Les chambres Il n'y avait pas de buffet
Tout était super
Les facilités de restauration ainsi que les menus et les prix variés pour toutes les bourses. Obligés de nous absentés 3 nuits, pour traiter des affaires très imprtantes non prévues initialement, à San Francisco, on n'a pas voulu nous déduire le priix des nuitées sous prétexte de réservation établie à l'avance.
Hotel en relation direct avec les casinos et différents restaurants. Bien pour une étape sur la route de San Francisco. Très bon rapport qualité-prix hotel un peu " vieux" mais rénovation en cours
Position centrale et confort Prix trop eleves et qui varient selon le taux de remplissage...
Très propre près du centre commercial. Belle salle de bains avec une grande baignoire et grande douche. Les chambres sont vraiment agréables La télécommande ne marchait pas bien. L'oreiller était plutôt inconfortable
tout était nickel rien à redire en un mot super
Les services à la clientèle et au service d'entretien Le prix le moins cher
La nourriture était super Il n'y a pas de piscine
Hôtel propre Bon hôtel, bien situé
Le personnel est sympa. Propre. Très confortable. La nourriture aurait pu être mieux
Super bien situé J'ai trouvé que le prix était un peu élevé
Propre, chambre spacieuse Il n'y a pas de piscine, pas de frais
convivialité La chambre était très sale. Draps déchirés, nourriture dans la chambre, pansements utilisés dans la salle de bains, urine autour des toilettes, taches dégoûtantes sur le sol :(
Hotel trés bien placé en centre ville ....Trés bon rapport qualité prix
L'emplacement au milieu de la ville et de ses casinos, la gentillesse du personnel Pas de cafetière électrique dans la chambre, connexion wifi payante
Excellente situation géographique
This hotel was what I expected of a Hilton. It was easy to access from the freeway. I fell safe in the hotel and neighborhood. Rooms were clean and nicely decorated. Used the refrigerator but not the microwave but glad it was there if we needed it. The shower head was mounted too high. Not a big issue but I'm shorter than most people and to adjust the spray I'd have to balance on the side of the tub. Doesn't seem safe to me. Many hotels do this. So this to limited to This Hilton.
Rooms were clean and the staff were friendly. The location of the hotel is great, just off the freeway and next to a gas station and some restaurants. The room itself was spacious with a large bathroom (I booked a single king bed room and it was like a small 1br apartment inside). I really only needed a place to sleep while I'm in Reno, so I wasn't really expecting much. The only improvement they can make is to get quieter air conditioning units, since there was one right next to the bed and it can get loud at night.
This is one of the best run, friendliest locations in all of Reno. N/A
I have been staying here for almost 18 months regularly as part of my projects in Reno. I have also stayed at some of the Casino properties in the area. I cannot tell you how much I appreciate Jeff Peason's staff here. They just treat me like family.
The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing. Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
* Very nice inside * Extremely clean * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great! the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town. It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice. I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Friendly staff. Accomodated us with our request for early check in for free. There was a hair in the towel. Casino was closed for renovation.
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
Nice river view room, clean No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Good value for money Noisy rooms
Super hôtel! Ils ont des choses à faire pour tout le monde, les adultes et les enfants. Le personnel est sympa et l'hôtel est propre dans l'ensemble. Le Lex club valait vraiment la peine. Leurs restaurants sont tellement bons! J'ai l'intention de revenir !
La propreté de la chambre et le confort de celle ci.
L'hôtel sentait mauvais la cigarette Notre chambre avait une odeur de vomi Les meubles étaient démodés et le vieux Il n'y avait pas de réfrigérateur dans la chambre
L'ensemble de l'hôtel N/A
Il n'y a rien Très mauvais service clients, l'hôtel était complet, on nous a laissés la recherche d'un autre hôtel à minuit avec nos 3 enfants!
Le seul problème était que la baignoire était bouchée et ne coulait pas.
