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L'hôtel sentait mauvais la cigarette Notre chambre avait une odeur de vomi Les meubles étaient démodés et le vieux Il n'y avait pas de réfrigérateur dans la chambre
L'ensemble de l'hôtel N/A
Super hôtel! Ils ont des choses à faire pour tout le monde, les adultes et les enfants. Le personnel est sympa et l'hôtel est propre dans l'ensemble. Le Lex club valait vraiment la peine. Leurs restaurants sont tellement bons! J'ai l'intention de revenir !
Il n'y a rien Très mauvais service clients, l'hôtel était complet, on nous a laissés la recherche d'un autre hôtel à minuit avec nos 3 enfants!
Il n'y a rien Fumer et les chambres sales Chaque restaurant offre une attente
La propreté de la chambre et le confort de celle ci.
Hotel en relation direct avec les casinos et différents restaurants. Bien pour une étape sur la route de San Francisco. Très bon rapport qualité-prix hotel un peu " vieux" mais rénovation en cours
Les facilités de restauration ainsi que les menus et les prix variés pour toutes les bourses. Obligés de nous absentés 3 nuits, pour traiter des affaires très imprtantes non prévues initialement, à San Francisco, on n'a pas voulu nous déduire le priix des nuitées sous prétexte de réservation établie à l'avance.
Une grande variété de restaurants de choix. À proximité des casinos.
Les chambres Il n'y avait pas de buffet
Tout était super
Position centrale et confort Prix trop eleves et qui varient selon le taux de remplissage...
La réception était super, très sympa et serviable. La chambre que j'ai eu besoin d'être aspirée.
Le personnel était plus que serviables et sympathiques.
L'ensemble du personnel était sympa et sincèrement désireux de nous rendre service. Les restaurants sur place étaient assez cher.
Très propre près du centre commercial. Belle salle de bains avec une grande baignoire et grande douche. Les chambres sont vraiment agréables La télécommande ne marchait pas bien. L'oreiller était plutôt inconfortable
tout était nickel rien à redire en un mot super
Ma fille a eu un super séjour. Merci de nous avoir fait passer un bon moment N/A
Les jeux pour les enfants, une grande chambre, et dans l'ensemble un super endroit. Aucun reproche
La nourriture était super Il n'y a pas de piscine
convivialité La chambre était très sale. Draps déchirés, nourriture dans la chambre, pansements utilisés dans la salle de bains, urine autour des toilettes, taches dégoûtantes sur le sol :(
Le personnel est sympa. Propre. Très confortable. La nourriture aurait pu être mieux
Bien situé, chambre accessible
Il y avait de chambres communicantes. Le personnel n'est pas très chaleureux et il y a une longue attente pour le check-in.
Propre, chambre spacieuse Il n'y a pas de piscine, pas de frais
Hôtel propre Bon hôtel, bien situé
Super bien situé J'ai trouvé que le prix était un peu élevé
Mon fils a adoré la salle de jeux et l'aire de jeux à mi-chemin. Les options de restauration ne sont pas terribles.
Les services à la clientèle et au service d'entretien Le prix le moins cher
Leur buffet est meilleur que tous dans de Reno. Propre et confortable avec une vue superbe sur les Sierras. Nous avons séjourné dans cet hôtel pour sa proximité au centre des conventions. Les enfants ont adoré la piscine. 21$ par jour pour les frais de villégiature rajoutés dans la chambre.
grand luxe, jamais été dans un tel hôtel! rien à redire, tout est fait pour qu'on se sente bien... et qu'on dépense au casino. petit déjeuner en sus mais dans un des resto de l'hôtel très abordable.
A presque tout ce dont vous avez besoin sur place avec un grand espace pour les jeux de table avec des limites basses pour les joueurs économes. Les croupiers étaient super sympa. Nous sommes également allés jusqu'à Tahoe et étions dans la montagne en 10 minutes et à Lake Tahoe en 45 minutes. La chambre était agréable, mais il y avait certaines parties assez vieilles. J'ai eu du mal à trouver les lumières et la lampe à côté du lit était dure à éteindre sans avoir à sortir du lit pour appuyer sur le bouton. Et le papier hygiénique est installé avec un rouleau neuf entassés derrière le rouleau principal, donc il était impossible d'obtenir le papier toilette sans vraiment défaire le mécanisme.
Tout Le spa était fantastique Tous les employés s'ont vraiment aux petits soins Très personnel Exceptionnel
J'apprécie toujours le personnel sympathique et serviable à l'Eldorado. Tout le monde est toujours souriant et de bonne humeur. Ils sont très serviable et c'était un plaisir d'avoir affaire à eux. Les chambres sont confortables et disposent de tout ce dont j'avais besoin.
Reno is usually about dingy hotel rooms inside of casinos. This hotel was the first time we had ever seen anything different, and it was really nicely done. The renovation was high end and nicely done, from the public spaces to the individual rooms. The staff was also super friendly. There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.
Smoke free, non-casino Slow elevator; no service elevator
Place was clean looked modern. The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon! Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Location Small corridors in entrance area, no casino
The room and bed were comfy I like everything pritty much
Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.
