Avis récents
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- Négatifs
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2,8
HORRIBLE CUSTOMER EXPERIENCE
Points positifs : Quick in and out of airport
Points négatifs : Hello – I am contacting you to share my extreme disappointment with Alamo. On 9/26/2018, I was scheduled to rent a compact vehicle at approximately 1 am from TD Green Airport in Providence. When I arrived to the check in counter, the gentleman working was extremely pleasant to chat with. Things started going downhill when I walked outside to Level 5 and I quickly see the area where my car options are. There are two large pickup trucks, one large minivan, and a Jeep Wrangler. I walked around for about 5-10 minutes before a gentleman in the booth yelled to me to take the Jeep Wrangler. At this point, I was frustrated from waiting at 1 am for a vehicle and this Wrangler was not what I expected. I was going to be traveling long distances in an outdoor/off-roading vehicle and transporting two kids. The backseat was horrible getting in and out of. Anyhow, when I entered the car at the airport, a very strong scent quickly came upon me. The customers before me left a very strong smell of marijuana in the vehicle. This made me very uncomfortable. WHY WASN’T THIS NOTICED BY STAFF prior to me getting into the car? This is unprofessional. I didn’t want to drive this vehicle for over 100 miles to Connecticut with this odor. It was after 1 am at this time, so I started driving and then notice that I’m having trouble driving in the down pouring rain because the inside windshield was filthy. I pulled over to wipe what looked like food on the inside with some napkins that I had on hand. The following morning, I called Alamo to express my frustration. They told me their only locations were are at airports: Bradley, New Haven, or Providence. I informed the girl that I was working and did not have the time to exchange cars at these far locations. I was nowhere near an airport. She then informed me Alamo has a contract with Enterprise and that they could do an exchange of the vehicle. She provided me with their phone number and sent the local Enterprise office an email. I called 3 different Enterprise locations for the next three days asking for a car exchange but they kept saying they have me on a “waiting list” and when a similar car comes in, they will reach out to me. Never once did they reach out to me. The communication and professionalism between Alamo and Enterprise is unacceptable. Needless to say, my trip is over and I returned the original Jeep to Providence this afternoon with a very dirty taste in my mouth with Alamo (and Enterprise). My customer experience was absolutely horrible. Alamo knew I was not happy with a car smelling like an illegal drug, yet they did not reach out to me to assist. These are controllable incidences that ruins customer loyalty. As consumers, the word of mouth is extremely powerful, so I hope this incident is looked into further. Thank you.
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8,0
Price change on return
Points positifs : Car was fine, what I reserved service was fast and easy
Points négatifs : Price changed from estimated price to charged price. Doubled facility costs on a 1 day rental because it spanned over two days 7:30pm to 7:30pm the next day. This was priced in the initial estimate causing a 30% price change.
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10,0
Points positifs : everything
Points négatifs : nothing
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6,0
Points négatifs : For over 80$ I will get overseas a similar car for 3 days and here you pay this for 1 day
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8,0
Points positifs : very easy process. good directions/signage; staff very pleasant and efficient.
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10,0
Points positifs : People were friendly and helpful
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10,0
Easy and quick
Points positifs : The process was easy and quick. The rental cars were conveniently located in the airport. The vehicle was clean.
Points négatifs : We were charged a fee by mistake however they corrected it quickly and professionally.
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10,0
Points positifs : Check in was a breeze. Excellent staff member. Car return was easy once you found it.
Points négatifs : Not your fault but the airport in Providence,RI needs more signs for vehicle returns and where to drive to. It also takes a while to walk to the car rental center when departing your flight
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7,2
Not a fan of Jeep
Points positifs : It was very easy on gas
Points négatifs : You have to walk a quarter mile to get to and from the car pickup and drop off from the terminal.
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9,6
Points positifs : Very straightforward. Insurance inclusive in quoted price. Collection & drop-off hassle free. Friendly service.
Points négatifs : High daily charge for Toll Tags & Roadside Assistance compared to cost price of these.
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9,2
Points positifs : Your employee Mohit was very helpful. I made a mistake and cancelled my car rental for last weekend by mistake. He was very pleasant in helping me get a rental since I did not have a reservation. If the price is right I will use you company again.
Points négatifs : I understand he technically did not have a reservation since I cancelled mine by mistake. I was still alittle surprised at the cost I paid for a small SUV. I explained I was a %100 disabled veteran is medically retired and I still paid almost $90 a day for a vehicle. Also I am 6' 4" so it is almost impossible to get in to a compact. That is why I try and book as soon as I know my flight. So I can get the best deal on a decent size car that I can get into
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9,6
Renting at PVD was great!
Points positifs : The whole process renting at PVD (Providence) was easy and went well. Pickup and Dropoff was made easy.The quick walk across the skybridge made it very convenient, better that taking a shuttle to a off property rental agency. Thanks.
Points négatifs : Our agent wasn't the most friendly and it took a while to get through the line. The other agents around seem happy and very helpful, maybe ours was just having a rough day.
