Hôtels à Reno

Points positifs: Le personnel est sympa. Excellent hôtel.

Points positifs: Nous nous y retournerons sans hésiter.

Points positifs: Breakfast atmosphere not real good!

Points négatifs: Restaurant seemed like just an afterthought, not a re as l restaursnt.

Points positifs: The view of the Truckee River is absolutely stunning.

Points négatifs: The lobby can be a bit more generous.

Points positifs: The location was perfect for the event we attended. Friendliness of staff and having a very clean, comfortable and stylish hotel

Points négatifs: Trying to figure out the air conditioner was a little annoying but turned out fine

Points positifs: Cleaningness

Points négatifs: Price to high

Points positifs: ALL GOOD

Points négatifs: NADA

Points positifs: Everything was wonderful. Great location for seeing a ball game.

Points négatifs: Nothing. I have no compliments.

Points positifs: The hotel is very clean, bed very comfortable!

Points négatifs: The layout of the room was difficult to watch tv while trying to relax in bed. Though I see the design with the couch but the bed is much more comfortable than the couch (obviously). Also disappointed about the no room service, almost every hotel has it and I already paid too much for my room, I can’t even have some food delivered?

Points positifs: The location and view

Points négatifs: All good

Points positifs: The non smoking

Points négatifs: No free breakfast

Points négatifs: The way breakfast is organized.

Points positifs: Comfortable room and clean

Points négatifs: People that hung out across the river.

Points négatifs: Coffe should have been complementary for the price you pay for the room.

Points négatifs: les extras rendent l'hôtel cher.

Points positifs: Très propre et agréable.

Points positifs: L'ensemble du personnel était sympa et sincèrement désireux de nous rendre service.

Points négatifs: Les restaurants sur place étaient assez cher.

Points positifs: C'était une chambre pour la nuit.

Points négatifs: Réceptionnistes désagréables, de la fumée, décor vieillot, pas très sympa. Je ne reviendrai plus dans cet hôtel.

Points positifs: Propreté des chambres

Points négatifs: Le froid et la neige

Points positifs: Très agréable, nous avons vraiment apprécié notre séjour

Points positifs: Restaurant et salon-bar Terrace avaient un très beau cadre. Le service était très sympa et serviable. Les cocktails étaient parfaits. Ouvert dès 6 h du matin, et c'était très agréable de passer de bonnes vacances.

Points négatifs: Les chambres étaient un peu démodées. Bain-douche robinet s'est détachée et on ne pouvait pas utiliser la douche Quand nous avons eu besoin. (Longue route de Las Vegas à travers la vallée) Chambre réparation est venu et a réglé le robinet était rapide.

Points positifs: Je n'ai pas gagné d'argent

Points négatifs: Notre première chambre n'était pas celle que j'avais réservé. Ils l'ont finalement nettoyée. Mais il a fallu quelques heures.

Points positifs: Nous avons reçu un surclassement gratuit quand nous sommes arrivés et avons passé la journée suivante dans le spa fantastique qu'ils ont. Il y a quelque chose pour tout le monde dans cet hôtel.

Points positifs: Très propre près du centre commercial. Belle salle de bains avec une grande baignoire et grande douche. Les chambres sont vraiment agréables

Points négatifs: La télécommande ne marchait pas bien. L'oreiller était plutôt inconfortable

Points positifs: Super endroit où se trouve la piscine. Bon hôtel et personnel serviable.

Points négatifs: Casino enfumé.

Points positifs: Le choix de restaurants, une piscine, une arcade

Points négatifs: L'hôtel est très cher. Les restaurants sont chers à part café Milano. Ce n'était pas vraiment pour les vacances en famille on avait plutôt l'impression d'être dans un resort. Bon pour un couple

Points positifs: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.

Points négatifs: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.

Points positifs: Supper clean and friendly staff.

Points positifs: We were upgraded to a suite

Points négatifs: We arrived at 9 pm and eating option

Points négatifs: Nothing, everything was great!

Points positifs: Had dinner at the Bimini and we were spoiled. The services great, the food was also fantastic and the atmosphere was very nice.

Points négatifs: I have no clue! Everything was great

Points positifs: The room was gorgeous

Points négatifs: Check out time

Points positifs: Our first experience. Outstanding.

Points négatifs: A slight confusion on my part at the registration desk.

Points positifs: Spa, and restaurants

Points négatifs: Large property, lots of walking between locations

Points positifs: Best hotel in Reno!

Points positifs: Was extremely pleased with everything!

Points positifs: Très propre, personnel sympathique, très bien situé et très bien décoré.

Points négatifs: Ascenseurs lents

Points positifs: Bien situé et l'absence de casino.

Points négatifs: Climatisation pas terrible, aucune dans les couloirs. A peine acceptable dans les chambres. Je n'ai pas envie d'y retourner dans les mois d'été.

Points positifs: Propre non-fumeur

Points négatifs: Pas de piscine

Points positifs: La chambre et le lit étaient confortables

Points négatifs: J'ai tout aimé en gros

Points positifs: Une cafetière dans la chambre, c'était bien agréable ...une Keurig pour une personne

Points négatifs: Le petit déjeuner était médiocre et un matin il n'y avait pas de plats chauds.

Points positifs: Établissement non-fumeur et non-casino

Points négatifs: Ascenseur lent; aucun service ascenseur

Points positifs: Personnel super gentil personnel, de l'enregistrement, en passant par le restaurant de l'hôtel et le service de voiturier. Propre et beau. Nous avons hâte de revenir à Reno.

Points positifs: Bien situé

Points négatifs: Petits couloirs dans l'entrée, pas casino

Points positifs: Loved the dog friendly environment, the helpful front house team and the beautiful decor and design xx

Points positifs: Great location, clean, comfortable and friendly staff.

Points négatifs: Elevators get busy during peak check out times.

Points positifs: Great location, beds were very comfortable, a very clean property

Points négatifs: I didn't like the red lights above the doorways down the hall, it gave off a creepy vibe.

Points positifs: One of the best hotels I've ever stayed at! Super modern, very clean, and amazing staff

Points positifs: Large rooms. Robes and slippers. Gym.

Points positifs: The lobby was modern and smelled nice. Non smoking makes it feel less like a Reno hotel. Room was clean and ready for early check in.

