Points positifs : Staff was ready and quick. Very easy pick up and drop off
Points positifs : Staff was helpful, drop-off was easy.
Points négatifs : Removing additional fees where possible for student drivers given the pandemic. Inform that drop-off after hours only requires keys to be placed in drop-off box and incurs no additional fees.
Points positifs : Very happy and kind staff
Points négatifs : Cleaner carpet in office, but great service
Points positifs : Car was fine. The guy at the counter was nice
Points négatifs : The computers were down and I was charged an extra day of rental even though I returned the car on time. Customer service was extremely rude over email and refused to do anything to help. Overall very terrible experience.
Points positifs : Great customer service from agent at counter. Very nice rental vehicle. Easy check in and easy return.
Points négatifs : Everything was perfect
Points positifs : Fast, easy pick up. Helpful staff.
Points positifs : The drop-off was easy and I got upgraded to a bigger, very modern car.
Points négatifs : When I arrived there,no cars were available, even though I had booked one online (already paid for the insurance).15 minutes later someone dropped off a car and I got it, so it all worked out. But make sure cars are on-hold there when renting them out in the future!
Points négatifs : See above
Allowed me to select a pickup time after they closed...
Points négatifs : The online reservation system allowed me to pick up the rental at 12:00, but they close at 12pm on Saturdays. I received no notification That they would close. Usually you can pick up rental cars after your selected pickup time.
Points négatifs : was overbooked and did not get a car
Points positifs : The had phenomenal customer service and I will definitely rent a car through Enterprise again.
Points positifs : The guys there were great. Fantastic experience.
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Santa Cruz.
Enterprise possède 2 succursales à Santa Cruz. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.