drug users &street people trying to get off of the street for the night. Very dirty and smells unpleasant a lot of the time.

I booked this through booking.com. When I made the booking, it says no credit card required. So I booked it without my credit card. When I arrived, the staff said that my reservation was cancelled and all rooms are booked. The reason the room was cancelled was my credit card was declined. I have never provided my credit card and somehow it got my credit card and charged it. And it didn't go through so it canceled my reservation, without any phone call, text, or email. So I to book another hotel at the last minute. There are 5 things they did wrong: 1. Got my credit from booking.com which I didn't intended to provide; 2. Ran through my credit card without my permission; 3. My credit card got declined so they cancelled my reservation and let others book the room; 4. Didn't notify me until I arrived at 11:00 pm; 5. Had a very rude attitude. Absolutely say no to this hotel.

We were upgraded for free to a suite on the 14th floor. It was awesome. At checkout there was an issue with the bill but the staff took care of it quickly and we paid the advertised price.

That it was down town

The rooms were still dirty when they gave us a key and were rude when we asked to switch and then when we tried to get extra pillows they were rude and said we couldn't have any because we switched rooms. The bathrooms had residue and the sheets and beds seemed to be left dirty.

It was affordable

A little trashy

First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...

The rim was on the north side right next to I80. The door didn't seal closed so all we heard was the highway the entire time

Le personnel est sympa, pas cher

Bruyant, juste à côté de la gare. Très mal isolé du bruit

Presque tout était bien. Nous avons eu une excellente aide de Vera à la réception. Elle était très agréable et très serviable. C'était la personne la plus agréable avec qui nous avons été en contact au casino. Grâce à elle on a pensé que si jamais on revient à Reno, nous reviendrons au Negget Tout ça grâce à sa super personnalité et son service à la clientèle impeccable. Merci encore Vera.

Je n'ai pas aimé la fumée de tous les fumeurs dans le casino. Et je n'ai pas aimé le manque de navette pour le centre-ville de Reno. Il n'y avait pas de réfrigérateur dans les chambres. les chambres mériteraient d'être un peu mises à jour, mais le lit était super, et les oreillers étaient excellents.

pool was nasty ordered three rooms and they were divided up i don't usually complain and being from out of town im not sure if this was a great deal for the money or not the breakfast was okay though and that saved us some money the staff was very nice

pool was nasty hair floating in it and smelled funny ordered three rooms and they were divided up i don't usually complain and being from out of town im not sure if this was a great deal for the money or not.