Points positifs: Room is okay , average at best but this place was hyped up so had higher expectations.

Points négatifs: First night was hot checked thermostat and it was on 50. Changed room next day after engineer checked room thermostat . Little better but not much if air is set to 50 and it is warm we have a problem . Would have opened window and would be cooler but too noisy.

Points positifs: Avocado toast is a classic and doesn’t need salsa or corn , the coffee was delicious and the bed was comfortable.

Points positifs: The staff was awesome. There was a miscommunication and problem with our rooms and the staff went above and beyond to remedy the situation.

Points positifs: It smelled good

Points négatifs: I think the price is too much compared to other hotels.

Points positifs: Size of the room. Lots of extra space.

Points positifs: Loved how dog friendly the hotel is! My pup even got a goody bag when we checked in!

Points négatifs: It would be nice to have the parking garage closer to the property. Or to have the GPS explain that you have to drive around the back of the building before you can park in front of the hotel to check in.

Points positifs: I’m addicted to the berry smoothies at breakfast.

Points négatifs: Could have been a little cheaper, but can’t it always...

Points positifs: Espace au niveau des infrastructures Bon petit déjeuner Personnel très agréable

Points positifs: Very clean and well kept. Quiet. Comfortable beds. Room with two queens and a pull out was bigger than i expected. Breakfast was a nice variety and always well stocked.

Points négatifs: Took a night to figure out the a/c system. It was 78 degrees on arrival. I hit program, selected cool and set it for 72 for the night. But kept waking up to the unit being back to 78. The following day i was able to select heat/cool program and again put the upper cooling limit at 72. With both heat and cooling system on, this worked at maintaining the temperature. So not sure if this was some user error or not.

Points positifs: Location handy for the freeway

Points positifs: The hotel was new and clean. The rooms were big. Most of the staff were nice and accommodating. The breakfast was great.

Points négatifs: They gave us the wrong room - - twice. I booked a room with two queen beds. The first room they gave us had a king bed only. So I went back to the desk and they gave us another room on our floor with two queen beds. The second room was a handicapped room. It had no furniture. The counters, the shower, the hooks, etc. were all very low. This makes sense for someone who is handicapped. It was not, however, a good fit for my family. I am 6' tall. My son is 6'1" and my husband is 6'3". Lowered counters, showers, and amenities do not work well for us. I went back down to the desk again to get the correct room, and was told that the other queen rooms were on a different floor and were held for people arriving the next night. That made no sense to me. We were already there. The queen rooms were empty and available, but they wouldn't move us. It definitely put a damper on our experience.

Points positifs: Studio Room clean and big Excellent room

Points positifs: Nothing

Points négatifs: No amenities, no service, no info in the room, gave us the wrong room, room wasn’t ready even an hour after stated check-in time, charging a $25 deposit at check-in for what?...When we had to go eat someplace for an hour for the room to get cleaned because housekeeping was too busy so it wasn’t ready? It was returned before check-out, but why was it charged in the first place? Complimentary breakfast was terrible, everything was dry and hard.

Points positifs: Food was awful

Points négatifs: Food. Displeased with desk service.Hate bathroom slider door. We asked for a late check-out and we were told yes and then the next morning, we were told they couldn't because we booked through a third party. We were very upset by that because upon arrival our rooms were not ready even though arrived after 3 pm. So they were okay with holding us up and not being prepared for us but they were not willing to offer us an extended hourstei the next morning. We will never say at this Hampton Inn again. We have stayed at Hampton Inns before and this is the worst one ever. At breakfast one of the cooks was already preparing eggs and my husband is not a meat eater and he asked if she could prepare eggs without the steak and she said that they had no more eggs which was an obvious un truth because later on they came out with two more containers of eggs. So there were too many things about this Hampton Inn that we did not like.

Points positifs: The room was huge, the beds comfy, and the sleeper couch was reasonably comfortable. Everything was nice clean. The breakfast was wonderful.

Points négatifs: Nothing.

Points négatifs: Awesome staff and breakfast was amazing!

Points positifs: Room was large and clean

Points négatifs: Pull out bed very uncomfortable

Points positifs: I would definitely stay here again. Staff was friendly and professional. Modern feel and very clean. Great breakfast. Loved it. Plus, great proximity to freeway. Highly recommend.

Points négatifs: There was nothing I didn't like.

Points positifs: Un super hôtel Les chambres sont très propres et spacieuses. J'y retournerais sans hésiter.

Points négatifs: Le hall d'entrée nous semblait plutôt vieillot tout le monde était gentil et compétent.

Points positifs: Nous avons aimé le quartier plein de charme.

Points positifs: This was the best location for families with access to the river park.

Points négatifs: Ventilation in the room could be better.

Points positifs: Accueil correct, voiturier avec prise en charge des bagages. Grande chambre propreté avec une bonne literie. Petit déjeuner à 8$ de qualité Pas de casino dans l’hôtel

Points négatifs: Hôtel un peu sombre et triste

Points positifs: loved the location, close to the Riverwalk, able to walk to other casinos, indoor swimming pool

Points négatifs: We were close to the Service elevator and can hear the sound all night long like there was construction going on. Their parking arrangement was valet parking only, no self parking.

Points positifs: 1. Antiques. And a warm ambiance 2. Staff were engaging and friendly 3. Beautiful indoor pool 4. Our room was very spacious with floor to ceiling windows overlooking the casinos 5. NOT a casino hotel 6. Smoke free

Points négatifs: 1. Maid service was sadly inconsistent and lacking during our week long stay. Full service is every other day. Towels and bed making/straightening are on the alternate days, which was fine. BUT, We were there for 1 week. It was however over Labor day weekend, still they should be prepared for that...even with Burning Man and a ribfest, some Asian concert, etc going on.. On Saturday our room was not touched/straightened or cleaned in any way. The info given upon arrival says maid service was provided until 3 pm. We were out the door by noon and came back at 7 pm to only 2 towels for 3 people and 1 wash cloth which. Nothing refreshed, clean or new. I mentioned it to the desk that evening. Nothing was done at the time and I was told to tell them in the morning. We did so as we left to go sightseeing in the morning for the day. We came back to our room again not being straightened or cleaned and a pile of 4 towels, 3 hand towel and 3 wash clothes laying on top of our suitcase in the bedroom for us to hang on the towel racks. 2. Mandatory valet. The valets were as excellent and as timely as 1 person could be. Again, a holiday weekend with a full hotel and 1 valet trying to help with others with multiple pieces of luggage and make repeated trips to the various parking levels to return or retrieve vehicles . There were 5 people in closing us waiting with luggage for their cars on Sunday morning. We just wanted to go visit Tahoe for the day (no luggage) 3. Location. :( The hotel/pool/fitness room, etc. is beautiful and comfortable. However the location is in a VERY sketchy part of town. Don't go walking at night! It is across the street from some low income housing or something, a bar and near the river (riverwalk) where the homeless sleep at night .There were a LOT of homeless peoplevwho appeared mentally ill or on drugs in the area.