Location, good service and cleanliness. Non smoking a plus. Good size room. The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Decor, room & staff were amazing. The hotel has a very active-lifestyle, current, relevant, green, boutique vibe. Very hippster yet unpretentious and comfortable. We will say here everytime we are in Reno. It is also right in the heart of the casino strip if that's your thing and the river district. Hotel restaurant has a great vibe but we had dinner elsewhere. Excited to eat at the restaurant, we were disappointed to be told there was a wait for the kitchen to catch up even though half the restaurant was empty. We don't terribly mind a wait but were further surprised that we were not offered an empty table for a drink or two. No pagers or method of contact were available to let us know when they could seat us, which made the situation a bit more ackward. We finally made the decision to eat elsewhere, at Campo and were so glad we did. Excellent food & service!
Friendly awesome staff - from checkin, to restaurant on site, to valet. Clean and beautiful hotel. Look forward to coming back to Reno.
This hotel is a gem in the middle of the desert. The location is fantastic, within walking distance from many attractions. The rooms were private and relatively noise-canceling. The only time we heard our neighbors was when they would let the doors slam. The absolute best part about the hotel is that the entire venue is smoke-free and non-gaming. Check out was a breeze, and valet had our car ready before we made it down from our room. Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.
Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy. Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
Hôtel simple et bon personnel Les panneaux indiquant la réception n'était pas placés très logiquement
Chambre supérieure. L'hôtel est situé près de la rue, et on peut facilement aller à pied n'importe où. De la moisissure dans les chambres. Il a besoin d'être rénové. Pour 100 $ la nuit ne vaut pas la peine.
Il fallait marcher dans le casino et le parking pour aller à la piscine
Le seul problème était que la baignoire était bouchée et ne coulait pas.
Séjour très satisfaisant à prix imbattable. Propre et calme. Il n'y a pas de problème du tout. Je reviendrais dans cet hôtel sans hésiter.
Prix bas, internet gratuit, parking gratuit Horrible martini, mais ils ne coûtaient que 3 euros ! Pas de salle de gym ni de piscine, mais c'est un hôtel casino.
Prix abordable à certaines dates.
Le pire hôtel que je connaisse Tout
La chambre était bien. Le personnel est nul. Mauvaise attitude ou presque. Le buffet était nul, ce n'est pas ce qui était annoncé.
L'emplacement au milieu de la ville et de ses casinos, la gentillesse du personnel Pas de cafetière électrique dans la chambre, connexion wifi payante
Excellente situation géographique
Hotel trés bien placé en centre ville ....Trés bon rapport qualité prix
Tout ... !!! La nourriture, l'animation, plein de gens super et très calme ... !!! On peut tout y trouver ...
Je n'ai pas aimé. Mauvaise expérience au buffet. Le parking couvert était complet chaque soir où j'y étais. Pas assez de tables ouvertes au casino. Le jacuzzi et la une salle de gym étaient fermés en raison de tuyauterie cassée. Pas très agréable. La salle de bains était sale et la moquette était dégoûtante.
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
The spa is always my favorite thing to do at the Atlantis. The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.
I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
* Very nice inside * Extremely clean * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Friendly staff. Accomodated us with our request for early check in for free. There was a hair in the towel. Casino was closed for renovation.
Nice river view room, clean No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great! the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice. I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing. Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town. It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Good value for money Noisy rooms
The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable. The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
The friendly staff Nothing
Room and Accommodations Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape. Once in a while the planes would make some noise early in the AM.
Nice, clean, decently priced hotel located very conveniently at the entrance to the Reno Tahoe airport. We had a very early flight and not having to stress about traffic, etc. to get to the airport on time allowed us to get a very good night's sleep before our early a.m. wake up call. They also had a shuttle ready and willing to take us directly to the airport. Not a thing....
Les réceptionnistes nous ont donné une chambre sur un étage supérieur quand je l'ai demandé lors de notre check-in tardif, et même si l'hôtel étai complet. La chambre était correcte. une chambre basique à deux lits. Le wi-fi fonctionnait. C'était un hôtel bon marché multi-blocs avec des tarifs plutôt bas - c'est bien pour moi quand je vais en ville faire du porte à porte pendant Le lobby et le reste de l'hôtel sentaient la fumée de cigarette car il est permis de fumer dans le casino. La nourriture du diner du casino était assez basique. Super pour avoir l'impression d'être au centre de l'action locale.
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This guest did not leave comments about this hotel.
Friendliness and helpfulness of staff. No
Nothing Hotel is hard to find, It is NOT at the address they claim.
Price and big rooms Hair all over
Nothing This hotel isn't even close to 3 star! You kidding me. Homeless people in the lobby. Room old. Wow. Absolute joke of a hotel. Never recommend it or stay there again!
Clean and comfortable bed. The price is definitely a plus. N/A. If it could provide free breakfast, it would be be great.
Everything was excellent except the mattress desperately needed to be replaced!
This guest did not leave comments about this hotel.
quite, clean novice from high way traffic
This guest did not leave comments about this hotel.
The staff, from the front desk to housekeeping, are the very best and the friendliest I've ever experienced. Everyone was willingly to help and always with a smile upon their faces! The facility and rooms were top rated as well as extremely beautiful and clean. Recommended to anyone at anytime!
Customer service was terrible.
Nice non-smoking facilities, clean comfortable room,, super staff, easy parking and a great breakfast. N/A
Very friendly and courteous staff, cleanliness, complimentary breakfast, ease of check in and parking
Clean and great breakfast Very noisy. Young children running the hallways and banging on doors in evening. Lots of noise on floor above too. Three times kids knocked on our door- twice they ran away when it was opened. Once they said sorry, wrong room.
Breakfast 2nd day was not very appetizing
Courteous and helpful staff, great Continental breakfast