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L'ensemble de l'hôtel N/A
Super hôtel! Ils ont des choses à faire pour tout le monde, les adultes et les enfants. Le personnel est sympa et l'hôtel est propre dans l'ensemble. Le Lex club valait vraiment la peine. Leurs restaurants sont tellement bons! J'ai l'intention de revenir !
Il n'y a rien Très mauvais service clients, l'hôtel était complet, on nous a laissés la recherche d'un autre hôtel à minuit avec nos 3 enfants!
L'hôtel sentait mauvais la cigarette Notre chambre avait une odeur de vomi Les meubles étaient démodés et le vieux Il n'y avait pas de réfrigérateur dans la chambre
La propreté de la chambre et le confort de celle ci.
Position centrale et confort Prix trop eleves et qui varient selon le taux de remplissage...
Les chambres Il n'y avait pas de buffet
Les facilités de restauration ainsi que les menus et les prix variés pour toutes les bourses. Obligés de nous absentés 3 nuits, pour traiter des affaires très imprtantes non prévues initialement, à San Francisco, on n'a pas voulu nous déduire le priix des nuitées sous prétexte de réservation établie à l'avance.
Hotel en relation direct avec les casinos et différents restaurants. Bien pour une étape sur la route de San Francisco. Très bon rapport qualité-prix hotel un peu " vieux" mais rénovation en cours
Tout était super
tout était nickel rien à redire en un mot super
Très propre près du centre commercial. Belle salle de bains avec une grande baignoire et grande douche. Les chambres sont vraiment agréables La télécommande ne marchait pas bien. L'oreiller était plutôt inconfortable
Hôtel propre Bon hôtel, bien situé
convivialité La chambre était très sale. Draps déchirés, nourriture dans la chambre, pansements utilisés dans la salle de bains, urine autour des toilettes, taches dégoûtantes sur le sol :(
La nourriture était super Il n'y a pas de piscine
Les services à la clientèle et au service d'entretien Le prix le moins cher
Propre, chambre spacieuse Il n'y a pas de piscine, pas de frais
Super bien situé J'ai trouvé que le prix était un peu élevé
Le personnel est sympa. Propre. Très confortable. La nourriture aurait pu être mieux
Les jeux pour les enfants, une grande chambre, et dans l'ensemble un super endroit. Aucun reproche
grand luxe, jamais été dans un tel hôtel! rien à redire, tout est fait pour qu'on se sente bien... et qu'on dépense au casino. petit déjeuner en sus mais dans un des resto de l'hôtel très abordable.
A presque tout ce dont vous avez besoin sur place avec un grand espace pour les jeux de table avec des limites basses pour les joueurs économes. Les croupiers étaient super sympa. Nous sommes également allés jusqu'à Tahoe et étions dans la montagne en 10 minutes et à Lake Tahoe en 45 minutes. La chambre était agréable, mais il y avait certaines parties assez vieilles. J'ai eu du mal à trouver les lumières et la lampe à côté du lit était dure à éteindre sans avoir à sortir du lit pour appuyer sur le bouton. Et le papier hygiénique est installé avec un rouleau neuf entassés derrière le rouleau principal, donc il était impossible d'obtenir le papier toilette sans vraiment défaire le mécanisme.
J'apprécie toujours le personnel sympathique et serviable à l'Eldorado. Tout le monde est toujours souriant et de bonne humeur. Ils sont très serviable et c'était un plaisir d'avoir affaire à eux. Les chambres sont confortables et disposent de tout ce dont j'avais besoin.
This hotel is a gem in the middle of the desert. The location is fantastic, within walking distance from many attractions. The rooms were private and relatively noise-canceling. The only time we heard our neighbors was when they would let the doors slam. The absolute best part about the hotel is that the entire venue is smoke-free and non-gaming. Check out was a breeze, and valet had our car ready before we made it down from our room. Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.
Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy. Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
The room and bed were comfy I like everything pritty much
Place was clean looked modern. The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
Location, good service and cleanliness. Non smoking a plus. Good size room. The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Location Small corridors in entrance area, no casino
Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.
The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon! Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Decor, room & staff were amazing. The hotel has a very active-lifestyle, current, relevant, green, boutique vibe. Very hippster yet unpretentious and comfortable. We will say here everytime we are in Reno. It is also right in the heart of the casino strip if that's your thing and the river district. Hotel restaurant has a great vibe but we had dinner elsewhere. Excited to eat at the restaurant, we were disappointed to be told there was a wait for the kitchen to catch up even though half the restaurant was empty. We don't terribly mind a wait but were further surprised that we were not offered an empty table for a drink or two. No pagers or method of contact were available to let us know when they could seat us, which made the situation a bit more ackward. We finally made the decision to eat elsewhere, at Campo and were so glad we did. Excellent food & service!
Reno is usually about dingy hotel rooms inside of casinos. This hotel was the first time we had ever seen anything different, and it was really nicely done. The renovation was high end and nicely done, from the public spaces to the individual rooms. The staff was also super friendly. There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.
Smoke free, non-casino Slow elevator; no service elevator
Friendly awesome staff - from checkin, to restaurant on site, to valet. Clean and beautiful hotel. Look forward to coming back to Reno.