Points positifs: Reno - Downtown food is really good Chester - everything closes around 9pm. Buy food from Reno. Highway 395 - 2 1/2 hour journey.

Points négatifs: N/A

Points positifs: Staff was friendly. Breakfast was great. Bartender friendly and drinks were very affordable.

Points négatifs: Not enough ice from the ice machine.

Points positifs: It was very close to our event venue, in fact, it was within walking distance. The staff were very welcoming and courteous at the Front Desk. The room was very clean, spacious, and quiet. We enjoyed the eclectic furnishings and decor throughout the hotel.

Points négatifs: We didn’t like not being able to take our luggage up to our room and not being able to park our own car.

Points positifs: Retro-style hotel, but everything is working, beautifully decorated and functional. Staff was super friendly and helpful. The newly renovated 7th floor includes many cool guest amenities, including an indoor pool with a large TV screen, a bar ("thirsties") and more.

Points négatifs: Could not get hot chocolate anywhere in the hotel. Breakfast had coffee, but no tea options.

Points positifs: The staff were friendly and professional. The breakfast team was AMAZING, even though they were bombarded with orders, they whipped out omelettes and waffles fast as they could, with smiles on their faces! Good job!

Points négatifs: It was great, I thought breakfast was included in price, but it was totally worth it

Points positifs: The hotel is very old but very well kept and has lot of charm.I would recommend this hotel to anyone staying in reno.We would certainly stay there again if we return to reno.

Points négatifs: Nothing

Points positifs: Ambiance is everything. Large, well furnished room with floor to ceiling windows.

Points négatifs: Nothing!

Points positifs: Very nice room with city view, beds are so comfortable! 10 minutes by car far from airport.

Points négatifs: no

Points positifs: Le personnel était très gentil

Points négatifs: Il n'y a rien

Points positifs: La chambre

Points négatifs: J'ai dû appeler un taxi pour aller à l'aéroport. La navette ne circule de 4h du matin pour prendre un vol très tôt. C'était très décevant.

Points positifs: Clean, quiet

Points négatifs: Hotel now only has free breakfast IF you're a Hyatt rewards member.

Points positifs: Very clean room. Air conditioner was easy to operate and consistent. Nice spacious room.

Points négatifs: Nothing was unsatisfactory

Points positifs: Very comfortable room. And the breakfast was great!

Points positifs: The place was so clean and the accommodate my dog.

Points négatifs: .but 75 dollars for a dog in a crate is insane! My dog is 5 lbs.75 is too high,weight scale pet pay be better.kinda ripping pet lovers off. Especially people with a crate. Understandable if pet poop or pee in room but should be refunds when see pet did not soil ground.....rip off

Points positifs: The king room was quite large and comfortable. I was only there overnight and had an early flight out in the morning.

Points négatifs: There was no drinking water or anything in the minibar. The restaurant was closed si I had pizza delivered. The bar is very small.

Points positifs: Location is ideal for the airport and the free airport shuttle was very much appreciated. Comfortable hotel with very helpful staff. The food was also very good :)

Points positifs: Breakfast was good .

Points négatifs: Pool works to 10:00 pm. We were there at 9:00 , there were not enough towels . One family of 4 , has taken the rest of them and no towels left for us . The rest of all was good .

Points positifs: Nice and quite

Points négatifs: Nothing

Points positifs: Convenience to airport, shuttle

Points négatifs: No

Points positifs: Clean and comfortable and styling

Points positifs: We picked this strictly for the location near airport and shuttle service due to a 6 am flight

Points négatifs: A/C didn't keep room cool enough for us and was extremely noisy. Otherwise the room was very roomy and comfortable. Great desk for work and excellent TV with large couch.

Points négatifs: The pillows are the new trend of small unsupportive type. Other than the pillows a nice place to stay

Points positifs: Well lit, safe area to park at night, convenient to shopping and entertainment, fun staff

Points positifs: Everything

Points négatifs: Nothing

Points positifs: The room was clean and well equipped. The hotel staff was amazing!

Points positifs: Clean and breakfast

Points positifs: We enjoyed the indoor swimming pool.

Points positifs: Good

Points négatifs: All of it

Points négatifs: Queen suite was listed as having a spa tub. It doesn’t, only a shower. Very disappointing.

Points positifs: Your beds are hands down the most comfortable ever!

Points négatifs: Everything was great!

Points positifs: Large, very clean room and facility

Points négatifs: Outlet on far side of bed

Points négatifs: Water system from above room was to noisey

Points positifs: Nice staff, comfortable rooms.

Points négatifs: Breakfast was OK but served in paper & plastic ware. We expected to eat breakfast in regular plates and cups, with real cutlery, as it is shown on the ads that are on the tables. Spa was out of service, the water too cold to use pool, there was no EV charger. Nobody seemed aware of the existence of electric vehicles anyway. The amenities in the room were minimal. The fridge was hardly cooler than the room.

Points positifs: takeout Breakfast because we left early. Location was not convenient to any services, but the inn provided free shuttle service to restaurants and any other services needed,

Points négatifs: It was perfect!

Points positifs: Les chambres étaient belles, propres. Les employés étaient tous sympas dans l'ensemble, c'était un agréable hôtel. Si vous êtes à la recherche d'un hôtel simple. Karl le barman était génial !

