Réservez une voiture de location chez Enterprise à Tel Aviv

Points négatifs : I had reserved an SUV, they gave me a much smaller car.

Never again

Points négatifs : Dirty, no customer support. Said there was an extra fee when I got to the desk. Paid about 3 or 4 times more than what I reserved online because of some BS forced insurance requirement.

Very disappointed

Points positifs : that I gave it back already

Points négatifs : That the guy didn’t want to give me the size I was supposed to get! He gave me the smallest car possible and offered me for more money the car size I was supposed get for my reservation.

Online Reservation did NOT work

Points négatifs : I made a reservation for a car that was supposed to end there and was supposed to cost 143.00 I ended up paying 432.00 because of fees not included but that did apply.

okayish

Points positifs : Very nice shuttle from dropoff to the airport. Nice car.

Points négatifs : The agent was very pushy to sell extra insurance by scaring us that they can charge us up to the full cost of the car in case something goes wrong. The full cost of the rent was 3.5 times higher than the price shown on Kayak. The car had cigarette smell.

I ended up charged twice the original amount

Points positifs : The lady at the front desk tried explaining the need for the increased amount. Tried...

Points négatifs : At the pickup desk I found out that instead of $329 it'll cost me $752. Why? hidden charges. Two type of un-mentioned insurances and another airport fee. The car was beat up and scratched with no mentioning of any damage on the pickup report. Good thing I pointed them out. The driver's seat was burnt with cigarettes.

Ignorant and rude staff

Points positifs : The car was clean and worked well. The car return was quick.

Points négatifs : The person who served us was new to his job and was clueless. He made numerous mistakes, which took forever to converge. Moreover, when we asked to talk to his supervisor, the supervisor was rude, nasty, and suggested that we leave without renting the car. In our 40+ years of renting cars we have never experienced this kind of behavior. Adding to this incompetence and rudeness, they both charged our credit card way more than is normally done, namely more than $5,000, in case we’ll have damage to the car. We will never rent with this company and we’ll tell all our family, friends and colleagues about our terrible experience with this car rental company.

Very poor car and service

Points négatifs : To whom it may concern, I recently rented a car from your car rental in Tel Aviv Ben Gurion airport location on the 10/09 for a month and I have to say it was the WORST experience ever as the car we received was of such poor quality that we had to change the vehicle 3 TIMES over the month stay as it had such mechanical issues with it. I would really not recommend your car rental service to anyone and we didn't even receive a discount on our rental for the inconvenience this caused on our trip. I expect to hear from one of your customer service officers concerning this.