Il fallait marcher dans le casino et le parking pour aller à la piscine
Le pire hôtel que je connaisse Tout
Chambre supérieure. L'hôtel est situé près de la rue, et on peut facilement aller à pied n'importe où. De la moisissure dans les chambres. Il a besoin d'être rénové. Pour 100 $ la nuit ne vaut pas la peine.
la facilite d'acces, le calme, la grandeur de la chambre, rapport qualite prix imbattable, bon service de nettoyage ; tout etait parfait.
J'apprécie toujours le personnel sympathique et serviable à l'Eldorado. Tout le monde est toujours souriant et de bonne humeur. Ils sont très serviable et c'était un plaisir d'avoir affaire à eux. Les chambres sont confortables et disposent de tout ce dont j'avais besoin.
Nothing The carpets, the air quality in the room, stuffy corridors.
Toilet not flushing properly, bed broken on one side.
1. Ease of access 2. Convenient parking 3. Close to Downtown action 4. Close to freeway on ramps 5. I was upgraded upon arrival 6. The coffee shop ladies/staff were sweet 1. Hotel located next to train tracks, train whistle sounded nearly every hour - all night long like an alarm clock. 2. Bathroom fan sounded like a vacuum cleaner. It automatically came on with the lights so, no way to turn it off. 3. It appeared like a high crime rate area. 4. Casino was smoky and dirty, very undesirable. 5. TV remote only partially worked, couldn't watch movies. Maintenance was too busy to fix.
Tv's are way outdated. Time for a change.
Nice view of the city lights at night. Easy access to parking. Quick hot water. The room was relatively large and had a comfortable couch and coffee table. Smoky smell in lobby made my eyes water. The floor we were on was non-smoking but smelled of smoke just the same. The TV was an old CRT type and the remote for it didn't work. The room was difficult to cool down to a nice sleeping temperature even though it was very cold outside. The pillows were small too soft to give any support.
I booked this through booking.com. When I made the booking, it says no credit card required. So I booked it without my credit card. When I arrived, the staff said that my reservation was cancelled and all rooms are booked. The reason the room was cancelled was my credit card was declined. I have never provided my credit card and somehow it got my credit card and charged it. And it didn't go through so it canceled my reservation, without any phone call, text, or email. So I to book another hotel at the last minute. There are 5 things they did wrong: 1. Got my credit from booking.com which I didn't intended to provide; 2. Ran through my credit card without my permission; 3. My credit card got declined so they cancelled my reservation and let others book the room; 4. Didn't notify me until I arrived at 11:00 pm; 5. Had a very rude attitude. Absolutely say no to this hotel.
The location is a good deal for the location to downtown. The room was very clean and the floor was spotless. The hair dryer didn't work.
Customer service, dirty rooms, smoke filled lobby,
The concierge was very friendly and helpful, she put us in a lower floor at my request, and she called the room after we got our stuff in to make sure it was ok. There were a lot of shady looking people hanging around the entrance and parking lot. The room was VERY outdated.
The rooms were clean and very comfortable housekeeping was friendly and nice I did not like the casino to much cigarette smoke and the people that go there are not people I would invite home for dinner
I'm still alive, my car was not stolen. I had an expensive car and felt it's not a safe place to park my car for the night, nor it was clean enough inside. Best Western (just 20 bucks more expensive) in the same area is much better. La Quinta (same price) also felt better, although not as good as Best Western.
The front desk person gave me a room on an upper level floor when I requested it due to a late check in and even though place was sold out. The room was fine. Basic two bedroom. Wireless worked. This was a multi-unit hotel with cheap rates - it worked for me when in town to go door to door during election season Lobby and rest of hotel smells of cigarette smoke bc smoking allowed in the casino. Casino diner food pretty basic. Great for feeling like you get to see some local action.
A presque tout ce dont vous avez besoin sur place avec un grand espace pour les jeux de table avec des limites basses pour les joueurs économes. Les croupiers étaient super sympa. Nous sommes également allés jusqu'à Tahoe et étions dans la montagne en 10 minutes et à Lake Tahoe en 45 minutes. La chambre était agréable, mais il y avait certaines parties assez vieilles. J'ai eu du mal à trouver les lumières et la lampe à côté du lit était dure à éteindre sans avoir à sortir du lit pour appuyer sur le bouton. Et le papier hygiénique est installé avec un rouleau neuf entassés derrière le rouleau principal, donc il était impossible d'obtenir le papier toilette sans vraiment défaire le mécanisme.
grand luxe, jamais été dans un tel hôtel! rien à redire, tout est fait pour qu'on se sente bien... et qu'on dépense au casino. petit déjeuner en sus mais dans un des resto de l'hôtel très abordable.