Points négatifs: Le site Web indique un casino et des restaurants. Le seul endroit où manger à l'hôtel était le Johnny Rockets. L'air conditionné marchait à peine et était bruyante. La pression de l'eau était très faible.

Points positifs: Le personnel est sympa. A satisfait notre demande pour avoir notre chambre plus tôt sans frais.

Points négatifs: Il y avait des cheveux dans un serviette. Casino était fermé pour rénovation.

Points positifs: Bon rapport qualité/prix

Points négatifs: Chambres bruyantes

Points positifs: Le spa et le personnel étaient excellents. La chambre était trop petite. Couvre-lit n'était pas dans la chambre quand nous sommes arrivés.

Points positifs: Le personnel était très sympathique.

Points négatifs: Entre la gare et le centre-ville, il était difficile de dormir.

Points positifs: Tout était très agréable c'était une bonne expérience nous voulons revenir

Points positifs: Loved the trendy atmosphere

Points négatifs: Our window view was blocked by an awning, which I think was from the restaurant below.

Points positifs: Terrific eggs Benedict! We also had a wonderful time playing Bocce at the bar. We wish that we had a venue like this in our home town!

Points négatifs: There were some drunk and disorderly guests in the lounge who were disrupting the wonderful guitar music with their impromptu “floor show.” Our friends were concerned that the much younger woman involved was way past a state of consent as her male companion climbed on top of her and was dry humping her. None of the bartenders or other staff intervened to encourage the couple to relocate or to check on the well-being of the woman. As first time visitors to Reno, we were left with the impression that given the lack of reaction by the staff, this must be a common pattern of behavior. It’s the only wrinkle in what was a great experience at your property.

Points positifs: Staff was amazingly attentive. Room and rest of hotel were recently renovated and beautifully done. The downtown area is going through an update so it feels fun and vibrant

Points négatifs: More of an oddity, but if you need directions for the shower and the bellman tells you to call and ask for directions.... really, the shower wasn't that awesome

Points positifs: Staff was exceptional. Very informative and responsive to all requests

Points négatifs: Rooms were pretty sparse. Would have been nice to have a comfortable chair to sit and relax in. The poof and bar stool weren’t very inviting or comfortable for sitting. Also would have been helpful to have a layout map/legend in the rooms to be able to see what floor gym and pool were on as well as meeting rooms and restaurants.

Points positifs: Loved the staff, loved the location! Dog fee was pricey and room service delivered in disposable containers was a little tacky?

Points positifs: We liked how dog friendly the hotel was. The on site restaurants were convenient, the food was good, and the ambiance was nice.

Points négatifs: House cleaning never made it to our room to straighten up or leave towels. We could hear every conversation from the room next which lasted past 2am. The hotel charged for WiFi. Every other place we’ve ever stayed has had complementary WiFi

Points positifs: The staff and food at the restaraunt was excellent

Points négatifs: The check in woman was not as helpful as she could have been. Also, we booked a 40th birthday party in the bocci ball area. We paid for 2 salads, we got one. When the event was over the staff started throwing our food away instead of asking if we wanted to take it home. We had to ask them after we noticed them throwing it away. That was disappointing for the money we spent.

Points positifs: Close to the casinos.

Points négatifs: Parking was awful. Only place around that has to charge for parking and they want way too much. Drinks in the Bar are way expensive. Food options too. I guess they have to make up for not having a casino on site anymore. Didn't care for the Bathroom setup

Points positifs: Very clean rooms and facilities. Contemporary decor was nice. Distance to the most popular casino hotels is only a few blocks away.

Points négatifs: Nothing. It was very nice.

Points positifs: Great staff. I left something in the room, and the staff was very helpful and help me retrieve the item.

Points négatifs: No drawers in the room.

Points positifs: Great bed, lovely staff. Nice pool.

Points négatifs: WiFi was iffy, had to sign in every time I used a device. Also fan on roof was very noisy the first night.

Points positifs: The food at the shore and our waitress was AMAZING! Not to mention the view from our suit!

Points négatifs: There was a couple hairs in our bath but they we near the drain and it wasn’t a big deal.

Points positifs: Très bien situé, restaurants et personnel sympathique.

Points négatifs: Prix

Points positifs: Ils ont toujours quelque chose décoratifs. La nature des casinos se battre avec l'homme et pour l'Inde. J'ai bien aimé cet hôtel. Toujours un bon repos

Points positifs: J'aime bien qu'il y ait un spa mais il était difficile d'obtenir des réservations

Points négatifs: Il y avait trop de fumée dans le quartier du casino et dans le hall de l'hôtel, certaines personnes vapotaient donc c'était difficile pour nous

Points positifs: Le prix est correct et le personnel est toujours très sympathique. L'emplacement de l'établissement est bien

Points négatifs: Le restaurant mexicain était tout simplement horrible. Le restaurant asiatique est médiocre. Le meilleur est California Pizza Kitchen.

Points positifs: Zéro.

Points négatifs: La chambre n'était pas propre. Vous pouvez trouver des cheveux sur le sol et dans la cabine douche. Il n'y avait des restes de nourriture dans le frigo laissé par le client précédent. Il ne vaut pas le coup.

Points positifs: Casino, une galerie marchande, une facilité de l'arrivée/du départ De nombreuses activités pour tout âge.

Points négatifs: Possibilité de faire les réservations au dîner n'y était pas.

Points positifs: La chambre était jolie et confortable

Points négatifs: Tout est cher et le saumon de ma copine n'était pas assez cuit

Points négatifs: L'odeur de fumée de cigarette du casino.

Points positifs: Le personnel, les chambres et la nourriture sont supers.

Points négatifs: Il y avait des travaux en cours et le stationnement est difficile

Points positifs: Tout

Points négatifs: Tout était super

Points positifs: Il n'y a rien

Points négatifs: Fumer et les chambres sales Chaque restaurant offre une attente

Points positifs: L'ensemble de l'hôtel

Points négatifs: N/A

Points positifs: Staff was very friendly

Points négatifs: Restaurants closed early

Points positifs: Comfy beds

Points négatifs: Parking so far away

Points positifs: That first post Burn long shower.

Points négatifs: Loved everything except the club was closed the night of our stay.

Points positifs: Great friendly staff, clean, good beds, good restaurants, good check in and checkout system, fast valet parking, great room service meats.

