Points positifs : Drop off was great; Shuttle to airport from drop off was quick.
Points négatifs : Not trying so hard to up sell me on Insurance. Also, when I came back to the counter to upgrade the car, the staff made it very uncomfortable. In fact, the Salesperson quoted me $20 per/day which I accepted, only to have his Manager say $30 per/day is the lowest he can do...Car was great but getting the initial paperwork completed was an poor experience.
Points positifs : The stuff and service was very good, when you could reach them.
Points négatifs : The main problem is the long wait on line to have an answer to a question. We had 2 issues:1st ,our pick up branch at Hayarkon Street in Tel Aviv, had some problems with their phones and computers,so it took is over an hour to reach someone to solve quite simple problems ( change of the pickup time, and a day later when we had a question about the payment,we were transferred from one employee to the other until someone agreed to listen (before trying to transfer the call again)and we got the answer in 30 seconds. 2. We got an excellent and the most fuel efficient car we experienced-Reno Clio-(thanks to the very nice guy at Hayarkon branch!).after 2 days of driving we noticed that the analogical fuel meter didn't even stir. We called to ask - but the very nice lady who tried very hard to help, didn't have the answer. We drove to a closest branch to us -Holon-to find that it closed down 3 years ago (why nobody bother to update your Google sites??). Than,since no one could explain what happens,we drove to Rishon Le Zyyon , an extremely busy location,no parking at all, where the local guy in 5 minutes explained the efficiency of the car,how the meter works,-and was very surprised that no one could explain it to us over the phone,and save us 1.5 hour and worry. Can you please,guys,train your phone center stuff a little bit in basic mechanics of the cars you rent out?
Points positifs : No
Points négatifs : Honesty
Points positifs : The price that was charged was different from the price that I was quoted. Tried to resolve dispute over the phone - unsuccessfully. In spite of multiple phone call to AVIS Israel issue has not been resolved during 30 days of stay. At checkout, supervisor promised to take care of it. Still waiting..
Points négatifs : Provide honest and transparent quote online including ALL costs and show the options, especially for insurance, will make the booking process easier and save aggravation later on. Show all the taxes and mandatory costs. Sugar coating the price online … then sticker shock at the counter doesn't work
Points positifs : Staff was friendly, everything went as planned. They said they did not have car size I reserve, so they offered to upgrade to larger car. After my refusal, they found correct size in seconds. Not sure how to consider this process. They just could offer an upgrade without pressure.
Points négatifs : Tires were significantly underinflated which affected handling, comfort and likely gas mileage. Had to find gas station along my route to pump them to correct pressure. I tried three gas stations until found the one that had working pump. They could check car before renting out.
Points négatifs : This car rental cost twice what kayak told me to anticipate paying, due to unforeseen taxes, insurance, etc. Really, really annoying.
Points positifs : yes, people did their job well. No issues.
Points négatifs : no, was just what I expected.
Great car rental location for a foreigner!
Points positifs : Unlike most other Israeli rental companies, the staff was knowledgeable, efficient and gave a clear explanation of all costs (insurance, etc.). Very professional and pleasant experience.
Nice cars just NO clean inside
Points négatifs : NO clean inside
Points négatifs : Customer service Old car Car return different location biggest problem next time I’m going to hertz
From Ben Gurion to Eilat
Points positifs : Pick up fast
Points négatifs : Better communication aboutcar start
Points positifs : Drop off at the airport was great. Great staff.
Points négatifs : The car was dirty and stunk.
Chez Avis, une voiture de location à Tel Aviv coûte en moyenne 48 € par jour.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Avis à Tel Aviv.
Avis possède 2 succursales à Tel Aviv. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.