Nice non-smoking facilities, clean comfortable room,, super staff, easy parking and a great breakfast. N/A
Very friendly and courteous staff, cleanliness, complimentary breakfast, ease of check in and parking
Breakfast 2nd day was not very appetizing
Courteous and helpful staff, great Continental breakfast
The staff, from the front desk to housekeeping, are the very best and the friendliest I've ever experienced. Everyone was willingly to help and always with a smile upon their faces! The facility and rooms were top rated as well as extremely beautiful and clean. Recommended to anyone at anytime!
Customer service was terrible.
Clean and great breakfast Very noisy. Young children running the hallways and banging on doors in evening. Lots of noise on floor above too. Three times kids knocked on our door- twice they ran away when it was opened. Once they said sorry, wrong room.
It was okay... not the best hotel I've ever stayed at, but not the absolute worst; you get what you pay for. The room was pretty clean and the bed comfy, but nothing luxurious at all about this hotel. Front desk staff were okay too. The facilities seemed a little run down and the continental breakfast wasn't really worth it. Couch in room had cigarette burn marks on it, and carpeting was thin which was put over a pipe/valve that made it lumpy to walk on.
Le personnel était très gentil et aimable. Il y avait une petite atmosphère d'hommes d'affaires, la façon dont il a été tenu, tout le personnel que les animations de l'hôtel. Nous avions beaucoup de place dans notre chambre et la salle de bains, coin cuisine. Nous avons eu un bon prix pour un séjour d'une nuit.
Close proximity to the location of the event I was in town for FILTHY! splatter on the walls dirty baseboards goo on the walls in the bathroom cigarette burns in the carpet (reserved a non-smoking room) and bathroom counter found a cigarette butt on the rug as you enter the bathroom dirty floor in the bathroom the smell of cigarette smoke and pot filled the room the AC was noisy and rattled
The beds were clean and comfortable. The shower and bath area had mildew and the tub was so worn I couldn't tell if it was dirty or just old. The courtyard green space area has been filled in with cement, which is now disintegrating. It wasn't horrible for one night, but I was happy it was just one night.
Location and staff Room had an odd odor, no natural light, lobby coffee was beyond bad, pizza box with pizza in it left in my "cleaned" room, pants left in closet. Not the good stay I've had at other LA Quinta inns.
Staff was friendly and helpful. Manager Kim was prompt and thorough in addressing each issue/problem. Non-smoking room was permiated with stiff, stale smoke. Both double beds had large rips/holes in sheets. Bathroom floor behind door clearly never cleaned. Toilet backed up for no apparent reason.
breakfast the room smell smoke need to spray
First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...
Not a thing No shuttle in the early am. Front desk staff was beyond bad. I asked for a cab at 0430AM and she gave me a wake up cal instead. Horrible experience.
Price since we were here on business and had no desire to stay at one of the casinos. Friendly helpful staff. Air conditioner didn't get quite cold enough. One very stained chair next to the desk sort of ruined the overall feeling of the otherwise nice and comfortable room for the price.
Quiet, safe, CLEAN, Excellent value!!!
Hotel is always very clean and well maintained. Staff is always very friendly and helpful. I would stay here again in a heartbeat.
Room and Accommodations Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape. Once in a while the planes would make some noise early in the AM.
Nice, clean, decently priced hotel located very conveniently at the entrance to the Reno Tahoe airport. We had a very early flight and not having to stress about traffic, etc. to get to the airport on time allowed us to get a very good night's sleep before our early a.m. wake up call. They also had a shuttle ready and willing to take us directly to the airport. Not a thing....
The friendly staff Nothing
The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable. The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.