Points négatifs: Slots were overly tight. Couldn’t win in six days of trying.

Points négatifs: A gratuity was included in the cost but no one came to clean the room until about 5pm at which point it was too late so that was disappointing.

Points positifs: Rooms were clean, check in process smooth despite the number of guests checking in, laundry facilities nearby in the RV park, casino was great

Points négatifs: Parking requires some patience despite huge Parking lots.

Points positifs: All the amenities, I love seeing the theatre movies each time we go, and I love arcades. On top of that, nothing beats a Fat Tuesday daiquiri and a Johnny rockets burger after the pool.

Points négatifs: Late Saturday night our neighbors began to have a very loud party, however I called security and the staff came right up within 5 minutes. Security is great here, but since it is such a nice resort, a lot of young adults come to have a wild time.

Points positifs: Buffet was pricey but good food and choices.

Points négatifs: Horrible beds! Housekeeping literally changed our mattresses at 9pm at night. Front desk doesn’t care about problems, unapologetic and unsympathetic. Seems everyone that works there hates there job. Wouldn’t recommend for almost $300 night!

Points positifs: Shower; desk; personnel in cafe very friendly.

Points négatifs: Unsuitable, uncomfortable chairs; no bath mat; blankets too thin; not eough electrical outlets; oddly styled floor lamp with impractical switch; had to get electrician for thermostat to enable heating to 82 deg.

Points positifs: Proximity to airport, shuttle, and free parking.

Points négatifs: Should have perhaps asked for handicapped accessible location for room. Mom is 91 with a walker and it was quite a trek from entry to checkin desk to elevator to room so late at night.

Points positifs: Super accessible from airport, the rooms were clean and well maintained.

Points négatifs: Virtually all of the restaurants were down by 10:00 PM the night we arrived. Room service was prompt and I had an excellent salad, but we were hoping for a late night meal where we could relax and have a drink. That ended up being our room.

Points positifs: Room was spacious, clean & comfortable. The gaming was nice. Won some , but gave it back. Oh well fun entertainment. I did enjoy the Buffet. Yummy

Points négatifs: At your Cafe the Ham steak was like jerky. Dry and chewy The bed in my room was to soft and lumpy for my back

Points positifs: Un très bon rapport qualité/prix, en particulier avec les rabais en ce moment

Points positifs: Il y avait tout ce que j'aurais pu demander. Le personnel de l'hôtel était extrêmement sympa et serviable. La chambre était propre et d'un excellent rapport qualité/prix.

Points positifs: J'ai bien aimé, des restaurants, le personnel et d'appareils de jeux de hasard. J'ai adoré le fait que le Comfort.

Points négatifs: 1992

Points positifs: Leur buffet est meilleur que tous dans de Reno. Propre et confortable avec une vue superbe sur les Sierras. Nous avons séjourné dans cet hôtel pour sa proximité au centre des conventions. Les enfants ont adoré la piscine.

Points négatifs: 21$ par jour pour les frais de villégiature rajoutés dans la chambre.

Points positifs: Tout Le spa était fantastique Tous les employés s'ont vraiment aux petits soins Très personnel Exceptionnel

Points positifs: Napa Bistro l'heure de l'apéritif. Excellent lits et literie. Les chambres sont belles.

Points négatifs: 3 E fête des réservations était une erreur. J'ai dû contacter pour qu'ils s'il avait été fait. Il a fallu une heure. Nous n'avons pas gagné, même un peu.

Points positifs: Très facile.

Points positifs: Propre et moderne. Le casino dispose de nombreux espaces de jeu. Il y a plein d'options pour dîner.

Points positifs: Excellent lits, très confortables et le personnel est très sympa, et très bon rapport qualité-prix !

Points positifs: Le personnel était très sympathique. Les restaurants étaient géniaux

Points négatifs: Chambre non-fumeur sentait la cigarette vraiment mauvais.

Points positifs: A presque tout ce dont vous avez besoin sur place avec un grand espace pour les jeux de table avec des limites basses pour les joueurs économes. Les croupiers étaient super sympa. Nous sommes également allés jusqu'à Tahoe et étions dans la montagne en 10 minutes et à Lake Tahoe en 45 minutes.

Points négatifs: La chambre était agréable, mais il y avait certaines parties assez vieilles. J'ai eu du mal à trouver les lumières et la lampe à côté du lit était dure à éteindre sans avoir à sortir du lit pour appuyer sur le bouton. Et le papier hygiénique est installé avec un rouleau neuf entassés derrière le rouleau principal, donc il était impossible d'obtenir le papier toilette sans vraiment défaire le mécanisme.

Points positifs: On paie 3-2 Obligations liées à la black jack La nourriture était bonne

Points négatifs: Pas beaucoup d'espace pour les enfants

Points positifs: Awesome customer service was on the 25 th floor and enjoyed the concierge lounge. I believe that might have been a upgrade. I just booked another 2 nights for this week.

Points positifs: We loved all the amenities they offer and the casino was amazing!! We were able to eat at the buffet for brunch ($30 a person I believe) for free just for signing up for the Atlantis casino club!! So amazing and the buffet was the best buffet we have ever been to the food is outstanding!! Also the pillows in this hotel are the softest pillows I have experienced at a hotel and that’s usually the number one thing I feel hotels lack. Never underestimate the power of a soft pillow!! We will be making this hotel our number one place to stay in Reno.

Points négatifs: Nothing we didn’t like to be honest. Rooms are a little outdated-but this doesn’t bother us because our room was very clean and taken care of.

Points positifs: Bed was very comfortable bed.

Points négatifs: Smoke smell in cascino

Points positifs: The non renovated rooms are just not acceptable for the price. The renovated are fine but not a close $400 value. We had 4 cleanliness issues in a two night stay. Totally unacceptable. And no one seemed too concerned. They gave us our resort fee back $60 on over $1000 stay! The spa is excellent but I would just visit for that and not stay in the hotel.

Points négatifs: Cleanliness. Someone else’s underwear left in bathroom, blood stains on the curtains, a jack in the box with leftovers behind the drapes. Who knows what other dirt we couldn’t see. Less than average service from the staff.

Points positifs: Clean rooms, friendly cleaning staff, quiet, free parking.

