Avis des clients
Note globale
8,2
Excellent
Basé sur 78 avis
Propreté
8,3
Confort
8,4
Prise en charge/retour
8,1
Rapport qualité/prix
8,0
Commentaires récents
Avis des clients
23
3
3
1
7
-
2,0
Points positifs : I had a reservation for 6pm. I called to let them know I was on my way. They said we close at 6pm. I said how was I able to make a reservation for 6pm of you close at 6pm. He said "how far are you?" I will wait, When we got there we called, no answer and the door was locked.
Points négatifs : If he was nor planning on waiting for us then he should have said that on the phone and not made us waste or time.
avis de
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2,4
Points positifs : Staff friendly, but incompetent. Lots of opportunity for training here.
Points négatifs : 1) Have the vehicle ready for pickup at the appropriate time. Ours was dirty, and had less than 1/4 tank of gas. 2) Improve team communication. We reserved an SUV because we were 5 traveling together, and I communicated this to the Enterprise staff twice. They still got it wrong. I told them early on the morning of our rental when I called (per their request) to confirm the rental. I told them again when we called for pickup at 3:45 pm. They showed up in a sedan that held 4 (including their driver), so half of our party had to wait at the train station for another pickup. 3) VERY long delay at pickup due to issues #1 and #2. They offered to put gas in the car, and we agreed, thinking that the amount of gas in the car at that time wouldn't even get us out of town. But their gas run took 40+ minutes. Did they go all the way to the airport for it? As a result, instead of slipping out of town before rush hour, we had to drive into the heart of it. They should have warned us of the distance they had to travel for the gas, and the amount of time it would take. 4) No ice scraper in a vehicle, in the winter, in New England. Had to ask for that too.
avis de
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7,2
Points négatifs : The car had the smell of smoking cigarettes, but not terribly bad and the manager waived any gas cost. We were happy with the smooth experience.
avis de
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2,0
Points négatifs : Let people know UPFRONT when booking that a debit card won't work! I witnessed 3 unhappy groups!! And I am livid!!!
avis de
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10,0
Points négatifs : I called because by flight was delayed and attempted to speak with someone at the specific location but was with corporate, I assume, instead. They couldn't gauruntee that the location would still be open and offered no alternatives. I had to hope that they would still be open.
avis de
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10,0
Points positifs : Fast, easy
Points négatifs : nothing really
avis de
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10,0
Points positifs : efficientcy, , cheerfulness, no waiting.
avis de
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10,0
Points positifs : All of the Reps went out of their way to make the rental the best experience possible. I was shown 7 cars before being able to decide. it was fantastic.
Points négatifs : The TF Green Rental layout is horrible.
avis de
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7,6
Average
Points négatifs : I travel frequently for business and I have additional insurance coverage for vehicle rentals through my company. I didn't appreciate the verbal smackdown I received because I refused Enterprise's liability coverage. Telling me we will "come after your full deductible and you can fight it out with your insurance company" was not the way win customers over.
avis de
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8,4
Points négatifs : - Accessing the rental counter is difficult and cumbersome for those who are not flying into TF Green. Closure of the street entrance means walking up through the parking garage, which is challenging with baggage.
avis de
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9,6
Points positifs : Good service, pleasant staff, helpful. Car was as promised.
Points négatifs : Review of the car at pick up was not in the best light and this might have led to possible issues.
avis de
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2,0
Awful Car
Points positifs : Employees were fine.
Points négatifs : Car was awful. Dirty. Smelly (the air conditioning had been turned up so high it was hard to notice it at first). Old — 55 thousand plus miles.
avis de
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