Réservez une voiture de location chez Enterprise à Strasbourg

One of the worst experiences of my travel life

Points positifs : We do

Points négatifs : We rented the original vehicle from the Strasbourg train station and experienced difficulties with the vehicle very shortly after rental. We smelled a burning smell after 50 kms and then was not able to shift into any gear. When trying to contact Enterprise road side assistance I was hung up on 7 times. This all happened between 4:00 and 7:00 pm. Once we were picked up by a tow truck we were taken to a garage where we were then asked to wait outside the garage compound without any way to our chalet at that point. The only way we were able to stay within the compound was due to my 9 month old daughter. Yes, this all happened with my 9 month daughter and 3 year old son in the back seat crying. We have now been asked to pay for a clutch that I believe was damaged before we had rented. We will be fighting this as we feel we were taken advantage of. On top of this, Enterprise wouldn't let me use our preferred credit card because she said she was not able to cancel the reservation and redo it under my wife's name which our preferred credit card is under. Worst experience ever!!

Enterprise had no car for us.

Points positifs : Nothing from Enterprise.

Points négatifs : Enterprise did not have a car available. They reserved a car at AVIS on our behalf, we now have to deal with their customer service to get reimbursed for the difference in cost.

Enterprise n'avait pas de voiture pour nous.

Points positifs : Rien d'Enterprise.

Points négatifs : Enterprise n'avait pas de voiture disponible. Ils ont réservé une voiture chez AVIS en notre nom, nous devons maintenant traiter avec leur service à la clientèle pour obtenir le remboursement de la différence de coût.