Points négatifs: Sauna or steamroom are NOT included in the hotel price and a day-pass costs 80$ per person! Restaurants were below par, with long waiting lines. Casino floor is obnoxiously loud en noise penetrates all areas, including the restaurants.

Points positifs: The purple parrot restaurant, was great food at a good price and the staff was exceptional.

Points négatifs: I'm a non smoker and even though they had non smoking areas in the casino the smell was still pervasive.

Points positifs: Rien! Chambre d’hotel 3 étoiles, pas plus.

Points négatifs: Pour un 5 étoiles une chambre tout à fait basique avec le minimum requis, comme un 3 étoiles mais sans frigo...et une piscine extérieure minuscule.

Points négatifs: The bathroom is really outdated, and not up to standards.

Points positifs: One of the best buffets. Great selection with great quality. Most buffets the desserts look good but disappoint in taste. These desserts tastes as good as they looked.

Points positifs: The table games and spa

Points négatifs: The casino floor it’s smelled like smoke. Also, they didn’t have our double queen we reserved for our first night. They said they over booked and only had a room with 1 king bed available. We had 4 people and needed double queen. Very disappointed with the type of business practice.

Points positifs: Our room was top notch - large and comfortable. King bed, two comfortable arm chairs, and desk. USB ports for charging devices. Great outdoor pool and jacuzzi. Indoor pool was closed for resurfacing. Fun entertainment in the cabaret. Great breakfast buffet at Toucan Charlie’s - extensive and top quality food. And service.

Points positifs: I really like the location and the restaurants were very good

Points négatifs: Not a thing

Points négatifs: Le service client était horrible.

Points positifs: We loved the staff at breakfast! Very friendly, always smiling and helpful! Thank you so much!

Points négatifs: Bed was creaky/ squeaky.

Points positifs: Best complimentary breakfast I've ever had! Good choice of hot and cold. Overall a great place.

Points négatifs: Some of the staff could have been a little more welcoming.

Points positifs: Property was clean, quiet, easily excess able, with a great location. Favorite hotel in my 6 state 9 day trip.

Points négatifs: Nothing

Points positifs: Facility was clean and looked good. Friday breakfast was good.

Points négatifs: Shower drain was very slow. The toilet would run and run unless you giggle the handle. The hot Breakfast options on Saturday and Sunday were sad and unappealing.

Points positifs: The breakfast was great. Nice variety of food. Very clean. Location was very safe. Not in downtown, but close enough. The rooms were large and beds were comfortable.

Points négatifs: The couch bed was terrible. It was like sleeping on springs on top of bars. No padding to the mattress at all. Additionally it wasn't level so my son felt like he was sliding out of the bed all night. It would have been more comfortable to sleep on the hard floor.

Points positifs: comfortable and breakfast was very good. Standard but well lad out.

Points positifs: Breakfast staff and spread is great. Fresh fruit.

Points négatifs: Check-in and some cleaning staff were very unfriendly. Saw one cleaning staff jamming the close door button against guests. Extremely loud noises until midnight from teenagers staff didn't do anything about.

Points positifs: Property and people were great

Points négatifs: Air conditioning was loud and worked off and on

Points positifs: The staff was amazing.

Points négatifs: The fire alarm went off 6 times from 12 am to 4 am!

Points positifs: Breakfast was not as boring as the other hotels; some effort was made into doing something different. I liked the cheese omelettes and there was plenty of choices. The breakfast staff was charming and eager to please. .......Nice area in a quiet suburb of Reno, yet not too far from the main town.

Points négatifs: Breakfast was ruined by a loud obnoxious TV that was turned to a channel with a looping, long commercial doing a hard sell on some product. This was obviously making some money for the hotel, but at the expense of the customer's peace of mind. At least the TV should be tuned to the news, sports, or travel channel.

Points positifs: We came to Reno to visit our nephew and his family and the Hampton was a short 5-minute drive to their home. We liked the convenience to the freeway as well. The breakfast was very generous, with ample choices. The room was comfortable and with plenty of room for the two of us. Liked having a comfortable chair in the room (often there are only desks chairs) and an ottoman for a foot rest. Nice bed linens.

Points négatifs: The carpet in our bedroom should have been vacuumed more thoroughly, with moveable furniture taken out of place to vacuum under those spots....found some bits of candy wrappers under the chair side table. The usual traffic patterns of carpet were not as clean as they could have been. We asked for the top floor when making the reservations and were offered the second or third floor when registering. We opted for the 3rd floor, not knowing there was a 4th floor. The people above us were not quiet. It appeared there may have been a youth soccer team staying at the same hotel and possibly a large family gathering during our stay. When that occurs, it would be nice for the hotel to select rooms for their other guests as far away from groups who tend to cause more noise. We can totally relate to this, having traveled with our boys to out of town athletic events, but it can be avoided especially when the property is not full which it did not appear to be the weekend of our stay. Just small details, but overall, very pleased with our stay and when visiting our family again, we will most likely book Hampton. Add a happy hour during the week! We've done Staybridge before and know they offer this amenity for their weekday customers!

Points positifs: Location

Points négatifs: Difficult to reach front desk. Had a question and had to go down several times before I could find someone at the front desk.

Points positifs: King bed and sofa were comfortable.location is good

Points négatifs: Breakfast. The crib for the baby was very old and broken , I’ve asked to change it, but was told that they have none. the staff fixed it, but it collapsed in the middle of the night and the child was screaming, waking up everyone in our room and I think in the next room as well. We had no sleep after that, as I had to carry her for 2 hours to make her calm down. Asked to change it in the morning but no response.. The carpet in the room had holes on the edges.

Points positifs: Nothing it is misrepresented in photos and descriptions online.

Points négatifs: Noisy, old, rude staff, unaccomadating to families, stained carpet, hot water takes 5 min to get hot, difficult to get to, not a full kitchen more like a kitchenette.

Points positifs: The bed was really great for a hotel bed. The room had a nice kitchen.

Points négatifs: I was double-charged for the room. Once when booking, and when I checked in, they said my card didn't go through or something, and I got charged again.