Le seul problème était que la baignoire était bouchée et ne coulait pas.
Séjour très satisfaisant à prix imbattable. Propre et calme. Il n'y a pas de problème du tout. Je reviendrais dans cet hôtel sans hésiter.
Le pire hôtel que je connaisse Tout
Il fallait marcher dans le casino et le parking pour aller à la piscine
Hôtel simple et bon personnel Les panneaux indiquant la réception n'était pas placés très logiquement
Prix abordable à certaines dates.
Chambre supérieure. L'hôtel est situé près de la rue, et on peut facilement aller à pied n'importe où. De la moisissure dans les chambres. Il a besoin d'être rénové. Pour 100 $ la nuit ne vaut pas la peine.
la facilite d'acces, le calme, la grandeur de la chambre, rapport qualite prix imbattable, bon service de nettoyage ; tout etait parfait.
Excellente situation géographique
Tout ... !!! La nourriture, l'animation, plein de gens super et très calme ... !!! On peut tout y trouver ...
L'emplacement au milieu de la ville et de ses casinos, la gentillesse du personnel Pas de cafetière électrique dans la chambre, connexion wifi payante
Hotel trés bien placé en centre ville ....Trés bon rapport qualité prix
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
Room and Accommodations Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape. Once in a while the planes would make some noise early in the AM.
The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable. The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
The friendly staff Nothing
Nice, clean, decently priced hotel located very conveniently at the entrance to the Reno Tahoe airport. We had a very early flight and not having to stress about traffic, etc. to get to the airport on time allowed us to get a very good night's sleep before our early a.m. wake up call. They also had a shuttle ready and willing to take us directly to the airport. Not a thing....
Nothing The carpets, the air quality in the room, stuffy corridors.
The location is a good deal for the location to downtown. The room was very clean and the floor was spotless. The hair dryer didn't work.
I'm still alive, my car was not stolen. I had an expensive car and felt it's not a safe place to park my car for the night, nor it was clean enough inside. Best Western (just 20 bucks more expensive) in the same area is much better. La Quinta (same price) also felt better, although not as good as Best Western.
The concierge was very friendly and helpful, she put us in a lower floor at my request, and she called the room after we got our stuff in to make sure it was ok. There were a lot of shady looking people hanging around the entrance and parking lot. The room was VERY outdated.
I'll never uses the hotel again The parking lot ia disgusting and dirty nothing worked in the rooms no towels to take a shower bathrooms would not even lock if you wanted service you had to go to the front desk
Tv's are way outdated. Time for a change.
Nice view of the city lights at night. Easy access to parking. Quick hot water. The room was relatively large and had a comfortable couch and coffee table. Smoky smell in lobby made my eyes water. The floor we were on was non-smoking but smelled of smoke just the same. The TV was an old CRT type and the remote for it didn't work. The room was difficult to cool down to a nice sleeping temperature even though it was very cold outside. The pillows were small too soft to give any support.
Toilet not flushing properly, bed broken on one side.
The staff was really great! Although you can smoke on certain floors I was 5 floors above it and still smelled the smoke. Other customers smoked on the elevators and on any floor they wanted to.
The front desk person gave me a room on an upper level floor when I requested it due to a late check in and even though place was sold out. The room was fine. Basic two bedroom. Wireless worked. This was a multi-unit hotel with cheap rates - it worked for me when in town to go door to door during election season Lobby and rest of hotel smells of cigarette smoke bc smoking allowed in the casino. Casino diner food pretty basic. Great for feeling like you get to see some local action.
Customer service, dirty rooms, smoke filled lobby,
The view was nice. Although it was a non-smoking room, and it did not immediately smell of smoke upon check in, the smell of cigarette smoke woke me up in the middle of the night! When I got home, I realized that all of the clothes that I had on and that I had packed with me smelled of smoke.
Everything was excellent except the mattress desperately needed to be replaced!
Very convenient location near the airport and whole foods and other restaurants. The slow service at the café for breakfast.
The value. For the price, especially in Reno, the room was excellent. The customer service was quite good too. Nothing
Nothing Hotel is hard to find, It is NOT at the address they claim.
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quite, clean novice from high way traffic
Has everything one needs and close to everything!! Does not have a van to transport between airport and hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nothing This hotel isn't even close to 3 star! You kidding me. Homeless people in the lobby. Room old. Wow. Absolute joke of a hotel. Never recommend it or stay there again!
This guest did not leave comments about this hotel.
Price and big rooms Hair all over
Clean and great breakfast Very noisy. Young children running the hallways and banging on doors in evening. Lots of noise on floor above too. Three times kids knocked on our door- twice they ran away when it was opened. Once they said sorry, wrong room.
Breakfast 2nd day was not very appetizing
Customer service was terrible.
Courteous and helpful staff, great Continental breakfast
The staff, from the front desk to housekeeping, are the very best and the friendliest I've ever experienced. Everyone was willingly to help and always with a smile upon their faces! The facility and rooms were top rated as well as extremely beautiful and clean. Recommended to anyone at anytime!
Nice non-smoking facilities, clean comfortable room,, super staff, easy parking and a great breakfast. N/A
Very friendly and courteous staff, cleanliness, complimentary breakfast, ease of check in and parking