Points négatifs : Heavy upsell in North Carolina, tried to get us in any other car than the one I reserved. He finally got us into a compact SUV that I did not want but we had to leave so I just took it. Will not be using Enterprise anytime soon.
Points positifs : Quick pick up and drop off
Points négatifs : Was really hoping for an F 150 not a Dodge ram.
Points positifs : Friendly staff, quick process.
Points négatifs : Kayak sent me to a closed location. I called the rental company and they told me the right location. Other than that, it was a good experience
Points positifs : Yes, Zoe was knowledgeable and helpful and helped us with an upgrade to the nicest SUV you can imagine. Then the young man (I can't remember his name) who checked us back in when we returned was equally helpful. We have always treasured the staff and practices of Enterprise and do not rent from any other company any more
Points négatifs : Nothing....the Suburban we rented was luxury all the way and made us feel safe out on 95.
Points positifs : Staff was super-friendly and helpful, and the pick up and drop off were both very smooth and simple. Loved the car itself, too! I will definitely use enterprise again.
Points négatifs : The prices were too high and upon reading the entire rental agreement, decided against renting
Points positifs : Had to wait for attendant in the office at dropoff, but the car, a loaded Chevy Malibu was excellent for longer trips.
Points positifs : I was told at the last minute I had to have a credit card - they would not accept debit cards that I have used with them in the past - rented thru another rental car business
Points négatifs : if I was told in advance about the credit card
Points positifs : Great staff. Easy pickup / dropoff. Good price.
Points négatifs : If they had not switched me from a small car to a monster truck, I would have been much happier. It got bad mileage and it was a little big to drive, as I am used to small cars. I didn't want to drive it. I drove it as little as possible.
Points positifs : That I was ultimately able to actually get a car?
Points négatifs : Basically everything. Kayak/Enterprise shouldn't allow 12PM pickups on Saturday. They close abruptly at this time. Went to another location, was given a much smaller car, but no discount in price. Went to drop off that car, but nobody was there, and had to go to another location to drop off. 3 loc's
Points négatifs : The car wasn’t ready at noon. It had a cracked windshield, so they gave me a different car.
The car was ready 4.25 hours later. They drove me to an appointment, but were late picking me up. Otherwise, everything was excellent!
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Wilmington.
Enterprise possède 6 succursales à Wilmington. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.