Points négatifs: I wanted to cancel 1 night but was past the deadline I would prefer to deal directly with the hotel

Points positifs: The spacious room really made a difference, as did the ability to have the windows open and not have to depend on the air conditioning. It felt much more relaxed that a usual hotel room. I loved being able to prepare my own meals ESPECIALLY with Wholefoods nearby. I'm REALLY picky about the quality of food I eat and thus cannot/won't eat most hotel/restaurant foods.

Points négatifs: More smaller pot/pan options in Kitchen cupboard

Points positifs: I like the room

Points négatifs: none so far

Points positifs: Breakfeast, size of room,

Points négatifs: My hotel entry cards didn’t work one day

Points positifs: Location

Points négatifs: Only one waffle maker hogged up by one person

Points positifs: We were surprised to find a free light dinner when we arrived. It was great for our big family (we have five kids)

Points négatifs: The matress didn't suit my preference, but it was very clean.

Points positifs: Great location and nice size rooms

Points négatifs: While advertised as pet friendly, the $75 charge for a small dog was definitely not pet friendly!

Points positifs: The whole hotel is clean down to every little corner. Our room was big, well lit great layout for not bumping into each other and my husband and I were traveling with our two kids and my grandma. Pull out bed was comfy and clean. The bathrooms down stairs and 1 elevator was being remodeled and that was clearly communicated at the beginning of the stay.

Points négatifs: Everything was great.

Points positifs: Staff was awesome

Points négatifs: AC was somewhat hard to regulate

Points positifs: A désespérément besoin de nouveaux tapis et rideaux assortis. Le petit déjeuner était moyen ... il n'est pas mal. Le personnel était très sympathique.

Points négatifs: Tapis

Points positifs: Calme, sûr, propre, parfait pour le prix !

Points positifs: L'hôtel est très propre et bien entretenu. Le personnel est toujours très chaleureux et serviable. J'y retournerais sans hésiter une seconde.

Points positifs: Room was spacious, and clean. Breakfast was excellent!

Points positifs: Breakfast was delicious .

Points négatifs: Early morning vacuuming

Points positifs: The manager & staff were great. Very helpful and pleasant

Points négatifs: Nothing. 3 minutes from Reno airport and they had van service ..

Points positifs: Comfy bed. Good AC.

Points négatifs: Not really.

Points négatifs: Hair dryer did not work, however the front desk had one for us to use

Points négatifs: Too high price

Points positifs: Not applicable--left too early for breakfast.

Points négatifs: Limitied breakfast compared to other C inn lovations

Points positifs: The staff was exemplary.

Points négatifs: Absolutely no complaints

Points positifs: The rooms are clean and its close to the airport

Points négatifs: AC cycled from freezing to completely off leaving the room swinging from too hot too cold. Couldn't sleep.

Points positifs: Location to freeway

Points négatifs: Very few amenities and surrounding area around hotel

Points positifs: Clean and well run hotel, quiet location, excellent for skiing trip at Mt.Rose. I also like that windows can be opened to get fresh air.

Points négatifs: Could hear TV and people talking from other rooms, but it is rather typical for hotels.

Points positifs: I stayed in Residence Inn many times but first time in this location. It did not disappoint. Same cleanness and comfort. Everything is upgraded and thought out. Always a please to stay in RI but it is not always available on dates of travel.

Points positifs: Room was nice, clean & spacious, staff was friendly & the complimentary breakfast was above average! Loved the paul mitchell toiletries. Would definitely stay again

Points positifs: Clean!! Please keep It up!!! Thanks

Points négatifs: None

Points positifs: Pleasant and helpful staff, attractive property.

Points négatifs: I am a big supporter of Marriott and Residence Inn. This property was a little disappointing because it is showing it's age and is in need of repair/upgrades (interior doors not closing, loud rattling bathroom fans, etc). We will always stay at R.I. when we can, (we love the 2-bedroom suite) but we thought you should hear some constructive criticism.

Points positifs: Charged $100 for pets. Not listed in ad. We kept dogs in car. Too much for 1 night.

Points négatifs: Dirty hallways and stairwells.

Points positifs: Clean room, nice location and awesome staff

Points négatifs: Sofa bed mattress is hard

Points positifs: Location was good for our purposes of the visit.

Points négatifs: The cleanliness of the facility was my main issue. As for design, the property was definitely out dated. It served our purpose, but in future we would look to stay at cleaner and more updated hotel.

Points positifs: I've had back surgery and I will rate every hotel and their beds. And serve was amazing, staff was friendly and the beds were amazing. Thank you for our honeymoon

Points négatifs: Nothing it was first time and really good

Points positifs: Location to my rose

Points négatifs: Bad smell in the room. Dirty bathrooms.

Points positifs: The room was nice and spacious. I was surprised that there was a bottle of water on the counter that the hotel charged an additional $3.50 for if used. I feel it should have been complimentary. I had a very scary experience with a young Hispanic male jumping at me yelling as I opened the door to leave. I yelled and he jumped back and I slammed the door. My husband immediately went out to look for him but he was gone. I told the receptionist when I left. I wasn’t sure if he was trying to scare someone he knew and got the room wrong. I also don’t know if he was one of your employees who was playing a prank on a housekeeper and got the room wrong. Maybe you can look at the camera footage to see. It happened yesterday around 10 a.m. or so. 5/14. I think my room was 239 but not 100% sure. I’m 68-years-old and it scared me a lot.

Points négatifs: See above

Points positifs: The location is great for airport access.

Points négatifs: The staff was VERY RUDE. The access to the elevator was inconveniently located due to having to lift luggage up stairs.

Points positifs: hotel is located right off the freeway. rooms were huge and spacious.

Points négatifs: restaurant could have extended their opening hours knowing that it is peak period (burning man weekend).

Points positifs: The size of the suite, windows on both sides.

Points négatifs: Bed was too high, toilet was ok for a 4 year old, not enough towels no room service, refrigerator didn't work, after it was fixed, it froze everything. Bath did not drain properly, hotel parking lot lights were low if not dark. People hanging around outside waiting for someone to open doors so they could walk in. Not enough security. Restaurant was very poor and cold food. Was overcharged when I had a credit even after prepaid for the week, they charged my card the amount of the credit.