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10,0
Points positifs : everything
Points négatifs : nothing
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10,0
Points positifs : People were friendly and helpful
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10,0
Easy and quick
Points positifs : The process was easy and quick. The rental cars were conveniently located in the airport. The vehicle was clean.
Points négatifs : We were charged a fee by mistake however they corrected it quickly and professionally.
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10,0
Points positifs : Check in was a breeze. Excellent staff member. Car return was easy once you found it.
Points négatifs : Not your fault but the airport in Providence,RI needs more signs for vehicle returns and where to drive to. It also takes a while to walk to the car rental center when departing your flight
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9,6
Points positifs : Very straightforward. Insurance inclusive in quoted price. Collection & drop-off hassle free. Friendly service.
Points négatifs : High daily charge for Toll Tags & Roadside Assistance compared to cost price of these.
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9,2
Points positifs : Your employee Mohit was very helpful. I made a mistake and cancelled my car rental for last weekend by mistake. He was very pleasant in helping me get a rental since I did not have a reservation. If the price is right I will use you company again.
Points négatifs : I understand he technically did not have a reservation since I cancelled mine by mistake. I was still alittle surprised at the cost I paid for a small SUV. I explained I was a %100 disabled veteran is medically retired and I still paid almost $90 a day for a vehicle. Also I am 6' 4" so it is almost impossible to get in to a compact. That is why I try and book as soon as I know my flight. So I can get the best deal on a decent size car that I can get into
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9,6
Renting at PVD was great!
Points positifs : The whole process renting at PVD (Providence) was easy and went well. Pickup and Dropoff was made easy.The quick walk across the skybridge made it very convenient, better that taking a shuttle to a off property rental agency. Thanks.
Points négatifs : Our agent wasn't the most friendly and it took a while to get through the line. The other agents around seem happy and very helpful, maybe ours was just having a rough day.
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8,0
Price change on return
Points positifs : Car was fine, what I reserved service was fast and easy
Points négatifs : Price changed from estimated price to charged price. Doubled facility costs on a 1 day rental because it spanned over two days 7:30pm to 7:30pm the next day. This was priced in the initial estimate causing a 30% price change.
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8,0
Points positifs : very easy process. good directions/signage; staff very pleasant and efficient.
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7,2
Not a fan of Jeep
Points positifs : It was very easy on gas
Points négatifs : You have to walk a quarter mile to get to and from the car pickup and drop off from the terminal.
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2,8
HORRIBLE CUSTOMER EXPERIENCE
Points positifs : Quick in and out of airport
Points négatifs : Hello – I am contacting you to share my extreme disappointment with Alamo. On 9/26/2018, I was scheduled to rent a compact vehicle at approximately 1 am from TD Green Airport in Providence. When I arrived to the check in counter, the gentleman working was extremely pleasant to chat with. Things started going downhill when I walked outside to Level 5 and I quickly see the area where my car options are. There are two large pickup trucks, one large minivan, and a Jeep Wrangler. I walked around for about 5-10 minutes before a gentleman in the booth yelled to me to take the Jeep Wrangler. At this point, I was frustrated from waiting at 1 am for a vehicle and this Wrangler was not what I expected. I was going to be traveling long distances in an outdoor/off-roading vehicle and transporting two kids. The backseat was horrible getting in and out of. Anyhow, when I entered the car at the airport, a very strong scent quickly came upon me. The customers before me left a very strong smell of marijuana in the vehicle. This made me very uncomfortable. WHY WASN’T THIS NOTICED BY STAFF prior to me getting into the car? This is unprofessional. I didn’t want to drive this vehicle for over 100 miles to Connecticut with this odor. It was after 1 am at this time, so I started driving and then notice that I’m having trouble driving in the down pouring rain because the inside windshield was filthy. I pulled over to wipe what looked like food on the inside with some napkins that I had on hand. The following morning, I called Alamo to express my frustration. They told me their only locations were are at airports: Bradley, New Haven, or Providence. I informed the girl that I was working and did not have the time to exchange cars at these far locations. I was nowhere near an airport. She then informed me Alamo has a contract with Enterprise and that they could do an exchange of the vehicle. She provided me with their phone number and sent the local Enterprise office an email. I called 3 different Enterprise locations for the next three days asking for a car exchange but they kept saying they have me on a “waiting list” and when a similar car comes in, they will reach out to me. Never once did they reach out to me. The communication and professionalism between Alamo and Enterprise is unacceptable. Needless to say, my trip is over and I returned the original Jeep to Providence this afternoon with a very dirty taste in my mouth with Alamo (and Enterprise). My customer experience was absolutely horrible. Alamo knew I was not happy with a car smelling like an illegal drug, yet they did not reach out to me to assist. These are controllable incidences that ruins customer loyalty. As consumers, the word of mouth is extremely powerful, so I hope this incident is looked into further. Thank you.
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6,0
Points négatifs : For over 80$ I will get overseas a similar car for 3 days and here you pay this for 1 day
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