Points positifs: Th hotel was passable, well located and reasonably priced

Points négatifs: I had trouble with three card declines. I don't believe it was my cards, something was wrong with the terminal. My bank laimed that the wrong expiration date had been put in, but I didn't put in an expiration. There was nothing wrong with that card alt east, and maybe not the others. Its really not fun having card declines at 10.30 at night in a foreign hotel. The room had no bottled water. This is a basic commodity for a traveller and it should not happen, really.

Points positifs: Nothing.

Points négatifs: They gave me the wrong room. I booked a presidential King and the gave me standard room. When I brought it up they said take it or leave it. Pool was closed so my kids were miserable

Points positifs: It was pet friendly and clean.

Points négatifs: Service at their restaurant was extremely slow.

Points positifs: Clean room

Points négatifs: Staff was a bit stressed, but it was a busy weekend.

Points positifs: Front desk staff was kind and efficient. Rooms were very clean with a firm bed. The hotel in in the middle of updates and when all are done it will be very lovely. Even with work being done. EVERYTHING was clean. It is close to the airport but planes were not a problem.

Points négatifs: The carpet in the rooms needs some updating, but, I am sure that will be coming.

Points positifs: Perfect location for an early morning flight with walking distance to the airport. Spacey and well-equipped room. Good value restaurant available in the hotel. Nice garden area.

Points négatifs: Pool available, which would normally be a plus, but they had it closed during three days at the end of the Burning Man event, which I perceived as very unfriendly. The pool access was one of the reasons for me to select this hotel. Yes, burners are usually full of dust when they arrive, but after taking a shower in the room, it felt very discriminating to be considered "dirty people" (which is what I and other guests read into the closed pool). Furthermore, the hotel charged substantially more than confirmed by booking.com, which I now need to reclaim afterwards. Not ok!

Points positifs: Food was good.

Points négatifs: There was only one server on the floor during breakfast hour not even a hostess. Not good!!!!

Points positifs: The room was over priced and reeked of cigarette smoke. The faucet in the shower was broken. Almost scolded myself. The check in staff were overwhelmed.

Points négatifs: The room was overpriced, smoky and the bed was uncomfortable. The faucet in the tub was broken so you couldn’t safely adjust the water temperature. Water scalding hot.

Points positifs: When arrived they had no reservation on file. I will be needing a full refund. The front desk was nice to accommodate us for another room at a cheaper price.

Points négatifs: I booked a few weeks ago and no reservation was on file as i arrived . Will probably not be using booking .com.

Points positifs: Rien

Points négatifs: Chambre bon marché, des cloisons minces, mauvais oreillers, air enfumé.

Points positifs: Nous avons adoré l'atmosphère, le personnel était génial. Bon spectacle. J'ai bien l'intention de revenir ici

Points positifs: Les chambres sont plus calmes, four à micro-ondes, un canapé, des ventilateurs dans la salle de bains. Mais c'était très propre et le personnel est sympa ! J'ai aussi beaucoup aimé qu'il y ait un service de voiturier gratuit !

Points négatifs: Le café était fermé jusqu'à jeudi.

Points positifs: Très calme et paisible. Tout le personnel était très agréable et serviable.

Points négatifs: J'ai aimé tout ce qu'il faut.

Points positifs: J'apprécie toujours le personnel sympathique et serviable à l'Eldorado. Tout le monde est toujours souriant et de bonne humeur. Ils sont très serviable et c'était un plaisir d'avoir affaire à eux. Les chambres sont confortables et disposent de tout ce dont j'avais besoin.

Points positifs: Un excellent choix de restaurants

Points négatifs: Les frais supplémentaires dans le prix de la chambre. Prix total doit être inclus dans les valeurs initiales.

Points positifs: Nous permettait de nous balader confortablement au lieu de porter notre attirail de motards

Points négatifs: Les prix de Reno et à Las Vegas ne cessent d'augmenter

Points positifs: Tout

Points positifs: Comment nous avons eu la chambre au kayak

Points négatifs: Parking

Points positifs: Monde

Points négatifs: Non-fumeur

Points positifs: Le personnel était incroyable ! Très agréable, courtois et attentif. À quelques minutes de marche de la célèbre affiche "Reno " et du Circus Circus. La nourriture était tout simplement extraordinaire via le service d'étage. Les coupons gratuit inclus, ce qui fait des économies avec des boissons et les spectacles.

Points négatifs: Il n'y avait pas beaucoup de chambres non-fumeurs. Les chambres sont un peu démodées, mais pas trop mal

Points négatifs: Chambre sale

Points négatifs: All the fees

Points positifs: Location

Points négatifs: The price for value. Heater broken. Small tv. Pool unappealing. Old. Casino ok. Buffet good.

Points positifs: The staff and accommodations

Points négatifs: The room

Points positifs: Bed was comfortable, view good.

Points négatifs: We clearly had 3 people in our room as per the reservations but only got two sets of towels and one set of shampoo and conditioner.

Points positifs: Good all- inclusive place. Just didn't get a great vibe from it. The restaurant wasn't terrific. Good, but not terrific.

Points positifs: Room

Points négatifs: No

Points positifs: This place is really nice considering how long they’ve been I business

Points positifs: Really enjoyed the 3 properties connected and the ability to move between all 3. The restaurants were very affordable and the food was great. Staff was helpful and friendly. The location was perfect.

Points négatifs: The rooms shown on the website do not match the rooms available. We were told the newly remodeled rooms were Smoking ONLY. Our room was clean, but dated. The bed was fantastic and comfortable. Not really a deal breaker, but you could tell you were in an older casino.

Points positifs: I loved the room service options. And it was very quick.

Points positifs: Location was great, Food (buffet) was very good. Didn't get a chance to eat breakfast, left to early. Would stay there again.

Points négatifs: Parking was a challenge, First room door key didn't work, next room bath tub drain plug was missing. But those were a minor inconvenience.

Points positifs: Nothing

Points négatifs: The hotel had big bugs on bed and bathroom .i got poked by them i was itching and and burning i showed the hotel staff all the red dots on my arms and did nothing about it .im am very upset about this stay

Points positifs: Amazing view from our room! Great jet tub. Front desk very friendly and helpful. She even pronounced my name right the first try which rarely happens. Great comfy bed with robes and a slips to get cozy in after the tub.